Hilton London Docklands
How has this hotel rated in the past?
- Drycleaning onsite
- Room service
- Wireless internet connection in public areas
- Wireless internet connection in room (surcharge)
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Historical Traveler Reviews Hilton London Docklands
Excellent Hotel and Budget friendly! Breakfast too good ! The rooms are nice.
Have become a regular
I have stayed here 3 times now (2 adults & 2 children) We have stayed in a family riverview room each time which i have requested on the online booking details. Each time i have rung the hotel before arrival to check i have been allocated the room i want and each time,although they have allocated me a different room, when i point out my booking request made online they always accomodate me in the room i want. (Just a point to beware of if you want a particular room/view check with the hotel before arrival to avoid disappointment. The staff are very helpful)
The family rooms sleep up to five people but you can not book this online. You will have to contact the hotel direct. I book online for 2 adults and 1 child and then ring them to let them know that i will be bringing an extra child as the online booking system only allows you to book 1 child in the room with 2 adults. This does not create any extra charge.
The riverview rooms are lovely and spacious although some of the rooms in the older building are slightly shabby but you don't worry about the children making marks or putting sticky fingers on things. The bathrooms in the rooms we have stayed in have been quite small but adequate.
The breakfast and evening buffets are excellent. The ferry across to Canary Wharf is fun but expensive. Canary Wharf has a good selection of shops and restaurants. The hotel courtesy bus is efficient running every 15 minutes but if the bus is full you will have to wait for the next one so beware if you need to be anywhere in a hurry. There is a good selection of American type diners,a Pizza Hut and a cinema within a 15 minute walk and more shops at Surrey Keys. The Jubilee line provides easy access to the whole of London. A weekend family rail card on the tube is only£5.60 (2 adults &2 children) for one days unlimited travel. HAVE FUN!
Not in the Docklands & not really up to Hilton Standards
Stayed for one night in early March 04. Despite it's name it is not situated in the Docklands but on the other side of the river Thames in the "middle of nowhere". Cost 2 GBP to get across via a "water taxi". In the evening, it took half an hour by taxi to get from Docklands to the hotel (no water taxi, tunnels closed). Rooms are cheaply furnished - more like a 2-star Ibis than a Hilton. Outdated phones, so no modem access from hotel rooms. After 11 p.m. it took ages before somebody picked up the phone at reception. Average breakfast buffet. However, the restaurant was not clean with leftovers lying under the table. There are dozens of hotels in London that offer more for much less.
Nice, but not very nice
We booked the winter special for two nights(total GBP 140). The first room they gave us was located in the side building on the 6th floor with an excellent view. But it smelled like a Cuban tobacco factory and the carpet was quite dirty. As a HH Gold member I expected at least to get the non smoking room I booked. The friendly person at the front desk switched us to a new room in the main building which was modern, nice, clean and gave us lots of space. The winter offer we book had breakfast and one dinner included. The breakfast was outstanding, really a 5 star choice. The dinner buffet also offered a wide selection of food, but the serving temperature of the food was to low. The shuttle bus needs only 5 minutes to/from the tube station (if you can get a seat..). A 4star hotel (no mini bar) with very friendly staff which is still close enough to the major attractions of London to choose it as a home base for a trip. A Pub is across the street.
Loved the friendly staff
Stayed here for one night in February 2004. Room was clean and spacious and our standard double room even included a small view of the Thames.
We were in the old part of the building which was immaculate plus we enjoyed crossing the enclosed walkway between the new and the old building as it is over water with spectacular views across the river, very romantic, especially at night. The bed was so comfortable, I wanted to take it home and the running water in the bath and shower was always a perfect temperature. The Traders Bistro was closed for renovations but we wished we had tried the Terrace restaurant as we got a bit lost driving in and out of London. We had visitors from Italy with us and we were amazed to find the receptionist on the desk was Italian. All the staff were absolutely wonderful, they were so friendly and helpful, they just couldn't do enough for us. We used the very useful shuttle bus to the nearby Canada Water Underground station (which runs every 15 minutes). We can't wait to go to London again as we will definitely use this hotel again.
