Hilton President Kansas City
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Historical Traveler Reviews Hilton President Kansas City
An embarrassment for Hilton - Stay Away!
Horrible stay. An absolute embarrassment for the Hilton chain.
Terrible Service - Customer service at the front desk is completely lacking. Promised upgrade was unavailable upon check in. Rude employees. No front desk manager many time of the day. When a manager is finally on premises it took over a 30 minute wait to speak to that person. Employees knew nothing about the hotel or amenities, claimed that the hotel was new, only operating for 6 months.
Room Conditions - housekeeping abruptly ends early in the afternoon without notice. Late evening / night request for towels could not be completely fulfilled. Hotel had to scrounge for 1 or 2 towels. Extremely thin walls. Could hear complete conversations from next door rooms.
Summary - Would NEVER stay there again (and that was even at an over 50% room rate discount). Wished I had stayed at the new Marriott tower.
Absolute disappointment. Will not return.
Great Updated Small Classy Hotel
Checked in for a weekend get-a-way on Saturday afternoon to a very friendly and informative staff. Sorry I didn't get everyones name, but Derick the Valet guy was very helpful as was the lead bartender in the Drum Room, which was great for drinks and some live jazz Saturday night. The rooms had recently been renovated and the beds and bedding made us feel like we were in a very upscale hotel, which we were. Definately recommend staying there and visiting "The Drum Room" and enjoy the 1926 architecture in the lobby and common areas.
Great restoration, poor service
The President has been wonderfully restored. The hotel is absolutely gorgeous and the rooms were spotless with nice comforts. However, when my wife and I stayed at the President (April 2006) the terrible service made it very questionable whether this property rushed to open. Upon reservation we requested a room with tub bath. Before arriving, my wife called to confirm 3 seperate times that our room request would be filled and each time we were assured it would be. At arrival we checked in, went to our room and of course no tub. Requesting the correction, we were told they would try but were unsure which rooms had tubs or not and that a convention was in and they requested certain rooms - so what, individual travelers are less important? Anyhow, after hours of "searching" literally going from vacant room to vacant room to find no tub, some facilities person told the manager and receptionist - you silly there are no tubs in our rooms... are you kidding me??? no one else knew that? later, ordering room service - the waiter had no clue regarding wines listed on their extensive wine list. she didn't even know that a pinot gris was a white wine. the trip was part relaxation, part business and we needed to use the internet, yet the teleport system hilton choose to use was terrible. it would not work in our room. they brought up a wired connection and that wouldn't work either and i had prepaid for a 2-day use! the system in the biz office might have been dial-up it was so slow. all of these problems were told to the managers, none who made any attempt to rectify the situations or make our stay better in some other way - a drink at the bar at least, jeeshh!
again beautiful place, poor service. the staff are not up to caliber for this type of property.
This hotel does Hilton proud. Fabulous restoration of an old building in the middle of downtown. Stayed in a Junior Suite and it was very spacious and comfortable. Big bathroom, flat panel tv, comfortable bed and great AC. If you put this hotel in Chicago, they would charge $400 per night. It is less than half that and will definnitely stay when I go back.
Best Place in Downtown KC
Hilton President Kansas City - Stayed June 30-July 2, 2006 (Internet special, $119 per night, double). Lived up to its reputation as the best hotel in Kansas City. Spacious room, huge bathroom, air conditioning system responded instantly - pumped out warm air when I set the control higher! In Financial District, two short blocks from Convention Center. Dining room food & service were fine. Special thanks to RichardGraham and the housekeeping staff - I left a jacket hanging in the room closet with a credit card and passport in an interior pocket. They FedEx-ed it to me, safe and sound, in less than a week.
We stayed here for our 1 year anniversary. It was very nice, the bed was extremely comfortable and we had a very private corner room with a great view, which will be even better when the downtown renovation is done. The price of the room will probably double within a few years. The service was excellent. We had reservations for dinner down at the crossroads district and the hotel had a van to drive us down to dinner and gave us a number to call when we were ready to be picked up, it was great! We didn't have to worry about parking or drinking too much. The bathroom was beautiful, although the tub was so shallow, I wouldn't recommend a bath. My only complaint was that the cleaning people knocked on our door at 8:30am and although I did forget to put out the do-not-disturb sign, it was the day we were supposed to check out and they should have know we were still at the hotel. Otherwise, very helpful staff, comfortable room, wonderful bed - expect this hotel's price to increase once the downtown project is completed. I'm so glad the Hilton family saved this hotel.
