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TravelPod Member ReviewsHilton Osaka
The rooms that we were given were pretty small, but it had adequate storage for our stuff. The hotel seemed a bit dated, but it was a room that also provided free wifi and breakfast so I had nothing to complain about.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Osaka
Service is a catastrophe
We are here in Osaka for several weeks this year, all the time in the Hilton Hotel.
Rooms are nice but nothing special. Food delicius but we cannot see it anymore because the never change, there is every day the same selection.
Location is very central but in a boring neighbourhood. Osaka central train station right in front of the hotel as well as the airport bus. NO free shuttle bus to the airport provided.
What makes me thinking that we are in the wrong place is the service attitude of the staff in the executive lounge. The constantly ignore us, don't ask what we would like to drink. We have to ask them all the time to bring us drinks. This should not be the case in a five star hotel and even less in the expensive executive level rooms.
My advice: Don't stay there longer than one week. Service for long-term customers is rapidly and dramatically worsening after one week.
Mi ha deluso: siamo arrivati a mezzogiorno e mezzo ed abbiamo dovuto attendere oltre un ora la stanza. Avevo scelto questo hotel anche perchè provvisto di cassetta di sicurezza in camera (sul sito è scritto che tutte le camere sono dotate di tale servizio) mentre la mia ne era sprovvista; la connessione ad internet in stanza e' molto costosa mentre in altri hotel di pari livello (Il Granvia ad es.) è assolutamente gratuita; il lume del comodino non ha mai funzionato; la penna in camera era rotta...
We stayed for two nights at the Hilton Osaka just after arriving from London, and we found the hotel absolutely amazing. We stayed in a king executive room on the 30th floor. The view was absolutely stunning, and the room itself truly beautiful and excellent value for money. The executive club offered complimentary breakfast, which we did not have the courage to wake up for (blame the jetlag!), all day coffee, soft drinks, and biscuits, and evening cocktails and canapes which were probably the best and most original I have ever enjoyed in a hotel executive club. During the trip, we stayed in other luxury hotels, including an executive room in a Westin (much less good) and we were overwhelmed by the quality of the service and amenities at the Hilton Osaka. The whole staff and management deserve high praise for what they manage to offer customers.
Over priced but great location
We booked our rooms over the internet on the Hilton website. Size of room ok for Japanese standard, but deco and fittings look a bit old and tiresome. Not the best Hilton offers. Price a bit steep and not what I would pay for. On the up side, the location is superb and staff were both professional and helpful. All spoke great English and so was able to answer a lot of our questions.
Great Service. Excellent Location.
This is a perfect business hotel. The variety of restaurants is superb. The service is absolutely excellent. Everyone speaks good English and bends over backwards to help. The location is very good too -- right across from the JR Station, where you can catch a train to Kyoto and many local destinations.
The hotel is about 10 minute drive from Shinsai-bashi, the entertainment district of Osaka. So, if you want to be closer to the nightlife, the Hilton might not be as convenient.
Good Service and Quiet
Stayed with my daughter at the hotel and we enjoyed the hotel very much. Service was excellent - e.g. one of the desk lamps was broken and we called to get it repaired - less than a minute later someone knocked on the door and the lamped was repaired. Leaving the room the electrician excused for the error happend and wished us a further pleasant stay. Room very tidy and clean, cleaners very friendly and for the first night a courtesy bottle of water. For Japanese standards a rather big room !
Stayed at the Hilton Osaka for 4 nights over Christmas 2005. Our flight arrived at Kansai 7 am and we took the Limousine Bus to the hotel and arrived at about 9.30 am due to heavy traffic.
No rooms were available so we were told to return at 2 pm but could leave our luggage there. The Hilton Osaka is linked by an underground mall to a few subway stations and department stores (Hanshin and Daimaru being closest)
At 2 pm, we returned and were whisked up to the Executive Floor for check-in. Our bags had already been brought to our room. Lobby had lots of staff on hand to assist guests and all, with the exception of one, were very friendly and polite. English proficiency was high in general. We were given a fruit tray, which was replenished each day, and a welcome card from the General Manager.
