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Historical Traveler Reviews Hilton Nottingham
Don't believe every review you read.
Just returned from a loverly weekend at this hotel.
I too was a bit wary after reading these reviews but
we were pleasantly surprised to find them without
any justification that we could see.
Each and all the staff we encountered were helpful and
obliging.The meals were perfectly fine and very good value.(I sometimes think people expect far too much for too little.)The breakfasts in particular were exceptional.
The pool facilities are really first class.
We had no problems taking advantage of our champagne
offer,once again the staff were efficient and helpful.
The parking is a similar rate to the N.C.P. car parks
opposite but the benefit of a secure, manned garage and valet parking is definately worth the cost.
Nottingham itself we found clean,friendly and a good spot for a tourist weekend.
Overall, I can only speak as I found and Nottingham and particularly the Hilton were good value and a credit to the tourist trade.
A Hilton Nightmare
I have just laughed myself silly, reading all the bad reviews, because they're all true!!! Here's a few of my own 'experiences':
Holes in the towels on two of the three occasions I've been there - the staff blamed the laundry - excuse me, just go out and buy some new ones!;
Dirty plates and cutlery discovered in the room upon one of my arrivals;
Being a diamond Honors cardholder, I expected an upgraded room - it turned out to be a third of the size of my boss's ordinary room;
Boiling hot radiators that you couldn't turn off;
Sullen, sullen staff;
The fire alarm going off at 5am - fair enough, but another guest told me that this was a regular thing!!
The only happy staff I saw there, apart from the breakfast chef, were the 'valet' parkers - presumably as they were charging £15 a night to park your car;
Bar food was ungarnished and unappealing;
Hilton coffee is always best avoided, but at Nottingham, they must add something to it, it was undrinkable;
The Business Suite turned out to be completely cluttered up with old boxes and broken chairs etc - I'd call it a junk room;
I like the swimming pool very much and the room I had on the very top floor. Why do I stay there, I hear you say? Purely for the Hilton points.
Like others, I've written complaints and never received any reply at all.
My solution? Instal new management or sell it - your other hotels are all very nice. I cannot understand why this one is so bad.
I had reservations about visiting this hotel after reading the reveiws on this site. I told the hilton about this and they were fantastic. They elayed any concerns that I had and with a smaller amount of trepidation, we went ahead with the booking.
Firstly the hilton is a 4* NOT a 2* as other reviews would suggest.
The location is perfect for those who wish to do a bit of shopping but have a relaxing stay. The leisure facilities are beautiful- fab pool (could be a bit warmer!) very clean and an all over relaxing surroundings.
The food also was lovely- particuarlly the breakfasts with a vast amount of choice to accomodate anyone (rare to see a vegetarian option on the cooked breakfast items)
We booked a double deluxe room with a HUGE bed, and yes, there is a join down the middle but how on earth else would they manouver the thing?! it certainly was not a problem and barely noticable. We should have had bathrobes in the room but there were none available so we were given a complimentary bottle of red wine which beats a bathrobe any day especially when the wine is this good! The room was lovely and clean. As another reviewer mentioned, there is building work in progress across the road. There was no work being carried out during our stay and (an educated guess) this is out of the control of the Hilton & staff anyway. Certainly no noise and did not affect our stay one iota.
The location makes it perfect for shopping (we are planning to go back nearer to Christmas for the shopping and a meal in Bar bocoa at the Hilton)
Any problems, the staff were great. I see little justification the battering this place gets on this website!
Hilton standards slipping
My wife and I took advantage of the recent Times offer of "a two night bed and breakfast stay with a complementary bottle of champagne" at the Nottingham Hilton.
We upgraded to the Double Hilton Deluxe Room, which promised "A spacious room with easy chair or sofa. Features include bathrobe and mineral water."
Dinner, which was part of the deal, turned out to be a buffet. The starters were unexciting but all right; however the mains were in a league of their own. Bearing in mind that it was just after seven in the evening, the food gave the impression of having been under the hot lamps for a lot longer than prudent. The beef stroganoff had a crunchy topping; there were pieces of fish, which bounced when dropped, and a dish of grey florets with black tips, which, the man in the chef's hat claimed was broccoli. In fact I think my querying it embarrassed him as it disappeared leaving tinned carrots as the only vegetable, unless parboiled potatoes count as a vegetable.
