Hilton London Canary Wharf
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TravelPod Member ReviewsHilton London Canary Wharf
Arrived at the Hilton and found out we've been upgraded to an Executive Suite overlooking the Thames.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Complete breakfast in Exec lounge and ability to get into room at great Easter rates made this visit very very good
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton London Canary Wharf
Hilton Canary Wharf Rocks
This hotel is only 4 months old and is the newest property in the group for Hilton in the UK. At 14 floors high it is right next door to South Quays DLR station.
Located next to Canary Wharf in the London Docklands, we reached here via tube and Docklands Light Railway (DLR) from Central London within 20 minutes.
Canary Wharf is most known for its financial connections, home to Barclays, HSBC and of course Canary WhaArf Tower itself. There are many shops in the vicinity located in underground malls that also connect to the offices and DLR stations.
As a Hilton Gold member, I was invited to by pass the queue in the lobby and proceed to the Executive Lounge on the 14th floor for check in. On arrival into the lounge we were asked to take a seat whilst the necessary formalities were dealt with. The lady serving us informed us of the exec lounge opening times and the hotel gym times.
The lounge offered us the following complimentary features:
6am to 10am - Continental Breakfast
3pm to 6pm - Afternoon Tea
7pm to 9pm - Canapés and Wine
In addition to this newspapers, books and Sky TV were available along with panoramic views across the London skyline as we were on the top floor of the hotel.
The room I had reserved on-line was originally a standard guest room; however we were upgraded to an Executive Room. The room was larger than your standard hotel room.
On entry to the room a large reception area greeted you with a triple wardrobe to the left containing iron /board and safe. In the middle of the room was a huge dark wood bed with a leather headboard and matching bed side tables. At the end of the room was a large dark wood desk (with internet connection), coffee table and lounge chair.
The room is decorated in a very modern and minimalist way, the main theme is read and dark oak veneer with the same colours reflected with accessories. Also on the side board was a flat screen TV and a neatly arranged dish of fresh strawberries and icing sugar!
Other novel items in the room included:
Large Floor to Ceiling mirror Minibar ( 330ml Can of Coke £3.50)!!!!
DAB Alarm Clock/Radio 3 x Very Large Scatter Cushions
Hairdryer Large LCD Clock
Air Conditioning Tea / Coffee Facilities Inc Teapot!
The room was able to be lit using various lamps, spotlights and mood lighting'
Our bathroom was massive! It contained a walk-in shower cubicle and a very deep bath.
The toilet was so ultra modern that as you looked at it it seemed it was floating in the air?!
All manner of complimentary toiletries were on display on a stone shelf. Including gels, creams, lotions and even toothbrush and toothpaste. It seemed that whatever toiletries you had forgotten, Hilton had put them in the bathroom!
The restaurant and bar area is called 'The Cinnamon Bar & Restaurant' this got its name from the chef's trademark use of cinnamon in his dishes; it can also be seen throughout the restaurant in various table decoration. The restaurant offers two options... A la Carte or buffet.
We opted for the buffet on our first night, not sure of the price as this was included in our rate for the 1st night. We had a huge choice on offer, 2 meats, 5 veg, and 3 potatoes. Choices of 4 starters were available followed by a choice of 3 hot puds and 4 cold puds Inc cheese and biscuits or fruit platter. We did have a bottle of white wine which cost £22.95, it was more than we would have paid in Tesco its' a hotel so we expected it
We stayed for two nights checking in on a Friday and out on a Sunday. Check in is after 3pm and check out by 12 noon. I found a deal on the Hilton website under autumn deals for £179
This included two nights' bed & breakfast and dinner on the 1st night. Not a bad price I thought.
If walking in off the street their basic room is £265 room only!
Journey time to central London we found could be done in approx 15-20 mins
From central London take tube to Bank, change to DLR and get off at South Quay station.
The hotel is next door to station. Hotel is in Zone 2 of the underground so still cheaper to buy 1 day railcard covering zone 1 and 2.
Limited car parking is available but at a cost of £15.00 per night.
Overall I would certainly recommend this hotel to anyone, the service provide by all was exceptional and nothing was ever too much trouble for any of the staff. If you fancied a stay in London away from the hustle and bustle then a hotel in the London docklands is worth a try.
