The Palmer House Hilton

Address: 17 East Monroe Street, Chicago, Illinois, 60603, United States | 4 star hotel
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This 4 star hotel, located in the The Loop area of Chicago, is near Gray Line Tours Chicago, La Salle Bank Theater, Carson, Pirie, Scott and Company Building, and Ballet Chicago.
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      TravelPod Member ReviewsThe Palmer House Hilton Chicago

      Reviewed by aidand

      Nice lobby etc

      Reviewed Aug 21, 2014
      by (15 reviews) , United Kingdom Flag of United Kingdom

      But tired elsewhere and v busy. Perhaps we have been a little spoilt in San Diego which was relatively quiet and small!

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by jhcross

      Charming and Historic

      Reviewed Sep 18, 2013
      by (10 reviews) , United States Flag of United States

      The Palmer House is a historical landmark in the loop/theater district of downtown Chicago. Despite signs of aging and the need for repairs and updates, it is wildly popular. Situated across the street from the Majestic Theater and within walking distance of several Chicago attractions, it is a destination for theater goers and tourists. I would stay here again. Comfortable beds. My favorite part was walking the hall to our room and seeing pictures of all the headliners who played the Empire Room here in the 40s, 50s, 60s, and 70s. An era long gone .

      The Empire Room
      Chicago, United States

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by pony909

      Palmer House Hotel

      Reviewed Mar 20, 2013
      by (1 review) , United States Flag of United States

      Kind of dirty in some rooms because it is old. There is paint and wallpaper chipping off. The lobby is huge, and the ceiling looks like a rug.

      Chicago, United States
      Hotel Room
      Chicago, United States

      This review is the subjective opinion of a TravelPod member and not of

      Reviewed by aofuzzy

      Very swish downtown hotel

      Reviewed Sep 28, 2012
      by (1 review) Pencoed , United Kingdom Flag of United Kingdom

      Hotel location is perfect in downtown Chicago, could't be better located. The staff are all very helpful as you would expect. The lobby is piece of art and signs this off as a classy hotel with heritage. The rooms are a bit on the small side, but nicely furnished.

      This is a very busy hotel however, with a lot going on. It's a very nice place, but it doesn't quite have that something for me to give it 5 stars

      This review is the subjective opinion of a TravelPod member and not of

      Historical Traveler Reviews The Palmer House Hilton Chicago

      Great location and cost, but small rooms


      Spent 5 nights in Chicago last New Years (2002-03) week and chose the Palmer House Hilton because of its location and cost. Paid less than $90 a night via hotels which was great since most hotels jack up the their rates during the holidays.My main gripe was that the rooms were really small, but clean, and the bed was a double which barely fit my girlfriend and I. Make sure you ask for one of the renovated rooms and get a king size bed. I also wish we had a better view of the city, it wasn't really important. If you want good view go on top of the Sears Tower or Hancock Center.Another stupid rule they have is that the pool, spa, and workout facilities are only available to Hilton HHonors Members--which I am one. But since I booked the room through a third party (i.e. they said I wasn't allowed to enter. To their credit though, I told them "I didn't know" and they were nice enough to make an exception for me.The building itself is beautiful. The lobby has a nice classy feel to it. During New Years there were at least three parties going on among their different ballrooms.Anyway, the main reason why I chose this location was because of, well, its location. And that did not disappoint. The hotel itself has 3 ways to exit on 3 sides of its building that puts you on either State, Monroe, or Wabash St. Which is great because it makes everything easily accesible to everything you need--public transportation, theatres, food, dining, drugstores, and even--during the winter times--an outdoor ice-skating rink. So if location and cost are most important to you than you'll enjoy this hotel.

      Wonderful experience


      We had booked our room months in advance for smoking, but then I quit recently and not only were they able to switch us to a non-smoking room, they also allowed us to check in early when we arrived four hours prior to check in time. The bed was the most comfortable bed and the service was great. Definately would stay again.

      Nice building, staff not so great


      I stayed here in early June. When I checked in at 8:30pm I was told that they had no standard rooms left and so would have to put me in a parlor room on a rollaway bed. The lady even tried to tell me that I would LOVE the bed. I didn't. For a start, there was no pillow on it and it tookhousekeeping 40 mins (!!) to produce a pillow (they first came with another bed...). The bed itself was incredibly small - I'm not tall, yet my feet stuck out the end. Even though I was told at check in that I could move rooms at any time the next day (like at 8am if I so desired), it wasn't until noon that they would let me move. Problems continued on the day I checked out when there were two minibar charges on my statement--even though I didn't have a key to it and so hadn't opened the door let aloneconsumed anything! Spoke to three separate people at front desk about it and while they eventually removed one of the charges they made me pay the $10 for the second.

      Theis hotel cancelled a confirmed reservation


      My plane was delayed by over four hours, getting me into O'Hare at 3:30 AM. When I called the Hilton number to check on my reservation, which I had made earlier and confirmed with a credit card, the Hilton clerk told me that the Palmer House had cancelled my reservation because I was late, and had charged my card for failing to show up. This happens to violate basic innkeeper's law. So I cannot speak to the quality of the hotel -- the rooms look nice in the pictures, but I have nothing good to say about its management.

      Wonderful city & hotel


      Stayed here overnight before catching Amtrak train to San Francisco. The hotel is in a beautiful building with very comfortable rooms, helpful staff and well located. Chicago was definitely one of the highlights of our US trip. Stunning architecture & great weather. Would love to spend more time there.

