Hilton Manchester Deansgate
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Historical Traveler Reviews Hilton Manchester Deansgate
Top Hotel for views of the city.. but the staff and everything else was not great, thought the staff were rude, and didnt really have a clue of how to do their job.. ok so we can understand many teething problems when just opened to the public, but you should not let guests stay whilst you have faulty fire alarms going off all the time.
We are oaps, and we had to walk down 19 flights of stairs twice on the two nights we stopped there... at 2.25am and 4.15am. Due to drinkers in the cloud bar smoking. We complained next day and the rude manager just said nothing just a blank expression on her face, nobody even said sorry. i was seething at this point, never again would i stay at an Hilton Hotel.
I also have to tell you that my air con and T.V did not work. The food in the podium was not great either, food was not even warm and very tasteless.
Good hotel - poor management response
Stayed at Hilton Deansgate for 2 nights from October 25th. As a Gold VIP member I expected (in line with other Hiltons I have stayed in) an upgrade to executive floor. This did not happen (hotel policy) - the check in employee advised me to complain via the hotel's comment card. The comment card invited me to make comments and stated that the manager liked to have direct contact with guests in responding to comments. Despite leaving my mobile number - no response was received. On my return home I emailed the manager (via email address on hotel website) - again no response.
Despite this rather slack attitude from management - the hotel would be my first choice of hotels in Manchester based on location and design. The accommodation is well designed and comfortable with excellent views over Manchester. Dinner and breakfast was of very good quality and offered very good value for money based on their UK LATEST OFFER pricing policy. Service in Cloud 23 rather mixed - had to get out of seat and ask for service - when drinks arrived the waiter accidentally knocked the drinks over - though replacement drinks arrived quickly and were offered with no charge.
A few glitches - the fire alarm going off at 11.30 pm. No explanation offered - maybe again a management problem. No newspaper delivery on second morning or replenishment of mineral water. Bill problems on checkout but overcharge dealt with efficiently and without quibble by Asia.
Overall - good experience but management need to iron out glitches and improve their communication.
Fire Alarm Wake Up Call
Far too many teething problems..... The hotel was very grand and great views, it was just the staff, they didn't seem to have a clue! We spoke to many staff regarding our problems... and their response was terrible!
We had many problems from tv not working, sink blocked, air con faulty, ordered breakfast to our room and never arrived.etc etc, etc, etc.
Though i can understand these types of problems as the hotel had just opened, and staff need to find their feet etc... but the fire alarm was hell.............
I asked a member of staff about this problem and she replied "that the fire alarm goes off at least every other day" i found this shocking to hear... very shocking. We were woken to the fire alarm at 1.45am...then the next day at 12.35am... so my advice to readers is to AVOID this hotel.
Another member of staff said the next day that it goes off because in the earlier hours of the morning a non resident in the
cloud bar would light a cigarette, which is crazy to say the least.
I have read the other reviews regarding this hotel, and they mostly mentioned the fire alarm.... So HILTON IN DEANSGATE.. SORT IT OUT!
Wow - Best UK Service
Hilton Manchester Deansgate more than lived upto its "Iconic" name. I stayed there with 2 friends on the night of the 28th October, I believe the hotel to be at full capasity that night and the atmosphere in the hotel was superb. The service we received from staff, especially on the front desk and guest relations was second to none. I never thought I would find a hotel with the same standards I am used to receiving in Thailand and Malaisia in the UK, but I have!
This hotel deserves a medal, its amazing. I only encountered on minor problem and that is the fact that they do not give thier diamond and gold hilton hhonors members access to the executive lounge, this is at a £40 supplement for everyone. I did however receive a complimentary breakfast and wine/chocolates in my room instead! Great!
Thank you Hilton, I will be returining in the very near future.
Well what a hotel, beautiful and the views are amazing. We stayed in an executive plus room on the 16th floor there was a plasma tv over the bath! and one in the main bedroom, the views from laying on the bed were fab. The bed was huge and the room lovely.
Dressing gowns and slippers were in the room with tea and coffe supplies.
Safe also in the room free of charge.
If y ou have an executive room then you have access to the executive longe on the 23rd floor where afternoon tea and cakes are served and then alcohol drinks from 5pm until 8pm all free of charge!!! The prices in the bar cloud 23 are very expensive!!!
