Hilton Sacramento Arden West
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How has this hotel rated in the past?
- Tennis Court
- Meeting rooms/conference facilities
- Drycleaning onsite
- Shuttle bus service
- Room service
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Historical Traveler Reviews Hilton Sacramento Arden West
I attended a conference at the Hilton in the fall and must say it was Awesome, very well done. I am a loyal Hilton customer, so I was very happy to here that our Sacramento conference was there (I love to get those Hilton Honors points). When I got to my room I must say I was very impressed, very clean and refreshing, a nice balance of colors made feel very tranquil the night before a long meeting of numbers and statistics. I walked through the lobby and was greeted by the smiling faces of the hotel staff, as passed by I received a couple âgood morning, how are you todayâ (I donât know about you but for me these little details are very nice when I stay at a hotel) I made my way to the meeting room where they had a lovely breakfast set up for us (who told them food was the way to my heart? ï) The food was great, and the presentation was beautiful. The banquet staff was very helpful and accommodating, there was always someone available and they responded to every request with a smile, true class all the way. I would highly recommend this hotel anyone staying in the Sacramento area, a truly great experience.
Filthy Meeting Rooms
I attended a two-day meeting at the Hilton in Sacramento this week. I have to say the carpet in the meeting room was the most vile and disguisting carpet I have ever been exposed to. The meeting room smelled horrible like dirty, greasy people and the atrium where the food is served was in the same condition, but that room smelled like dirty people and old food. The Hilton needs to invest in a good steam cleaner and use it on a regular basis. I would never schedule a meeting at that hotel.
Decent, but not great hotel
I've stayed at probably a dozen or so Hilton Hotels in the last three years, this ranks toward the bottom., not because anything was particularly bad about it, but rather because it is an older hotel and isn't on par with what I expect from a Hilton. As an honors member I did get my free water, and a room on the "honors" floor.
- customer service was very good, people were generally very nice and responsive
- the room itself was fine, it was clean and well appointed.
- the TV channel selection was perhaps the best I've ever seen, at least 40 different channels including foodtv, fox sports, discovery, speed TV and two HBO channels
- the location was good, it is about a half mile from a large shopping district with a mall, movie theaters, and plenty of places to eat. However, nothing is within walking distance since the hotel sits at the back end of an office park.
- the in-house restuarant was mediocre at best, I had dinner there twice and there were never more than 5-10 patrons. breakfast was OK, nothing special. The coffee was downright awful, perhaps as a ploy to get you to buy coffee from the "gourmet" coffee stand in the lobby. However, the service was very good.
- the fitness center and the pool were terrible, the fitness center consists of two rooms about the size each of a large closet, one with weight machines and one with a few bikes and treadmills, both the treadmills were in poor shape. The pool is outdoor, very small, and was very dirty.
Overall I'd rate this as a middle of the road hotel. I don't think I'll stay here next time I'm in town, the Doubletree just down the road looked a lot nicer and was within walking distance to a bunch of restuarants (and it is also a Hilton property).
Everything about this hotel I loved. The interior is all new very serene and calming. Large room all new. I was blown away by the bed most comfortable hotel mattress I have EVER slept on. Beautiful new linens, all new bath and towels. Great pool, hot tub and sauna.
Staff was very friendly and gave good directions. Dinning room was also nice even though it hasn't been remodeled. Had breakfast there every morning. My husband and I had a great nights sleep. What more can you ask for?
Amazing Customer Service!
I can not say enough about the way the people at this hotel went out of their way to see to my satisfaction! My work takes me to Sacramento a couple months out of the year and I have stayed at most of the better hotels and B&B's there. Everybody from the doorman all the way up to the restaurant manager and the GM went out of their way to make my stay pleasant and comfortable.
If you are traveling and looking to stay at one location for several days, the people at the Hilton Arden West in Sacramento will actually become a surrogate family for you. They will learn your name, your likes and dislikes. I have not had the pampering that I got from them since I stayed at Small Hope Bay Lodge in the Bahamas. Outstanding!
I will be a repeat visitor.
