Hilton Garden Inn Chicago O'Hare Airport
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
- Fitness/Health center
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TravelPod Member ReviewsHilton Garden Inn Chicago O'Hare Airport Des Plaines
Highest temperature while we were here 24, lowest temperature, 1. Totally worth the wind burn on our face and frozen snot on our face feeling!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Garden Inn Chicago O'Hare Airport Des Plaines
My husband and I stayed here (in room 711) for 5 days (Friday through Tuesday) and had a great experience! The hotel is very clean, the staff were always pleasant, and the room service (food) was outstanding. They have a complimentary office on the first floor with 24 hour guest access that has two computers (both with high speed internet) as well as a fax and copy machine. That was a definite plus and helped me stay in the loop while out of town! Other amenities that were very nice were the pool, jacuzzi and fitness room. They are minutes away from O'Hare airport, and have a free shuttle that operates 24 hours a day as well.
If we had any complaints, it would be that our bed had a slight dip in it on the left side. (Probably the side slept on most!) We found this surprising because this is a new hotel & didn't expect the bed to show any wear so soon. Not too big of a deal though & we both slept okay.
All in all, this is a great hotel for the price. We woud definitely stay here again!
We (family of four with two boys ages 11, 8) stayed at the Hilton Garden Inn from April 28th-May 2nd. We really enjoyed our stay (although the rooms are a little small and AC a bit noisy when running)) I would highly recommend this hotel. The kids enjoyed the pool each night and we had it all to ourselves on Sunday night. The rooms were spotless
each day. Another plus was the refrigerator in the room. The staff was pleasant and we did use the shuttle to and from the convention center. We would definitely stay here again.
Really great hotel
Stayed here during the wrestlemania weekend, and had a fantastic time. The room was clean, well appointed and comfortable. The staff for the main part were helpful and friendly. As other posters have said, the shuttle is a real god send, taking you to the CTA station or any of the fantastic restaurants in the area.
A couple of bad things were the misinformation I was given regarding shuttle pick ups, but this was soon resolved. Also, if you need to use the shuttle from the airport and are unfamiliar to the area, ensure you tell REPEATEDLY the hotel staff which terminal you are at, as it took 4 calls to the hotel to establish which terminal I needed picking up from!!!
These aside, a new clean and friendly hotel. I plan to return to chicago, and will certainly stay at this hotel again
What a wonderful Hotel!
I stayed at Hilton Garden Inn OHare in the lead up to Wrestlemania XX. I was a lone female traveller, am used to travelling all over Europe/UK/USA and this hotel was the best. The staff were wonderful from the initial contact over the phone when I called from UK to re-arrange my stay, and whilst I was there. I have gone back there again for another night's stay it was so good! The breakfast was an added bonus! It was included in my rate, but I would have gladly paid $11 for this feast! Room service was really prompt and good, and any other problems were sorted quickly - not that there was any problems as such. If I travel to Chicago again this is my hotel of choice - so convenient for everywhere and if I want to go downtown just a shuttle to Rosemont CTA and off I go. Can't thank the staff enough they were so welcoming and friendly - Thank you!!!
After returning to Chicago O'Hare after a week of vacation and so-so hotels, it was wonderful to come to the Hilton Garden Inn. Check in staff was friendly & efficient. Rooms were spacious, spotless and were equipped with coffee maker, microwave and small fridge. Bathroom was large and clean. Nice flat screen tv and work table with Mira chair and an extra lounge chair with ottoman.
Mattresses and pillows were extremely comfortable and more pillows were brought up on request within 5 minutes.
Breakast was wonderful. While not free, definitely worth the cost - $11 for adults, $6 for children under 12. There was a waffle bar, fresh fruit, oatmeal, bagels, toast, juice bar and a hot bar with omelets made to order, sausage, bacon, crepes. The matire'd was extremely gracious and helpful. The staff was friendly and courteous.
Check out was just as efficient. As another reviewer pointed out, they are just minutes from O'Hare. With the purchase of a one night stay, you can leave your car and they will transport you to the airport and pick you up.
You will not be disappointed with this hotel!
We stayed at the Hilton Garden Inn O'hare 4/8/06-4/11/06 and were completely satisfied and pleased.
The hotel is very clean. Our room, a jacuzzi king, was spacious with a desk, moderately sized refrigerator, large, 2-person jacuzzi tub, and a HUGE bathroom with a hair dryer. There's also a microwave oven and coffee maker, as well as an iron and ironing board.
The exercise facility has brand new "TRUE" equipment- three treadmills, two elipticals, a stationary bike, a universal, and some miscellaneous stuff like a jumping rope, mat, etc. There's a T.V. in there and about 3 or 4 remotes. My Wife and I worked out on two occasions and one time saw one other person in the room; and the hotel parking lot was full. The swimming pool is heated, and there's also a kiddie pool and a hot tub. There is a business center that's open 24 hours and has two computers with high-speed internet, a printer, and copy machine. Use of the room is free. Complimentary wifi is available throughout the hotel as well.
