Hilton Imperial Dubrovnik
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TravelPod Member ReviewsHilton Imperial Dubrovnik
I made a fantastic choice in this Hotel. I arrived via the airport shuttle and the bus stops right @ Pile Gate which is the entry point for Old Town. It's a short walk to the hotel - you can't miss it once you get off the bus. The hotel is in a great location with lots of markets right there. I was able to buy snacks and water. You can walk everywhere. You don't need a car for this part of town. The hotel staff was really friendly and very helpful. They helped me arrange a tour to Montenegro, which was not that easy considering it was low season....but they were persistent and I was able to book a tour!!! I was happy!
The room itself was amazing! The bed was soooo comfortable and the bathroom was well equipped with everything including a hair dryer that worked very well. There is free wifi in the lobby area and sometimes I was even able to access it in my room - I was on the 1st floor. The hotel was sparkling clean - which is something I really look for. This hotel has so much unique charm, I enjoyed my stay of 3 nights very much...I wish it had been longer. I highly recommend you won't be disappointed! Oh, and the breakfast was super....lots of choices - and very good!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Imperial Dubrovnik
Charming hotel in beautiful Dubrovnik
Me and my husband, we were staying at Hilton Imperial for 5 nights in July and that was the experience we just have to share with you.
The hotel is absolutely wonderful and it has the ideal combination of luxury and elegance, from one side (appropriately to Hilton ) and cosiness and comfort, from other (nice, warm colours; comfortable beds; friendly service!!!). And it is so romantic... (which was also important for the choice of destination for our holidays). It is not very common that you can have all that luxury and still feel comfortable like at home.
So, hotel is great, service is excellent, staff is friendly... and all that in beautiful Dubrovnik, only one minute walk from the famous Old Town.
Dubrovnik is often called the Pearl of Adriatic and we would like to add that Hilton Imperial is the place where you should definitely stay if you visit this part of Croatia.
This was really an outstanding hotel!
Hilton has lived up to its reputation with this location. Not only was this hotel in a great location, with great views, the staff was friendly and helpful. I would definately come back here again. They have a nice indoor bar area, outside dining and bar, great indoor pool and a very good fitness center. My only regret was that my stay was just too short.
From the moment we checked in the staff were all polite and very helpful. We arrived at 8am ( 9hours ahead of schedule!) and our room was sorted out straight away. The hotel is in a great location, very close to the old town. We stayed in an executive room and had a lovely balcony and fantastic view. We also had access to the executive lounge and found the complementary wine probably the nicest of our trip!
As previously mentioned the location of this property is fabulous but service levels can be poor.Breakfast could be either an enjoyable experience or completely frustrating as tables were not cleared,waiters would ignore you and it was a major hassle to get a cup of coffee.This needs to be urgently addressed as it does pall slightly trying to get someone`s attention and food has not been replenished on the buffet.Dubrovnik is a wonderful place and is definately worth a visit before the bucket and spade brigade arrive en masse,complete with England football strips....Use local buses to beaches (Copacabana)or get a boat to Mlini which is a gorgeous resort and great beach.Unimpressed with Lokrum island ,as no beach as such and didn`t relish trying to sunbathe on stone slabs in the midday sun...don`t bother!!Lots of great restaurants such as Sesame(just up the road from the Hilton),Spaghetteria Toni and Kamenica.Avoid July/August as found the heat overwhelming and did hinder our enjoyment.Cavtat also worth a trip.
Beautiful hotel, but awful service
The best thing about the hotel is its location which is only few steps away from the old town. The hotel is new (opened 1st May 2005). Design is very nice, rooms are good size. Good breakfast, but you must eat until 9.30 (although it is opened until 10.30, it is almost empty after 10 a.m.)
The awful thing is service, particularly at the reception. Useless. If you want a room with a good view you must be a bit pushy, otherwise you get the worst room. Initially we got a room not in a main building (I did not know that there are two buildings), although it is same standard room, we got a room with a view on ... the wall, which was about 80 cm from the window. Imagine looking at the wall, you cannot even see the sky. Also you do not feel same as in the main block (the one, which is on all the pictures). I went to the reception asking to move to the main block, and with a view which is promised on the web, but...they are extremely rude and useless. I do not want to go the details. Eventually they moved us to the main building and the view was above my expectations. So never give up.
Also I had to remind them few times to bring a cot bed (I mentioned it when I booked a room via e-mail). At 8 p.m. they told me that they do not have a cot bed, but still looking for. ?? It must have been in a room as we checked in! Anyway, we got it about 11 p.m. Basically, anything you need - you have to constantly remind them. Few times I saw tables in the evenings in the corridor with food left since afternoon. Nobody bothered to remove them for hours.
Overall is ok, particularly the location - the best.
One of the best stays I have had in a European hotel!
Arrived in high season to an oasis of calm off the busy street leading upto the old city walls. Check-in was extremely fast and efficient. They even remembered my request for a free upgrade, which they did without any fuss.
The executive King room was modernly and stylishy decorated with great silent air conditioning. The bathroom was large and extremely clean. Also had a lovely balcony with chairs overlooking the hill behind the hotel, didn't miss having a seaview at all as that side also comes with the busy road.
