Hilton London Euston
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Historical Traveler Reviews Hilton London Euston
I stayed here last year with 2 friends. When we checked in they accommodated us in a non smoking room. When we asked for a smoking room, they just brought up an astray and told us that we did not have to move to another room because the new had to pack our bags again. the staff was very friendly and helpfull. We had dinner in their restaurant which was perfect! The only thing which we found not as perfect as the rest was the breakfast.
More of a two-star hotel
I'm very glad I was paying a discounted rate of 99 pounds a night, and not the posted rack rate of 179 pounds.
The Euston Plaza is a pleasant-looking place, and the location is not bad. The hotel restaurants were OK, though, being in London, quite expensive.
But the rooms were one-star at best by North American standards. My first room had only a shower stall (no tub) with a soiled curtain much too short for the stall, so that the bathroom became flooded each time I had a shower. The bed was small and uncomfortable. The decor was old and drab. I asked to be moved, and ended up in a tiny room that had a proper bath but was unbearably hot, even with the AC cranked up. Again, the bed was old and worn, as were the decor and furnishings.
The staff were pleasant enough, but rather uninformed about services both in the hotel and the neighbourhood. At times both the desk staff and the concierge were nowhere to be found. Likewise, a couple of times no one answered when I called the switchboard.
Quite disappointing all in all.
My best London hotel experience
My colleague recommended me to try this hotel. I travel regularly and to London at least once every two month. I can only say that I enjoyed the 4 nights I stayed there, very polid staff, great gym and facilities, nice fresh and colourfull rooms. Thats were I will stay in future!
I was very pleased that I had a special Internet rate at this hotel - I can't believe it has 4 stars! I had asked for a quiet room but on checking in, found out that this would be impossible because of my impossible request - a double room. The noise was incredible - we couldn't hear the television over the traffic noise - just next to a major crossroads, Euston Train Station, and two bus stops. We had the Continental Breakfast - only one day as our first day the orange juice was old and watered down - not to mention a funny color. The room, being in a London hotel, was of course impossibly small - climbing-over-the-bed-to-get-to- the-chair small. The chain for the bathtub plug was wrapped around the faucet and impossible to get out, the water pressure was so low as to be almost inexistant. The location was good - 3 minutes from Euston. If I had paid the full price I would have been furious. As it is, I found a bargain but probably won't go back - for me, a hotel is basically to sleep in and if it's too noisy to sleep, there's no reason to go there.
Not the best
I stayed at the Euston Plaza Hotel in April 2002 for a week. I booked the hotel through Orbitz and got a fantastic rate for a 4* (or so I thought)... but, you get what you pay for, i suppose. Overall, I was disappointed with the hotel. I had notified the hotel that I would be arriving early on my check-in date (9am), and they said they would have my room ready. Unfortunately, upon arrival, they were totally confused and had no room ready (despite admitting that they had noted my early arrival in their computer). After waiting for 30 mins while my room was cleaned, I was taken upstairs to a a very TINY "executive suite" -- even by London standards, this room was miniscule... and, as an executive who stays in suites often, I can tell you that this was certainly NOT an acceptable title for the room. There was barely enough space for more than the full-size bed (which was actually comprised of two beds pushed together with an uncomfortable gap in between) and a small desk. The bathroom was adequate and clean, but nothing luxurious. The room faced the street and got plenty of light (huge windows) but also plenty of street noise.The hotel staff was unhelpful and seemed upset when I asked for a room change/upgrade. Begrudgingly, the manager (after 30 minutes of waiting) showed me an upgraded suite, which was much nicer but also 5 times the price of my "executive suite". I ended up accepting the original closet-room that I was originally assigned to.I did not eat or drink at the hotel. The restaurant and bar both seemed depressing. The upside is that there is a credit-card based internet terminal in the lobby (yippee!).I would give this hotel 2 stars, at best... Trust me, spend a bit extra and stay somewhere decent.
Excellent staff and facilities
I stay at this hotel now every single time I am in London. The staff there at the hotel and also at the fitness centre attached are some of the most fantastic left in this industry. They go above and beyond to take care of their customers. I was very ill one time at the hotel and the staff went out of their way to supply with me with Hot Tea and other things in my room without me asking. The staff at the reception desk are very caring and considerate. This hotel is kept extremely clean and the renovation has made the rooms excellent. I have now stayed at this hotel over 3 times in 2003 not one single time did they fail to provide a wonderful atmosphere and a wonderful room. I would recommend this hotel to all Business people for their care their facilities and their professionalism. This is not the ordinary run of the mill hotel. Great hotel for good value! Soren
This hotel just keeps getting worse
I stayed here a few years ago and thought it was fantastic. The staff were friendly and knowledgeable, the room large and comfortable and the food was excellent.
I have stayed a number of times since then only to find a smaller room each time and staff that became less and less helpful.
My recent visit was the worst and the last: I was put into the tiniest room ever - smaller than my box room - with windows so drafty that my curtains moved. It was so cold that I had to ask for an additional heater. To top it all off, the road outside was so busy that I was woken up in the early hours of the morning. I went down to an expensive breakfast (not included) to find tinned fruit as the main attraction. I tried the gym where the water was actually heated and was told the wrong times for the restaurant opening hours.
Don't bother. There are much better, cheaper hotels in the area that actually try and make your stay a pleasant one.
Super value - great hotel
Thank you Euston Plaza. we had a great trip to London and enjoyed the hotel and all the fitness facilities. We will return to your hotel next time we are in London
Worst hotel in the country, be warned
Went down to London for a weekend break. staff were rude from the offset. had to change rooms which later discovered were not meant to be hired out anyway because they were in such a state. no apologies. room service answered phone by saying "what" and promptly hanging up at end. overcharged for room. called us an unlicenced taxi who bartered for his fair. hotel saw no problem with using these people? very noisy outdated run down establishment. 4 star? yeah right!!!!!!!!!!!!!!!! more like 2 star.
The first room was a large king executive at the front of building. The hotel website states that it was refurbished in 2000 - little evidence of this! Bathrooms were disgusting. Mould growing on bath and tiles - tiles were cracked and the plastic marble sink was badly cracked - paint was pealing off bath and skirting boards in bedroom. there was an extension wire running right across the middle of the floor and phone wire was also running accross the floor. large extension reel also had pride of place in the middle of the floor. complained and asked to be moved. this was greeted with distain and we were eventually moved to a small double room. the room had stale smoke and the bathroom was of the same standard as previously described. only this time we also had the pleasure of haaving a stained toilet seat combined with little creatures crawling accross the floor. it was with great pleasure that we checked out of fawlty towers twin hotel. on checkout they refused to give a lower price despite movingus to a lower class room, again no apologies were offered, in fact they tried to argue it was the same type of room but only different make of that what you will!
Noisiest Hotel in London? They don't care!
I thought this hotel would be value for money when they offered me a quiet room in the centre of Bloomsbury in January 2002. I was wrong.
They switched my booking and gave me a room on the front at the junction of two busy roads. there is no double glazing and the traffic noise all night was horrendous.
Don't bother to complain. I filled in their customer service form and wrote to the manager twice after my visit. It si march and I am still waiating for any reply.
Don't stay. They don't care.
TripAdvisor Reviews Hilton London Euston
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