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How has this hotel rated in the past?
- Shuttle bus service
- Drycleaning onsite
- Meeting rooms/conference facilities
- Free High-Speed Internet
- Concierge desk
Historical Traveler Reviews Hilton Mystic
A good Priceline deal, don't pay the rack rate!
Priceline accepted a $53 bid for the night of 7/25/04. The ceiling was water stained and the carpet was soiled in spots. The property is definitely showing its age. Front desk staff weren't very hospitable.
The location of the hotel is convenient to the interstate highway. The Orbitz price on this room was $169 --- yikes!
Just came back from a quick get away with my two children ages 9,and 5 and found the Hiton to be a great hotel for families. Upon arrival my kids were given backpacks with very imformative info about the Mystic area. The rooms were very clean and comfortable and the pool area great.The staff was very helpful and cheery. I would stay there again in a minute.It is a hotel within walking distance of the major attractions Mystic has to offer.
I'd try another hotel next time.
We were very disappointed to find that the pool was closed for a 24 hr. period for mainenance. It was supposed to open the next morning at 6 AM and it didn't. I understand these things happen, and sometimes they have to close the pool but had I known it was going to be closed for our entire stay I would have stayed elsewhere. The lobby and the rooms at the hotel were nice. The staff wasn't particularly helpful or friendly. The location is O.K. but if I were returning to Mystic I'd find something in easy walking distance of downtown--and this isn't.
Front desk never smile and not flexible ...
This hotel is located at x90 of I-90 and across street of Mystic Aquarium, so location wise it is great, but maybe because they are busy, the front desk people are not friendly at all. The attitude is like "we never have problem to have customers, so you got what you were given, not happy?! we have long line waiting for your spot ..."
Their excuse of not able to provide service seems to be "We are sold out tongiht!" So, "sorry, we can not give you a non smoking room", "sorry, we can not give you a two double bed room" ... "sorry, but we are sold out tonight!!!"
The check out time is 11am, rather than standard 12pm check out time, and when you call the front desk, they would rush you out, and can extend you only 10 minutes. They sound very rude at front desk, no matter who you talk to; it seems it is a strict policy. They would just tell you they have been sold out again and again and their customers are going to check in soon ... etc. My wife and my kids finished breakfast a bid later, and they rush her out ... They don't seem to care whether you have breakfast there; you just have to be out of your room on time.
For $169 a night, you don't get what you deserve and the kind of respect, and you felt upset, and that mood screw you up on your holiday at mystic. I guess that's why Hilton Mystic has been rank #8 of 23 hotels at Mystic.
Facility wise it is much older than when I stayed years ago, they may need a major renovation sometime in the future ... In fact, the door man told me that they had a plan to do that with expansion of another 40 rooms, in addition to current 183 rooms.
For comparison, I went check out Residence Inn by Marriott, the mystic hotel rank #1 by tripadvisor, which is also close to many attractions but at Rt 27, north to I-90 x90, I have to say tripadvisor's ranking is very accurate. I was treated so polite and showed around the mansion that other tripadvisor authos of reviews talked about in their review and 2br suites that others like a lot, while my kids were playing basketball at their court with other hotel guest.
I will skip this Hilton Mystic next time I visit the area, and will book this Residence Inn by Marriott. I should have done that this time, but years ago I stayed at Hilton Mystic, it looked shine, and the front desk was nice when I did not have reservation at midnight; I was still given a nice double room. I could not believe it was ranked #8 until I visited again ...
I would not recommend anyone stay at this hotel unless you are very flexible, and check out by 11am while waiting in line to check out, even if you arrived late, and you take what you were given and not complain, after all it is just one short night stay. Btw, there is no in room high speed internet either.
If you still have to stay at this hotel, eat breakfast at nearby restaurants. McDonald is next block, and there are many other fast food and luxurous restaurants around too...
Or even better that if you check out by 11am and go to visit the wonderful museum Puquot Museum 10 minutes away --------------------------------------- their cafeteria would light you up for the rest of your trip; this is one of the best places in the area to visit...
Good location, needs a renovation
A few days before our departure, I managed to get a rate of 125 per night instead of 249 per night on Hilton's website. If I had paid 249 per night for this hotel, I would have been very disappointed. Our room was similar to an old Holiday Inn, noisy A/C, paint peeling in shower, carpet needed cleaning. Staff was very friendly. Managed to save 4 dollars per ticket at the front desk for Mystic Aquarium located across the street. Enjoyed Old Mystic very much. Might have tried the Amerisuites right next door next time.