One tip if booking here though is see if you can get a room on the opposite side of the hotel to the DLR station. Although it's not loud and there's no actual noise from passengers, it's just that as the train approaches the station the noise as it goes round a corner does grate slightly.
(I originally posted my review elsewhere before here)
Excellent all round
I booked this hotel as a Hilton gold card member. It was our 27th anniversary w/e (which I mentioned in advance) and we were upgraded plus we received complimentary champagne at the first night's dinner. The hotel is almost brand-new and the staff were simply delightful. They went out of their way for us and we had such a great time.
Our executive room was huge with a good size bathroom (and well equipped). On the downside, there was an unpleasant smell in the room which didn't really go away for the whole w/e but this was a fairly minor complaint. On the upside, we got to use the Executive lounge - what a view over the whole of London - and great food.
If you can, do visit this hotel - don't use the underground but arrive via the river boat service - the Thames is wonderful and the views are quite lovely. It would help if the hotel would give better directions - we did get lost on the approach from the river bus pontoon - it's not very easy to find at all. Apart from that, magnificent - just how I think hotels should be!
A perfect stay
Hilton have done very well with this brand new hotel, bringing modern, stylish yet comfortable design to the large guestrooms. The location couldn't be better - right next to the South Quay DLR station (15 minutes to the City) and a very short walk to the shops, bars and offices at Canary Wharf. There is absolutely nothing I can complain about regarding my stay. If I really had to dig I'd say that there should have been more hooks in the bathroom for hanging towels on, but honestly everything else was just perfect. My expectations were high before arriving, and generally these expectations were exceeded. Despite the hotel's distance from the West End and the tourist sights of London, I'd definitely consider staying here for a leisure break.
Great stay - v. spacious rooms
Having read the reviews on Tripadvisor we booked a two night stay over the August bank holiday, travelling with a baby and a toddler. The room was extremely spacious and our request for a rollaway bed and a cot were ready and waiting in our room (no extra charge). Immaculate room, modern and trendy furnishings, and excellent buffet breakfast! Service in the restaurant was excellent. The Canary Wharf shopping area is within a few minutes walk, and the hotel is right by the DLR. Got a great rate of £89 per night through Tripadvisor, which included breakfast and dinner on the first night. Would definitely stay again!
Dour look on the outside, smart design inside
Wanted to take a weekend break in town, at a nice hotel with room service & fluffy robes. Went browsing online and found the Hilton at Canary Wharf - decent weekend deal including dinner on the first night and breakfast every morning, and I fancied the idea of wandering around the docks, cafes etc down there, and popping into Greenwich market on Sunday.
There were no photos on the Hilton website at that time, but it did say it was opening Spring, with no exact date. Found out when I got there it had opened the week before! A good rule with hotels or restaurants is try to avoid the first month, and definitely avoid the first week whilst everything and everybody beds in - Or make sure they're doing an unrepeatable deal.
But I'd booked online with a card, liked the look of the lobby, so thought let's take a chance - it can't be all that bad. And actually, it wasn't. Hiccups did occur, including at check in when the receptionist didn't know if I had pre-paid or if they were going to take the payment at check-in (anybody reserving a special rate on the Hilton site might know what I mean). I figured they had charged already, they said no, and the receptionist did a little freak (mmm, that bedding-in thing) until I agreed to a payment on condition it would be refunded promptly if Hilton's central reservations had taken payment after all.
I'd booked an exec floor room, and they put me in a nice Big room at the end of the corridor, and everything was super new - don't think the room had even been used before. In further reference to the 'bedding in' comment above, the clues this place was still working itself out were everywhere - the ice machine down the corridor wasn't plugged in (found that one out After a wasted journey in my bathrobe!), in the room one of the telephones wasn't plugged in (or even wired), two lamps had no bulbs, the advertised dvd player wasn't to be found, and tv reception was middling to poor.
In terms of decoration, the room was superbly furnished & finished - very modern look with nice dark wood panelled doors & wood accents, and careful attention paid to the both the visual and tactile appeal of the soft furnishings. The styling and tone was actually very masculine (dark grey textured carpet, grey wool fabric covering the modernist easy chair etc). Didn't realise quite How masculine until I did a room tour of the nearby Marriott at East India Quay, and saw a more balanced yin/yang approach to room decoration. But the Hilton approach is still very refreshing, and just as importantly, very comfortable. The bathroom was decent sized and functional, with a separate shower unit. Ok amenities including courtesy tampons for the ladies. Water pressure average and won't win awards (that prize goes to the The Grand, Sofitel in Amsterdam - how do they fill the bathtub that fast?!). Super towels and bathrobes.
