Hilton London Paddington
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TravelPod Member ReviewsHilton London Paddington
A very comfortable Art Deco hotel with plenty of space in the bedroom and bathroom. Location was excellent, right next to the trains and plenty of good restaurants nearby. But the hotel public spaces needed renovation and the wifi cost £14 a day! and was flakey.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton London Paddington
Convenience of Heathrow Express was welcome after a transatlantic flight. Reception was welcoming. Deluxe Room met all of our expectations - high speed internet, bright and roomy. Staff very helpful. Would defintetly stay there again. Negatives was that Business Centre was not operating (might have been due to New Year holidays) and breakfasts are overpriced.
Good location but average hotel
Very convenient for the Heathrow Express. Nevertheless, I was dissapointed because of the noise. Even in the back rooms, you are getting disturbed by the 24 hours activities of Paddington station. Had a DELUXE room, OK and clean. Bathroom could be bigger. Will chose another location for my next trip.
Absolutely superb hotel.
The Heathrow airport hotel in Central London. Stayed here on my way into Europe and when I went back. Only 15 minutes from Heathrow and the other end of the Heathrow Express. Impressive Victorian building and according to the concierge originally the first 5 star hotel in London -= Grand, Deluxe & superb
Good Location but Average Customer Service
I have stayed at this hotel more than 100 night this year and am a Diamond Hilton Honors member. As such I get upgraded to the bigger rooms and have access to the executive lounge. But usually I find the front desk staff will not volunteer such perqs and you have to ask for them. While there are a few bright people, most of the staff could use some customer service training. They hold rigidly to the rules set by management when they should be providing guest services. They seem to always run out of face cloths and the housekeeping is in consistent.
The computers (only two) in the busness center rarely work. And while they advertise late night dining in the Steam Bar, it is only bar snacks. If you have the choice, try to stay away from the outside rooms as street noise can be a problem. Unfortunately, these also tend to be the deluxe rooms. But I see these problems because of my long stay here. It is a great location for transportation links and there are many good restaurants within walking distance. This would still be my choice in London to avoid the higher priced central hotels.
Convenience and comfort
Like others, I stayed here because of the convenience, and really like not only being able to step right from the Heathrow Express train to the reception desk, but also like being able to go down to the station shops for a newspaper and a latte in the morning. I actually stayed here the first week it was open after the refurbishment, and again several months later. I was very happy with it -- generously sized rooms, crisp cotton duvet covers. Maybe the bathrooms (at least in the single rooms I stayed in) could have been a bit more luxe. The only other caveat is that if there is a wedding or other event in the reception rooms, the sound really reverberates up to the floors above -- if you're a light sleeper, you may want to stay on the other side of the hotel.
Deceptively Good Location
I booked the Paddington Hilton to save me from having to endure the rail replacement bus service back home on a Saturday night after the theatre. I chose this hotel over hotels in the West End because of the very reasonable room rate (£70 B&B), the fact that all the rooms boasted air conditioning and that the Bakerloo Line gets you to the West End in just 10 minutes. The hotel itself is very grand and you can certainly see where the £60million pounds of makeover money went. I had booked a standard room, but decided to upgrade for £20 to a deluxe kingsize room which gave me a larger room, larger bed and a small seating area. The room was well decorated and very light and airy with two large sash windows. The bathroom was clean and well lit. Breakfast was superb although I certainly wouldn't have eaten there if it hadn't been included in the rate, £18.50 is a bit steep!Overall an excellent hotel in a deceptively good location for the whole of London.
Great location (but a iffy neighbourhood)
Stayed 17 May - 19 May. Great hotel - formerly the Great Western Royal - a once British railways hotel. Totally renovated in last 2 years and under Hilton management - hotel in the grand manner of Victorian hotels. I had a executive deluxe on level six- large room with mod furnishings and marble bathroom - small windows but they do open slightly for air. TV has limited cable including news (CNN, BBC World and oversea's eurpoean and arabic channels). Internet access through TV at 10 pence per minute (however internet access at Business Centre was free when I used it both times - 2 terminals). Views were onto internal court yard (however there are rooms looking onto the street). Minibar (however, my only bugbear is that its one of those that automatically charges if your remove anything for a second to look at it or even touch it- I had some chocolates as gifts I wished to store and the hotel wished to charge GBP2.80 for someone to come up to remove - they believe it was a service they were providing - this was the biggest ripoff I have ever come across in my life travelling anywhere in the world even though it was waived when I argued. They did offer to store the items in the hotel fridge but for a five star hotel this was totally unsatisfactory). Lobby had a lounge for drinks/ afternoon tea, good restaurant with full buffet breakfast (didn't go to the bar which is called "Steam") Club/Exectutive lounge has special elevator access - in basement (not as bad as it sounds). Wood panelled room with single internet, a tv, papers, help yourself bar set up (about 6 bottles of various house brands) plus champange, coffee machine and iced soft drinks. Continental breakfast was served here or if you wanted full breakfast your could have it in the restaurant no extra charge. Free drinks available up till 9pm. Afternoon tea also served in Club lounge with cakes, sandwiches and scones/ clotted cream and jam (all help yourself) for Club room members. Other nibbles available between times. Five minute w with airline checkin desks for Heathrow and 15 minute train ride (plus access to underground). Several restaurants/ cafes outside hotel (Garfunkels, Angus Steakhouse, KFC) but not the most wealthy of neighbourhoods although never felt threatened as always busy. Parking available but at a high cost - you can drop off luggage at hotel out front (small parking area) and then drop off car (if hired) elsewhere in London as we did. Overall, very happy with hotel and would stay again - very helpful staff. Sorry for long review.
Good Road Warrior Hotel
I have stayed here 4-5 times since it opened, 2 years ago. Since it was a complete renovation, everything is new. I love landing at LHR and taking the Heathrow Express to Paddington and walking upstairs to my room. Rooms are all new and clean and very nice sized for London. Beds are very comfortable. There are places to eat and drink and a Sainsbury market in Paddington Station. Drop down another floor and you are in the Tube station. Not a great neighbor hood, but catch a train downstairs and you can be in Oxford or Bath in an hour or so. Steam, the bar off the lobby is nice and rocks on the weekends. Too bad they don't have a no smoking section. Internet cafe across the street and a good gormet wine/food store down the street on the right, as you come out of the hotel.
We stayed at the Hilton Paddington on the 22nd December, 2002 and what a fabulous experience it was.We have stayed at some lovely hotels around the world but this is the best hotel by far, in the UK.We just didn't want to leave.Definately recommended.
Everything about my stay here was outstanding. The room was unbelievably nice, the staff was friendly and helpful, and breakfast was great. Not the best area around the hotel, but Paddington station is 30 seconds away.
TripAdvisor Reviews Hilton London Paddington
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