London Hilton on Park Lane
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Historical Traveler Reviews London Hilton on Park Lane
What's in a Name
We were going up to London to catch a show and to buy our wedding rings so "A Night at the London Hilton" just seemed the right thing to do.
It was all about the name really, just coming out of a theatre, jumping in a London Black Cab and asking to go back to "The London Hilton" was what it was all about.
The hotel itself was excellent, let down only by the "Standard Double Room", its slightly noisy and very large and ugly Air Conditioning unit, and a pet hate of ours, the twin beds pushed together thing that seems to be becoming more and more common in hotels these days. Other than thhis, the room was fine (warm dry, comfy - slept like a log)
Of special note: We wanted to go to the "Windows" restaurant on the top floor of the hotel, it looked georgeous, but there was the inevitable wait for a table as we had not booked. So, whilst waiting we decided to go down to "Trader Vics" in the basement. What with all the cocktails, the atmosphere and the the great bar menu - We never made it back upstairs!
Breakfast in the room the next morning was fantastic (luckilly we had already filled in the required card before going out the previous evening).
Service throughout was exemplary.
It was always going to be an expensive night (e.g. Parking fee for 24hours in the underground car park was, if I remember correctly, £30) but it was a memory that will last a lifetime. Excellent! Go on do it, it's worth it just the once.
My partner and I were very disappointed in the level of service offered at this Hilton hotel. In particular, the service by the restaurant manger in Trader Vics. We expected the Hilton to be one of the best hotels in London, but left with the impression that this chain of hotels has lost it's sparkle. We would definitely not consider a Hilton hotel when booking accomodation in the future and my partner and I travel a lot.
The restaurant manager was rude, unhelpful and very unprofessional when I asked him to get me a plaster as I had cut two of my fingers on some broken glass and they were bleeding quite badly. Two business men from Dubai offered to pay our restaurant bill as they too felt the manager had acted totally unprofessionally. Although we appreicated their offer, we didn't accept it as it was the Hilton's responsibilty to look after it's customers, and eventually (after a lot of complaining) I received two plasters!!!!!
I did think of taking this matter further, but felt that it wasn't worth it in the end. Basically, I felt complaining further would not achieve anything and my concerns would fall on deaf ears. Basically, I have lost faith in Hilton hotels and their level of customer service. The best thing to do, in my opinion, is write an honest review and learn from experience- avoid this hotel if you want to be treated well.
I was very upset by the way we were treated, but I have taken comfort in reading other reviews on this site. It seems that we were not alone in being treated badly and although this is unacceptable, at least these reviews can help other people make up their minds about booking a hotel based on reader's reviews.
Finally, I would like to recommend some hotels in London which have been very good. The first one is 5 stars called the Athenaeum Hotel and also the Sofitel chain of hotels are excellent. We have just come back from New York and stayed with Sofitel and they were so professional. friendly and made our stay a very happy one. We will definitely be booking with one of these hotels on our next trip to london.
Great View but stuffy and over-priced
Stayed on business.
The "discounted" room rate was high at £150 b&b. The rack rate was astronomical. Rooms were a bit old fashioned but comfortable.
Great views of London and good conference catering. Breakfast was excellent. Lift service could be slow at peak times.
Bar prices were comical with drinks costing around £5 -£7. Restaurant prices were extortionate. Not a very friendly atmosphere. Very helpful doorman from Abergavenny!
Wouldn't spend my own money here!
Having just come from statying in Paris for 4 nights, where the rooms are very tiny and the hotels only had a front desk and small lobby area, this place seemed like a dream - spacious and clean, and our room was a good size with a large bathroom and a good view...we were pleased to find out our dinner was included for our first night, but the food ended up being terrible and none of the wait staff spoke very good english...the 2nd day we were there, we arrived back at 6:00pm in the evening to find the power on our floor, and the 10 floors above us, was completely out....we sat in the dark for half and hour before we tried to get to the lobby via the fire staircase - but it was pitch black, there were no emergency lights...finally, after over 2 hours had passed (and no one had bothered to notify us what was going on, and they were not answering the front desk phone) we ventured out and found a back way through the kitchen to the lobby....when asked what was going on, they had no real answer for us. My husband had to rant and rave and spoke to several managers before we were offered another room. The new room ended up being much nicer than the other, but it was a hassle to move all of our things there - we were never offered any help.
All in all, it is a nice place, with a great location across from Hyde park, but the staff was not especially helpful, nor did many of them speak good english! Nice place, poor service, and terrible food.
Where can I start? This hotel was dreadful and I didn't even pay for the room! I had travelled a lot on business and accumulated Hilton loyalty points which meant I could have a free stay in the London Hilton.
My husband and I went there for a weekend and had our worst hotel experience ever. We were given a room on the 18th floor which was tiny, poorly decorated and furnished and boiling hot because it was the middle of summer and the air conditioning was off. I know that London hotels (and all city hotels) aren't known for their spacious rooms but this was ridiculous. We turned the air con up high and went off out for the day, returning around 11pm to find that the room was like an oven. It was obvious that the air conditioning wasn't working so we rang down to reception who said they'd send someone up, then when no-one came within half an hour and we were sweltering hot we rang down again.
