Historical Traveler Reviews of Hilton Grand Vacations Club on the Las Vegas Strip
Be prepared for the time-share pitch!!!
from A TripAdvisor Member
Stayed here 2 nights on Memorial Day weekend 2004.
Positives: Rooms are pleasant and clean, suite-style with fully equipped Kitchen/Living Room, Bathroom and Bedroom/Jacuzzi, Washer/Dryer, Wide Screen TV, small clean gym, pleasant staff, great pool with a full service bar and "Waves restaurant" open until 8pm, although the self-service BBQ's avaible for use by the pool created too much smoke for a hot sunny day. Patrick (pool staff) was more than happy to locate lounge chairs for our group.
Negatives: The Hilton markets a cheap rate in exchange for participation in a Time-Share presentation. During the 1.5 hour presentation, the sales person was so overbearing, rude and impersonal, he expected we would write a check that moment for $35,000 to purchase. He became bullish, argumentative and persistent when we confirmed that we would need to check the purchase with our accountant. It was border line harassment, I was amazed that the Hilton brand would ever lend itself to that kind of behavior from an employee.
Location wise its a bit far down the strip, too long to walk. You will need a cab, but the Hilton does not have a cab line, so you must wait for new arrivals to the hotel to vacate a cab. Your best bet is to go across the street to Circus Circus for the cab line. The hotel is also its near the Stratosphere.
Note: This is the first Tower of at least 3 to be built here so on-site services may improve more as it develops
Very nice stay.
from A TripAdvisor Member
We really enjoyed our stay at this new property last week. It was very relaxing, and we had great service. The staff went out of their way to treat us well. We had a beautiful room, which we loved to come back to after the casinos and the shows in town. One of the best things was eating the coconut shrimp a the pool bar (3 times!) during our stay. We couldn't get enough of it. Also, the fitness room was very nice, with modern machines, and no charge. Of course we only used that once, unlike the shrimp. Elegant hotel, but very comfortable. We would recommend it to anyone.
Never again
from A TripAdvisor Member
We stayed here in Feb 2004. We stayed with a marketing deal. Our stay was horrible, we were promised a jacuzzi room and got their small room.
We even told them of the mix up and no one tried to correct this problem. The rooms are just basic nothing special, the hotel is at the end of the strip and is not a desirable location. I was so dissatisfied that I never want to stay at another Hilton again.
Great Family Hotel
from A TripAdvisor Member
The HGV on the Strip was a great place to enjoy family fun around the pool and games area. The hotel is 5 star. Staff was excellent and helpful. The hotel is an oasis after a day or evening at the casinos.
The Marketplace food shop is very busy-food is fresh and reasonably priced. Great place to pick up morning java and muffin. Hotel offers planned activity for children. Make sure you bring your walking shoes as it is a good hike to Fashion mall and strip casinos. Took intime share presentation at hotel. Excelleent presentation and no pressure to buy. We were first timers to Vegas and would recommend this hotel!
We got walked here
from A TripAdvisor Member
We arrived late at night, with a reservation at the Sahara Hotel, and they were oversold, so we were walked across the Street to the Hilton Grand. We were frustrated until we got there and walked into the lobby.
It is a beautiful hotel. Our room was much nicer I'm sure, than what we would have had at the Sahara. They let us stay there both nights, so i think we made out very well. It was a nice room with a KinG Bed, and had nice extras like cordless phones, refrigerator, coffee maker, dishes, blender (which we used!) and lots of other little things.
Nice hotel
from A TripAdvisor Member
Nice hotel. Verynice rooms, with lots more extras than most any hotel.
not very close to the main action of the strip, which is like 10 minutes by taxi, but easier to get in and out to the freeway and all.
it is not the perfect "party" hotel with lots of late night action.
depends on what you want. the room was wonderul though, which great big bathtub with jets. nice to have a big kitchen, although all we used was the microwave and coffee maker. pretty nice stay overall.
Mixed Feelings
from RSMike
Stayed here with my wife early February 04 for 4 nights.