You also have breakfast in the exective lounge which is super!! Fresh orange smoked salmon, eggs, bacon anything really.
There is a small swimming pool but really very small.
There are teething problems but well worth a visit. I stayed the night of Kirsty ball and there were famous people everywhere, but this made the hotel very busy, would not have choosen this night if I had known.
Well I want to repeat the experience soon.
So go on and book it.
The service must improve before we return
We stayed at the Hilton for one night on October 27th. The hotel is decorated to a nice modern standard. The views over Manchester are excellent.
Unfortunately the service is poor, we stayed in an exectutive room, and expected complimentary chocolates and a newspaper. Neither were received despite raising this with housekeeping.
The restaurant provided poor and slow service. We ate late and wanted to be seated directly in the restaurant, but were told we must wait in the bar area until a table is ready. There were lots of tables already prepared.
After some time we had to catch the attention of a staff member and requested to be seated at a table.
The food was well presented but unfortunately bland, and disappointing after such a long wait. The waitress arrived with our meals and struggled to hold the large tray whilst serving them, she was looking for a second person to assist her but this person did not arrive. Concerned she was going to drop them we picked the plates of the tray ourselves.
We retired to our room, and were in bed when the fire alarm sounded at 12.15. We had to dress and walk down 19 flights of stairs. When we arrived outside no explanation was given, but staff were supplied with foil blankets to keep them warm. Some poor hotel guests were in their dressing gowns.
Due to the cold weather we walked to a local bar and sat there until we could return to our room. On our return we enquired at reception about the cause of the fire alarm. A smiling man told us someone had a cigarrette in the Sky bar. No apology was offered.
From the other reviews on this site, It seems that the fire alarms are regularly going off, and this is certainly enough reason not to return. The least i expect from a hotel is a night of uninterupted sleep.
I appreciate false alarms do occur but surely not so frequently.
Our room became hot over night, and the air con did not work.
The following morning our sink broke and would not empty. We informed reception but we decided to check out before they came to fix it.
The breakfast selection was good, although the first cup i picked up was dirty.
Overall it is a great looking hotel but there are too many flaws with service at this time. Maybe with more training it will improve over time.
My wife and I have just stayed at this hotel for 2 nights and will certainly return. The hotel room was excellent as was the location. The views from our room on the twelth floor across Manchester were superb. The hotel itself has 23 floors, the 23rd housing a cocktail bar with spectactular views.
Parking was right next to the hotel in an NCP carpark (£15 for 24 hours).
We booked a special deal which entitled us to an evening meal on the first night and breakfast each morning. The standard of the food was superb, but should you wish to eat elsewhere, then there are several very good restaurants within easy walking distance - we went to Dimitri's Tapas Bar across the road.
The staff were very helpful and friendly. Our only complaint was that the fire alarm went off at 10.30pm; there have been a few similar incidents in the previous days. Hopefully this problem will be resolved soon.
At the rear of the hotel is the GMex tram stop which we used to get to Salford Quays where we visited The Lowry and The Imperial War Museum. It only cost £1.90 return and took 10 minutes.
