Hilton Garden Inn Queens/JFK Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Free High-Speed Internet
- Room service
- Business Services
Photos of Hilton Garden Inn Queens/JFK Airport
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Historical Traveler Reviews Hilton Garden Inn Queens/JFK Airport Jamaica
Clean, New, Quiet, Better than Expected for a N.Y. Hotel
I am someone who is not enthralled by New York; therefore, I am quite demoralized why I have to stay (or wind up staying) at a sub-par hotel in New York. The Hilton Garden Inn is not such a place; it was a pleasant surprise. Very affordable, new, very clean, staffed with very polite people. Though near JFK, I heard no jet or traffic noise simply by running the fan on low. The hotel has a very affordable restaurant with decent food, and fresh courtesy chocolate chip cookies in the evening. The parking is free but (as with everything in New York) the spaces are tight.
Very good service hotel was clean, very clean and the staff were extremely polite, flew in from London for about a week or so of shopping and sightseeing in New York and really enjoyed it. If I have a slight quibble it would be with the actual location it is very near the airport but a bit far from Manhattan and the airport cab drivers are the only ones who seem to know where it is!
There is a regular shuttle service from and to the hotel from the airport which means if you're coming from Manhattan with a cab it is easier to get to JFK and then get the shuttle, than it is to go straight to the Hotel
I would definitely stay there again and would recommend it to anybody who wishes to stay for a short while in NY and is not overly worried about proximity to the city centre
As good as you'll ever get from an airport hotel
Airport hotels are almost always dull, but be fair, they are just an airport hotel at the end of the day. This hotel isn't super exciting, but it's new, clean, has a pool & gym, the rooms have high speed internet (which worked perfectly on my laptop) and the staff were very friendly. Even the aircraft noise (like all airport hotels, planes constantly fly overhead) was pretty minimal thanks to good sounds proofing. The only drawback - which applys to all airport hotels at JFK - is that its a long cab ride ($US45 flat fare) to Manhattan. Otherwise, I was impressed - I very much doubt that you could find another airport hotel at JFK that was as good for the price.
A Must Stay At JFK
I have stayed at many hotels at JFK that were down right scary. This hotel was a pleasant surprise. The staff at the hotel was courteous and the accommodations were excellent. The rooms are actually spacious. I recommend for any person traveling into an airport with old hotels.
Fine overnight stay
My 12 year old son and I stayed one night - arriving from Europe - before flying home to California next day.
The room and bathroom were fine - well appointed comfy beds - typical airport digs. We ordered room service from their coffee shop - had a great burger/frys (were craving after 2 weeks in Europe)..
Hotel offers a round trip shuttle from the JFK light rail station...which we took when we arrived - bit of a hassle but free.
Tried to take the shuttle back early a.m. - was full w/no immediate back-up.
So shared a cab w/another couple - much more convenient curbside drop off. Would definitely recommend there for an airport hotel at JFK.
Terrible without question
I and my my wife stayed here on July 5; the hotel was so terrible, that we checked out after 3 hrs. The room had free high speed internet which did not work even after their technical staff spent 30 minutes fixing the problem. They blamed it on my computer which worked fine the days before at the Muse Hotel and Kimberly Hotel in Manhatten. We went to the restaurent to get something to eat. very little on the menu was available; a very unfriendly waitress told us that there was no soup; when I ordered a hamburger which comes with french fries, the waitress told that there are no french fries available because the cooker died. I and my wife tried to get a gin and tonic, and we were told that no alcoholic drinks are available. My wife ordered breakfast tea, and the waitress told that they have no breakfast tee but only spiced tea available after 10 minutes. The waitress told us to go to the close by Ramda Inn to get good food and drinks. I waited for 20 minutes for my hamburger without fries. The waitress disappeared. So I went near the Kitchen, and the hamburger was sitting on a plate (the cook has left it there, getting cold) which should have been brought to me by the waitress. It is incredible that a hotel could use the isignia of Hilton, and offer absolutely thrid class services. At least they should not engage in false advertisements. Hilton should remove them from their license.
Clean, generic, friendly - highly recommend
We stayed at there for just 1 night, and while it's somewhat generic (esp the restaurant), it's very clean and very spacious as well. The rooms are very nice and overall the people working there were very nice as well. Also, the shower is a little wonky - you have to pull the O ring located on the faucet, placing your hand directly in the running water. Kinda weird, but again, not a biggie.
On a different note - I lost a very valuable pen while staying there. It must have fallen out of my bag and I must have kicked it under the bed. I called the Lost and Found, left a message, and they called back within 1-2 hours saying they had found it and after thanking the profusely, they are mailing it back via FedEx. More you could not ask for. Just for that fact alone I would stay there again - what other hotels in the JFK would simply have "not found" the pen and walked off with it. Overall, I can easily recommend this place.
One of the best hotels near JFK Airport
Many of the hotels near JFK Airport are showing their age (e.g. Crowne Plaza and DoubleTree). Hilton Garden Inn is one the newest hotels nearby with new carpeting and clean rooms. The front-desk is very courteous and processes guests through quickly. Room amenities include free high-speed internet access, and if you did not bring your laptop, a free business services room to access the internet via their computer. Now for the bad parts -
- This hotel assumes you can sleep through anything with construction on a new hotel right next door and aircraft passing overhead so close that it interrupts any satellite television broadcase you are watching.
- The automatic wake-up service does not work via the touch-tone telephone.
- The restaurant has a limited menu (although the food is good, especially the chocolate chip cookies brought out to the front desk at 6 PM) and nothing is within walking distance.
Overall, a nice hotel for the night if you are a heavy sleeper.
Less than pleasant stay
We stayed at this hotel the night of our wedding because we were flying out of JFK the next morning for hawaii. We arrived at the hotel around 2am and we got our room pretty quickly. The hotel is pretty new and one of the nicer JFK hotels, although the neighborhood is not the best (but that probably goes for all the hotels in that area). We woke up at 4:30am because our flight left at 7am that morning and we could not figure out how to operate the shower. We called the front desk and they instructed us to move this lever on the bottom of the tub upwards. We had tried repeatedly and we called them back and told them it was broken and they said they would send someone up. We waited about 20 minutes and no one came so we decided to leave so we wouldn't miss our flight. They have shuttles running that leave every 30 minutes on the dot. The shuttle does not take you to the terminal, it takes you to a monorail stop which you can take to get to the terminal. Give yourself extra time because neither are very quick. Other than that, the room was new, clean, and decent. They give a AAA discount. If you stay here (and I wouldn't stay here again), make sure the shower works the night before.
This is what every hotel in JFK should be llike
This has to be the nicest looking and best located hotel at the airport. The rooms have microwave and refrigerators. The hotel has wireless internet, and an indoor pool!!!!
Can't wait to stay again.
TripAdvisor Reviews Hilton Garden Inn Queens/JFK Airport Jamaica
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