Enjoyable Stay

I visit Chicago about 2-4 times a year, but had never stayed at the Chicago Hilton. My wife and I truly enjoyed our stay The staff was excellent. The room was great. I will stay there again.

Would stay here again!

The hotel offered great service, great location, and got a great price from Hotwire for 2 nights. The staff was pleasant, eager to serve. Got a corner room in the hotel with a great view of the lake. Would recommend anyone to stay there. Were out and about, so didn't make use of the bar, restaurant, or other services that the hotel offered. Clean rooms, decent size bathrooms, nice decor.

Whats all the hoopla

it was ok no view hard time paying cash, coincerge was pleasent room was overpriced

Anti-climatic

The lead up to my stay was more exciting than what I found when I finally opened the door to my room. We had reservations for their "executive level" or whatever it is they call the top (25th) floor. The reservation agent built it up as the pinnacle of refined comfort, and the desk clerk echoed that sentiment. However, after we were given our special "black keys" and information packet about the top floors, we opened the door to find one of the smallest rooms I had ever seen!

The room was ornate, I'll give it that much. However, for how it was built-up, I was very disappointed.

The cleaning staff was superb... and this trip marked the first time I had EVER left a tip for the cleaning lady (and I stay at scores of hotels a year).

The experience was good, but as I said - a bit anti-climatic. Just pay for a regular room and skip the executive levels... at least you'll get 2 bathrooms on the lower floors!

Great Lake Views

We requested a lake view room to view the fireworks for Venetian Night and were not disappointed. Our room had a great view - but that was the best thing about the hotel. The room was kind of small - typical for a big conference hotel (close proximity to McCormick Place).

We went for a drink at the bar/lounge, but found it grossly understaffed - and they ran out of two kinds of basic wine.

Disappointing there.

This is your average big city hotel. Nothing terribly special, but nothing really wrong with it either.

Time for some remodeling

The service at this hotel was great, especially considering it's a union hotel. It's huge and has a lot of amenities. They do charge extra for the health club. I was disappointed to see a long line for those waiting for breakfast, so I grabbed a STALE bagel at the cafe. I should have gone for the Krispy Kreme. My room was average. It was a good sized room, but in serious need of new drapes, carpet, bed spread etc.

It was all tired and the carpet seemed dampish. I could never get my room to cool down, so I hot most of my stay. I love the history of this hotel, but the sleeping rooms could use some attention.

The Hilton is nice and tidy with an awsome staff!!!

My Stay at the Chicago Hilton and towers was very pleasent...very nice and they offered great entertainment they have an indoor pool and 2 hottubbs.....was about 10 minutes from the beach me and a freind walked not bad at all... the service was great thank you staff!!

Beautiful Hotel with Great staff

My family and I were truly impressed with this hotel. The lobby was gorgous as was the room we stayed in. We had two bathrooms in the room which was a plus since there were four of us. The service was outstanding. Everything was perfect except for the prices in the restaurants located in the hotel. They were very high and there weren't any fast food restaurants nearby the hotel. Other than that, I would recommend for anyone going to Chicago to stay here. I've read other people's comments about this hotel and can hardly believe that anyone would have cleanliness issues with this hotel.

Nice Hotel

I stayed here with friends and it was a nice place with good decorating and friendly staff. Our room was nice and clean and we had no problems. I'd stay there again.

I expected a lot better service

I was at this hotel recently for the CSI Conference. I checked in on a Saturday, dropped off my luggege and then headed down to the tradeshow area to see if my booth had been set up. Later in the evening, I returned to my room and was sitting on the edge of my bed, talking on my cell phone, running my hands along the bedspread when I hit something crusty. There were several thick white stains over the bedspread. It really grossed me out to say the least. I called the service desk to complain and to request clean bedding, and the lady who answered said they'd deal with it ASAP. Over the next hour and a half I waitied for someone to come, spoke numerous times with the service desk before someone showed up. The cleaning lady they send was very rude, and had no idea what the problem was. I showed her the stains, she gave me a dirty look, stipped the cover off the bed and left, saying she's have to fins a clean one. Likely 20 minutes later she returned and didn't speak at all to me, except when she was leaving she asked if she had to trun down my bed for me. She left without saying anything else, even when I said thanks, etc.

Over the course of my 5 night stay I made 6 phone calls which lasted less than 1 minute each (checking VM). Minimum charge for long distance calling is $13 and change. I couldn't believe it....over $80 in phone charges for 6 brief phone calls, all under 60 seconds.

A friend at the same conference woke up one morning and had no cold water. Someone else's toilet wasn't working properly. It just seemed like there were a lot of little issues. My favorite was the spitefull cleaning lady who I asked to leave while I changed my clother and brushed my hair. I must have left a bit of a mess of hair in the sink, when I came back later she had taken the time to tighly wind it around my bar of soap and put it back in the soap dish. I am not sure what kind of statement she meant to make with that, I just found it to be odd.