Compares well with the other major central Manchester hotels
We stayed at the Deansgate Hilton on a Friday after it had been open a couple of weeks. Arriving in the afternoon, initial views of the ground floor lounge and the clinical reception area left you marginally disappointed. The check in staff were very friendly and efficient. Good start. We had a standard room (exactly the same size as an executive one) and paid £127 including breakfast - but there are deals available for about £180 for two nights if you are here for the weekend. The room is spacious enough (much bigger than the nearby Radisson) with a window that more or less took up one wall : nice if you wanted to gloat down at the rush-hour commuters. Decor is very modern, with interesting lighting (generally a feature of the hotel) good storage space if you need it, internet access/ safe / tea & coffee / ironing board / minbar (ouch!) and beds that are comfortable enough. The bathroom is small, but really well finished with typically trendy fittings and a power shower. We ate in the Podium restaurant on the ground floor, which has a bar at the front full, it seems, of chrome finished garden furniture, apart from a few modern sofas. Slightly strange. The restaurant itself is cavernous, but is cleverly lit and partitioned with low-level sections that still manage to give a feeling of intimacy. A good room. (with normal chairs !) Menu is well balanced & interesting, with a number of local options available: (sausage & mash, black pudding, local cheeses) along with a good variety of more esoteric options. We spent about £100 for an aperitif, three courses each and a decent bottle of wine (£32) about par for a good city centre hotel. The food was generally well above average (one slightly disappointing starter) and the service was very good especially for a new place. Visited the Cloud 23 bar after dinner, and was surprised to see a queue outside, waiting to join the queue inside the foyer, waiting to go up to the bar on the 23rd floor! Residents get to jump this queue to a large extent, but even so, they don't allow a party up to the bar unless there is a table/seat available for the whole group. I guess this maintains the atmosphere of the bar by preventing overcrowding. The bar itself is angular, with a mixture of island tables and bar stools, and more fancy garden furniture. Decent place for people spotting, with the odd minor celeb visible. Expensive enough, with a half-decent bottle of champagne £50, and a bottle of beer £4. Cocktails may be the best value at about £7.50. Speed of service is average, even if pleasant enough. Still, keeps the cost down a bit. Noticed that there was plenty of space in the bar by about midnight, even though it is open until after 2.00 a.m. I guess it's used more as a meeting place before going on to a club. Buffet breakfast was served until 11.00, and the choice was perfectly acceptable, the fresh fruit excellent. All in all the experience compares well with any of the other major city centre hotels, which is a compliment after being open only a few days. We'd stay here again.
Heading for the top of the class
The day I retired my wife and I decided to treat ourselves so we booked an Executive Plus room in the brand new Deansgate Hilton. Booking direct was friendly and efficient, pricing seems on line with other Hilton 5* - we paid around £160 ish, I believe for room and breakfast. We were particularly keen to see how a brand new hotel operated - and we expected glitches.Our arrival was problematic and no fault at all of the hotel - roadwaorks had closed the adjacent side street separating the hotel and the NCP multi storey car park. In rush hour traffic we ended up parked next to the Metro line behind GMEX, but that said, the car was fine - sorry I doubted you Manchester ! The hotel itself is spectacular - only the first twenty odd floors belong to Hilton, the remainder are private apartments with a penthouse flat above level 40 that is aparrently sometimes cloud-bound. An open and airy atrium with spacious reception desks was staffed by efficient and very friendly young ladies who directed us to Executive Reception on Floor 23. Here Elaine was very welcoming, offering us drinks and canapes whilst she completed registration. Elaine also let us wander around the next door Bar ( Cloud 23 which has floor to ceiling glass walls and a view in every direction over the city). On speaking to her it was clear that she and all her colleagues were really proud of the hotel and genuinely keen to make it welcoming for guests - this was a theme we would find with all staff and it added to our pleasure to find everyone so genuine and enthusiastic. The Cloud 23 Bar views were only capped by a those through a glass panel in the Executive Lounge floor allowing guests to look right down to the swimming pool , through its glass floor to glimpse the street below. Spectacular was becoming an over used word as we took in the spacious layout of the lounge, which was sensible partitioned to make some seating areas a little more intimate. A plasma TV and complementary internet finished off a very well thought out and very comfortable lounge. Our Exec + room was on the sixteenth floor ( the whole hotel is non-smoking) with again a spectacular view towards the city edges. Warm browns and light wood made the general feel modern yet not too clinical. Again a plasma screen TV in the bedroom and one set into the bathroom wall. The bath itself was one of the six-jetted spa types and was really relaxing. It is complemented by a power shower with one overhead spray with four really powerful (but variable) side shower heads. Both the bath and the shower were really good fun, and very relaxing. As requested, we were met by a bottle of champagne, which we could enjoy whilst weighing up the full suite of extras one expects from Hilton. As we thought, everything was sparkling brand new and there was little really to criticise. Our one problem was the aircon playing up. With the room being quite compact, with the desk lights and TV etc all running, it soon warmed up, and up. Unfortunately it got too hot for comfort, despite very prompt best efforts by the management. Manager Nick was first class in his efforts on our behalf but despite calling out the installation engineer, the problem remained and he undertook to move our rooms to a higher floor where cooler air was assured.
