The Palmer House Hilton

Address: 17 East Monroe Street, Chicago, Illinois, 60603, United States | 4 star hotel
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This 4 star hotel, located in the The Loop area of Chicago, is near Gray Line Tours Chicago, La Salle Bank Theater, Carson, Pirie, Scott and Company Building, and Ballet Chicago.
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    TravelPod Member ReviewsThe Palmer House Hilton Chicago

    Reviewed by aidand

    Nice lobby etc

    Reviewed Aug 21, 2014
    by (15 reviews) , United Kingdom Flag of United Kingdom

    But tired elsewhere and v busy. Perhaps we have been a little spoilt in San Diego which was relatively quiet and small!

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by jhcross

    Charming and Historic

    Reviewed Sep 18, 2013
    by (10 reviews) , United States Flag of United States

    The Palmer House is a historical landmark in the loop/theater district of downtown Chicago. Despite signs of aging and the need for repairs and updates, it is wildly popular. Situated across the street from the Majestic Theater and within walking distance of several Chicago attractions, it is a destination for theater goers and tourists. I would stay here again. Comfortable beds. My favorite part was walking the hall to our room and seeing pictures of all the headliners who played the Empire Room here in the 40s, 50s, 60s, and 70s. An era long gone .

    The Empire Room
    Chicago, United States

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by pony909

    Palmer House Hotel

    Reviewed Mar 20, 2013
    by (1 review) , United States Flag of United States

    Kind of dirty in some rooms because it is old. There is paint and wallpaper chipping off. The lobby is huge, and the ceiling looks like a rug.

    Chicago, United States
    Hotel Room
    Chicago, United States

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by aofuzzy

    Very swish downtown hotel

    Reviewed Sep 28, 2012
    by (1 review) Pencoed , United Kingdom Flag of United Kingdom

    Hotel location is perfect in downtown Chicago, could't be better located. The staff are all very helpful as you would expect. The lobby is piece of art and signs this off as a classy hotel with heritage. The rooms are a bit on the small side, but nicely furnished.

    This is a very busy hotel however, with a lot going on. It's a very nice place, but it doesn't quite have that something for me to give it 5 stars

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Palmer House Hilton Chicago

    Great location and cost, but small rooms


    Spent 5 nights in Chicago last New Years (2002-03) week and chose the Palmer House Hilton because of its location and cost. Paid less than $90 a night via hotels which was great since most hotels jack up the their rates during the holidays.My main gripe was that the rooms were really small, but clean, and the bed was a double which barely fit my girlfriend and I. Make sure you ask for one of the renovated rooms and get a king size bed. I also wish we had a better view of the city, it wasn't really important. If you want good view go on top of the Sears Tower or Hancock Center.Another stupid rule they have is that the pool, spa, and workout facilities are only available to Hilton HHonors Members--which I am one. But since I booked the room through a third party (i.e. they said I wasn't allowed to enter. To their credit though, I told them "I didn't know" and they were nice enough to make an exception for me.The building itself is beautiful. The lobby has a nice classy feel to it. During New Years there were at least three parties going on among their different ballrooms.Anyway, the main reason why I chose this location was because of, well, its location. And that did not disappoint. The hotel itself has 3 ways to exit on 3 sides of its building that puts you on either State, Monroe, or Wabash St. Which is great because it makes everything easily accesible to everything you need--public transportation, theatres, food, dining, drugstores, and even--during the winter times--an outdoor ice-skating rink. So if location and cost are most important to you than you'll enjoy this hotel.

    Wonderful experience


    We had booked our room months in advance for smoking, but then I quit recently and not only were they able to switch us to a non-smoking room, they also allowed us to check in early when we arrived four hours prior to check in time. The bed was the most comfortable bed and the service was great. Definately would stay again.

    Nice building, staff not so great


    I stayed here in early June. When I checked in at 8:30pm I was told that they had no standard rooms left and so would have to put me in a parlor room on a rollaway bed. The lady even tried to tell me that I would LOVE the bed. I didn't. For a start, there was no pillow on it and it tookhousekeeping 40 mins (!!) to produce a pillow (they first came with another bed...). The bed itself was incredibly small - I'm not tall, yet my feet stuck out the end. Even though I was told at check in that I could move rooms at any time the next day (like at 8am if I so desired), it wasn't until noon that they would let me move. Problems continued on the day I checked out when there were two minibar charges on my statement--even though I didn't have a key to it and so hadn't opened the door let aloneconsumed anything! Spoke to three separate people at front desk about it and while they eventually removed one of the charges they made me pay the $10 for the second.

    Theis hotel cancelled a confirmed reservation


    My plane was delayed by over four hours, getting me into O'Hare at 3:30 AM. When I called the Hilton number to check on my reservation, which I had made earlier and confirmed with a credit card, the Hilton clerk told me that the Palmer House had cancelled my reservation because I was late, and had charged my card for failing to show up. This happens to violate basic innkeeper's law. So I cannot speak to the quality of the hotel -- the rooms look nice in the pictures, but I have nothing good to say about its management.

    Wonderful city & hotel


    Stayed here overnight before catching Amtrak train to San Francisco. The hotel is in a beautiful building with very comfortable rooms, helpful staff and well located. Chicago was definitely one of the highlights of our US trip. Stunning architecture & great weather. Would love to spend more time there.

