Hilton Pearl River
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Historical Traveler Reviews Hilton Pearl River
So close yet so far
This is the first time we needed to stay at a Hotel in Pearl River NY. Because our friends lived there, and we always stayed with them. Sadly their both gone. we had to go to Pearl River to help settle some of their afffairs. Because this was going to be a very stressful period, we wanted to stay someplace speical.
We found the Hilton of Pearl River NY online. We had gone past it over the years when visiting our friends, but never stopped in. We made the right chose. The setting, Staff, and restaurant helped to turn a difficult situation, into a more memoriable one. We only wish our friends were there to enjoy it with us.
An unforgettable experience for all the wrong reasons!!!!!
An imposing hotel with beautifully furnished rooms but an unforgettable experience for all the wrong reasons! On arrival there was no sign of any 'bell boy' or porter, so we purloined an unattended luggage trolley for our cases. We were then assailed by an eccentric, elderly, arm-waving night porter/bell boy, who wrestled the trolley from us and insisted that it was his job!!!! We really wanted to sort ourselves out in our own time having had a long days journey, but he refused to let us almost to the point of being obtrusive instead of helpful.
We were then a little surprised, when, as we were checking in, the receptionist gave us unsolicited directions to a very good restaurent in Pearl River. When we dined at the Hilton's own restaurant we understood why! Our table wasn't 'quite ready' even though there was no-one else in the room and all the tables were set. Service was desultory and excrutiatingly slow. There was a dead fly in the drinking water, the cutlery was dirty and the food mediocre and luke-warm. The beds were like lumps of concrete. Proving that appearances can be VERY deceptive.
Not so great
This is a poorly run hotel! I requested a smoking room but it took a call and then a trip to the front desk (total of 1 1/2) to get an ashtray. The staff is not very friendly or helpful. I'm a business traveler and no one gave me the wireless internet access on check it. Just irritating after getting up at 4:30 am and getting to the hotel after a long day.
The rooms are tired, not charming. The back of my toilet leaked, (clean water), but with the response I got from the ashtray request I said "forget it" and just put a towel down.
The previous night I stayed at a newly renovated DoubleTree in Rochester and was given an upgraded room by a friendly staff with a "dream bed". Who knew that a DoubleTree would have a great bed and friendly accomodating staff!
But, generally, unless you know it is a new or newly renovated Hilton, it's a pretty poor chain. Unfortunately I have to stay in hotels so much.
...Sleep well, my liege....somewhere else.
Nice, nothing special
This hotel is indeed a destinantion for weddings happening at the hotel, onthe adjacent golf course, or at nearby locations. We were attending such a wedding and had no problem with hall noise or anything else. The ice maker on out floor was not functioning, but ice was available on other floors.
The staff was helpful and directed us with good maps to nearby points.
The food we were served was very good, for hotel food.
Go someplace else
The exterior is faux-chateau, but the hotel is far from elegant. This is primarily a wedding party destination. Noisy and boorish guests kept us awake all night. Very few amenities and unresponsive hotel staff.
Night Fit For a Princess
Beautiful hotel, stayed overnight for a wedding. The beds are the most comfortable I have every slept in,felt like a princess. Large towels, great shower. Elegant decor, peaceful sleep.The resturant unfortunately has poor service. Aside from that would definately visit again especially for a "get-away weekend.
Hello - you are not listening to me!
Not the best hotel I have stayed in.
Big problem for me was that the front desk do not listen to your questions. One call was "where is the nearest shopping mall" - I was immediately put on hold and left there.
Later in the evening, because the wireless Internet was not working, I was transferred to their Internet company's helpline who did not answer nor ring back. When I rang back later to find out about the status of the Wireless connection, as soon as I mentioned the word "Internet", I was transferred to the helpline number again. The purpose of my call had been to ask that they should not charge me for a service that was not working".
Worse still, the Internet access costs $5.00 per night at this hotel.
