Hilton Garden Inn Portsmouth Downtown
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TravelPod Member ReviewsHilton Garden Inn Portsmouth Downtown
Clean ant close to everything.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Garden Inn Portsmouth Downtown
Agree with Rhode Island Tripadvisor comment
We were at the Hilton Garden Inn around the sametime as the Rhode Island Tripadvisor Member in the previous comment. We ran into the same lack of details and over all "Whatever" attitude.
We brought our complaint up to the General Manager who basically blew us off and walked away. When we went to check out we overheard her talking negatively about another guest and the way she was dressed. The unfortunately thing was the guest they were talking about was a special needs individual with a sever developmental issue.
I found the staff to have no tact dealing with guests.
Pricey and in need of some improvement
My husband and I stayed here this past weekend, and I have to say that we were less than impressed overall. Given the fact that the room we stayed in was $250 per night, you would think that the management would have their acts together a bit more.
We arrived prior to check in time (3pm), and our room was not ready yet, which was fine. We asked to check our luggage in. When we returned approximately 4 hrs later to check in and retrieve our luggage, we were quite surprised to find my husband's bag sitting out in the open on the floor, plainly forgotten, next to the main desk. When he asked the woman who happened to be helping us why his bag was left out lying where it was, her only explanation was that he must have just dropped it off moments ago, and that's why it was still there! No apologies or further explanations were given.
The room, although nicely appointed was not up to par as far as cleanliness. There was dirt splattered on the bathroom door, the toilet was not clean by any means, nor was the interior of the shower. The cleaning lady left behind dirty glassware that was used the evening before, and there were crumbs all over the chair in the main area of the room.
On the morning of departure, we encountered another situation which left us shaking our heads in dismay. We bought a great deal of items during our stay, and attempted to obtain either a luggage cart or the assistance of a bellman, since we were on the 4th floor. We needed to get going, and there was virtually no one to help. When my husband inquired at the front desk about bellman/luggage cart, he was greeted with a blank stare and a rather vague answer along the lines of: "gee, several other people are also looking for luggage carts now, too." "Gee, I don't really know where the bellman is..." . We gave up and carried all the items down on our own. The blasť attitude both with this encounter, and the one with my husband's luggage at check-in left me entirely fed up.
For $250 dollars a night, folks, I would think the Hilton Garden Inn could do a whole lot better both with training, proper customer service, and better cleaning overall.
To be fair, the majority of people that we dealt with were nice and went out of their way with us, however, given these other circumstances, I cannot recommend staying here, unless either the hotel starts taking themselves and their customer's needs more seriously; or you don't mind dropping a decent amount of money for lackluster service and accommodations.
Can you hear me now?
I spent a week in Portsmouth on business. Our in house travel agent made me reservations at the New Hilton Garden Inn in downtown Portsmouth. Every looked good on line and I read the Trip Advisor references before I went. I felt pretty comfortable with the choice that had been made.
I arrived in the early afternoon around 1:00pm and asked to check in. I knew I was early and was hoping a room would be ready. It took 30 minutes for the front desk girls to locate the director of housekeeping. I said, "I can come back later but could I check my luggage?" They didn't know if they could do that. They needed to talk to the assistant GM but she wasn't in. Then they wanted to find the GM but could find her. I finally just said I will be back around 3pm and I put my luggage in my car.
After a bite to eat and a walk around the Old Port I came back to the hotel. It was now about 3:30pm. I found out the room wasn't ready but they had the number to the room. They said they cold check me in but I could go to the room for another 20 minutes. I was find with that and said just give me the key and I will wait in the lobby.
I finally got to my room. Very clean, very fresh, still had that new carpet smell... but again, the property is new. Well the newness wore off pretty quick. I went out to dinner and when I got back I was exhausted. I called down for a 5:00am wake up call because I wanted to work out before I left for the office. I had a really good night sleep but then found out why.... It was now 7:30am and the phone never rang. I had to rush to get ready and get out the door.
I called the hotel when I got to the office and asked to speak to the GM. I was told she wasn't in and they said they would take a message. I said I would call back. I called around 11:00am and was told again the GM and the assistant GM were not in, but they could take a message. I called one more time around 2:00pm to speak to the GM. I was told she is on the phone, I said I would like to be put on hold. 10 minutes later the front desk girl came back on the line and said, "Shawn had an appointment and she couldn't take your call. Would you like to leave a message?" I said no and asked when should would return. The girl said Shawn would be back around 3:30 or 4:00. I decided to leave the office early so I could catch the GM before she left. At this point I has also left a message saying what the problem was and I needed to talk to her.
I got the hotel at 4:00pm and found out the Gm had left for the day. I was told she left around 2:00pm because her daughter was back from college and they were going shopping. Ok, even if they were doing that why would a employee even share that information? That is like having your kid tell your boss on the phone that you are in the bathroom and can't take the call.
Arrived on Tuesday and left on Friday. I left two messages to talk to the gm but never got a call. The finally straw was when the front desk girl left the receiver on the desk not on hold and told the GM I needed to speak to her.... Her reaction was, "I don't need to talk to people with problems."
The next time I am staying in Portsmouth I will stay across the street at the Sheraton. At least there you will get a wake up call.