Positives: Rooms are Fantatstic, basically they are suites with fully equiped Kitchen/Living Room, Bathroom and Bedroom/Jacuzzi, Wide Screen TV, Bose sound etc. Great Gym, didnt try the pool it was too cold in Feb.
Negatives: Staff & Service are mixed, Front desk/ Shop / Valets good.
Welcome desk, unhelpful & unwelcoming !
Walls/Ceilings are not soundproofed well, could here someone snoring next door or maybe upstairs one night ! Wake up Alarm in empty room next door went off every day at same time, despite having front desk get security/housekeeping to turn it off it always came back on next day at same time. Mostly for our stay the rooms eitherside were empty so not sure how big a problem the soundproofing may be.
Location wise its a bit far down the strip, though there is a good 15 min interval trolley bus service doen the strip from Circus Circus next door, also its convenient to the Stratosphere ( worth a visit one evening).
Note: This is the first Tower of at least 3 to be built here so on-site services may improve more as it develops
First time in Vegas
from A TripAdvisor Member
My husband and I stayed here for 3 night starting on Jan. 19th., lovely hotel, great rooms, but we arrived at midnight to find no on-site restaurant/lounge facilities(site store closes at midnight). When we asked where we could go for food we were told nothing close, we asked the front desk for a menu of delivery services, they had one(just one), it took 2hrs. for it to be delivered, we ate at 3am. If you are in vegas to enjoy Nevada this is a great hotel, but if you want to see Las Vegas stay up the strip, we spent as much in taxi's as we would if we had stayed at one of the top 3 hotels. This hotel is also the farthest from the airport and we were warned by each taxi not to go more than one block down the strip as it was unsafe. I had internet connection difficulties and called the front desk at 6am, they asked me to come down and get a new cable, which still didn't work, they told me they were putting in a work order and maint. would come up, they never showed. Dishes were never done by maidserve, nor was dish detergent ever left. If they convince you to review timeshare, they give you discounts at there Hilton, in the not so good district(were we were told not to go with out being in a taxi), plus the restaurants are always booked, we couln't use our coupons. Deal is get your chips than cash then out and go to another area.
Incredible!!!
from A TripAdvisor Member
What a hotel! This hotel was so much nicer than we ever expected. We both said "wow" when we walked into the lobby. It looks like a classy old hotel in Chicago or New York. Then we got to our room and ran around to play with everything. Rooms have jacuzi tubs, dvd players, cinema TV's, cordless phones, big kitchens that are niceer than home, beautiful living rooms, washer and dryer, and I am sure I'm forgetting some things. This was such a cool place. The pool is great too, althoguh the pool grill was not open yet. This place just opened, so it is all new, and maybe not all was up and running the first week. We will only stay here again in the future when we return to Las Vegas.
Great value!
Nice room bad service
from shadow362
We stayed here 11/8/03 for 3 nights. We travel about 3 times a year, and always stay at nice hotels with suites (4+*'s) , or time share resorts because we have kids. I made my reservation a month in advance, before this place opened, and thought it would be nice because it is new and on the strip. We arrived around 5:00 p.m. and the front desk said no rooms were cleaned to check in although I had a reservation.
They put me on a waiting list, among many other people in the same situation. I spoke to the manager and asked if I could be compensated in any way, such as a discount on one of the nights or a coupon or something and she said straight out "NO." We were finally able to get our room at 8:30 p.m. Although the room itself was very nice, tastefully designed and nice view (we had a 1 bedroom suite), I would never stay there again! Not only were the front desk and management unwilling to help or even pleasant, but all the people there especially the concierge were unfriendly, and seemed like they did not want to be there. We would have gone elsewhere, but on a Saturday night we couldn't find another Suite or condo type place to stay last minute.
Also there were a few dishes left in the sink, the dishwasher was full, and we got a call from housekeeping later that night saying the people before us left thier stuff in the bathroom, which was true, so someone from the hotel came to pick it up which should have been noticed by the cleaning people.