Nice quiet weekend place
Stayed at the President memorial day weekend. Lovely hotel...recently renovated and it shows. We chose an executive suite, 13th floor, $369 for the night. We purposly avoided the plaza hotels because they seem expensive and shabby, plus we wanted peace and quiet but a bit of luxury (or as much lux as you can find in KC!)
Good things that stood out:
1. Nice and quiet on the weekend. I imagine its busy during the week with business people
2. Exceptionally clean, well decorated room (almost brand new renovation recently). Gorgous foyer etc. Tasteful decoration in the rooms.
3. Good service. No wait to check in, door man/valet guy was busy but attended to us quickly. We have a high end Porsche and he kept it parked under the security camera outside overnight rather than in the garage.
4. Room service was prompt, food suprisingly good, but as always expensive.
5. Two plasmas...one in the bedroom, the other in the sitting room.
6. Bed was super comfy..large, soft and inviting.
Not so good things that stood out:
1. The exec suite windows are TINY!!! And I really mean small. The counter clerk informed us she was giving us the exec room with the best view. We got all psyched up and were expecting something special as she had specifically mentioned a great view. The windows were actually 24" by 24" about 6 feet up. I am not kidding. There were two of them. My wife and I joked about it being like a prison cell. I didn't get a chance to ask about this but it seems all the exec suites are on the 13th floor, and all the windows are like this. The lower level rooms have more "normal" sized windows. This was dissapointing...but more a factor in the original design of the hotel and not much could be done about it during the renovation. I'd recommend a lower floor junior suite for a lot less money and more daylight before the exec suite.
2. No coffee or mini fridge in the room. Kind of weird, but sometimes I like to blow $10 on a bag of peanuts!
3. Its a hike down to the plaza..not really a negative for us, but just so you know. Its about a 15 min drive and you go thru some very dodgy neighborhoods!
Overall, I'd recommend to folks looking for quiet of the weekend, or certainly for business folks doing work downtown during the week. Its exactly what we wanted. I would not recommend the executive suite...just go for the much cheaper junior exec suite for half the price.
THE place to stay!
You can not go wrong picking this hotel in my opinion for downtown Kansas City. I stayed here for two weekend nights and chose this hotel for the proximity to the Midland Theatre where I was attending a concert. The nightly rate was equal to or less than the other hotels in the area. The staff was very attentive and friendly. All of the renovations to this historic structure were beautiful down to the smallest detail. My junior suite was very spacious, modern and clean with a large walk-in shower and a flat panel television. My sixth floor corner room had windows on both sides but was very quiet and I didn't notice any noise from the outside. The elevators were efficient. There is a parking lot across the street for the guests of the hotel. Once the downtown construction is complete, the Hilton President will be THE place to stay.
P.S. I have used Trip Advisor to select hotels in the past and decided it was time to join and contribute to the reviews.
Nicest Hotel I've EVER Stayed In!
This Hilton makes all the other Hiltons look bad. The hotel is spotless and absolutely gorgeous. The restoration is impeccable, as is the service. From the desk staff, to the doorman, to the gift shop clerk, to the housekeeping staff, to the waiters and bartenders, this hotel has it's act together by hiring happy, friendly people who are willing to go above and beyond what the business traveler has come to expect. I was here on business, but felt like royalty. The meeting room was comfortable and spacious, also. Meals were wonderful and again, service was unbelievably great. My room was so comfortable -- with a huge walk-in shower. Hotel was quiet, even with the nearby construction. I'm a Hilton Gold Member, and did not have to beg for my bottled water or newspaper, as I often have to do. I honestly felt like I had found a home away from home, it was that pleasant of an experience. Good job to whomever took the chance in restoring this old hotel.
Stayed here for business. The area surrounding the hotel is under major construction of a new office buidling and theatre area - made it difficult to find.
Once I found it, I was thoroughly impressed with the restoration that they did on the former Hotel President which had been shuttered for 25 years. The lobby and adjoining bar and restaurant look amazing.
The rooms are brand new, with top-line beds and fixtures.
Being a Hilton Diamond VIP, I got an upgrade to a Jr Suite and free breakfast. The Executive Level is not open yet.
Nice fitness center and business center. No valet parking yet.
They were still in the beginning of their "soft opening". Once complete, it will compete with any other downtown or Country Club Plaza location.
TripAdvisor Reviews Hilton President Kansas City
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