Hilton Knoxville

501 West Church Avenue, Knoxville, Tennessee, 37902-2591, United States | 4 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.

Location

This 4 star hotel, located on 501 West Church Avenue, Knoxville, is near Market Square, Sunsphere Tower, Knoxville Museum of Art, and East Tennessee History Center.
Map this hotel

Amenities

       

    Historical Traveler Reviews Hilton Knoxville

    Beautiful Rooms

    from

    I usually never sleep through the night at any hotel. The Hilton Knoxville has beatutifully decorated rooms and the most comfortable beds. This was the first hotel that I ever had a good night sleep!

    Best Hotel in Knoxville

    from

    I stay in many hotels for business and Hilton Knoxville is the best! The rooms are comfortable, the staff is courteous and the food is excellent.

    Crime ridden parking garage

    from

    Stayed there for a gymnastic's meet at the convention center because it was convenient. Offered free parking in their garage HOWEVER they forgot to tell members ithere was no security. Six cars had windows bashed out and contents stolen. The riff raff apparently sleeps in there at night and this has happened before according to local police. Hotel staff tried to offer help but with a bashed out window in 14 degree weather and a 6 hour trip ahead of us with kids..I was not happy. One would think a "quality" hotel would have a secure parking garage especially when this has happened over and over( or at least a warning) Rooms were above average.

    Never Again!!

    from

    They should have spent some renovation money on the elevators! Guests were stuck in elevators repeatedly all weekend during this convention. Could not get served in the restaurant all weekend. They booked the whole hotel but only two waiters in the restaurant. Very poor planning for staff. They had 4 tables in the entire restaurant seated and turned away hungry guests stating they could not get to them because they were short staffed. Walls are paper thin - you can hear whispered conversations between the walls. The rooms are very small - hardly room to around.

    Great renovation!

    from

    Hotel has been renovated top-to-bottom, and was quite nice overall. Rooms are decorated in dark browns and oranges. I was on the 17th floor and had a view overlooking downtown and the UT campus. Staff was very friendly and accomodating.

    The new bar, The Orange Martini, was nice, but the service was a bit slow. Biggest complaint is the parking - the driveway is very narrow & offers no valet service.

    A True Business Review

    from

    I have stayed at the downtown Knoxville Hilton three times since Summer (all booked through an online service) and have always had an above-average room, comfortable and MORE than reasonably priced. The linens and comforters are clean and very attractive (all three rooms had a brown motiff) with an oversized bed, desk and enough cabinet space to furnish your home. Bathroom was also large, although water pressure was nil (but what hotel isn't).

    The parking was VERY inexpensive and valet service was available. (I was too cheap to opt for that!). Location is also great, just down the street from UTK.

    Once when I checked in I noticed an odd difference in manner when a "premium services" guest checked in and then when I did. They were nice, but very by the book with my check in. Check out was easy, and unlike a previous reviewer, my bill was always to the penny.

    Book online, get a GREAT price, and sleep with a great view of the skyline out your window.

    Whatta DUMP!

    from

    ...lodged some out of town guests here during the renovation process...staff was harried and rude, entire property was filthy and jackhammers were depositing a fine layer of dust on everything, noise was unbearable. There is no way in h*ll this property should've been open for buisness during this renovation, at least this week. A total embarassment, amature night in Dixie all the way.

    We put our next guests in the Holiday Inn adjacent to the Worlds Fair park across the street, far, far nicer...I hope the Hilton is Top-flight following their renovation, because they must have alienated hundreds of guests. I for one will think long and hard about what the name 'Hilton' means from now on and weather I might be better off in another hotel.

    Outstanding Renovation

    from

    I have stayed at this hotel 3 times. 2 times in 2002 and once in June, 2004. The hotel has been completely renovated (since 2002) and the rooms are absolutedly beautiful. They are only hurting themselves by not having more pictures on their website. The room service has always been excellent, you name it: hamburger, fries, ceasar salad, salmon, everything we ate each time has been wonderful. The lobby is great and also has a Starbucks. The pool is great for kids. It is on top of the 2nd floor roof and is only 2 to 3 feet deep. The rooms have very nice furniture and a nice amount of space. The king size rooms also include a sleeper sofa. I paid $79 (they looked up the lowest rate when I checked in and honored it). It was well worth the money. The staff is very friendly and more than helpful.

    False charges on my credit card- watch out

    from

    Terrible hotel. Staff was incompetent, management rude. Room filthy. No wonder it was half empty on New Year's Eve.

    Breakfast was supposedly included, but when went go to get it, it turns out that you actually have to pay more to get anything other than a muffin bar. I can get muffins at Super 8.

    Upon checkout, I learned I had been charged a higher than advertised rate. A month later, I discovered I've been charged for two rooms, and they still will not fix it.

    We travel about 30 days a year all over the world, and I've never had this type of problem anywhere else.

    Not up to par for a Hilton

    from

    Rooms were in poor shape. Horrible decor with many stains on the carpet. The shower leaked and the toilet ran the entire night. The hotel is not attached to the parking garage and does not offer valet parking. Front desk assistance did not seem to know anything. The only positive aspect of the hotel was the hotel bar and staff.

    TripAdvisor Reviews Hilton Knoxville

    4.00 of 5 stars Excellent
     

    Travel Blogs from Knoxville

    Passports Arrive!

    A travel blog entry by mckee712 on Aug 11, 2014

    2 photos

    Well it's the first day being temporarily unemployed. Feels weird knowing I won't be going back to the hospital to work. Got a lot accomplished. My passport arrived finally. We got the hitch installed and the trailer reserved. We got to spend the morning with sweet friends and their 12 horses and numerous cats. Had a blast feeding carrots and apples to the horses. I'm sure going to miss these wonderful ...

    Smoky Mountains!!

    A travel blog entry by keely.deltoro on Jul 31, 2014

    5 photos

    Took a family vacation to Gatlinburg, TN!! Don't have many pics on this computer but it's wonderful there. We stayed in a huge cabin. The scenery is out of this world. Pigeon Forge is great! We went to a local steakhouse, The Peddler, and it was awesome! They have great wine to choose from as well. We went for the 4th of July. It was beyond crowded but everyone had a blast, and we would go back in a heartbeat. ...

    Vols

    A travel blog entry by psandefur on Jul 21, 2014

    16 photos

    ... so we drove down to Dollywood and Pigeon Forge. We came back the tourist road to see all the motels, restaurants, rides with the most prevalent one being the go cart tracks.

    Stopped by the grocery store then headed back to the motorhome.

    TUESDAY 7/23-Decided to go into Knoxville so we went to the Visitor Center. We got a map of the trolley route and a driving/walking tour of ...

    Day 7: Pigeon Forge is a kids' Vegas

    A travel blog entry by elainesj on Jul 19, 2014

    ... br> It truly is a Kid's Vegas - flashy neon lights everywhere and bright aqua blue waterfalls in a never-ending strip of goofy golf and go-karts. Oh, and pancake places. Someone said it was like Niagara Falls on steroids. If anything, that was an understatement. If possible, always go out of your way to use secondary roads. The main strip is painful with a ridiculous amount of traffic lights - even if you are ...

    The Blogs That Never Were

    A travel blog entry by d.thorpe on May 15, 2014

    (Remember 2 months ago at the start of the trip when this site crashed and I had to post 2 entries on Facebook? These are said entries, a couple of months late, but better than never, and at least now it round out the blogs nicely and fills in that gap)
    So, Tuesday was the day we set out on the road and were left to our own devices, despite j's expert navigation, I managed to miss 2 important exits which added a bit of time. We got in to ...