Hilton Dublin Kilmainham
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Historical Traveler Reviews Hilton Dublin Kilmainham
Comfortable and Clean Hotel
We have just returned from a two night stay at this hotel and were a little apprehensive after reading some of the other reviews. We found the hotel comfortable and clean and the staff were all very pleasant and helpful.
We had lunch on arrival and enjoyed the food which was well presented. The evening meal was also very well presented and tasty. If I had to make a little dissatisfaction it would be the breakfast. I asked for porridge and a mushroom omlette and was informed that they were not available. I have stayed in Hilton hotels during the last year in Toronto, Berlin and London and was able to have both of these requests accomodated. The scrambled egg looked very unappetising although it was replaced with fresher supplies which I sampled and found to be edible.
I would stay at this hotel again as it is situated in a good area of the city away from crowds and had two attractions in close proximity for visiting.
Wish we knew better....
We saw in a previous review that the air conditioning in the hotel didn't work and the individual had to be moved to another room, BUT he/she mentioned that it was a newer hotel and maybe they were working the bugs out.
Well, that's not the case. The bugs weren't worked out because our room had virtually NO air. It was hot in the room and we didn't have any windows that could be opened. One staff member claimed that the unit was reset - we were out for 4+ hours, and it was still baking in the room. Manager came up, did the same thing...never cooled off at all. Put in a complaint at the front desk in person, and the guy actually said, "What do you want me to do about it?" Finally, we got moved to another room...got wine, fruit platter, and chocolates, so they were accommodating and apologetic. The air was working (operative word being was). After about 4 hours into the night, it was just as hot as the other room. We didn't bother to complain again - who wants to be that big of a pest?? I wouldn't recommend a stay at this hotel until the problems have been corrected for certain.
Not only that, there was construction next door, don't try to sleep in even a little bit. If you're traveling for business that can be someone's alarm clock, but I don't want to hear that when I'm on vacation! It wasn't in walking distance of anything either. We had to catch a cab back and forth to the hotel - it's at least 4-5 miles from the heart of Dublin. If this hotel had 5 star accommodations, I wouldn't hesitate to stay there, but it definitely wasn't worth the cab fare!
Clean Hotel But Terrible Service
This hotel is new, clean, nicely decorated, and has a great location across the street from the Kilmainham Jail; however, I would not stay here again due to the terrible service and other problems.
The front desk clerks were pretentious and either unfriendly or had language problems, (I think they're from Eastern Europe). I had to ask a question 3 times and the clerk still did not completely understand what I was saying.
Our room had 2 towels, no face cloths, and 3 hangers; when a housekeeping attendant came to bring more, he expected a tip.
One of the most irritating things of our stay here though was the elevator. You have to put your room card in the wall to get it to work, but there are no instructions about how to work it. I ended up going up and down to floors I didn't want, or standing there for minutes trying to get it to go. It was a real hassle, and it was not necessary to have to use your key.
Also, the t.v. remote works only if you're standing in front of the t.v., and that's after you spend an hour trying to figure out how to work it.
The chair leg by the desk was visibly broken, (bending inward at a severe angle), as well as the table leg, yet they were left that way.
The hallways and rooms were very hot. You couldn't adjust the temperature of the room on the thermostat and the window only opened a crack.
Also, expect to be charged extra for everything:
Want a cot added to the room even though you don't have an extra guest? It's 30 Euros.
Internet access is 20 Euros.
Parking is 20 Euros.
In the end the words I would use to describe this hotel would be:
A Rip-off the tourist mindset
A great place
we found this hotel a great place to stay, the check in was a bit slow, but the culture in ireland is much slower than what we are used to in England, the hotel has a gym and spa pool, sauna, steam room etc No Pool to swim.
The gym and spa staff are very helpful,
We will be staying here again, a very clean hotel, with a reduced price for hotel guests when parking under the hotel in the secure park.
happy to recommend this hotel to anyone, check out the hotel website for cheap breaks and special offers.
Couldn't have been ay worse, really
We've stayed in Hilton's all over the world, normally with good to excellent results.
This was appalling.
We wanted a hotel with a pool and car parking and rang central reservations, told them we were traveling with kids and verified that they had both.
We checked in to be told that the parking was E12. Not expensive but it would have been nice to have been told that when booking. Then we were told that they don't have a pool, it's a "hydrotherapy" pool, no for kids under 12.
And then the killer - we checked in at 3:30pm for our two connecting rooms. Only one was ready. Ok, they told us the other would be ready in 45 mins, not great but what could we do? We had a charity function to attend at 7 that we needed to get ready for but we went for a meal and came back at 5:15.
To be told at that stage that the room wouldn't be ready for another 30 mins (almost 6pm)! I asked to see the manager who was dismissive and had a "well not much I can do" attitude. We asked for a refund and checked out. Only when everything was packed in the car did the receptionist (not the manager) offer the second room comp by way of apology.
Which was too little too late. Very, very, very poor.
¡Hotel y piscina excelentes!
Este es un hotel nuevo que está muy bien. Se encuentra en una zona tranquila, lejos del centro de la ciudad, así que pudimos dormir bien por la noche. La habitación era muy amplia. Además, cuentan con un gimnasio y una piscina especial para hacer ejercicio formidables. El servicio de recepción fue estupendo. ¡Todo el personal se volcó para atendernos! Como el hotel sólo llevaba abierto 3 semanas todavía tenían que solventar pequeños problemas técnicos - por ejemplo el aire acondicionado (no funcionaba en alguna habitación). Sin embargo, no tuvimos ningún problema. La pena fue no haber podido conseguir una habitación antes porque ya estaban reservadas al coincidir con una conferencia internacional a la que acudimos. Hicimos la excursión de día en bus/tren al Anillo de Kerry (Ring of Kerry). Se puede ir andando a la estación de tren desde el hotel, que está cerca.