Pre dinner complementary drinks in the Executive Lounge were most welcome - as usual, a very wide choice, promptly and generously served by Elaine. Dinner in the ground floor Podium restaurant was an absolute treat - once again all members of staff were delightful - Pete in the Podium Bar and Simon in the restaurant couldn't wait to be of service and again spoke enthusiastically about their new jobs. Dinner was wonderful - top quality ingredients, perfectly cooked and stylishly served by Simon, who when asked, was more than happy to explain dishes and even make suggestions, based on our tastes. Highlights for us were a cornish crab and crayfish tail starter, followed by simple pan fried pork medallions with my wife having the most delicious portion of grilled halibut followed by an amazing pudding of mango, pomegranate and coconut ice cream with just a sprinkling of finely chopped sweet basil and mint leaves - even I enjoyed it.Prices were on a par with anywhere for good dining - starters between £5-9 (£9.50 for my crab) and main courses between £12 and just under £20. It was nice to see simple things like sausage and mash and a very skilful use of local ingredients wherever possible - I was quite taken by the in-room menu too. Nick kindly updated us during the meal and efficiently arranged our move to the nineteenth floor. A larger room without spa bath (Exec only here) but more spacious and again with spectacular views.As with all Hiltons, the bed was top quality and we slept very soundly. Buffet breakfast was served in the Podium restaurant and the usual extensive Hilton choice was supported by do it yourself juice machine with a large selection of prepared fruits and alfalfa grass. This fascinated me but as we were going shopping I didnt want to tempt fate with any gastric rebellion, so it was a large cooked platter for me and a generous ham, mushroom and cheese omelette, cooked fresh, for my wife. Fortunately our breakfast was early because around half past eight, as we went back into our room, the fire alarm sounded. Emergency stairs were nearby and easily acessed, but setting off from floor nineteen, we couldn't avoid mentioning to each other the news item from the night before with the New York plane tragedy. Still, a clear trot down all nineteen floors, the stairs were deliberately bare but brightly lit and the PA announcements kept us informed that this was not a drill. On arrival we were met by staff at the foot of the stairwell and directed to the hotel front. Others guests and staff were standing there in well marshalled groups and the fire warden staff all wore tabards, used loud hairlers, had guest and staff lists and were under the control of a senior warden who stood beneath a controlller sign. Whilst it was a bit chilly, I was fascinated to see how professional and organised were the staff, for such a new hotel. The Fire Service quickly arrived and diagnosed a fault caused by the Aircon. Ah well. The alarm could have been a serious inconvenience at best, at worst terrifying, but it gave us both great reassurance. This hotel has its act together in an area we often take for granted or never think about. The management were not afraid to evacuate when the alarm went off. They were also able to hit the ground running and manage the whole operation admirably. I will feel safe coming back here and if this is representative of Hilton Hotels, then they will have my custom again.
Check out, after this excitement, was speedy and efficient, with Asia doing a good job with my awkward Honours queries.
In all this short visit more than lived up to some high expectations. Glitches yes, but we knew there would be - the way they were handled showed excellent staff at the top of their game. Everyone we met was brilliant and did their company great credit in their friendliness and enthusiasm to make the new hotel one of the best. We had a wonderful time. We will go back and have no hesitation at all in giving Hilton Deansgate our highest recommendations.
I stayed here during the first week so as you can expect there were some teething problems ie the tvs were not working for a few hours. But overall this hotel is great
I stayed in a standard room which had a quite large flatscreen tv which was even HD ready. Had all the basics also a mini bar, toiletries everything you expect from a hilton. Supposed to have wireless broadband but had to do with wired which was quite expensive at £15 stayed at the hotel rossetti the previous nite and it was only £5 there. Nice comfortable beds as well as 24 hour room service which was too badly priced and a gud selection of movies even though they were not very recent.
The rest of the hotel was very nice. Had a nice greeting at check in and everything went smoothly. There is a resturant and bar there which looked very good however did not eat there my self. There is a living well which has a swimming pool and sauna etc.
Its in good location in the nicer part of manchester 3 tram stops from picadilly could get a taxi which i imagine would be cheap I think its about £15 pounds from the airport. It is easily walkable into the main shopping area and you can just hop on a tram 2 stops nearby and go to the trafford centre. As its located in Deansgate its definately a really good night out. Loved the bars at the locks.
Have stayed at many hiltons all over the world although this wasnt the best it was by far means not the worst and there was nothing I could fault about it. It was a very pleasant stay. I would definately stay here again and is on par with other 4/5 star hotels in manchester such as the radisson.
TripAdvisor Reviews Hilton Manchester Deansgate
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