Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd, Edmonton, Alberta, T5S 1A2, Canada | 3 star hotel
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This 3 star hotel, located in the Stone Industrial area of Edmonton, is near West Edmonton Mall, Jubilations Dinner Theatre, Ice Palace, and Professor Wem's Adventure Golf.
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    Historical Traveler Reviews Hilton Garden Inn West Edmonton

    Pleasant stay at the Hilton


    I stayed here for a couple nights with my sister and a friend while we visited edmonton. The hotel building is in very good condition with ample parking. We noticed no cracks in the walls or any other kind of damage to our room or to the common areas. It was also very very clean. We did not eat in the restaurant so I can't comment on it nor did we order room service. We did go in the pool and the jacuzzi and found them to be adequate for a hotel this size. There is also a small fitness centre with a couple treadmills, a bike, and an elliptical.

    The reason I did not give this property 5 out of 5 is the shower head. It was truly pathetic. The bathroom is very nice with marblesque tiling and neutragena bath products but it seriously took me 20 minutes to take a shower because of the horrible shower head. It was like being misted on instead of a shower. There was very little pressure. I have long hair so it was a pain. Maybe it was just our room because I don't think I noticed any other reviewer mention this?

    This problem wouldn't keep me from staying again though (especially since I got a fantastic rate!).

    For those wanting to go to the mall, it is about a five minute drive. Its too far to walk. Especially in the winter.

    Great Place


    We had three rooms at the Hilton Garden Inn and all the couples were completely satisfied. We found this was a great place to stay when going to the Mayfield Dinner theatre and to commute to the mall. We will not make the mistake of staying at the Mayfield again and all of our jaunts to Edmonton will be improved with the addition of the HILTON.

    Very Nice - Excellent Price


    We stopped in Edmonton overnight and decided to stay at this Hilton branded Inn after good experiences at other Hilton chain hotels. We had a great stay - the room included wireless broadband internet and was roomy, clean and comfortable. We would definately recommend this Hotel!

    Nice hotel... but what happened to the friendly service?


    Our family of 4 and two other families traveling with us stayed in this hotel for 3 nights in July. We did enjoy the warm cookies at check-in. The Hotel was a very nice clean hotel. Location was excellent. The pool was very nice, warm and clean. They also had several chairs around the pool. Hotel staff made sure that people in the pool were following the rules. When we booked we were told our price included breakfast but then when we arrived they told us that we got a special rate ($109.00 per night) and it did not include breakfast. We could not prove it so they wouldn't honour it. We found the deal on-line but booked it by telephone with the Hilton. What can you do?? They want you to buy into the Hilton 'club' deal which will give you free upgrades but we weren't interested.

    I think we would stay in this hotel again as it was very clean and the room was big enough for a family of 4 but next time we will make sure we get something in writing for what we booked before we arrive.

    Good Stay


    This is a very nice hotel near the mall. The rooms and bedding were high end. The breakfast was included in the Bounceback rate. The food was good. Really nice place do not hesitate to stay here.

    Close to West Edmonton Mall


    My family and I stayed at the Hilton Garden Inn West Edmonton for one evening. We chose this chain as we had stayed in the Hilton Garden Inn Courthouse location in Washington D.C. in the spring. We were a bit disappointed with the West Edmonton Location as there were no cookies at reception upon check-in or check-out which was one of the reasons we chose this chain. The staff was friendly and brought extra blankets and sheets to our room within minutes of making the request. The air conditioning made a high pitch humming sound so we couldn't us it on the hottest day of the year in Edmonton. Location was excellent, just minutes away from West Edmonton Mall.

    Charged more than the quoted rate


    We reserved a room on line at this hotel. We were quoted $89.00 a night, with a 'bed type assigned at check in'. Our stay was fine, despite being a family of four and originally being put in to a room with one king sized bed even though all of us were standing at the counter at check in. The front desk promtly gave us another room with two beds when we asked. The morning of our check out, they slipped the bill under the door with a statement that if we were ok with our charges we could just leave the keys in the room and go. However, on the bill we were charged $119/night - a difference of $30 per night from what we were expecting. When we questioned the front desk, the manager told us that because we switched from one king sized bed to two queens, they had the right to change the rate. When I asked how they could possibly think that four people could sleep in a king sized bed, she had no reply and would not even consider that they were wrong or of correcting the rate that they had on our bill. We paid and left and won't be staying there again.

    We were also a little disappointed to see that a staff member who drives a Viper, with vanity plates, parked in a handicapped stall daily. We couldn't tell if he was actually handicapped or not because the car had a cover on it, but I seriously doubt it!

    Excellent service & hospitality


    We stayed at this hotel (for the first time) during one of the busiest weekends I've seen in Edmonton in awhile...we're from Grande Prairie, Alberta (approx. 4 1/2 hours north) and went while there was a big hockey tournament and ringette tournament. We found the service incredible and my wish to stay in the quietest part of the hotel was granted (we were arriving late and wanted to get up early the next morning)! We ordered room service and it was prompt and courteous, the reception at the front desk was warm and friendly when we arrived (including cookies!), and the hotel was quiet overall. I would definitely stay here again, and it was very reasonably priced!

    The best hotel in Edmonton!!!


    I stay at the Hilton Garden Inn every three weeks for work. The service and staff are great. There is fresh baked cookies out for when you check in, and the rooms are always very clean.

    I only eat breakfast here, but it is exceptional, they always remember me and what I want, I never have to order, they just bring it out. Thea in the restaurant is great, very personable, chats with me all the time, and remembers me which is impressive.

    They have limited cardio equipment but it does the trick in the morning.

    All the parking is relatively close to the door on those cold edmonton nights, you don't have to far to walk.

    The location is stellar, right by every restaurant or store you would ever need and only two minutes from West Edmonton mall.

    All in all, the best hotel I have stayed at ever, and trust me I am very fussy about hotels!

    The Best Hotel I've Ever Stayed At....


    This is by far the cleanest, most professional and classy hotel I have stayed at in Western Canada. Modern beyond belief with an unbelievable staff who are extremely friendly and helpful. Rooms are immaculate and very sound proof. Pool is clean and large. Would stay there any time I am in Edmonton. Excellent place for family... we stayed there with our 2 year old and 8 month old and they also enjoyed it.

    TripAdvisor Reviews Hilton Garden Inn West Edmonton

    4.50 of 5 stars Outstanding

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