With the executive room you have free access to the executive lounge where you have complimentary drinks and snacks all day which is a really nice touch, especially when drinking your aperitif on the private balcony overlooking the city and sea. The only annoying thing was having your name checked everytime you came in, it would probably be more efficient just to give key access.
The swimming pool was a good size and never very busy tho' it is extremely noisy and quite cold. It is a real shame they didn't make the facility outdoors as it would make the hotel just about perfect.
We didn't try the restaurant as the food was not particularly local and was at the same prices as the most gorgeous restaurant in Dubrovnik, the Labyrinth. Our table there was possible one of the most romantic we have ever had, on our own portion of the city wall with no other tables around and all overlooking the harbour and sea with a live guitarist.
We did have breakfast a couple of times in the hotel restaurant. This was probably the only time you actually spotted the other guests and the staff were kept quite busy. We only experienced one rude staff member whilst there, who was consistently stroppy and sullen but the rest were always perfectly friendly and professional. The rest of the time we took room service breakfast which was equally nice and meant longer holiday lie-ins!
Dubrovnik itself is just a fantastic place, busy but not suffocatingly so and there was always space on the beaches. We hired a big speed boat for the day and spent the time parking at the islands and swimming in the sea, and stopping for lunch on a random island. The sea is gobsmackingly clear and so beautiful that even I swam in it, and I normally hate swimming in the sea. You will need sandals if going into it from the beach as they are not sandy. The people of Dubrovnik are extremely friendly and whilst this is not a cheap place anymore, prob the same as most places in Europe now, you can spend v little money. Some restaurants dont display the prices and as we were with a Croatian friend we never paid very much, you will probably pay a little more as an average tourist but noone will get ripped off and the money spent will be worth it. Just a note when you are in some of the small back street boutiques, some of the clothes had 2 prices, if you peeled back the sticker there is usually a cheaper one underneath for locals...a good negotiating tool!
To wrap up, I would definitely stay in the Imperial the next time we go to Dubrovnik. We checked out a few of the other 5* and they don't really measure up to this one at all. The main differences between this and the others is that it is not a resort hotel. It is very much a city hotel, one which you use as a base for heading out rather than spending your time lolling around in it. The others are really quite dated. Staying here really made our holiday and the beds were so comfy I haven't slept properly in my own back home for nearly a week! Other reviews have suggested some serious teething problems, but I have to say that these must have been entirely rectified by the time we arrived two weeks ago. We really were extremely happy with the hotel.
It was a late decision to go to dubrovnik and due to its peak season in July, we have not a lot of choices left on hotels. We booked into Hilton because of its close proximity to the old town.
Arrived at the airport around midday and the airport was generally small. Because we booked our flight from Avro, and not directly from an agency, transfer from airport was not included. We thought we could get a public bus but it was very infrequent on Sunday and the time of the bus is coincide with the arrival of the croatia airline. Airport information was not helpful at all. We ended up taking a taxi to the hotel which costed kn 300 (£29).
Distance from the airport to Hilton was around 20minutes drive and the journey was quite nice. Arrived at Hilton around lunch time and checking in was prompt and quick. I booked the hotel through expedia[-] and thought breakfast was not included as it did not mention in the itinerary. I only found out that it was included when I asked the receptionist.
We were given a room on the first floor overlooking the mountain and the back street of some houses. It was not spectacular but still very nice. The room itself is very modern with a large bathroom and an iron with ironing board in the cupboard. Tea and coffee making facility is very good with few selections of teas (including my favourite green tea!). The bed we chose was a king size bed and it was extremely cozy.
The hotel has an indoor swimming pool, a small steam room and a sauna room. It also has a small gym room. The changing room is nice and clean. The water in the swimming pool was quite cold although it was heated.
The buffet breakfast starts from 730am to 1030am. The selection of food was alright but for hot breakfast, they only serve one style of egg i.e. scramble eggs. I am not impressed with the breakfast because of its lack of variety. English newspapers were available but only few copies not enough for everyone.
The best thing about the hotel is its location which is only few steps away from the popular old town. Its so close proximity means we can had a great night out in the old town (til dawn) without worrying about transport! As a lot of pubs open til 5am!
We spent 7 nights in Dubrovnik and went to island cavtat, lopud and korcelap. Was planning to go to Montenegro but as a malaysian, I need a visa so have to abandon the idea (same applies to sarajevo).
I particularly enjoyed cavtat because of its relaxing atmosphere. Lopud was popular for its sandy beach but it was quite small.
Restaurant wise, I think it is quite expensive to eat in the old town unless you are eating only pizza or pasta. Otherwise, most seafood dishes are pricy. A 1kg lobster costs around £45! I highly recommend restaurant marco polo as it is cheap and delicious! One oyster only cost kn7! (the cheapest in the old town).
Pls be aware that if you are not a big eater pls do not attempt to go to pizzeria mae porter as the pizza was huge! The waiter won't warn you either about its size.
