Mediocre service and the mattresses are a nightmare!

Except for the view, our first room was a DOG - TWIN beds and barely enough room for 2 people to move around. And the mattress - OMIGOD! After about 2 hours of sleep, I woke up and tried moving around and it just didn't help. The next morning (after 2 Advils), I called the desk to see if there was another room with another [better] mattress and the manager said he would move us as soon as something became available. The bellman who moved us into a larger room said that the hotel had purchased new mattresses but the new box springs weren't in yet, and the old ones couldn't support the mattresses properly. The new bed was better, but not by much.

Also, the hotel desk clerk said that her exchange rate was "competitive," but I guess she meant "competitively bad." Go down the elevator (or you can go out the front and across the median) to the Bank Scotia for a much better rate. There are also some very resonable breakfast places on the same level (non-smoking is to the right by the muffin place).

Service mediocre, location good

Stayed for 3 nights 3-6 July ,2004. Got a good rate including breakfast as HH member and Courtyard by marriott which is across the road and nearer to Old city was full so booked here. booked 2 rooms so you would think they would be willing to fulfill my request also since I did book at least 2 months before and phoned day before to confirm. Booked Non- Smoking as 2 kids severely Asthmatic , so therefore phoned to verify day before , even though Confirmation faxed back by them had Non-smoking, Confirmed I still opted to phone. Off course at check-in were told both Smoking and Non-smoking was a request only Not Confirmed. When shown written confirmation received a shrug. As we had driven in from Toronto and were tired , only one room ready, even though already 3pm which is check-in time we took the room after so-called ozone cleaning. Needless to say it made no difference. On a busy weekend there were 5 SLOW ,indifferent staff working with a line -up of about 15 -20 people waiting to check in. Total time for check in was 1 hour 45 minutes. Rooms are standard. Pool area sterile and a small reasonably equipped gym. Buffet was ok. If you do not get a good rate including breakfast, dont bother. There are nicer boutique hotels around, but for summer book very early. Also a great coffeee shop next door with delecious almond croissants. This Hilton is your basic generic hotel, clean rooms, indifferent service for a price. Only good thing was the location. Would I stay here again ? No.

Great in every way except a/c

My pet peeve ... hotels that are designed with the windows sealed shut on the assumption that there will be air conditioning, but it doesn't work. This was the situation when I stayed in this hotel in June 2004. The room, which faced west with huge windows, soaked up the heat during the day and there was no way to air it out when the exterior temperature dropped.

I complained and the hotel sent a maintenance guy to my room, but I was unable to communicate with him due to the langauge barrier, and I doubt any quick repair would have changed anything. The fan was going full blast and the thermostat was on its lowest setting, to no avail.

In every other way, the hotel was perfect. It sits on a hilltop, so even rooms on low floors have amazing views. The old city is one block away, and the hotel is across the street from the provincial capital. My room was spotlessly clean and nicely decorated.

Quebec Hilton Just Okay

Our stay at the Hilton was quite good, but one is subjected to the noise level from hallways. We stayed on the 23rd floor next to a banquet room.

Staff were breaking outside our door, talking and

sitting on the hallway floor. No rest until all the clearing of lunch was completed which meant no afternoon rest. Maid service and Room Bar service is separate and thus too many intrusions while trying to have comfort in the room during the day.

The rooms are outdated but comfortable. Beds are slightly hard, as are the pillows. The view of the

St. Lawrence and old walled Quebec City was a bonus while relaxing in the room during the day.

I would recommend the Hilton, but be prepared for the noise. It is the only matter that truly bothered me. **For an inexpensive breakfast and lunch, check out the food outlets in the basement commercial section. Very reasonable. Also, make a point of having breakfast or lunch in the Parliament

Building across the street. A great experience in elegant setting. You will love Quebec City and its great people. No language barrier - but do try to speak some french. We would expect the same of them if they were in our english speaking areas.

Thanks Quebec City and the Hilton for your hospitality. I will forever cherish the experience.

Somewhat disappointed

I've been to quite a few Hiltons and this one disappoints. Another poster says that Hilton did some renovations back in 2000 but it sure doesn't show. Rooms are old and tired and the lounge is the same. An important note is that the lounge didn't have drinks until 5:00 pm everyday. This is pretty strange. So, you can't grab an afternoon drink (bottle of water) as you're heading out to Old Quebec. It is in a very convenient location and it's reasonably new compared to the other hotels around the area. I couldn't see a "new" hotel anywhere! However, the staff were very accomodating and the restaurant is quite good. Normally, I'd only give 3 stars for a hotel like this but seeing what kind of hotels (or non-hotels) are around this area, 4 stars.

