Hilton Crystal City at Washington Reagan National Airport
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TravelPod Member ReviewsHilton Crystal City at Washington Reagan National Airport Arlington
I would definitely recommend this hotel to others. I stayed there last year for our 8th grade trip to Washington, DC. It was great!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Crystal City at Washington Reagan National Airport Arlington
1st Hilton stay & not impressed (2nd floor)
This was my first time staying at a Hilton property and from my experiences I'm skeptical to stay at another. First I'd like to say the staff was excellent and very helpful. The shuttle picked me up from the airport less than 5 minutes after calling to request it. Then when checking in the woman ran my card and asked if I had another because it hadn't gone through. I knew there were funds in the account and the card was working properly so I asked her to run it again, but before she could another guy stepped over and pushed some buttons and had me in a room in no time. My reservations were made through a travel agent who didn't have my HHonors number, but when I checked in my number was attached to my room, not sure how this happened, but it was nice. So I go up to the room and the first thing I notice is the dirty window. Both the inside and outside of the glass was covered in dust and you could see where people had written on it when it was previously fogged up. The little notepad holders had peoples names and numbers written all over them and the nightstand was covered in 'pen grafitti.' The bathroom suprised me with how small it was and the trash can was cracked all the way to the bottom. The door to the hallway had a HUGE 1" gap from the bottom of the door to the floor and I could easily hear everything going on in the hallway, despite the small amount of traffic. Though all of these problems are pretty much cosmetic, I expected better from a Hilton. The leather chair was comfortable and the beds were excellent for hotel beds. If I'm back in DC I think I'll try the Hampton down the street.
Great Hilton Property!
My son and I just returned from staying at the Hilton Crystal City. The hotel is located very close to Reagan National-DCA and the hotel shuttle will pick up at the airport.
The entire hotel appears to have been recently renovated. We had a room on the 12th floor that was new, clean and fairly large. The beds were very comfortable and the linens and towels in good condition! A BIG plus was the quietness of this property. We never heard a plane the entire time-the rooms are very, very quiet.
The staff was extremely friendly and always available to help us in finding our way around the city. The Metro is about 2 or so long blocks away from the hotel, so bring your walking shoes. Legal Seafood is across the street from the hotel-a very delicious seafood restaurant!!
We had no complaints and I would highly recommend this Hilton! It's a great hotel!!
Why bad reviews?!.....
...what do people want, exactly?!....stayed here for 2 nights at the end of March - difficult to fault, especially for £40 per night for a room, including breakfast.....room modern/clean/quiet/spacious.....staff helpful in every way......facilities excellent, especially the gym & pool.....local area has several authentic eating/drinking places......don't use the TV internet facility, as carrier pigeon would be faster......A FOUR STAR HOTEL FOR TWO STAR PRICES!...
Not downtown but worth a look!
They are in the process of remodeling this hotel. We were in a corner remodeled room and it was spacious and beautiful. I found the staff here accomodating and wonderful, they gave us a 10:00am checkin! It is a little hike from the metro..about three blocks but the shuttle will give you a lift going there. Hilton Honors room did a good spread at night including barbqued chicken and sushi! Legal Seafood is right across the street.
Disappointment in DC
Looking for a reasonably-priced hotel in the Washington, DC area is not easy, and I thought I would be safe staying at a Hilton hotel. We paid $89 per night, and I found out quickly that you get what you pay for. The room was not clean, hair on the toilet (!) According to their guest amenity book, they are supposed to offer free shuttle rides to the nearest Metro station. The first time we requested this service, we were dropped (along with a couple pilots) at Reagan Airport and told to catch the Metro there - NOT the nearest station! The next day, we asked for the shuttle again and were told that they don't offer shuttles to the Metro. If this is the case, they shouldn't advertise that they do. I guess we just got lucky that first day. Dinner was good, as was breakfast. In the future, however, I will definitely pay more to get better service.
Having seen the mixed reviews I was apprehensive when I ended up here via Priceline (for $80 a night in late April, 2004.) The location is good-about 4 blocks to the Metro and a short ride to the airport. The room I had was clean and quiet but in need of renovation. They are in the process of renovating floor by floor so this issue should be eliminated by later this year. The public areas were in top shape. There are a number of restaurants within walking distance including a Legal Seafoods just across the street.
Not impressed with the Hilton.....at all
I stayed at the Hilton with 70 other guest who were on a trip to DC. Upon making my reservation I felt comfortable in knowing I would be staying in nice hotel with what I was hoping good customer service. Upon check in I was greeted by Bobby who was very nice and friendly. However I was informed that the parking garage was $16 per day, this is not told when you make a reservation. So I let that one go because I probably should have checked on that myself. Then I check in to my room on the 12th floor. The room was directly beside the service elevator which ran 24 hours a days and made a very loud noise. So loud that woke me a few times throughout the night. The bathroom was not clean. There was hair on the toilet, coffee pot and sink. The batteries in the remote control were dead. The carpet was about 20 years old and ragged. I then called the front desk to tell them about the bathroom. Nothing was done about it because it was too late. I also requested a wake up call for 6:15AM the following morning as I had to be on a bus for tours at 7:00. Luckily I set my cell phone alarm because I did not receive a wake up call until 6:50AM. They were not concerned that they were late and didn't even apologize. The following night a woman in my group walked downstairs from the pool to check on the children without shoes on. And was told by a woman staff member that "She must not be from around here because it is illegal in Washington, D.C. to go without shoes." That is a new one for me. The day I checked out I woke up to find my receipts had been slipped under the door for check out. However I was given the wrong receipt with someone else's information. I went to the front desk to check out and the man was VERY rude to me and I had to ask twice for my correct receipt as he continued to flirt with his colleague as I am standing there ready to go. He actually asked me "Do you need something?" Long story short: I will not stay here again. Customer service is awful and the rooms are questionable and loud. If you want to stay in a hotel where you can hear the people in the next room having s** this is the place for you!
This place is just alright. This is the second Hilton that I have stayed in that falls into this category. Room was ok, with a SMALL tv and dirty ventilations system (VERY dusty in the vent) and since I am breathing that crap, it really matters. Bathroom was small. Coffee in the hotel SUCKS. The gym was closed for renovation, and no effort was made to accomodate people at another facility (I am a Hilton Honors Silver member and get complimentary gym passes at Hilton). Best part...THE STAFF. they rock, but this place needs an overhaul. By the way, if you see something that says they spent several million bucks upgrading this place, they certainly didn't spend it on the rooms.
Average facility in a good location
Stayed here on business. Easy on and off the Jeff Davis highway and good location for getting into DC by either Metro or car. Rooms were average for price. It took three days before I recevied wash cloths.
The service at the restaurant was TERRIBLE! The parking garage was very difficult to maneuver through (we had a four door Taurus). Better to go across the street for any of your meals. On the plus side....the staff was friendly and the room was quiet. If my travels took me to Crystal City again, I would select another hotel.
We Had A Blast At The Hilton Crystal City
I traveled to Washington, DC on a tour bus with 52 other people. Reservations were made months in advance. Upon our arrival, check-in was a breeze! We found each and every staff member to be courteous, attentive and more than willing to meet our requests! The rooms were very nice, quiet and clean. Any problems members of the group encountered during our stay were handled with utmost efficiency.When two tour members missed the bus that took us to the pier to catch a dinner cruise, the Bell Staff quickly arranged alternative transportation they arrived in time to catch the boat!I've read poor reviews regarding the staff in other Crystal City Hotels, but the staff at Hilton Crystal City is second to none!!
TripAdvisor Reviews Hilton Crystal City at Washington Reagan National Airport Arlington
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