Eventually around midnight they sent someone up who didn't even attempt to fix the air conditioning, he actually unscrewed the windows to let some air in! We couldn't believe what we were seeing. We decided just to go with it and tried to get to sleep but the traffic noise was awful, even from 18 floors up.
We rang down to reception again to tell them we were still sweltering and that the problem hadn't been fixed and THEY HUNG UP ON US!!! When we tried to ring back they had DISCONNECTED OUR HOTEL PHONE! Undeterred, we rang from our mobile phone and THEY HUNG UP ON US AGAIN!!!!!
At 2.30am we went down to the lobby and shouted loudly at the duty manager who eventually (and very reluctantly) moved us to an upgraded room (with the air conditioning working) at 3.30am.
All in all we had a terrible experience with this hotel and I would never ever go back again or recommend anyone else too either (although our upgraded room was actually rather nice).
I felt so ashamed that in the UK we have hotels with this level of service, goodness knows what kind of impression overseas travellers would have of our country.
Room quality varies dramatically
Things started off pretty poorly. After a long flight and no sleep, we were sent off to two of the tiniest and shabbiest rooms I think I've ever been offered. Dirty and torn curtains, pilled and stained bed coverings, a big chunk knocked out of the wall in the entry. Peeling paint in the hallway. What's more, they did not connect, even though the desk clerk had assured us that they did.
When we called down to complain, we were told that no connecting rooms would be available until the next day. When we complained about the poor condition of the floor (the 10th floor) and rooms, and inquired whether there was at least something less dreary and beat up, we were told we might be able to get rooms on another floor if one of the occupants checked out. We asked to see the room or something like it and were told that we could not. Well, how were we to decide?
We should have known something was up when the desk clerk expressed surprise at the length of our stay (9 nights).
So, we called our travel agent's office in London, looking to either improve our lot at the Hilton or get us rooms elsewhere. They got on the phone to the hotel and the log jam broke. We were shown two different types of rooms, a more modern and bright decor on the 16th floor (although I noted that the carpet was pulled up in one corner) and a more traditional set of slightly larger, much less thrashed-looking rooms on the 20th floor. Both of these types of rooms were connecting. (Hmmm.)
Because the brighter 16th floor rooms were being held up by this over-staying guest, we just took the 20th floor rooms. They were dark, but clean and larger and not shabby like the 10th floor rooms had been.
This hotel is clearly in need of an overhaul. The location is terrific, but the rooms seem to vary from poor to merely acceptable. And if you don't get breakfast included, don't eat in the restaurant buffet! Insanely expensive for what you get.
On the plus side, we were sent a bowl of fruit and bottle of champagne for our trouble. And the concierge was very helpful with restaurant suggestions. We had a wonderful time in London, but will probably stay somewhere else when we return.
Forgets the basics
Great location near both Hyde and Green Park, however the beds were extremely uncomforatable. The matresses are literally only about 2 inches thick and the non-feather pillows were very hard. The rooms are also pretty tired as you will be after a few nights in this hotel. A much more comfortable room can be had at the Sheraton Park Tower.
Over priced and rude staff!!!
I stayed with my uncle and his friend the end of last year. I arrived on my own, and was poorly greeted. A doorman was standing there just looking at me, didn't bother assisting me. Had to ask him what to do with the car, which her then informed me of the hotel car park, which was way over priced. Oh, which I had to drive the car myself, something that you wouldn't expect from a london hotel, with such standard.
Having asked conciege information the same evening, quite late at night, I requested information on parking in london, with the use of single and double yellow lines. He was very kind and polite, gave me his information.
So the next day I complied with his information. The next day I moved the car from a garage to the hotel, found a traffic warden, who informed, me of completly different information! Went to conciege to find the "head conciege". Explained to him what HIS collegue infomed me and got the response, that he was probably a forigner and doesn't know much. well excuse me, but just cos I could speak perfect english, doesn't mean i'm english!
On check out, I wasn't asked if I enjoyed my stay, or if they were hoping to see me again, bu bill wasn't checked, just given to me, asnd said your bill is so much.
All in all dissapointed
What a pleasure it was returning each day to our room at this magnificent hotel. The quality of the view, the furnishings, the cleanliness, the attention to detail, the service, the food, were all excellent. Having access to the Executive Lounge certainly capped off a wonderful experience as it provided a welcoming oasis after a long day sightseeing. Enjoying breakfast in the top floor restaurant for a very reasonable (additional) fee was an experience worth every cent. We walked for most of our sightseeing excursions (strolling through Green Park in Spring just HAS to be experienced) but the hotel is also close to bus and tube stations that link to anywhere in London. This was a once-in-a-lifetime experience that we would be more than happy to revisit.
Tired and Overpriced
The room was tired and in need of refurbishment.The bed was uncomfortable and I only had one hard pillow.I thought I was doing time rather than staying in a luxurious hotel. No tea making facilities.Shower faulty. It was almost as bad as the Gatwick Hilton.
TripAdvisor Reviews London Hilton on Park Lane
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