A Hefty Price Increase on the Room Rates!
My family stayed here at the end of July 2003. The hotel was satifactory. We stayed in a room that was wheelchair accessible on the first floor. The price was reasonable last year (~$150) However, I'm looking at this summer's asking price and I was shocked at how much they are asking for the same type of room ($250-300). What has happened? Did they renovate the place? It seems like a hefty price increase! Unfortunately, I don't think the rooms are worth that much money. The room was an average size and not very large. At the price they are asking for this summer, you would think it's a suite. Very disappointing.
I'll never go back!
We were looking forward to staying at The Hilton for a fun-filled girl's weekend away but were very disappointed. The woman at the front desk was extremely rude!!!! When we asked her a question about the shuttle service to Foxwoods she did not even acknowledge us. We stood there for 10 minutes until she finally gave us the time of day. Once she did acknowledge us she was abrupt and very unpleasant. Another problem was the shuttle service to Foxwoods. Don't rely on it!! We went out of our way to be at the shuttle stop on time and the shuttle already left! Ten minutes before it was suppose to. We called The Hilton with our concern and they did send someone out to get us (she was very nice!!). But we still had to wait 1 1/2 hours. The room was okay, clean but that's about it! No view, No frills, that's for sure!!!! For $300.00 a night we certainly expected much more! At least cordial service!!! We will never return and in the future I think that I'll stick with the Marriott or The Sheraton!!!
Mystic Hilton great location for families
The Hilton is in a great location, across the street from the Aquarium, across the street from Starbucks, and walking distance to Old Mistick village, which has some decent restaurants. (We like to eat at Go Fish). The service is a little inconsistent (e.g., the free valet parking lacked a valet when we arrived and he didn't show up for some time after we checked in, we were initially assigned to a room that was occupied, etc.). On the plus side, the staff is very friendly, the rooms are reasonable, the rates are typically low if you book same day or a day or two in advance (watch out, though, because they do sell out in advance sometimes--especially on summer weekends), room service isn't bad, and you simply cannot beat the location. We stay here to spend part of our time at Misquamicut beach (about 20 minutes away in Rhode Island) and part of our time at Mystic Aquarium. The kids (ages 2 and 7) and adults love it. The hotel is also close to Bluff Point in Groton (a beautiful state park with biking/hiking trails through the woods and along ocean beach, tidal pools at low tide, etc.). Other good locations are the Mystic Residence Inn (Marriott), which has suites and is a short drive down the road, and the Mariott Hotel and Spa in Groton (gorgeous, but I've noticed some insufficient sound-proofing in their rooms--if you are sensitive to sound, this might not be the best choice). Have fun!
Hilton Mystic: Disappointed
Given my phone conversations with the members of the Reservation Department, I was looking forward to a pleasant stay at this Hilton, conveniently located right off of I-95 in Old Mystic, CT. Unfortunately, the Front Desk is staffed with those less professonal and inexperienced in providing good service.
I don't know where to start! The location was incredible - within walking distance to Mystic Village and the Aquarium. The ocean beachs were no more than 10 miles away. The hotel offers bike rentals - adults, baby seats, children - nice, new bikes. The check-in was helpful and pleasant. They offer a fridge in your room for an additional $5/day - great help with kids. The room service was incredible - had Mystic's version of a cheese steak sandwhich - a "Mystical Charlie" with sirloin and giant pieces of lobster busting out covered with cheese on a garlic roll. Kid's menu was great - including steamed hot dogs - no brown spots on them that the kids won't eat. Breakfast in the hotel dining room was pleasant and tasty. They offer a full table service menu as well as a bountiful buffet with fruit and omelettes - we had both and both were delish! The pool was clean and well stocked with towels. Our room was extremely clean and seemed newly remodeled or atleast well maintained. Even the showers were spotless. There is a playground out behind the hotel - not a fancy one but fine if your kids want to get out some energy. They offered Disney movies and popcorn in the conference room each night at 7:30 and 9pm. There was a great chalkboard table and chairs in the lobby to entertain kids while you wait for your valet or hubby goes to get the car. Parking was easy and close - hotel has it's own lot all around premise. Hotel manager gave us great advice as to where to beach (local Watch Hill instead of Misquamicut Beach - much nicer area) We were there 3 days and I could have stayed a month! We travel about once a month to mostly Hilton properties and this one was the best of all!
TripAdvisor Reviews Hilton Mystic
Travel Blogs from Mystic
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