So close yet so far

This is the first time we needed to stay at a Hotel in Pearl River NY. Because our friends lived there, and we always stayed with them. Sadly their both gone. we had to go to Pearl River to help settle some of their afffairs. Because this was going to be a very stressful period, we wanted to stay someplace speical.

We found the Hilton of Pearl River NY online. We had gone past it over the years when visiting our friends, but never stopped in. We made the right chose. The setting, Staff, and restaurant helped to turn a difficult situation, into a more memoriable one. We only wish our friends were there to enjoy it with us.

Sincerely

Paul Castellano

An unforgettable experience for all the wrong reasons!!!!!

An imposing hotel with beautifully furnished rooms but an unforgettable experience for all the wrong reasons! On arrival there was no sign of any 'bell boy' or porter, so we purloined an unattended luggage trolley for our cases. We were then assailed by an eccentric, elderly, arm-waving night porter/bell boy, who wrestled the trolley from us and insisted that it was his job!!!! We really wanted to sort ourselves out in our own time having had a long days journey, but he refused to let us almost to the point of being obtrusive instead of helpful.

We were then a little surprised, when, as we were checking in, the receptionist gave us unsolicited directions to a very good restaurent in Pearl River. When we dined at the Hilton's own restaurant we understood why! Our table wasn't 'quite ready' even though there was no-one else in the room and all the tables were set. Service was desultory and excrutiatingly slow. There was a dead fly in the drinking water, the cutlery was dirty and the food mediocre and luke-warm. The beds were like lumps of concrete. Proving that appearances can be VERY deceptive.

Not so great

This is a poorly run hotel! I requested a smoking room but it took a call and then a trip to the front desk (total of 1 1/2) to get an ashtray. The staff is not very friendly or helpful. I'm a business traveler and no one gave me the wireless internet access on check it. Just irritating after getting up at 4:30 am and getting to the hotel after a long day.

The rooms are tired, not charming. The back of my toilet leaked, (clean water), but with the response I got from the ashtray request I said "forget it" and just put a towel down.

The previous night I stayed at a newly renovated DoubleTree in Rochester and was given an upgraded room by a friendly staff with a "dream bed". Who knew that a DoubleTree would have a great bed and friendly accomodating staff!

But, generally, unless you know it is a new or newly renovated Hilton, it's a pretty poor chain. Unfortunately I have to stay in hotels so much.

...Sleep well, my liege....somewhere else.

Nice, nothing special

This hotel is indeed a destinantion for weddings happening at the hotel, onthe adjacent golf course, or at nearby locations. We were attending such a wedding and had no problem with hall noise or anything else. The ice maker on out floor was not functioning, but ice was available on other floors.

The staff was helpful and directed us with good maps to nearby points.

The food we were served was very good, for hotel food.

Go someplace else

The exterior is faux-chateau, but the hotel is far from elegant. This is primarily a wedding party destination. Noisy and boorish guests kept us awake all night. Very few amenities and unresponsive hotel staff.

Night Fit For a Princess

Beautiful hotel, stayed overnight for a wedding. The beds are the most comfortable I have every slept in,felt like a princess. Large towels, great shower. Elegant decor, peaceful sleep.The resturant unfortunately has poor service. Aside from that would definately visit again especially for a "get-away weekend.

Hello - you are not listening to me!

Not the best hotel I have stayed in.

Big problem for me was that the front desk do not listen to your questions. One call was "where is the nearest shopping mall" - I was immediately put on hold and left there.

Later in the evening, because the wireless Internet was not working, I was transferred to their Internet company's helpline who did not answer nor ring back. When I rang back later to find out about the status of the Wireless connection, as soon as I mentioned the word "Internet", I was transferred to the helpline number again. The purpose of my call had been to ask that they should not charge me for a service that was not working".

Worse still, the Internet access costs $5.00 per night at this hotel.

Breakfast was pretty poor and in an unattractive room. The metal flip lid containers of bacon and sausage were badly place under a small glass canopy so that you nearly got scalded if you tried to open then fully. And when I ate there, there was sugar on the breakfast table - a basics mistake that probably indicates poor attention to detail.

The clincher for me was late at night when the toilet bowl blocked for some reason and the cistern would not fill. I don't need that sort of aggravation in a $160 per night hotel.

What about the rooms? I think they were past their prime - classic late 80s style - with no refrigerator, rattling airconditioning unit and poor room lighting.

Compared to the honest, good value of sister chain Doubletree Suites, the this Hilton hotel was a real disappointment.

Pleasant

The hotel itself is beautiful, it is set right next to the woods ( also a golf course) and has polite and helpful staff. The concierge was a little grumpy but nothing too out of the ordinary. The first thing that struck me was that it had a smell of clorine, that diddnt bother me as we were on the 3rd floor. The lifts were creaky but that added to the character of the place. Our room faced the road but surprisingly we didnt hear a thing all night with the window open! Our bathroom was very tiny but that didnt bother me. On our first morning we had room service as we were so tired and that was lovely ( if a bit cold). One comment was the print on the chairs didnt match the print on the floor. And the pool had a very strong smell of chlorine. The normal breakfast service was slow, but the food was average. It took almost 10 minutes for anybody to come with the bill, but that was only a miner thing as it was a sunday morning. The local mall is brilliant, and the 2nd biggest in the US! U will ind everything in there!

A fine stay

Was in town for a wedding at the nearby Rockleigh Country Club. Spent 1 night here and was satisfied with the accomodations. From the outside the hotel looks like an old English Chalet. Check-in was speedy and efficient. The staff were quite friendly and made you feel at home. The room itself was standard and clean. My only minor complaint was that the hotel itself could probably use a touch-up here and there. I have stayed at other Hiltons and this one did not quite meet up with the standard I expect from Hilton, although the Pearl River Hilton still compares quite favorably to most other hotels in general. All in all a pleasant stay and I would stay here again if I was in the area.

Nice

Nice hotel. Good decor and nice views on the golf course. Quiet. Would stay again.