Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, Tennessee, 37738, United States | Hotel
 
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      TravelPod Member ReviewsHilton Garden Inn Gatlinburg Downtown

      Reviewed by griffithb

      One of our favorite places to stay

      Reviewed Mar 27, 2014
      by (5 reviews) , United States Flag of United States

      Always enjoy staying at Hilton Garden Inns. Nice room, not huge but good, clean space. Great view of Mt. Le Count.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      Reviewed by hollynjym

      Almost a 5 but quickly dropped

      Reviewed Oct 14, 2013
      by (2 reviews) , United States Flag of United States

      First glance LOVED this hotel and was so happy I have booked her. Beautiful lobby and the guy at the desk was so nice and helpful and even called us when our room was ready and offered me ice for my cooler or to refrigerate my medicine while we waited. The room itself was nice but then I realized it was pretty dirty. So much so that I actually ended up getting cleaner and a cloth from the maid and did it myself. I have never, in all the hotels I have stayed at around the world EVER felt the need to clean my own room so for this to happen at a Hilton was so disappointing for me. And it wasn't like they just hurried today but that this room has not been cleaned right in a LONG time. There was dust on every table and thick too. And there was food stuck on to all the cards and other things in the room including what appeared to be cupcake icing all over the channel guide for the TV. The bed is also disappointing. It has some adjustment on the side for softness but I am not sure its working and the sheets do not fit the bed so it makes the whole thing feel cheap. The linens are not as nice as other Hilton properties as well. But the decor is nice and the location is really good...on the end of town closest to the park. I have a refrigerator and a microwave in the room which is nice. The ac works well and is not loud. There is free parking and a short walk to the main road. There is free wifi which actually works and is convenient to use! There is a fireplace in the room and its very nice and the room is well appointed. In fact if it was not for the cleaning issue (which is obviously a serious problem) I would have easily given this 5 stars. The only other thing I would change was the jacuzzi. Its outside and by a fire pit off the lobby area and quite large and beautiful but the jets don't work so its just circulating the water and not actually massaging anything really.

      This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

      TripAdvisor Reviews Hilton Garden Inn Gatlinburg Downtown

      4.50 of 5 stars Outstanding
       

      Travel Blogs from Gatlinburg

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