Great hotel!!!

I got this hotel off Priceline for my Chicago stay on Aug. 18-21, 2004. I was in town for a wedding held in the suburbs and needed easy access to highway. My car was taken great care of by the valet all 3 days!! It cost $32/day with in/out priviliges. Upon arrival, check in desk was very welcoming. THey gave me an upgraded room on the 10th floor. Beautiful, modern decor. Very impressed!!! I had an airport view (which is considered their ocean view). Windows are completely soundproof! Room was clean and housekeeping very good! Bathroom had Neutrogena products. Had room service of pancakes and omelet. Everything was delicious. This hotel has a nail/hair salon in lower level and very good healthclub. Would definitely stay here again!! Service was good from bellhop to checkout!!!

Another soulless Hilton

As you'd expect, the Chicago Airport Hilton is completely lacking in charm or character. A convenient place to stay for an overnight connection, but not much else to recommend for it.

Mixed feelings...

Stayed here July 3 because I couldn't get a decent priced room that night downtown.

The good: Was given a newly renovated, and nicely appointed room on 9th floor (HHonors floor) with good view of planes taking off. Very comfortable bed, CD player, nice recliner. Hotel is directly above "L" train to downtown.

The not-so-good: Rooms are small, walls a little thin. Dining options in hotel aren't that great, and you have to take the shuttle train to terminal 5 to find fast food without going through security (McDonalds, sandwich/hot dog place, ice cream--prices not bad for an airport). Overall, not a bad experience. I believe a lot of the very bad reviews are coming from people who were already in a pretty bad mood because of flight delays/cancellations. If they were in a more relaxed mood I don't know if they would have judged this place so harshly.

Loved the Hilton at O'Hare

I travel frequently between Spain and San Francisco. I always have a layover in Chicago and on occasion I spend the night. On one trip I had to bring my dog along and the O'Hare Hilton is a dog friendly hotel. I was very pleased by the service and the friendly reception that I got, and the fact that my dog was not a problem. I had to wait to for a long while at the terminal for their shuttle due to a miscommunication, but after that was settled, the rest was a very pleasant experience. I would highly reccommend this property to anyone looking for a comfortable and convenient layover at O'Hare Airport. I found the staff to be very friendly and helpful. They offered me a late check out at no extra charge to accommodate my departure time the next day

Horrendous rip-off!!!!!!!!!!!!!!!!!!!!!!!!!!!

Due to a cancelled flight I booked a room here at the airline rate. Thought the $79.95 rate was great for this convenient location (plus it was a Hilton). WRONG!!!!!! Average hotel - nothing special. Due to weather, many flights were cancelled. There had to be 50-60 people in line to check in and they had 2 people at the front desk working. 2-3 others were wandering around, chatting, even interrupting the ones who were working. This slowed down the entire process. Most hotels that are at a level far beneath Hilton offer complimentary toiletries - not the Hilton. $4.25 in the minibar for a mini toothbrush, toothpaste, flimsy comb, razor and catsup pouch packet of shave cream. Nothing was complimentary. Additionally, room was extremely hot, ran air conditioning all night and the room never cooled off. I will NEVER stay in this hotel again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a Painful Experience

The Chicago Hilton is a MAJOR LEAGUE pain in the neck. Due to business, I fly over 100K per year. As such, I have a great deal of experience with both airlines and hotels. I was treated poorly by both the airline I was on (and also by the Hilton. The Airline forgot to fill out some paper work - this was supposed to be on their grand inaugual flight of their new plane with colors. Due to a clerical error, my flight arrived into Chicago an hour late. I went to the Chicago Hilton with paid for fully confirmed reservations. I waited in line and the Hilton gave away a room to a guest in front of me who did not have reservations. I came up to the counter and they said they were now fully sold out and too bad, I now had to stay somewhere else. The desk clerk was rude; the night manager did not apologize; and finally they put me in another hotel - but it took an extra hour and a half extra (to get there and back to the airport.) When I asked what they could do to help with this situation, the Hilton said nothing. We followed up with a letter to the Hilton and they did not even have the decency to acknowledge it.

All in all - if you need to stay at the Chicago Hilton - ask them: Will you give away my fully confirmed and paid for reservation.....They will; they don't care; and they won't even apologize for it.

A great steaming mess.

I had a 2 day unexpected stop in Chicago whilst on the way to Wichita due to poor weather. On my first night I stayed here. How convenient it was! Right in the centre of the airport! Well, that is true as long as you like airports. And bad hotels. And shoddy service. And peculiar smells. And overheated rooms. Should I stop there? Hell no. The restaurant in this huge steaming pile is one of the worst I have ever eaten in. The location is cool if you have a maximum of 30 minutes to kill. More than that and you are screaming to get the hell out of O'Hare. You feel like you are trapped in the middle of an Elizabethan maze. Or a circular rabbit warren. There is no way out. Strangulation by the Worlds Busiest Airport (TM). A decent hotel and I would have braved 2 nights here, but its far from decent and I escaped to the calm and serenity of the Doubletree in Downtown Chicago for the second night. Ah! Civilisation! (Nearly).

Not worth the money

This hotel is convenient to the Ohare airport if you are stranded but don't expect good customer service and expect to pay a high price. I was stranded on a business trip due to a cancelled flight and had no luggage. I was shocked that they would not even provide a complimentary toothbrush! I have stayed in many less expensive hotels that provide complimentary toiletries. They were kind of rude about it. I had to purchase a toothbrush from the minibar. They also overcharged me for the minibar so be sure to check your final bill at the front desk before you leave! The room was fine but not worth the rate. I would never have stayed here if I was paying for it myself.

Wonderfully convenient

Missed a flight connection and ended up here out of convenience considering the pouring rain. Iberia would not pay for lodging but the Hilton staff gave us a nice discount for our misfortune. Spacious, modern room with all the amenities. Several good restaurants on site with great food. Wonderfully convenient to the "L" (just take the elevator down a floor) -allowed us a great and unexpected visit to downtown Chicago. Staff was very pleasant- stored our luggage until our flight left late the next afternoon.

Rip-Off

My plane had troubles- So United Airlines put me up a THE HILTON AT CHICAGO AIRPORT. I was there for 7 hours. I had no coat/luggage- Just what I was wearing. I ordered room service. watch a movie and went to sleep for (4) hours. There was a Bar in my room. ( I do not drink ) When I received my credit card slip from the credit card company. I had a bill for over $350.00 for using the bar. We called the hotel about this but to no avail. Who could drink this much and still walk ? THIS IS A RIP OFF . i stay at a lot of hotels. You can not even Talk to these people at This HILTON HOTEL IN CHICAGO. LIKE I SAID THIS IS A RIP OFF. I RECOMMEND THIS HOTEL TO NO ONE. THE PEOPLE THAT WE TALK TO WERE VERY UNFRIENDLY. THEY SAID THAT THE BARTENDER SAID IT WAS FULL BEFORE I WAS THERE ( WAS IT ) Why Did I have to move the cleaners cart to get in my room ? Why were personal having a party across from my room? ( Hotel Personal ) If I did Drink this much I would have been Dead- Would not have made my Flight-Did not have any jacket or luggage to put anything in. Who do you Think had the Bar ? I bet this happens quite often at this HILTON HOTEL IN CHICAGO airport.