Hilton New Orleans Riverside
How has this hotel rated in the past?
- Room service
- Swimming pool
- Business Services
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TravelPod Member ReviewsHilton New Orleans Riverside
Was here for a conference. Great location, nice rooms, friendly staff. Absolutely terrible Internet service. Even after they changed my room because I had been given one where, as they were apparently already aware, I was too far from the signal. They allowed only the presenters access in the conference center (where the Internet service was somewhat less inclined to drop the signal every few minutes). This seems ridiculous to me. Service went down completely for several hours twice in three days. Can't recommend it in the 21st century where connectivity is a high priority.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton New Orleans Riverside
Talk about BAD Service...
I recently stayed at the Riverside Hilton in NewOrleans and it was BY FAR the worst experience I've had. Rude service staff, inconsistancy and a sub standard accounting office. During my stay June 30-July 6, 2003 I had to ask three times for my linens to be changed and fresh towels to be provided. Misinformation was provided during check in regardingrack rates and three days AFTER check out I received an "accidental" billing that took eight phone calls to clear up. Moreover, no incentives were offered to lessen the blow I received. Toss me a coupon, offer me a free night stay, complimentary room service. These are the SMALL things that can sometimes ease the sting of all around BAD service. Instead, I received a combative service representative for Hilton Hotels who told me, "you're wrong" four times before realizing the error on the part of Hilton accounting. I sincerely hope that you'll take a moment to check into other available hotels in that area.
Great place for our first visit to New Orleans
This was a great place to stay on our first visit to NOLA. We were close enough to the Quarter, yet away from the seediness in the evening. This hotel is right on a street car line that goes along the river and has stopping points convenient to all areas in the Quarter. A fast walk to the St Charles street car for visiting the Garden District. The hotel is very nice, but impersonal. No complaints about the cleanliness and upkeep of the rooms; but they were unremarkable for the price we paid and had little local character. We could have been in any major hotel in the US. This summer we will stay at a smaller hotel that hopefully will have a more local flavor.
The hotel is HUGE but once you learn your way around, pretty easy to navigate. They do have two pools located at different ends so you don't have to walk forever to one. The rooms were pretty clean but showed signs of age. The tv was extremely small for a Hilton hotel. Service was pretty hit or miss but for this large of a hotel, that is to be expected. We didn't pay full price and I think I would have been disapointed if we had. The hotel is just okay although when you walk in, you are expecting the rooms to be as nice as the lobby and they are not. The food was okay but much better food can be eaten in the french quarter. The walk to the french quarter is not bad and Harrah's and the Aquarium are literally right next door. It was nice to have the mall enclosed in the hotel so our teenagers would be safe on their own. Cost for self-parking is ridiculous...$20 a day and you have to walk a million miles to your room!
Good location, but....
We stayed here in March of 2003. On the positive side, the hotel is in a great location and connected to the Riverwalk shopping mall w/lots of shops and places to grab a bite to eat. You can easily walk to the museum district and Bourbon Street. The common areas and outside of the hotel are very nice but our room was downright filthy. We found stray hairs around the bathroom and in the tub when we checked in, and the faucet in BOTH sinks broke during our stay as did the toilet. There was mold and dirty grout in the majority of the tiles of the bathroom. In the main room, the carpet was stained and the ac was extremely loud. As one other poster said the walls were VERY thin, even with earplugs in I would hear the hallway noise. The furniture in the rooms was nice though. I think they just need to improve the housekeeping and overhaul the bathrooms. I was very surprised this was a Hilton and I wouldn't stay there again - too gross!
Stayed Here Several Times...Love it!
Some people just can't be pleased! We've stayed at this hotel on numerous occasions for various events and have always been well pleased. We especially LOVE the corner rooms overlooking the river or casino (both beautiful during the day and, especially, at night). Yes, sometimes the front desk personnel can be a little distracted but hey, it's a convention hotel (LARGE). If you're lloking for a small, historic inn, stay in the quarter. I like this hotel!!
Third time to New Orleans second time at the Hilton so far twice a wonderful experience. Non- smoking rooms beautiful appointed, nice colors ,plenty amenities, soaps , coffee etc. We were located both times on the 16th floor this time a wonderful view of the Riverwalk Mall and Harrahs Casino illuminating at night. Riverwalk trolley at door step for easy acess to French Quarters. As a Hilton Honors member (no cost to be one) prices are very favorable on non event days . $100.00 a night great! Bellman , Concierge always readily available , with pamphlets for every thing at the front desk. Tours, restaurants, childrens activities in easy to read brochures. Enjoy your stay at The Hilton Riverside!!!
Wonderful! We loved it!
This was a very nice hotel, with excellent customer service. The room was spacious and beautiful, the mattress was soft and supportive, and the pillows were feather. The hotel itself was quiet and very nice. We did not want to leave!Something to note, is that parking is $20 a day, and after awhile the walk back and forth to the French Quarter feel very long. It is a great spot for the Riverwalk Mall, and the Casino. Oh, and don't go to Mother's down the street, it is overpriced and the food is really bland. Don't listen to the tourist books!
Way over Priced
The Hilton is over priced and we as locals will go other places as they are ripping people off for Mardi Gras week. Used to spend 4 nites here ,but am going to go to other places because of price.
A mediocre Hilton
Pro: Convenient location to convention center (walking distance). Taxi readily available. Mall right by hotel good for tourists. Short walk away from French Quarters. Hotel has 3 restaurants, ranging from mediocre cafe to nice upscale dining. Would recommend if you're the type who only need a place to sleep and does not rely on a hotel for your dining/entertainment needs (ie: traveling for business). Cons: Room layout was awkward (maybe just corner rooms? my bathroom door blocked my room door when opened). Rooms have thin walls; good luck sleeping if you're on a noisy floor--I could hear my neighbor snoring. Very noisy when steamboats passing by on the river blast their horn (even at night). Room service food selection was disappointing--mostly diner food and no salads available after 5pm. Staff's attitude was inconsistent, ranging from polite and helpful (concierge) to those who are simply poorly trained or not appropriate for this type of hotel(restaurant hosts who don't make eye contact or roll their eyes at you, staff who knock even though the "do not disturb" sign is out, errors in billing, obvious miscommunication among staff with regard to customer's requests and even customer's check out date). Overall: For a Hilton, surprisingly unimpressive service, ok if you aren't picky and just want a clean room close to the French Quarters, try to get a room away from the river that's not in the corner. Given the small (but numerous) inconveniences I encountered during a 5 night stay, I would recommend only if you need to be in this area for business and your company is paying!
Very large property, right across the street from Harrahs casino. About a 10 minute walk to Bourbon Street. Convenient to most everything on Canal St and the French Quarter. Towers level was not available while I was there in December, so I stayed in one of the riverfront rooms. Typical Hilton.
TripAdvisor Reviews Hilton New Orleans Riverside
Travel Blogs from New Orleans
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