Much done, a lot more to do
After lots of searching for a nice hotel, close to the sea and the old town, for a much-needed three night break, a friend and I booked the Hilton Imperial. I am normally averse to large branded hotel chains, but was of the view that this was a grand old hotel that had recently reopened after major refurbishment and decided to give it a go. The rate quoted for an executive room was €330 per night, plus tax - which is not cheap, by any standard. I duly booked a twin-bedded, non-smoking room with a balcony and seaview and subsequently emailed on two occasions, and rang once, to ensure that the room would be configured with two beds, as we were two women friends (not lovers!) travelling together.
When we arrived, and checked in, we asked the receptionist to confirm that the room had two beds, and he advised that he did not know. He said that his reservation system didn't indicate this requirement. We went ahead to the room (lovely, large 'suite' with sea views), to discover that it contained only one double bed, an ashtray and a small balcony with no seating. When we went back to the receptionist to ask for another room with two individual beds, he advised that there was none available - the hotel being fully booked. We said that this was unacceptable and produced our email reservation indicating the booking (twin beds). He looked rather sheepish and said, 'no can do'. On insisting that he resolve the matter, he advised that he would see if he could move us next day. We also asked for chairs for the balcony, and for a light bulb to be replaced. The receptionist (this is incredible!) said that 1) chairs wouldn't fit on the balcony - to which we replied that this was untrue because we had already taken chairs from the room out there ourselves - and 2) that we shouldn't use the balcony because the air conditioning went off when the doors to it were opened! We insisted that he take our request seriously, but nothing was done that day and we got the distinct impression that, as two women travelling together, we were not taken seriously.
On checking out the room ourselves after this delightful start, we discovered that the sofa was, in fact, a sofa bed. We made another trip to reception to ask that it be made up with bedclothes, and this was duly done.
Next day, the new receptionist was asked about chairs for the balcony, and they were there when we came back to the room later in the day.
However, no reference was made to our request for a move - we were resigned to our fate at this stage and didn't fancy moving rooms for a three night stay and so let it go.
Other small things - no concierge service; no bell hops to call taxis; no evening turndown service; no complimentary mineral water; only two bath towels per day; no refreshment of the toiletries when used (in fact, a half bottle of previously used bath gel was left in our tub to greet us on the day we arrived); no daily newspapers .We asked for recommendations for dinner, and were directed towards the Hilton's own restaurant (yes, upselling is fine, but not to the exclusion of all else), or offered tatty leaflets for touristic restaurants in the old town. Despite being entitled to it, we were not informed that we could use the Executive Lounge with complimentary drinks and newspapers, and only discovered that we could on checking the website later ourselves -
- these things matter for a 5* at that rate.
Some good things too - this hotel is in a great location and has lovely, quiet, well equipped and comfortable, soundproof rooms. On the downside, it has no garden in which to lie in the sun or sit and read a book and no outdoor pool or private bathing place - an important part of a summer trip to Dubrovnik - even business people enjoy time out! The staff are friendly, but of very varying levels of skill and expertise and not to the level of professionalism required for a hotel of this standard at this price.
Towards the end of our little break we discovered a tiny cove straight beneath (but hidden from sight) of the Hilton. It contained a wonderful seafood restaurant, perched right on a little harbour. Amazingly, the restaurant also had 8 rooms which the charming maitre d offered to show us - clean, comfortable, no frills rooms in a wonderful location at 10% of the price of the Hilton (400 kuna per room per night). Judge for yourself whether the Hilton's added cost added any real value.
Despite all this, we were enthralled by the beauty of Dubrovnic and Cavtat and would highly recommend this part of the Dalmatian coast to anyone.
Needs work prior to opening
The new Hilton is in a great location if you want to be close to the old town. The hotel is very pretty and the rooms are done very nicely. However, the staff still needs lots of work and they do not understand the level of service required. We stayed for 4 nights - the first room they gave us , with a very empty hotel, was ground floor, handicapped room facing the overhead of a gravel roof. This was even after we told them it was a very special occasion for my husband and I who only see each other every 3 months. The next room faced the parking entrance which was not much better. They did not give us fresh towels each day and there was no room service menus in the room. When we would complain the only reaction was a smile. Sad part is that I am a platinum member with Hilton and received this service. In addition, they failed to tell us that breakfast was included so we missed out a bit. We moved to the Dubrovnik Palace and were treated like royalty and everyone was so kind. There is no outside pool at the Hilton so the Palace was a nice treat. The hilton is probably good for business but would recommend somewhere else if you wanted feel like you are on vacation and have something special.
A new ! experience
had a most enjoyable stay at this hotel . Formal opening I understand is not until July 1st. and it is apparent staff and management are still finding their feet . It's location (adjacent to the old town) was very convenient to many shops/bars/ restaurants and museums and various attractions and walks. We stayed in an executive club room and the abundance of extremely tasteful light food and as much alcohol as you would wish(we are scottish as you will have seen ) made it seem a good deal to us . As stated previously the bedding in of the various services was subject to occasional hiccups , the friendly and pleasant staff more than made up for any faults , which hopefully will soon be rectified. In conclusion , this hotel although very close to what is a very busy tourist stop provided a peaceful and relaxing base .
TripAdvisor Reviews Hilton Imperial Dubrovnik
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