Avoid the unhelpful check-in staff

Stayed at the Hilton before and after our trip to the Galapagos Islands. The bedroom, restaurant, and pool area are all 1st class. Buffet Dinner extremely good value for money. My only complaint is that there was a mix-up with my booking, and it took 2 days to resolve with a very stroppy and unhelpful Manager of front of house. He even rang me at 10.55pm in our room one night - not acceptable. He demanded I paid for breakfast extra, but when I complained, he later apologised for the mistake. I would recommend this Hotel in every respect - EXCEPT FOR THE RECEPTION STAFF - THEY ARE RUDE AND UNHELPFUL

A good 4 star hotel but too far from the action.

This hotel is a true 4 star Hilton. It is four star all the way with good rooms, service and everything. Best of all it has a dinner buffet for about $!5 which is out of this world with local foods and it changes every night. I loved it. I stayed at this hotel because LP guidebooks said it was in the center of everything. Well it is not near the area where all the good restaurants and nightlife are. It is only about 2 km from this area but at night that is a long 2km because the street ,Amazons, gets dark, lonely and spooky. Everyoine says do not walk it after 9 pm adn I can understand why. There area around the Hilton closes at 9 pm including the cafes. I also stayed at the Hotel Amazonias and liked it better although it is not as nice a hotel, 3 star, it is right in the middle of everything and all the nightlife. So I guess it depends on what you are looking for. The Hilton is across the street from at eh part which has good weekend market adn around the corner from a tourist market which is also good. Also, i left my luggage at the Hilton for 8 days whien i went to teh Gallapogos islands and got it back in perfect condition.

En el centro del centro cultural

Me hospedé en el Hilton Colon Quito en la ultima noche después de diez días en las islas Galápagos. Aunque el hotel no es lujoso, está situado en el centro del área histórica (Museo del Banco Central, Ciudad Nueva, Ciudad Antigua, etc. etc.) Me registré temprano (9:00 de la mañana) ¡y aún me ascendieron a una suite ejecutiva bien grande! El personal era muy simpático y el servicio eficiente. Ofrecen un transporte gratis al aeropuerto. Realmente no tengo quejas y me quedaría ahí nuevamente.

Great hotel, reasonably priced.

I recently spent 2 nights at the Hitlon Colon Quito. I used Hilton points for one night (only 20,000) and paid $90 for the other. Upon checkin, I was taken upstairs to the 17th floor executive floor and kindly greeted by the hotel employee with a warm bath cloth. My check-in was quick and I was soon in my very spacious room with a great view of Old Towne. The breakfast and evening appetizers and free drinks on the executive floor were also extremely good. I also used the free internet provided by the hotel.

The location of the hotel was also very convenient to shopping, resturants, and the sights. I did not use the Hotel's shuttle, but cab rides were no more than $2 to any of the main sights during my stay.

The concierge was courteous and helpful in suggesting shopping places for hats and artwork near the hotel as well.

I would definitely recommend this hotel and stay here again.

Insulting service

Concierge said he made a reservation for us at the restaurant La Vina. We even called him back to reconfirm with him that he had taken care of it and he assured us he had.

When we took a cab to the restaurant we found it was closed.

Upon returning to hotel, the Concierge would not apoligize and upon informing hotel manager, his only comment was "he is one of my best employees"

Somre way to treat a customer!!

Perfectly good choice, conveniently located

I lived in this hotel for five weeks when I first moved to Quito. I prefer the location to that of the Swisshotel, b/c it is more central - can do lots of walking in the Mariscal area, including shops & restaurants. I was with my husband and toddler - its location across from the El Ejido park was ideal. (Also nice on Sundays and through the month of August, when there is a handicraft market in El Ejido park; there is also a daily covered handicraft market just a block away.) The daily lunch buffet is good, the Sunday lunch buffet is amazing, worth going to even if you're not staying here! All the staff was very nice, but it is certainly true that it is sort of standard international fare in terms of hotel ambience. The Marriott is more isolated in terms of location; the Sheraton Four Points is close to a big mall and the La Carolina Park, so a good alternative, although I do not like the food there as much.

Decent place... good location

We spent three nights at the Hilton in Quito. It was a decent place, not fancy. Service was average. The Portofino restaraunt was great!

In the center of the cultural center

I stayed a night at the Hilton Colon Quito on the last night after 10 days in the Galapagos Islands. Althought the hotel is not luxurious it is located in the center of the historical sites (Banco Central Museum, new town, old town, etc etc). I checked in early (at 9am) and they even upgraded me to a really big executive suite! The people were very friendly, service was efficient. They offer a free shuttle to the airport... I really have no complaints and would stay there again.

Outstanding Personal Service

The Hilton Colon Quito rates at the top of our list for personal service. The hotel hostess was always available and willing to help solve any concerns or problems for the guests. In our case, she contacted the hotel doctor to obtain a prescription for me, and she attended personally to other members of our group. From problems related to airline flights to making reservations for computer on-line service, she was right on target. The hotel staff was willing to help in anyway that they could. Several other guests related to us about how the hotel went out of its way to solve their problems.

The rooms in this hotel were really spacious, and many amenities were there such as hairdryers, magnifying mirrows, shampoos and lotions. THe two double beds were so very comfortable. The coffee shop restaurant served a very large breakfast buffet, and we also enjoyed light lunches/sandwiches there. The more formal dining room was very good with excellent choices and service. For those who are interested, the hotel also has a casino.

The location of the hotel is excellent. You are opposite the large public park where the craft booths are located and the artists exhibits can be found. Within easy walking distance, you can visit the large enclosed craft market.

If you are visiting Quito, this is the place to stay. Highly recommend the Hilton Colon Quito.

Standard fare

Fairly classy huge international hotel with all the usual facilities. Spacious and anonymous, lifts very efficient. Room a good size, as was the bathroom, although the cleaning was not always very thorough. Breakfasts offered a vast selection, from croissants to stew and rice! Had to pay $2 for having coffee in your room though. Service was good too. Across a busy road from a park where there is a small market selling the usual scarfs, paintings on sheep skins etc. A good walk into the old town - most folks would probably prefer to take a taxi, but we walked - through the DIY part of the city at a guess - never seen so many bathroom shops etc!

Not the place to stay for a local flavour - fine if you like big "could be anywhere" hotels.