Hilton Palacio del Rio
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Wheelchair accessibility
Photos of Hilton Palacio del Rio
Historical Traveler Reviews Hilton Palacio del Rio San Antonio
Unbelievably GREAT Service
I am a Hilton Diamond Member. Upon check-in, the front desk notified me that I was in room 2110 through 2112 (don't really remember the exact numbers). I thought that was odd and didn't really question it. I just figured they upgraded me to something nice. When I went to my room I found a formal dining room with a private balcony, a formal living room with a private balcony, a full-sized (6 ft. long) wet bar, a bedroom with a private balcony, and two baths. All this for $120. We're talking Louis XIV decor with crystal chandeliers and 3 private balconies with furniture. I can only sing this hotel's praises. I would probably be very disappointed to go back and get a regular room. Parking is pretty far from the hotel. I did valet and had to wait a long time to get my car the next day (15 minutes or so). Excellent location right on the Riverwalk. If you can get a good rate, this is a fine hotel for business or a long weekend getaway. I would not pay their regular rates $170+. Parking is $20+ per night.
Keep an eye on your stuff
I was there for a week or so... I agree with everything said here about the quality of the hotel... the place looks like it hasn't been touched since the 60's. the pillows suck, parking sucks, the walls smell aweful and their restaurants are hard to find.
I forgot some nice clothes in the closet and when I called back the next day, they were unable to track my stuff back... They simply said, sorry we don't have your dress shirts here, have a nice day... (totally unacceptable)...
Go to the marriot across the street and spend the extra 20 bucks.
Will choose another hotel next time.
The hotel is in a nice location. A few things to watch would be: Area is a little noisy. Make sure you get valet parking ($ 27 dollars a day) self park is ($14) the lot is a block away, after a long day it is long. Hotel was smelly kind of musky. There were actually pubic hairs all over the bathroom. OHH and bring a pilow from home, theirs were miserable. I would have complained, but I am a softy. Lesson learned.
Alright, but needs updating
My family & I had a recent Friday-Saturday night stay. I've stayed in San Antonio many times, but this was only the 2nd time I stayed in the riverwalk area (stayed at the Marriott River-center on business before). On arrival parking was somewhat disorganized as there were cars all over the place (I suppose that is to be expected on a Friday evening). The front desk was friendly enough and quickly got us checked in. Once at our room I discovered that the furnishings were obviously showing some wear and the walls and carpet needed to be updated. There was a smell present that seemed to be similar to mildew. On the bright side, the location was nice and the service (we received extra towels quickly) was good. All-in-all the place was OK but somewhat less than I expected for a $100+ hotel room. I suppose that you do pay a premium for location, but it would be nice if this hotel would update their rooms to draw repeat customers.
Great Service, Great Location, Helpful Staff
We planned a girls-only vacation and we stayed at the Hilton Palacio del Rio. Althought it is an older hotel, the rooms were pretty and clean, and the lobby was beautiful. What we were most impressed by was the service--when we called for towels, they were knocking on our door in five minutes! Everything is in walking-distance and we had a great time. The staff was also very helpful with directions to attractions.
Stay here for great service, the friendly staff, and good price!
Great Stay, but needs the little things!
My husband and I went to San Antonio for 4 days and stayed at the Placio del Rio on the Riverwalk. The service was excellent! I would definately recommend you valet park daily ($27 per day), but it is well worth it! If you self park it's $14 per day and it's across the street! The only part I was disappointed were the little things such as linens, etc. For the price point of this hotel, you would expect superior sheets, towels, etc. Our mattress was standard and the pillows were awful. The decor wasn't bad, but it could use some 'umph!' The hotel really needs to invest in updating it's pool area. It's very small and outdated. Other than that, I would stay here again. If you are planning a trip to the Riverwalk, this hotel is in the heart of the action! As far as service, they exceed my expectations! Bravo!
Great stay at the Hilton Placio del Rio
My girlfriend and I had a 1 night stay at the Hilton on 5/3/03 and were very happy with our choice. The location was great. You could literally step out of the hotel onto the Riverwalk and we were only 2 blocks from the Alamo and Rivercenter Mall. We were within walking distance from everything... just bring some comfortable shoes. We never had to get back into the car until it was time to check out. Also, our king size bed that was very comfortable. We got a great night's sleep. I also highly recommend the valet parking even though it's $27 a day. Only a couple of drawbacks... The room was nice but could have had a few more amenities. Also, while each room has it's own balcony, the view from our room wasn't very impressive. Our room was on the opposite side of the hotel that faced the Riverwalk so all we saw was the Alamodome. Also, the pool and jacuzzi looked much bigger in the pictures than they actually were.
Can't sleep there,sirens pass all night
fire dept down the street, cops and fire trucks pass by all night with sirens on. parking is 3 blocks off site.
Stay away from this dump!
For the price this place is substandard and the employees are surly and slow. The rooms are outdated with ugly dark furniture and the halls smell funny. The fintess center is small and there was actually a line of three other people to use the treadmill. I couldn't get out of there soon enough. What a horrible stay.
A great weekend getaway
Our first visit to San Antonio was very enjoyable.We were looking for a romantic weekend to celebrate our anniversary. I read reviews and picked the Hilton Palacio del Rio. ( Mostly due to its location.) It is right in the heart of the RiverWalk. We got a reasonable rate and a free upgrade to a riverview room with our Hilton Honors card. The hotel was much nicer than I was expecting since it is an older hotel. The lobby is beautiful, the room was great with an excellent view of all the action down on the river. The staff was friendly and accomodating. We ate 2x at the Ibiza grill in the hotel and it was excellent. The Sports bar had a laid back atmosphere and the guitarist in the evening was very good. I would recommend this hotel to anyone. We also ate at the Zuni Grill farther north on the RiverWalk and had the most delicious Wild Mushroom Ravioli with a very different Bleu Cheese Slaw (warm). Our Anniversary dinner was at the Little Rhein Steak House where we sat on the patio overlooking the river and it was positively romantic. The food was excellent and they even provided us with complimentary champagne. If you go to San Antonio be sure to go to the Mexican market. It is full of color and fun. The only place I have ever been that I could buy a hand-beaded barrett and a $2 beer from the same vendor. I can't wait until my next visit to San Antonio. We had a great trip!
TripAdvisor Reviews Hilton Palacio del Rio San Antonio
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