Stayed here for six nights in February 2004. Room was fine (very clean and reasonably spacious), room service is 24 hours, the Terrace Restaurant is fine (the Traders Bistro was closed for renovations while we were there), the staff was very helpful, and the shuttle to the nearby Underground station (runs every 15 minutes) was very useful.
Only minor quibble is that they kept getting the bill wrong--putting charges on there that were incorrect (and which they quickly removed once I pointed them out). Beware: in-room phone charges are outrageous.
We booked a 2 day break in a de-luxe river view room. Cost on the net was £105 GBP per night including breakfast both days and evening meal on the first night.
At check in we were given a side view room but hotel immediately changed our room as soon as I complained. Whilst I would not describe the room as de-luxe it was certainly large in area, with one double and one single bed, sitting area with sofa and a small balcony with fabulous views across the river to Canary Wharf. Decor minimalistic, not my favourite but ok. Most disappointing aspect was small bathroom.
Overall the room was pretty good.
Food in hotel was good and plentiful. Breakfast and evening meal were both buffet style with plenty of choice, nicely prepared, and eat as much as you liked. The a la carte restaurant was closed during our visit.
Hotel is located on south side of Thames so might not seem ideal but there was a free, and regular, shuttle to and from underground station.
An off-peak day ticket cost £4.10 and this allowed unlimited all day travel on tube, bus and docklands railway. The ticket also qualified for discounts on certain river boats. Good value for money particularly as we found all the transport services to be clean and efficient.
Thumbs up to all the hotel staff who were efficient, courteous and pleasant.
The last time I had been in the Docklands area it was little more than a building site. Today it looks great. Primarily a business centre but thriving with shopping malls pubs and restaurants. Got to be visited.
The river trip from the hotel across to Canary Wharf and then upriver to central London is a real treat and not to be missed.London is a great city and Dockland only makes it better.
This is a hotel which provides good amenities, is easily accessible but in a quiet location, has free car parking and is outside the congestion charge zone. Highly recommended, so much so that we decided to treat ourselves to an extra third night.
Good hotel, but fantastic breakfast. Sure its not cheap but the range and quality of food on offer is amazing. Name any breakfast product from the British Isles and its on offer here. Haggis, Kippers, Porriage, Welsh sausages, potato cakes, white pudding, black pudding, plus all the usual cooked breakfast fare. The best start to a days sightseeing in London!
Very friendly and quiet hotel
Been visiting this hotel for 3 years - every week. Great views of Canary Wharf and nice and quiet. Not much good for 'London nightlife' though unless you want to travel quite a bit!
London Hilton Docklands. I'm staying in this hotel for some 7 years (mainly business, 30 nights a year at least), formerly known as the Holiday Inn Nelson Dock, before that Scandic Crown.
Located in the Docklands opposite Canary Wharf. Fabulous views over the river and Canary Wharf. Some hate the hotel, some love it (like me). Although situated some 3 miles east of London Bridge / Tower Bridge, you'll get there very fast by the river taxi service operating all day. Not only a perfect way of transportation (12 minutes to London Bridge, 23 minutes to Savoy Pier /Embankment) but also a fabulous sight seeing tour which I still enjoy after numerous rides on the fast catamarans (up to 220 seats at 38 miles/hr.).
The only hotel in London (as far as I know) with Limousine Service. Chauffeur (9 available, Mercedes and Jaguars, working exclusively for this hotel) pick you up from any London airport, drop you at any destination you like and take your luggage to the hotel, great guys, competitive rates and so reliable.
Cosy hotel, friendly staff, the bartenders are great and the atmosphere is not to be compared with any other London hotel.
Hotel currently undergoing major renovation (GBP 5M in three years), needs refurbishment indeed. Health club (Living Well) just reopened, very good facilities.
Buffet breakfast/lunch/dinner in the Wharf restaurant, a la carte in a big former sailing vessel moored in a dock at the hotel, great atmosphere, good quality but high prices (not a surprise in London..).
This is a very underestimated hotel, there is no other hotel in London where you sleep so well, no noise, no trouble, just relax and so close to the City but also Greenwich.
TripAdvisor Reviews Hilton London Docklands
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