How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Hotel Jeroc's Plaza Tlaxcala
I usually never sleep through the night at any hotel. The Hilton Knoxville has beatutifully decorated rooms and the most comfortable beds. This was the first hotel that I ever had a good night sleep!
Best Hotel in Knoxville
I stay in many hotels for business and Hilton Knoxville is the best! The rooms are comfortable, the staff is courteous and the food is excellent.
Crime ridden parking garage
Stayed there for a gymnastic's meet at the convention center because it was convenient. Offered free parking in their garage HOWEVER they forgot to tell members ithere was no security. Six cars had windows bashed out and contents stolen. The riff raff apparently sleeps in there at night and this has happened before according to local police. Hotel staff tried to offer help but with a bashed out window in 14 degree weather and a 6 hour trip ahead of us with kids..I was not happy. One would think a "quality" hotel would have a secure parking garage especially when this has happened over and over( or at least a warning) Rooms were above average.
They should have spent some renovation money on the elevators! Guests were stuck in elevators repeatedly all weekend during this convention. Could not get served in the restaurant all weekend. They booked the whole hotel but only two waiters in the restaurant. Very poor planning for staff. They had 4 tables in the entire restaurant seated and turned away hungry guests stating they could not get to them because they were short staffed. Walls are paper thin - you can hear whispered conversations between the walls. The rooms are very small - hardly room to around.
Hotel has been renovated top-to-bottom, and was quite nice overall. Rooms are decorated in dark browns and oranges. I was on the 17th floor and had a view overlooking downtown and the UT campus. Staff was very friendly and accomodating.
The new bar, The Orange Martini, was nice, but the service was a bit slow. Biggest complaint is the parking - the driveway is very narrow & offers no valet service.
A True Business Review
I have stayed at the downtown Knoxville Hilton three times since Summer (all booked through an online service) and have always had an above-average room, comfortable and MORE than reasonably priced. The linens and comforters are clean and very attractive (all three rooms had a brown motiff) with an oversized bed, desk and enough cabinet space to furnish your home. Bathroom was also large, although water pressure was nil (but what hotel isn't).
The parking was VERY inexpensive and valet service was available. (I was too cheap to opt for that!). Location is also great, just down the street from UTK.
Once when I checked in I noticed an odd difference in manner when a "premium services" guest checked in and then when I did. They were nice, but very by the book with my check in. Check out was easy, and unlike a previous reviewer, my bill was always to the penny.
Book online, get a GREAT price, and sleep with a great view of the skyline out your window.
...lodged some out of town guests here during the renovation process...staff was harried and rude, entire property was filthy and jackhammers were depositing a fine layer of dust on everything, noise was unbearable. There is no way in h*ll this property should've been open for buisness during this renovation, at least this week. A total embarassment, amature night in Dixie all the way.
We put our next guests in the Holiday Inn adjacent to the Worlds Fair park across the street, far, far nicer...I hope the Hilton is Top-flight following their renovation, because they must have alienated hundreds of guests. I for one will think long and hard about what the name 'Hilton' means from now on and weather I might be better off in another hotel.
I have stayed at this hotel 3 times. 2 times in 2002 and once in June, 2004. The hotel has been completely renovated (since 2002) and the rooms are absolutedly beautiful. They are only hurting themselves by not having more pictures on their website. The room service has always been excellent, you name it: hamburger, fries, ceasar salad, salmon, everything we ate each time has been wonderful. The lobby is great and also has a Starbucks. The pool is great for kids. It is on top of the 2nd floor roof and is only 2 to 3 feet deep. The rooms have very nice furniture and a nice amount of space. The king size rooms also include a sleeper sofa. I paid $79 (they looked up the lowest rate when I checked in and honored it). It was well worth the money. The staff is very friendly and more than helpful.
False charges on my credit card- watch out
Terrible hotel. Staff was incompetent, management rude. Room filthy. No wonder it was half empty on New Year's Eve.
Breakfast was supposedly included, but when went go to get it, it turns out that you actually have to pay more to get anything other than a muffin bar. I can get muffins at Super 8.
Upon checkout, I learned I had been charged a higher than advertised rate. A month later, I discovered I've been charged for two rooms, and they still will not fix it.
We travel about 30 days a year all over the world, and I've never had this type of problem anywhere else.
Not up to par for a Hilton
Rooms were in poor shape. Horrible decor with many stains on the carpet. The shower leaked and the toilet ran the entire night. The hotel is not attached to the parking garage and does not offer valet parking. Front desk assistance did not seem to know anything. The only positive aspect of the hotel was the hotel bar and staff.
TripAdvisor Reviews Hotel Jeroc's Plaza Tlaxcala
Travel Blogs from Knoxville
Our last stop has been Gatlinburg, TN. We enjoyed our visit to the Dixie Stampede and Dollywood. Jim looked all over the place, high and low but never saw Dolly! We ran into the Compton's from Lexington who happened to be here too. We enjoyed having dinner together with Ben, Suzanne, Charlie and Nancy. It was nice to have friends to enjoy a meal with again.
It will be wonderful to be back in South Carolina even though there will be lots of changes from ...
... Tuesday had turned into Wednesday. We were exhausted but you need to keep going the first day to get used to the time change. Germany is 6 hours ahead of US EST. Our hostess, Yvonne met us at the airport and took us to her home. It is a former villa and she lives on one floor of it. Very unique! We went to the city and Yvonne showed us the main square and historical area. The streets were being closed and set up for a major ...
... and things bigger than Ben Hur. And what do we notice, but there are hordes of people on the side of the road with deck chairs set up lining the streets. In parking lot after parking It are hordes upon hordes of classic cars. OK we get it, there must be a classic car show of sorts in town and given everyone is sitting in their chairs on each side of their main , there must be a parade. Nope! As we subsequently find,out, they are ...
... highlights of the day were socializing Jerry Wrinkle, son of my fourth grade teacher at Chilhowee Elementary School, who was serving as a tournament official, and Knox County Sheriff J.J. Jones, whose officers provided security for the event. Another interesting side story was talking to some attendees who had used Uber to taxi them there and ferry them home. Due to limited parking at the course itself, buses brought most of the 40,000 people who came ...
... two or three notices in one day) OR I will be exhausted and want to sleep and not take the time to blog OR I am having WAY to much FUN to take the time to sit down and write~ LOL. I am sending this out to family and friends who I feel would have an interest~ feel free to share if you like. I'm not sure if once you receive this you check back for new posts or if you'll receive a notice everytime I publish~ so you may need to figure that part ...