Service problems

I made a review a few months ago called: "My preferred spot in Quebec City", concerning my previous visits. I never had a problem before with the hotel but my last stay in January was deceiving. My previous comments on rooms and facilities remain unchanged but I had problems with their service for the first time. Firstly, I had reserved two weeks before my arrival a Deluxe room with 2 double beds non-smoking. I was guaranteed that and as a precaution, wrote down the name of the reservation agent. Upon arrival at 4 p.m, they apparently had no Deluxe non-smoking with 2 beds. Neither 1 bed non-smoking. I explained that when reserving, the agent hadn't REQUESTED my preferences but GUARANTEED them. I also told her the name of the person that made my reservation and surprise, she was just beside. I asked her why I had these problems (and she even remembered my reservation and name so obviously, was well aware of the situation). Automatically went into defensive mode; "well sir, you did not arrive at check-in time (3 p.m) so we do not guarantee room preferences without a credit card". I kindly remindered her that my reservation was guaranteed with a credit card. Then, she went on:"oh, I see, well we have conventions this weekend so it's pretty tight". I would not argue more than that and told my desk clerk to find something quick or reduce the rate. She found one. Only, that one had two beds and was an hospitality room, smoking. And she would not reduce the rate so I told her to hold it for 2 minutes while I went to call the Delta next door to see If they had any availability. Went back and how ironic, they had "found" a Deluxe with 2 doubles non-smoking. Curious for sure. So that was a bad way to start. As usual, after that, I had no problems and it was very quiet on my floor, something I appreciated.

But it wasn't the end of my troubles with the Hilton Québec. Two weeks after my return home, I received my credit card invoice. They had charged me, without my knowledge, an extra 5$ for whatever reason. Sure, the amount is not astronomical, but it's the fact that they charged it on my CC AFTER I had checked-out. I called management and was called back a week after. The charge was for peanuts I had not taken in the mini-bar. They did not argue and removed the charge but did not apologize.

So briefly, I was utterly disappointed with the Hilton, and had it been only the problems at check-in, I would have probably gone back because of previous positive experiences and good accomodation, but I found the extra credit card charges to be unprofessional, especially since they had no justifications whatsoever and that's holding me from going back.

Staff very friendly

I stayed at this hotel for four days this past fall and found the staff to be very friendly and helpful. Suggest that you pay the slight premium for an executive level room. These rooms come with access to the hotels executive club lounge which features continental breakfast, evening hors d' oeuvres and complimentary cocktails. This hotel feals very comfortable and I would highly recommend it.

My preferred spot in Québec City

Québec has always been of of my favorite cities in Canada. I stayed twice at the Hilton Québec and never did I came back frustrated or deceived, far from that. It was totally renovated in 2000 (apart from the Hospitality rooms that were only repainted and they did the bathrooms I think) and the rooms are bright and spacious with very good lighting. In the winter time, they have very good rates, and it's a good spot If you want to both ski at Mont Sainte-Anne or Stoneham and hang out in the old Québec in the evening because "La porte Saint-Jean", the entrance to the old walled city is only about 2-3 minutes away by foot. The outdoor heated pool opened in the winter is great for kids of all ages, you can swim while it's snowing over you, really a treat and something you don't do everyday. I found the staff at the reception to be very friendly, polite and accomodating. The hotel is connected to "Place Québec" where you can have a good filling, inexpensive breakfast instead of the buffet at the hotel which I found to be a bit overpriced. I recommand the Hilton to everyone, and bring your walking shoes, especially in the summer time!

A "must see" vacation spot

My 18-yr old daughter and I just got back from a 6-day vacation in Montreal and Quebec City. I had visited both as a child and always hoped to return. We stayed at the Hilton which is directly across from the walled city of "Old Quebec" . The hotel was nice although the room could stand some updating in the decor but the bathroom was beautiful! What was exceptional was the view from our room which directly faced the Parliament Building. We had a breathtaking view of it along with the St. Lawrence River and the old city. Do not visit this city without bringing along a good pair of walking shoes!! The old city is a gorgeous old European-like city that has lots of hills, some of them quite steep (but can be avoided). The old city is so beautiful and has hanging flower baskets everywhere and an endless number of street cafes, restaurants and shops. My daughter said she would love to come there someday for her honeymoon - it is definitely a very romantic city and there were many couples of all ages but many families too. We loved hearing French spoken all the time and had no trouble communicating with the people - most of them also spoke English. If I am lucky enough to ever visit there again, the only thing I would do differently would be to try one of of the quaint looking small hotels within the old city. Anyone visiting this city will not be disappointed!!!!

Hilton Worth A Try

Spent a Thanksgiving holiday at the Hilton in Quebec City.It was what you would expect of the chain. It is just outside of the oldwall in front of the old Parliament Bldg. The location although NOT in a quaint location is very convenient. The staff is very accomodating. THe hotel is connected to a mall and right across the street is Old Quebec. We were bumbed from our plane and went back to the hotel.The staff felt so bad for us that they gave us a beautiful suite at the same rate of our previous room. I would definately recommend it.