Spent a Saturday night at the Sacramento Hilton in conjunction with a Christmas Party. The rooms have been upgraded since our last visit. Beds very comfortable. Every space available was booked for holiday parties, however the food and service was excellent.
A secret tip to avoid waits at the two elevators near the front desk; there are two more located at the other end of the building. My advice during crowded times, use the front elevators to get to your room the first time & then use the ones at the other end of the building.
Truly Horrible- I Won't Stay Here Again
My experience with this place has been truly horrible. When I reserved my room, I asked for a non-smoking room. After checking in and going up the elevator, I could smell the stale cigarette smoke from the elevator. I opened my room up and discovered it was indeed a smoking room complete with ashtrays, matches, and a nasty stale smoke stench. I called the front desk and they rudely informed me that a non-smoking room was not "guaranteed". (Although my Expedia reservation showed I had clearly requested one).
Also suprising was the fact that on the websites for this hotel, they say the rooms have "city views". My room had no city view, and in fact, no window opening outside so I could get some fresh air to counter-balance the smoke. My room just had a window overlooking the lobby area. Furthermore, I was under the impression that all the rooms had been renovated when I booked my reservation. This room was very shabby and outdated, except for new carpet that had already been burned by cigarettes.
Room service was fast, but mediocre.
I won't be staying here again. It's understandable for the occasional room mix-up, but the way the front desk handled it was the problem. They were completely unapolgetic. That coupled with the misleading hotel description is enough for me to stay away.
From the outside, this looks like it could be a tired Hilton. Fortunately, the renovation has created a very nice hotel. The rooms are currently being renovated and I was able to stay in one of them. They've really done a great job on updating the rooms. Bathroom had granite counters and a curved shower head similar to the ones at the Westin chain. Salon quality hair dryer. Interesting furniture pieces in the room also with granite. The rooms really have pizzazz rather than the typical bland decor and the floor to ceiling windows are a nice feature. The only negative was a check-in person with attitude. Breakfast room service was excellent. The eggs Benedict with turkey and spinach was outstanding.
The best hotel I have every stayed at
When I when to the front desk to check in, it was 11:00 and the rooms were not ready yet and check in was not until 3:00. The persone at the front desk told me to wait in the bar and he will get me as soon as he can get a hold of housekeeping. I went into the bar and before the bar tender was done makeing my drink, there was the peroson from the front desk meeting me in the bar saying your rooms is ready when every you are ready. Then he asked me,"Would you like a bell men to take you items to your room now so you can stay in the bar and enjoy your drink?" They took my bags up to my room and I spent another hour in the bar.
When I woke up the next moring, it was raining and leeking into my room. I called the front desk and told them what happening. They told me, "I am sorry for this Sir., if you would like to change rooms I would be glade to do so." I told them that I would like to change rooms. I poacket my bags and placed them by the door. When I returned from my meeting, the front desk had my times removed for my old room and place my on the highest floor. Let me tell you this room was very nice. They even gave a free dinner nad a moive for all my trubles.
I have been back the this hotel many times and every time I check in they treat me like a V.I.P.
The ONLY thing that i did not like is that there is a 1.31 touresment fee that is pointless.
If you are paingin on staying anywere is sacramento, stay here.
Had a bad experience here. Won't try again.
I had a confirmed and paid reservation here at the Hilton. When I arrived they told me that they did not have a room like I had reserved.
Front desk checkin staff was unfriendly, unhelpful and unsympathetic.
I'm 6'5" and need a king size bed. I was given a room with 2 queen beds when I had reserved a single king.
The room was rather run down, poor carpet, older obviously worn furniture. Only checked in long enough to call several nearby hotels and then check out. I found just what I needed less than a 1/2 mile away AND saved $60/night!!.
Upon checking out, about 10 minutes after checking in, I was greeted by another unfriendly, stoic front desk staff member. She dutifully had me pay my $1.25 for phone calls and checked me out. No questions, no help, no alternatives offered - very poor.
Hilton chain in now at the bottom of my choice list and I've made the change to our corporate travel desk as well.
TripAdvisor Reviews Hilton Sacramento Arden West
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