    Lovely Hotel


    The Palmer House Hilton is a lovely hotel in which I might stay in again. I have stayed there the past 2 Thanksgiving Day weekends with a tour group. The first year our rooms were absolutely lovely and very roomy. We bragged to friends who went for the first time the second year. However, this time the rooms were very disappointing. Very small. Not even double beds--more like 3/4 beds. It took some of the glamour and excitement away. I won't brag about it again.

    Great Hotel and Conveniently Located


    I went with a very large group, and they went out of their way to accomodate us. Everyone in the staff was extremely friendly. The hotel is in a convenient location, it is within walking distance to shopping, restaurants, tourist attractions, and clubs. I highly recommend staying at this fine hotel!

    Loved our stay at the Palmer House


    My wife and I have stayed at the Palmer House every December since 1995. We travel to Chicago to attend a music convention, as well as celebrate my wife's birthday. EVERYONE at the hotel has ALWAYS been wonderfully kind and friendly to us. The rooms are always great, and the food and service is excellent. We feel as if we are always treated like very special and valued customers. We would never consider staying anywhere but the Palmer House when in Chicago. An extra plus is the way the hotel's Grand Lobby is always so beautifully decorated for the Holiday Season. The Front Desk management and workers are always so courteous and caring. A GREAT place to stay!

    Pitiful Treatment


    I stayed at the hotel while attending a conference. Because it was a conference stay we were required to put up a deposit. Upon checking out, I was promised that the deposit refund would be processed at the end of the day. That was 8/16. Today is 9/30 and I still do not have the refund. After more than a dozen telephone calls to the hotel, I have been told by everyone that it is someone else's fault and that the check is "in the mail". According to the staff, it was evidently processed on 9/18 but must have been lost by the mailroom.

    Good grief, the entire visit was like this. I ate at the hotel restaurant for one meal and had to wait 47 minutes for change! During a second meal, my colleagues and I waited for 35 minutes just to get glasses of water and our order taken.

    I spoke with a manager who offered a complimentary room to me for a future stay. My experience has been so awful with this horrible hotel that I would rather sleep on the street than go through this mess again.

    My recommendation to anyone considering visiting Chicago is stay as far away from this poor excuse for a hotel as you can.

    Really enjoyed our stay


    We just returned from overnight at the Palmer House. Booked it via Priceline @ $65. I had read several unfavorable reviews, so I was careful to ask for renovated room with king, queen or 2 double beds. Not a problem, they had already assigned us a room with double beds. We were able to check in at 10a.m and had a very nice room. I was pleased to have china coffee cups and real wine glasses in the room. The free trolley stops across the State St. entrance, so we could access free trolleys for much of our sightseeing. The staff was courteous and the location was good for the theater and for sightseeing.I would certainly recommend staying here, especially at our great price!

    TripAdvisor Reviews The Palmer House Hilton Chicago

    4.00 of 5 stars Excellent

    Travel Blogs from Chicago

    The nice part of town!

    A travel blog entry by rebeccapenfold on Sep 25, 2015

    4 photos

    Friday afternoon we had to ourselves. We made arrangements with friends of friends to meet in the north part of town. AKA the nice part of town. No skyscrapers, low rise converted warehouses, fairy lights everywhere and yummy mummies pushing their cherubs around.

    It is a far wealthier part of town- no homeless people on the streets or the …


    A travel blog entry by rebeccapenfold on Sep 25, 2015

    5 photos

    So, I have now finished the stint with the Chicago Inn of Court. We don't fly back to DC until Saturday evening which means we have sightseeing time. We are no longer hosted at the private members club - #sadtimes. We are now in a hotel of historical significance but unfortunately it is just like a Vegas hotel - massive and full of shops. Thus I'm …

    Days 27 & 28 - Chicago - The not so windy city

    A travel blog entry by alanasav82 on Jun 27, 2015

    19 photos

    Well it's official, I've fallen in love, in love with Chicago that is! Such a pleasant surprise too. Hands down my fav city thus far and probably rivals NYC for my favorite U.S city overall. It's not that dissimilar to NYC, it's just a little less hectic and much cleaner (there's not rubbish bags on every curb waiting to be collected). There are so …

    Not quite a white Christmas

    A travel blog entry by simon.schorn on Dec 26, 2014

    23 photos

    As we set out on our next day of sightseeing the forecast for snow on Christmas Eve was promising but the weather was quite good. We caught the hop-on hop-off City tour bus with the aim of stopping at a few of attractions along the way. The tour really highlighted what an interesting city Chicago is considering the way it has developed and the …

    Touch down in the windy city

    A travel blog entry by simon.schorn on Dec 22, 2014

    11 photos

    We both had evening flights and Donelle's was first so she waited a couple of hours for me to arrive, with a delay it ended up being nearly midnight before we checked into the hotel. Our hotel, the Palmer House Hilton, is the oldest continually operating hotel in the US and is beautifully preserved. The lobby is grand and spectacular evoking a …

    Traveler Photos The Palmer House Hilton Chicago

    The empire room at the hotel
    Chicago, United States
    Chicago, United States
    The Empire Room
    Chicago, United States
    The main hall of our hotel
    Chicago, United States
    One of the old entrances at the hotel
    Chicago, United States
    Hotel Room
    Chicago, United States