Hilton Niagara Falls

We stayed Easter weekend 2003 in a 2 bedroom family suite on the two night package. The suite was beautiful and very clean, 18th floor tiny view of American falls out a narrow window. The new Casino complex is under construction across the street. Customer service in all areas was great at the hotel. Breakfast buffet was terrible, use the vouchers at Denny's next door. Dinner was very good food and service, but expensive. Book a booth for more privacy, as window seats for 2 are crammed together. Weekends, the hotel is full of screaming kids, so it not a romantic spot for couples. Not enough elevators means sometimes a wait. Use valet parking as others have suggested. Pool great, but not deep.

If I didn't have a reservation for a "fallsview" room, I would have been very impressed with the hotel. However, the new casino across the street blocks the view all but the american falls, which are quite far in the distance. I feel that marketing these rooms as having great views is false advertising. If I had known that the view would be this poor I most likely would have opted for a standard room in the north tower. My friend had one of these standard rooms, and didn't have any problems except for the cranes across the street waking him up at 4 am. If you want breakfast with a view, go somewhere other than their restaurant. For one thing, the restaurant faces west so it is VERY bright. Nothing like dining with sun in your eyes (with no way around it). The service was very poor, and the food was totally overpriced for what you get. On the other hand, the guest services and housekeeping staff were excellent. The room was very clean. The pool was great. Be sure to go under the waterfall. There are some hot lifeguards too! ;-)

We went for valentines weekend Feb/02. We found the staff not helpful, the conceierge was always busy. The room we booked was a family suite. Very nice to have when you have older children. they have their own tv and queen beds to sleep in.Mom and Dad are completely separated. The rooms were nice, although some stains were found on the chairs. The jacuzzi tub ran brown rusty water when turned on at first. I did not expect this for what we paid. The restaurant was very expensive for breakfast. Overall, will probably not return to this hotel

What a beautiful hotel. We stay here at least 2 times a year. Everyone is so helpful and polite. The rooms are very clean, the jacuzzi is great. Parking is expensive though.

The kids loved the pool and the water slide. That is the main reason to stay here. We paid extra for a view of the falls. That was a joke. We had one small side window to see the American Falls. I actually called and complained that I couldn't see the falls when we first checked in, that's how obscure it was. Parking was expensive. Skip the valet service, the lot is right behind the hotel. And the only way to make staying here reasonably priced is to go in the dead of winter (like February 2003) and don't stay over Saturday night. All in all, it was a good 3 days. Just the view was disappointing.

A total disaster from beginning to end. Would have been better off staying at the Days Inn, and probably would have been treated 10 times better! A very big dissapointment, Will never do it again...

We stayed at the Hilton for 4 nights beginning June 5, 2002. The hotel was great. The pool is the best we've ever swam in.

The restaurnt was fabulous, with views of the Falls lit at night.

The rooms are nice but don't bother to get a "fallsview" room - the new casino and hotel is being built directly in front of the hotel and the "premium fallsview" is that of a construction site with huge cranes blocking your view of the falls! Most disappointing!!! The jacuzzi in our suite was just a glorified bathtub with air jets! Parking was a joke! You pay $12.00 per day for valet(your car is parked about 4 blocks away, so you must wait to get it back) or the priveledge of using the crappy little lot a block away uphill! The only real good point about the hotel is that it is only about a ten minute walk to the falls. The free casino shuttle that is available only runs until 11:00pm, so if your're a night owl, you'll have to to find another means of getting back to the hotel!

This is one great hotel, I agree with the other review. It is close enough to walk to the falls and to attractions. Very nice. Parking price is steep, though, so figure that into your price.

This is a great hotel! We first stayed September 2001 and just returned from an April 2002 trip. The hotel is lovely - a beautiful indoor pool, great rooms w/large jacuzzis (big enough for two) and really nice appointments. I highly recommend this hotel - it is especially a nice place for honeymooners or couples. We are a twentysomething couple and found the hotel quite romantic.