Great Stay annd Great location
This hotel is in a nice location within walking distance to everything.It is a new hotel, so the rooms are really nice. The bed is so comfortable.It has some foam and air system where you can adjust the softness on either side of the bed. Bathroom has a large walk in shower, no tub. There is free internet wireless available in the room, and a business center as well.Complimentary coffee is put out at 6 am. There is a nice fitness center, and a pool with a hot tub. Breakfast was excellent. Usually we don't like hotel buffets, but at this one, you could order omlets, any kind of eggs,waffles,or pancakes. There was a large assortment of fruits and pastries, as well as the usual bacon,homefries,oatmeal,cold cereals, juices and coffee.For $9.95, I think it was a good deal. All the hotel employees we encountered went out of their way to be helpful. The only negative here is you have to valet park for $8/day. Street parking has meters, and there is a parking garage that would end up costing more. I would definitely return to this hotel.
This hotel is in a great location in Portsmouth, which is a great little city. you can walk to everything (don't try to drive around town) and there are plenty of restaurants and shops within blocks of the hotel.
The Hotel breakfast is great. For just under $10 you can eat at the buffet (all you can eat) and the food is excellent. They will even do custom orders as part of the buffet at no extra cost. they always have lots of fresh fruit available too and a good variety.
The beds are like sleeping on a cloud. Rooms are a good size but with two queen size beds can be a little tight on width.
The staff was very accommodating, very nice, and professional.
The indoor pool is a little small but very nice and warm. They have a hot tub too, which is actually hot.
The gym is pretty good for a hotel gym but if you are into walking Portsmouth is your town.
The only problems I saw were with construction (they made many mistakes such as cracked tub, cracked counter top, unfinished molding around the base of walls, and even placed an outlet in a spot where the cabinet covered half of it)
the other problem was housekeeping. It was inconsistant. they didn't vaccume the room before I arrived so I had to walk on food crumbs from the last guest. they failed to empty trash cans some times, didn't replace empty tissue boxes, etc. Small stuff but something they need to (and can easily) fix.
Even with a few small problems, the hotel is new and should improve, I would absolutely stay here again.
Perfect experience all around!
This hotel just opened about a month ago, but already they are pros. My husband, son and I decided to go on an impromptu overnighter to Portsmouth and we were so thrilled that we booked this hotel. The location cannot be beat. Park the car and walk to EVERYTHING. The hotel is brand new and is in pristine condition. The room was very large and immaculate. We spent most of our time down at the pool with my son. It is small, but very nice, with a hot tub as well. We ate breakfast at the hotel and it was terrific. It was buffett style, but they will also make things to your tastes. It was delicious and hot, with TONS of different foods - not your typical boring buffett. I really cannot say enough about this hotel. We are already planning another trip back in a couple of months. Just three exits north and you are in Kittery, with all the outlets. It is really ideal! Kudos to this hotel and their staff...we thoroughly enjoyed ourselves and we will be back!
Wonderful new hotel
We checked into the Hilton after having one night at an unsatisfactory hotel in Portsmouth. We had parked at the downtown parking garage, and saw the Hlton across the street. It was only ten dollars more a night then the bad place we were staying so we had no qualms about changing.
This Hilton is brand spanking new and opened on June 6, 2006. It's within a block of the Harbour and the vibrant downtown area of Portsmouth. There is a small lap pool on the ground floor, a small bar and restaurant on the first floor and a small but very nice internet area also on the first floor. Right before we checked out I was able to do a mapquest for directions and print them out in five minutes.
The room was standard size. The beds were very nice and had fluffy down comforters. The tv was a large set and had free hbo.
The staff was very nice and each one from the front desk person to the housekeeping staff said hello and gave us a smile whenever they saw us. In the morning I went down for coffee (complimentary) and there was no coffee in the big dispenser. A staff member saw me and immediately offerend to go to the kitchen and get me a cup. She said they were brewing more for the dispenser but didn't want me to wait for it.
The location was excellent. We had not made reservations but were able to check in early and used the hotel as our base while we explored the city on foot. There is no on-site parking, it's by valet only and costs a mandatory $8. a day. Still a deal in this city where the next best thing is the parking garage at 75 cents an hour. All in all, I can easily recommend the Hilton Garden Inn for anyone.
Great value. Sparklingly new and spacious little Hilton hotel right in heart of quaint old Portsmouth, with terrific fitness center, pool, and jacuzzi. Staff are very courteous and very helpful. A real value for the money.
Fantastic hotel and location
new, clean, great service, comfortable beds and large, comfortable room size.
perfect location for walking thru the town and easy highway access for travel.
Great new hotel
We had a wedding in new hampshire and got a room at this brand new hilton for the weekend. it literally opened just days before we arrived, and almost all guests of the wedding were staying there. we were pleasantly surprised when we first arrived at the sophistication of the hotel and competency of the brand new staff. i was under the impression that hilton's "garden inn" was a smaller version of the hilton, like holiday inn express or courtyard by marriott, but it was so much nicer. the bed had a huge duvet, an all marble shower with an incredible shower head. everything we asked for was recieved with such enthusiasm from the staff. we did have a bad experience at the restaraunt one night, the food was slow and it was obvious neither server knew what they were doing, but when i went to the front desk and asked to speak with a mgr, he was very responsive, apologized and did not make excuses even though they were brand new, he went over and took care of everything. the interior of the hotel was impeccable, very upscale. the rooms can be pricey, going in upwards of $300 per night certain times of the year, but if i were staying in potrsmouth, i would definitely stay there.