Hilton Sacramento Arden West
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
Historical Traveler Reviews Hilton Sacramento Arden West
I attended a conference at the Hilton in the fall and must say it was Awesome, very well done. I am a loyal Hilton customer, so I was very happy to here that our Sacramento conference was there (I love to get those Hilton Honors points). When I got to my room I must say I was very impressed, very clean and refreshing, a nice balance of colors made feel very tranquil the night before a long meeting of numbers and statistics. I walked through the lobby and was greeted by the smiling faces of the hotel staff, as passed by I received a couple âgood morning, how are you todayâ (I donât know about you but for me these little details are very nice when I stay at a hotel) I made my way to the meeting room where they had a lovely breakfast set up for us (who told them food was the way to my heart? ï) The food was great, and the presentation was beautiful. The banquet staff was very helpful and accommodating, there was always someone available and they responded to every request with a smile, true class all the way. I would highly recommend this hotel anyone staying in the Sacramento area, a truly great experience.
Filthy Meeting Rooms
I attended a two-day meeting at the Hilton in Sacramento this week. I have to say the carpet in the meeting room was the most vile and disguisting carpet I have ever been exposed to. The meeting room smelled horrible like dirty, greasy people and the atrium where the food is served was in the same condition, but that room smelled like dirty people and old food. The Hilton needs to invest in a good steam cleaner and use it on a regular basis. I would never schedule a meeting at that hotel.
I've stayed at probably a dozen or so Hilton Hotels in the last three years, this ranks toward the bottom., not because anything was particularly bad about it, but rather because it is an older hotel and isn't on par with what I expect from a Hilton. As an honors member I did get my free water, and a room on the "honors" floor.
Everything about this hotel I loved. The interior is all new very serene and calming. Large room all new. I was blown away by the bed most comfortable hotel mattress I have EVER slept on. Beautiful new linens, all new bath and towels. Great pool, hot tub and sauna.
Staff was very friendly and gave good directions. Dinning room was also nice even though it hasn't been remodeled. Had breakfast there every morning. My husband and I had a great nights sleep. What more can you ask for?
Amazing Customer Service!
I can not say enough about the way the people at this hotel went out of their way to see to my satisfaction! My work takes me to Sacramento a couple months out of the year and I have stayed at most of the better hotels and B&B's there. Everybody from the doorman all the way up to the restaurant manager and the GM went out of their way to make my stay pleasant and comfortable.
If you are traveling and looking to stay at one location for several days, the people at the Hilton Arden West in Sacramento will actually become a surrogate family for you. They will learn your name, your likes and dislikes. I have not had the pampering that I got from them since I stayed at Small Hope Bay Lodge in the Bahamas. Outstanding!
I will be a repeat visitor.
Spent a Saturday night at the Sacramento Hilton in conjunction with a Christmas Party. The rooms have been upgraded since our last visit. Beds very comfortable. Every space available was booked for holiday parties, however the food and service was excellent.
A secret tip to avoid waits at the two elevators near the front desk; there are two more located at the other end of the building. My advice during crowded times, use the front elevators to get to your room the first time & then use the ones at the other end of the building.
My experience with this place has been truly horrible. When I reserved my room, I asked for a non-smoking room. After checking in and going up the elevator, I could smell the stale cigarette smoke from the elevator. I opened my room up and discovered it was indeed a smoking room complete with ashtrays, matches, and a nasty stale smoke stench. I called the front desk and they rudely informed me that a non-smoking room was not "guaranteed". (Although my Expedia reservation showed I had clearly requested one).
From the outside, this looks like it could be a tired Hilton. Fortunately, the renovation has created a very nice hotel. The rooms are currently being renovated and I was able to stay in one of them. They've really done a great job on updating the rooms. Bathroom had granite counters and a curved shower head similar to the ones at the Westin chain. Salon quality hair dryer. Interesting furniture pieces in the room also with granite. The rooms really have pizzazz rather than the typical bland decor and the floor to ceiling windows are a nice feature. The only negative was a check-in person with attitude. Breakfast room service was excellent. The eggs Benedict with turkey and spinach was outstanding.
When I when to the front desk to check in, it was 11:00 and the rooms were not ready yet and check in was not until 3:00. The persone at the front desk told me to wait in the bar and he will get me as soon as he can get a hold of housekeeping. I went into the bar and before the bar tender was done makeing my drink, there was the peroson from the front desk meeting me in the bar saying your rooms is ready when every you are ready. Then he asked me,"Would you like a bell men to take you items to your room now so you can stay in the bar and enjoy your drink?" They took my bags up to my room and I spent another hour in the bar.