Breakfast was pretty poor and in an unattractive room. The metal flip lid containers of bacon and sausage were badly place under a small glass canopy so that you nearly got scalded if you tried to open then fully. And when I ate there, there was sugar on the breakfast table - a basics mistake that probably indicates poor attention to detail.
The clincher for me was late at night when the toilet bowl blocked for some reason and the cistern would not fill. I don't need that sort of aggravation in a $160 per night hotel.
What about the rooms? I think they were past their prime - classic late 80s style - with no refrigerator, rattling airconditioning unit and poor room lighting.
Compared to the honest, good value of sister chain Doubletree Suites, the this Hilton hotel was a real disappointment.
The hotel itself is beautiful, it is set right next to the woods ( also a golf course) and has polite and helpful staff. The concierge was a little grumpy but nothing too out of the ordinary. The first thing that struck me was that it had a smell of clorine, that diddnt bother me as we were on the 3rd floor. The lifts were creaky but that added to the character of the place. Our room faced the road but surprisingly we didnt hear a thing all night with the window open! Our bathroom was very tiny but that didnt bother me. On our first morning we had room service as we were so tired and that was lovely ( if a bit cold). One comment was the print on the chairs didnt match the print on the floor. And the pool had a very strong smell of chlorine. The normal breakfast service was slow, but the food was average. It took almost 10 minutes for anybody to come with the bill, but that was only a miner thing as it was a sunday morning. The local mall is brilliant, and the 2nd biggest in the US! U will ind everything in there!
A fine stay
Was in town for a wedding at the nearby Rockleigh Country Club. Spent 1 night here and was satisfied with the accomodations. From the outside the hotel looks like an old English Chalet. Check-in was speedy and efficient. The staff were quite friendly and made you feel at home. The room itself was standard and clean. My only minor complaint was that the hotel itself could probably use a touch-up here and there. I have stayed at other Hiltons and this one did not quite meet up with the standard I expect from Hilton, although the Pearl River Hilton still compares quite favorably to most other hotels in general. All in all a pleasant stay and I would stay here again if I was in the area.
Nice hotel. Good decor and nice views on the golf course. Quiet. Would stay again.
TripAdvisor Reviews Hilton Pearl River
Travel Blogs from Pearl River
... going on outside. The hotel offers a shuttle bus this could be used if a school group was to stay.
I arrived at my first destination of the day which was a baseball game at Yankee stadium, and wow what a place. It's massive, it's the biggest stadium I have seen, there is so much to do there, all the stalls and mini activities inside the gates were fantastic. You ...
... I have loved the incredible museums and all of the things I learned while I was visiting them. I loved seeing so many different cultures live in such close proximity. I loved having so many different cultural experiences right at my fingertips. I loved the amazing architecture around every turn. My loves for this city far outweigh the dislikes. I have had an amazing month in this amazing city and I can't wait to come back.....maybe for ...
... living this local/organic craze because everything I have tried has been incredible! It's not cheap, though. One scoop of that ice cream cost me $5. It was money well spent, but I'm usually happy spending $2 on a sundae at Braum's that is equally delicious. In all seriousness though, I think these Brooklyn hipsters have ruined me for anything I can get a Kroger. After walking around for a bit longer I wanted to try one more thing before leaving. I visited a stand ...
Today I visited The Museum of Jewish Heritage. This was a beautiful museum with a very poignant and thorough history of the Jewish culture in Europe, the Holocaust, and their struggles to immigrate to America. This museum was practically empty. I found this to be shocking because it was such an interesting learning experience with so much important history. If you ever find yourself in New York, this place is worth the visit. What ...
well the plane trip is behind us! that was one long journey, 27 hours of travel door to door. I'd like to say it was uneventful, but when you have kids I don't think that's an option. I will say it could have been much worse. I thought the kids were pretty great, Sammy especially on a flight that had very few children. We were assigned excellent seats at the bulk head to the side behind premium economy; heaps of leg room and slightly out of the way. We ...