The hotel is about a mile from CTA's Rosemont train station, and the hotel staff will shuttle you there for free. Furthermore, as the name implies, you're adjacent to O'hare airport, and the staff will shuttle you there for free as well.
We had a very plentiful and tasty breakfast in the hotel restaurant, it was above average compared to other hotel restaurants. I ordered room service one evening and it arrived in about 15 minutes and was great.
The staff is what makes this hotel. Every time we passed the front desk or came in contact with ANY staff member, from the Manager to the janitor, we were greeted with a smile and a hello. We truly felt welcomed. Whoever manages this place understands the importance of good customer serivce. OUTSTANDING. Unless you are used to staying at the Ritz, you cannot go wrong in choosing this place.
I stayed at this hotel because I didn't want to stay in downtown Chicago. It was perfect. The hotel is about 8 months old and the staff was bending over backwards to make sure I visit again. If I come back to Chicago, I will stay there. As I walked by the front desk, they actually said hello and smiled. I was wondering if I had something on my face, because it felt so unusual. I guarantee if more businesses would do things as simple as saying hi and smiling, people would come back. The only bad thing I have to say about this place is that when we first walked into our room, it smelled like cigarette smoke. But I think the smell came from the housekeeper because it went away after the first night. All, in all, I would recommend this hotel to anyone wanting to visit the Chicago area.
Perfectly nice hotel
Stayed in this hotel for a weekend trip to Chicago with my mom, and it was fine. The beds were very clean and comfortable, and the room was in fine shape -- nice and tall showerheads! Really, I'm 6'4" and I didn't have to stoop. I appreciated that.
There was a fridge in the room, which was very handy for storing leftover pizza -- Gino's.
Was there on the 'Life's Great Getaways' rate -- I could have the name wrong -- but in any case it included breakfast, which was really very good. They've got someone there making eggs to order, waffles, omelettes, plenty of fruit and cereal. It was very nice, and...free. But this wasn't some lame continental breakfast with a tray of doughnuts, it was perfectly satisfactory breakfast.
They've got a pool which seems to be more for kids than for adults, with fountains and all sorts of stuff like that. I didn't have my kids with me, but they would have loved it.
The hotel staff was very professional and courteous, and overall I had a fantastic stay. Really, it was very, very good, and trust me I'd complain about it if something was nasty. It was fine. I'd totally stay there again.
Nice hotel, awful service
I will preface my comments by stating that I have stayed in a few hotels that were a lot worse, but the Hilton Garden Inn in Des Plaines needs some work, particularly with respect to their customer service.
Overall the hotel is quite nice, it is brand new so there is not very much to complain about with respect to the atmosphere. However customer service is definitely lacking, there were problems with bugs in my room, the hotel was full so I ended up staying one night in a bug infested room (the night manager tried to vacuum the bugs up, but failed) but was moved to another room the next night. Also, don't leave anything behind because they will just toss it out. Management refuses to deal with any of this despite three attempts to contact the manager.
Next time I am in Chicago, I will definitely look for an alternative and I won't be recommending this hotel to any of my colleagues or friends.
New O'Hare-Friendly Hotel Worth Checking Out
As I will say in all reviews, you have to know what to expect when you choose a Hilton Garden Inn. This is not a 4-star hotel (like a regular Marriott) but nor is it the stripped down Hampton Inn. This level of hotel appears to be somewhere in between, making it a good choice for the business traveler who either cannot spend $200 a night or just doesn't need the ammenities of a more expensive hotel- we paid $149.
First, this hotel is very nice because, as of 9/2005 it is only 1 month old. So all the towels, fixtures, linens, etc. are in great shape, the staff is friendly and efficient. On top of that, you have some of the nice touches that you would not get at a Hampton Inn: upgraded bedding with their version of the "sleep number" adjustable bed, decent (not great) menu at dinner time, small bar adjacent to the dining area if you just want a drink, small business center and full front desk support. And of course, free internet.
The breakfast is the very standard buffet (continental or hot) so you can eat and run. Not great, but more than fine. This hotel does not do room service at breakfast, but does so for dinner. For me no room service at breakfast is a negative for busy business trips- but not a big deal otherwise.
There is, of course, the airport shuttle you would expect that runs every 30 minutes.
The only downside is that they have chosen to use wireless internet which remains very unreliable (I had 24 hours when I got from 0%-15% signal - which translated to constant drops in service).
TripAdvisor Reviews Hilton Garden Inn Chicago O'Hare Airport Des Plaines
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