      Lovely Hotel


      The Palmer House Hilton is a lovely hotel in which I might stay in again. I have stayed there the past 2 Thanksgiving Day weekends with a tour group. The first year our rooms were absolutely lovely and very roomy. We bragged to friends who went for the first time the second year. However, this time the rooms were very disappointing. Very small. Not even double beds--more like 3/4 beds. It took some of the glamour and excitement away. I won't brag about it again.

      Great Hotel and Conveniently Located


      I went with a very large group, and they went out of their way to accomodate us. Everyone in the staff was extremely friendly. The hotel is in a convenient location, it is within walking distance to shopping, restaurants, tourist attractions, and clubs. I highly recommend staying at this fine hotel!

      Loved our stay at the Palmer House


      My wife and I have stayed at the Palmer House every December since 1995. We travel to Chicago to attend a music convention, as well as celebrate my wife's birthday. EVERYONE at the hotel has ALWAYS been wonderfully kind and friendly to us. The rooms are always great, and the food and service is excellent. We feel as if we are always treated like very special and valued customers. We would never consider staying anywhere but the Palmer House when in Chicago. An extra plus is the way the hotel's Grand Lobby is always so beautifully decorated for the Holiday Season. The Front Desk management and workers are always so courteous and caring. A GREAT place to stay!

      Pitiful Treatment


      I stayed at the hotel while attending a conference. Because it was a conference stay we were required to put up a deposit. Upon checking out, I was promised that the deposit refund would be processed at the end of the day. That was 8/16. Today is 9/30 and I still do not have the refund. After more than a dozen telephone calls to the hotel, I have been told by everyone that it is someone else's fault and that the check is "in the mail". According to the staff, it was evidently processed on 9/18 but must have been lost by the mailroom.

      Good grief, the entire visit was like this. I ate at the hotel restaurant for one meal and had to wait 47 minutes for change! During a second meal, my colleagues and I waited for 35 minutes just to get glasses of water and our order taken.

      I spoke with a manager who offered a complimentary room to me for a future stay. My experience has been so awful with this horrible hotel that I would rather sleep on the street than go through this mess again.

      My recommendation to anyone considering visiting Chicago is stay as far away from this poor excuse for a hotel as you can.

      Really enjoyed our stay


      We just returned from overnight at the Palmer House. Booked it via Priceline @ $65. I had read several unfavorable reviews, so I was careful to ask for renovated room with king, queen or 2 double beds. Not a problem, they had already assigned us a room with double beds. We were able to check in at 10a.m and had a very nice room. I was pleased to have china coffee cups and real wine glasses in the room. The free trolley stops across the State St. entrance, so we could access free trolleys for much of our sightseeing. The staff was courteous and the location was good for the theater and for sightseeing.I would certainly recommend staying here, especially at our great price!

      TripAdvisor Reviews The Palmer House Hilton Chicago

      4.00 of 5 stars Excellent

      Travel Blogs from Chicago

      Not quite a white Christmas

      A travel blog entry by simon.schorn on Dec 26, 2014

      23 photos

      As we set out on our next day of sightseeing the forecast for snow on Christmas Eve was promising but the weather was quite good. We caught the hop-on hop-off City tour bus with the aim of stopping at a few of attractions along the way. The tour really highlighted what an interesting city Chicago is considering the way it has developed and the …

      Touch down in the windy city

      A travel blog entry by simon.schorn on Dec 22, 2014

      11 photos

      We both had evening flights and Donelle's was first so she waited a couple of hours for me to arrive, with a delay it ended up being nearly midnight before we checked into the hotel. Our hotel, the Palmer House Hilton, is the oldest continually operating hotel in the US and is beautifully preserved. The lobby is grand and spectacular evoking a …

      Day 26

      A travel blog entry by aidand on Aug 22, 2014

      2 photos

      Chicago Up at 6.30 and realise I have left my charge card in restaurant last night. Not a great start to not a great day. At airport by 7.15 to find out that due to storms in Chicago the flight was delayed by an hour. Then get on plane at 9.45 and wait for 45 mins as a "crew member" was delayed. Turns out it was the pilot! Further fannying around …

      Daleys to Dinosaurs

      A travel blog entry by roadscholarorg on May 03, 2013

      13 photos

      This morning we were in for a treat, with lectures on the history of Chicago and its politics! Did you know that the last republican mayor elected was Big Bill Thompson in 1927? The "Democratic Machine" has been around since 1931, when the City Council was made up of 50 Democrats and not a single Republican. We learned all about the Daley&# …


      A travel blog entry by anywherebuthere

      It is 10:45 am and I am all packed and checked out of the Chicago hostel. I have 7 hours to kill before my bus leaves for Philadelphia. It is going to be an 18 Hour plus trip and I am not looking forward to it. There is nothing worse than Buslag and I am heading into a big pile of it. I will leave Chicago knowing that I have not seen all of it. ...

      Traveler Photos The Palmer House Hilton Chicago

      One of the old entrances at the hotel
      Chicago, United States
      Hotel Room
      Chicago, United States
      The empire room at the hotel
      Chicago, United States
      Chicago, United States
      The Empire Room
      Chicago, United States
      The main hall of our hotel
      Chicago, United States