My subsequent upset stomach may have been psychosomatic. Even now, a week later, it turns over at the memory of that meal.
And so to bed, and what a bed. Last time I saw a bed like that it was in a skip outside our house in nineteen seventy-three. In fact it may have been the same one, it certainly made the same creaking and twanging noises.
The spacious room turned out to be only spacious enough for an ordinary chair and a desk. Space was further saved by omitting the bathrobe and mineral water. The champagne also failed to put in an appearance. This was a pity as the room was so hot we could have done with something cooling. The windows would only open a maximum of two inches, presumably to prevent guests, who'd had enough, from defenestrating themselves.
The two-inch gap was not sufficient to cool the room much, but proved more than enough to let in the noise from the concrete breaker across the road. Who would have thought that demolition men in Nottingham would be prepared to start work at seven thirty two on a Sunday morning?
Faced with the choice of a costly divorce or a shortened holiday, I chose the latter option and checked out.
I'd like to point out that the staff in the hotel were very pleasant and helpful. They are being badly let down by the building and the system and deserve better. Constantly having to apologise for shortcomings must be very demoralising.
I, on the other hand, deserve my bottle of champagne after all it was part of the deal I paid for.
I sent the above letter to Hilton hotels and in reply received an offer of a free night at the Nottingham Hilton. I'm still waiting for the champagne.
Worst hotel experience ever
Stayed 4 nights on package in August 2004. We booked an executive room with welcome package. We were given a small room without any welcome basket or extras. Ensuite had cigarette ash around the loo and someone (presumably staff?) had used it and not flushed it. We had two single beds of unequal heights pushed together to make a double. One bed had no sheet on it. When we we complained we were told it was indeed an executive room and what we ordered. Dinner was was like canteen food and served in a section for those on a package. We only ate one of our 4 prepaid meals. Other hotel deals have come with excellent meals included. Overhearing another couple complaining we complained again. A welcome basket was delivered to our room on day 3. After constant overnight noise from a generator I complained a final time and was moved to another room. This time it was the executive we ordered - twice the size of the first they tried to to pawn off on us. Staff were rude and unhelpful. Location isn't great. Will never return no matter how good the offer appears. Swimming pool/leisure facilities are it's only saving grace.
Stayed at this hotel on 22nd jan for the one night, normally use the Royal Moat House but decided on a change. Overall I was satisfied with the hotel, the staff at reception were very helpful. Breakfast was good, not amazing however nothing to complain about. The Living Well centre down stairs was very clean and was a good cure for the night b4. The rooms could do with a spruce up, and the windows defo need slight attention! I would stay here again, I guess sometimes with the name Hilton you kind of expect the best of everything!
OK but not great
I stayed here on business in 2003 and found checking-in efficient and staff helpful and friendly. Room was good and just at the right temperature. Service in the restuarant was appalling however. It took 20 minutes for our drinks to be delivered and when they were the order was wrong. It took a further 40 minutes before we got our first course. The whole meal took over 2 and a half hours due to the slowless of the staff, and there was only one other couple being served!
I'd say this is a good hotel to stay in but if you are particularly hungry you may want to eat elsewhere.
A week-end break
I stayed at the Hilton in July 2004 for a couple of nights and found it OK overall.The room was large and nicely furnished but the beds were not very comfortable.We had to ask for a change of bed linen and towels after we checked in because they were dirty.I believe this was due to a slovenly cleaner who just couldn't be bothered to do the job properly and was a one off occurrence.The management were apologetic and we were amply compensated.There is no car parking at the hotel but there is a multi story carpark across the road which costs £13 per night. The food in the restaurant was very nice but expensive and the buffet style breakfast was great,lots of everything.It would appear to be a very popular hotel with stag and hen parties and so is very noisy in the bar area,something to bear in mind if visiting at the week-end.It is centrally located and within easy walking distance of the town centre,castle etc.
This hotel is ok. The rooms can be a little on the small side and not luxury. They are cosy, comfortable and clean. The leisure facilities are good. However, the Hilton does charge more than it is worth. A Travel Inn or similar would be just as good.
This is a nice older hotel which has been stupendously remodeled. The floors still creak, which is kind of neat. It is fairly centrally located about a 15 minute walk to the castle & Robin Hood stuff. Bathrooms are particularly nice. It has no A/C, so it was a bit warm in the middle of summer.
TripAdvisor Reviews Hilton Nottingham
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