Not ready for us
I was traveling through Ireland with 12 family members. The hotel was
not prepared for our arrival (at 5PM) and I got two twins instead of a double or king bed. We could have changed rooms, but check-in took forever and I didn't want any more hastle. There was no one to collect our bags, and there is no ramp for wheeled luggage, so we had
to lug them up 10 stone steps to the door. After check-in it was fine, but it is so remote that it was about 15 Euro to get into town.
I would not choose this hotel for a stay in Dublin.
Great hotel, very pleasant
Hilton hotels fall into two categories: faceless, boring, overly-pretentious, business hellholes whos only purpose is to extract the most amount of money from cheap suit-wearing salesmen; and ultra-modern, pleasant, comfortable, light and airy. Thankfully, this Hilton falls into the second category.
It's so brand new, taxi drivers don't know where it is. Some will even drive a very, very long way round to get to it. This is a drawback. But it's the only one.
The staff were polite - even though I was with a large, rather demanding group. The room was delightful - large, bright, clean. The bar area is bright and airy, and yes, they serve Guinness. The range of TV channels good. The food tasty. It was all really very good.
I'd heartily recommend this to anyone who wants to go to Dublin - with the proviso that it's a five minute walk to a tram stop, or a taxi ride, or a half-hour walk to get into town. If that doesn't put you off, go; it's really very good indeed. And a Hilton, unbelievably.
Outstanding hotel and pool area!
This a new and wonderful hotel. It is located in a remote area outside of the city center. So we could sleep well at night. The room was a wonderful size. Foremost, they have a outstanding workout facility and hydro resistant pool. The front desk customer service was outstanding. Each staff went out of the way to help us! The hotel had only been open for 3 wks so they are still working out the kinks in some of the operating systems - i.e. air conditioning (it shut down in a few of the rooms). However, we never had any problems. Too bad we could not get a room sooner because they were booked due to an international conference that we were attending.
We took the day bus/train tour to the Ring of Kerry. The hotel is a short walk to the train station.
Beautiful property, good location
We booked a free deluxe king room at the Hilton Kilmainham on Hilton's website using Hilton Honors points months in advance of our arrival on May 25th and were getting concerned as their opening date kept moving. Hotel did open on May 21st so it was not a problem for us. We arrived in Dublin from the states at 8:30 am and went straight to the hotel. It is more challenging to get to this property from the airport with luggage, unless you cab it. You can take the AirLink from the airport to Heuston Station for 6E but it would be a trek with luggage from Heuston Station unless you grab a cab from Heuston to the hotel. If you take this option be sure to exit the station on the side of the street that is one-way going AWAY from downtown or it will add 5E to the fare to get turned around. The hotel website recommends a cab from the airport and estimates the cost at 20E while our cost was 40E. Upon arrival we were fortunate enough to be able to get directly into our room upon check in which was a fabulous benefit.
Our room was very nice, great view overlooking a park, spacious, plasma screen tv, comfortable, fluffy bed, sitting area, separate shower and tub in a great bathroom with Crabtree and Evelyn amenities. Only negatives on the room were negligible - no face/wash cloths and in room coffee/tea consisted of packets of instant coffee (both of which we learned is typical in Ireland), the frig/honor bar is the type that if you move anything or pick up anything, it electronically registers as use so watch your bill at check out if you open the frig (very common in new properties), balcony that you cannot access, and took a few minutes to figure out how to activate the lights (must insert AND LEAVE your room key into a slot by the door so lights turn on and STAY ON).
We showered (awesome shower head and water pressure), changed and headed out to explore following some great suggestions by hotel staff. An important consideration in booking this hotel is the location. It is not at all clear from the hotel website map where precisely it is on Inchicore Road and how close to the Kilmainham Goal (Jail) or transportation. It appears to be in an industrial area so we were well pleased to see that it is directly across the street from the Kilmainham Jail (excellent tour that provides great perspective to begin your Dublin stay) which is also a hop on hop off stop for the YELLOW (not red) CitySightseeing Bus. Additionally, the hotel is across from the Royal Hospital/Museum of Modern Art, a beautiful, park-like area and an easy walk to Phoenix Park.
We had lunch at the hotel in the bar area and the quality and prices were fine. Staff was all extremely helpful. There is a Sparr (convenience store) 1 1/2 blocks away. Went to bed early and slept great in this well insulated hotel free of typical hall noises with individual room air temperature control.
We checked out very early the next morning (prompt wake up call and hotel arranged cab on time), left some luggage, and made it over to Heuston Station (5 minute ride) for a 7AM train trip to Limrick and overnight in Galway. Returned the following night and checked back in for our second night at the Hilton Kilmainham, this time in a regular room which was not hugely different from the deluxe. Seeking some local ambiance, that night we went over to the Patriot Pub across from the hotel and enjoyed the local pub scene. Fun place and you can order off the menu of the Italian Restaurant upstairs and they deliver to you at the bar. All in all, this hotel presents a great option close to Heuston Station for those not wanting to be stuck in the middle of town, and who prefer a quieter area.
TripAdvisor Reviews Hilton Dublin Kilmainham
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