Hilton Dallas Lincoln Centre
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Historical Traveler Reviews Hilton Dallas Lincoln Centre
Renovations are finished, Hotel is now great
I have seen the other reviews on this site about the major renovations being donw on the hotel. Rest assured, they are now complete, and the hotel looks awesome. I stayed here both before and after, and I ws very impressed by the work that they completed. We had a truly great stay, and both the public space and the suite were exceptional. I was also glad to see that the service was excellent.
The hotel put millions of dollars into the property and is now a four star hotel I would reccomend to friends and family. There is no longer any construction at the hotel, and it is in tip top shape. It is very upscale and more european in decor than it was before.
Look at the date on the other reviews, and know that all of the renovations are complete and you will now walk into a brand new hotel that sparkles.
Great if you can get a Bargain
We stayed here on a PriceLine bid and for what we paid, felt the hotel was very fine. I would have been disappointed had we paid full price. In our case, the staff was extremely pleasant and helpful. Very friendly reception, many pleasantries and helpful information. Went to lobby later for a wireless kit and they just handed me one. Also was advised where to park my oversized vehicle at no charge. The room was very nicely done, beds were fantastic and work area spacious, well lighted and easy access to plugs and connections. Now, the bathroom really needed some work for sure. The fixtures were pretty creaky, there was a weird drain hole in the ceiling of the shower, the curtain was flimsy and too short for the tub. Having said that, the shower was a wonderful experience (probably thanks to the dated fixtures) with loads of hot and powerful water. We would stay here again in a minute for the right price. Contrary to other posts (perhaps Hilton reads these), we found the staff to be outstanding.
Should be OK when it's finished
Now a Hilton, the public areas are under major renovation. Downside of this on recent stay was that sports bar and coffee shop were closed. However, "Crockett's" bar staff and waiters could not have been nicer. Booked the Executive floor, waste. Lounge comfortable, but no real facilities such as check-in, cocktails, snacks etc. The rather overbearing "custodian" of the lounge said management decided not to offer evening drinks and snacks as few people participated. Feeble excuse, it's called service. All in all, not bad for the rate, but there's much better in the area.
The Doubletree (now a Hilton) - Lincoln Centre
I'm a Hilton Diamond customer and recently stayed in this hotel after a "lucky" bid on Priceline. The rooms here are nice but a few members of the front desk staff are not pleasant at all. I was hassled when I requested an upgraded room. The executive lounge doesn't offer much (no evening drinks on the weekend and closed on Sunday altogether) but the nice lady up there was the most delightful part of my stay. Overall...
not up to par for Hilton.
Try a different hotel!
My husband and I stayed here overnight as a getaway while our kids were
with their grandparents. This hotel is an embarrassment to Dallas and I
am thankful I have never suggested it to anyone. It took three tries to
get us into a room that was not currently or previously occupied - when
we entered room #1, it was still occupied by a couple who had been
there a day and a half already and were waiting to be moved to a
different room. Room #2 was vacant but there was a used soap bar in the
soap dish, a toothpick by the sink, a used glass (complete with
lipstick!) on the counter and a partially eaten cookie and wrapper in
the wastebasket. The people who had been moved from this room sent to
room #1647 if the notepad by the telephone was any indication!
When we finally got into a clean room...Yes, we had the drip, drip all night in the tub from the AC overflow. The caulk in the tub was moldy and separated from the tile. It was a very mediocre experience - we have hundreds of hotels in Dallas - if you are reading this review - try a different one!
4-Star Rating- Why?
I am always guilty of reading reviews for my benefit and never writing one for the benefit of others. I simply cannot do that now. The Doubletree Hotel Dallas- Lincoln Centre is an embarassment to the chain. The good- Nice furnishings and good cookies. The bad- The most disrespectful and non-present staff I have ever encountered. Across the board, from check-in to bartenders, they could care less that you are staying in their hotel. The lobby (80's style) is huge, empty and almost as unfriendily as the staff. Shuttle service to the Galleria is more painful than the old days on a crowded school bus (they only use one 13 passenger van). The bathrooms are small and dirty. Our "executive level" room had a drain hole in the ceiling of the shower that dripped all night. By the way, the executive lounge is closed all weekend, but you would not know it from asking the staff. I am easy to please, but this hotel is a complete disappointment. Stay away.
Double Tree @ Lincoln Centre is bad!
We stayed there several years as it was the headquarters hotel for our group. Never did we have a smooth sailing stay. We had problems with our key card not being coded for the elevator (we were on a secure floor). This happened more than one year. The service in the sports bar was TERRIBLE. The management knew there would be a very large group all weekend, yet he staffed only one wait person. He was not accomdating about which channel people wanted on the TV.Worse yet, we used valet parking. When the attendant brought our mini-van, he was driving very fast. When we opened the back, we discovered he'd thrown our ice chest over, causing it to leak. We'd done some shopping there and more than one of the items was broken. Needless to say, the attendant didn't wait around for a tip!As a result of all this, we finally decided we'd rather stay elsewhere than at the headquarters hotel.
I've stayed in worse hotels that are supposed to be 4 stars. The lobby is very nice, as are the rooms, but the service was average to poor. The restaurant was closed for reservations, so my only option was a smokey bar where you could order all the restaurant fare and a little deli. Employeess didn't seem to know the area well and weren't able to recommend any local restuarants outside the Olive Garden variety. Room service was good, as was the food, though. Really good location, with access to two major highways.
Great Place to Stay!
We've stayed in 30 hotels in the last 4 years and
DoubleTree Lincoln is great! Wonderful, fabulous restaurant, lovely breakfast/good service &
a beautiful lobby and pool/park area ... I'm
making a 3rd stay there in July!!
Don't Stay Here !!!
I am a corporate exec in the Telecom industry and travel extensively. I checked in here as it is close to the Galleria, and promotes that you have full access to the local fitness club. However, the shuttle only runs on the hour to the Galleria, and the fitness club is closed virtually all weekend (access is $11 extra per day, but good facilities when open). On arrival at 8:30pm the coffee shop was closed, the business center was closed, the gym was closed, and the food was nasty in the sports bar, which also happened to stink of smoke (with only 5 people in the bar, and none actually smoking at the time). Everything shuts down in this hotel early, although it seams to have an incredibly large lobby with no actual facilities. Note, coffee shop uses Starbucks coffee, but with an electric espresso maker (not good for the coinsurer). There is no way to get bottled water after the bar closes, as the vending machines only hold sodas. Unless however, you order from the late night menu, in which case 1 small (9oz) bottle will cost $6.20 ($2.75 for the water + $2.50 delivery charge + 18% gratuity)... Marvelous !! Oh... and by the way two bags (each containing a single cookie) was handed to me at check-in as my consolation prize for no coffee, and no access to the gym, and no access to the business center... Later found out that everybody gets a cookie, as none are left in the room to accompany the absent mini-bar.
On the second night, to be brief: broken glass all over carpet in corridor just outside room (no extra charge), lights turned out over pool table in sports bar at 11pm and cue ball confiscated by bartender as they were "closing soon" (when they were actually closing at 12am), there was another customer at bar complaining about disgusting food as we were ordering at the bar, and sent all his food back.
PS drivers of the shuttle bus to the Galleria are a great group of chaps, and free newspapers are left in the coffee shop area after hours!! Also, if you want to tick off the very helpful (not!) front desk staff hit random keys on the lobby piano very load. Enjoy your stay, or perhaps check into the Westin and have a much more convenient and enjoyable time.
TripAdvisor Reviews Hilton Dallas Lincoln Centre
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