The rooms on the Executive Level have not been refurbished recently but were spotless. As with most other Japanese hotels, there was an array of toiletries. Rooms were also big by Japanese standards.
Housekeeping staff were extremely polite greeting bowing to us in the corridors every time they saw us.
Executive Lounge staff were exceptional and helped us plan a day trip to Kyoto. The breakfast was fairly extensive with American and Japanese selections. Evening cocktails were also available and more details about this can be found in a previous review.
This hotel is in a good location right opposite the Osaka Station and with department stores nearby. Service is the strong point of this hotel but the Executive rooms could do with some refurbishment.
Excellent business hotel
The Osaka Hilton enjoys a very central location in Osaka opposite of JR Osaka Station which make it very convenient for travellers and as a starting point for sightseeing tours even to Kyoto which you can reach by train in 40 minutes.
The Osaka Hilton has been long a favorite among business travellers and myself having stayed there already a couple of times, can see why. Very service orientated, rooms of adequate size ( could be bigger, but hotel is already 15 years old), but rooms are constantly renovated, their Deluxe rooms are just wonderful, good choice of restaurants although pricey but no problem since in the area where the Hilton is located are plenty of restaurants.
Best of all is the Eexecutive lounge in the 32nd floor which offers a magnificent view, a wonderful full American breakfast included in the room rate as well as soft drinks and coffee at any time during the day and a happy hour with quite some food presentations from 5h30 PM - 8h00 PM. Oh by the way free champagne ( Moet&Chandon Brut Imperial) is flowing from 5h30 PM to 9h30 PM, just great and in the lounge there is free wireless internet also.
Overall I stayed there now 3 weeks, just a great business hotel with lots of service, basically what you would expect from a hotel in Japan. For myself one of the best Hilton Hotels worldwide.
Stayed here for four nights at the end of a tiring trip around southern Japan. Excellent service from the minute I stepped onto the premises. Stayed on the executive level as that was the most reasonable rate and couldn't have asked for more. Very easy to find hotel from Osaka station with other subway stations near or under hotel. Remember there are two main stations in Osaka. Shin-Osaka and Osaka station. This hotel is opposite Osaka station.
Easy walking distance from Osaka JR station. So easy access to Kyoto, Nara etc for sightseeing.
Adequate business centre. Buy an internet card for 800 yen for 1/2 hour or 1800 yen for 2 hours.
Food choices plentiful and plenty of restaurants nearby. Rooms good size and staff so helpful.
Only downside--breakfast didn't arrive on last morning although booked the day before for extremely early departure. But compared to rest of stay that was a minor point.
But would definately recommend and will stay there again.
Thank you to all the staff.
Great hotel, superb location
This hotel is situated in central Osaka, very near the JR Train Station, which connects to the KIX airport.
It's very easy to find even if it's your first visit to Osaka. Close by is the main post office and many shops, restaurants, etc.
We were greeted by more than 5 employees in the big lobby when arriving, they also tried .. and were able .. to talk some english, more than we heard anywhere during our trip! Service was absolutely brilliant during our stay!
The rooms we had were medium-sized with basic western luxuries, but nothing that special. Views from 20+ floors are not that good either, as there are many tall buildings very close by and you can see in to them (both ways)..
Breakfast buffet, full with western and japanese sets, was perfect to enjoy, even while the restaurant and the setting itself isn't anything to remember.
Gym and pool for 2000 yen extra, internet for 500 yen (30 minutes, lobby) extra. Reception personnel also in these spots spoke good english.
They also have a "Limousine Bus" transfer to KIX airport for approx $12. Takes 1 hr and is a normal coach. Nothing limousine / luxurious but nothing that bad either. It stops for other hotels on the way, too.
For the location, this is a good bet in the $200 range.
TripAdvisor Reviews Hilton Osaka
Travel Blogs from Osaka
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