One last thing about the room, can hotels please please Stop installing those gosh-awful fridges that automatically charge you if you move items around? A) It's the same concept as a coin-metre, which is just a gross & cheap...Thing. Especially for anybody (or their company) paying the runaway weekday rates at a place like this B) I like chilled pomegranate juice, hotels don't sell it, so I buy it in and chill it in the fridge, which means taking things out to make room. Then you have to explain to reception that you didn't spend £80 on your minibar the previous night.
Room service ok, and fast. The burger a better bet than anything more fancy.
Used the executive lounge on the top floor a few times - for pre-dinner drinks & canapes, one of the two breakfasts. Comfortably fitted out, quite cute with some freestanding bar tables & stools too in front of the F&B service areas - handy for the courtesy bar. It actually felt like a smaller version of an airline exec lounge. As it was the weekend there were few people using the place, which was nice - nothing like sipping a G&T on a sofa, reading your novel, then wandering over to get another nibble, wandering over to the big west facing windows to watch the sun set further over a very hazy London, then wandering back to your seat - HOURS can pass this way....
The restaurant on the ground floor served a decent dinner, with decent service - It was 90% empty, but again that might be down to it being the weekend. The whole building is non-smoking (yes amazingly including the bar), so when you wanted to light up during dinner you had to pop out through the side doors onto the pavement outside - whilst pulling open one of those external doors I Pulled Off the whole full-length handle from the door (that bedding in thing again), with hilarious consequences. The breakfast buffet in the restaurant proved to be very good, with a huge choice including wheatgrass juice which one of the guys happily mixed with fruit juices for you, & well staffed.
Overall a good stay and would recommend it for a weekender as long as you get a deal. I'd try it out again, but would also like to compare a stay at this place against the nearby Marriott and Crowne Plaza.
Hotel brand new, excellant room, makes your stay very comfortable. Steam room not in use or shower room both were out of order only sauna and gym in use, that was my only gripe.
Sue - Middlesbrough
Absolutely first class
We spent the night there last night in an (upgraded) junior suite. From the moment we entered the hotel, we were made to feel important and welcome. It's a really impressive place; a very modernistic feel to it. The room was great, on the 8th floor. I had been worried about noise coming from the adjoining Docklands Light Railway, but there was none. Every facility was on offer and the bed could have slept five! Nice bathroom too. The Executive Lounge was superb, up on the top (14th) floor with panoramic views of London. And you could get a free full cooked breakfast in there, which was a surprise. All in all, a great place to stay in London. Probably the best Hilton in the UK now (I've stayed in most of them!)
Wonderful new hotel
Just back from a two night stay at the hilton. This is a great hotel: the rooms are very spacious and modern; the staff are excellent; the breakfast is probably the best i've had anywhere in the world; and the location couldn't be better.
Excellent new Hilton!
Hilton Canary Wharf is the newest hotel in London's Hilton stable and is excellent! Everything is brand new and since they were 4 weeks old, most teething troubles were already resolved.
My wife and I stayed one weekend in July and had an outstanding experience. I booked on the Hilton website and got a good rate of ~£150/night with breakfast. When I arrived, I was informed that we were upgraded (I'm a Hilton Gold VIP) and we could check in on the Executive lounge on the 14th floor. Fantastic room, very tastefully decorated in a modern style, with great views over the wharfs and Thames river, flat screen TV, all luxury amenities. All Execuitve rooms can access the Executive lounge, which offers complimentary breakfast, tea and evening drinks in a wonderful, spacious lounge with specatcular views over London. Service was excellent. Gym is fully equipped and they also have a sauna and steam room. The restaurant and bar on the ground floor, Tamarind, was excellent.
The hotel is very busy during the week with business travellers visiting Canary Wharf, but is much less so during the weekend.
The location is a very modern part of East London and is a great base to explore Canary Wharf, Greenwich Village and other areas south of the river. The light railway system stops just beside the hotel, which makes it easy to get to.
Highly recommended hotel! I have stayed in 15 different Hiltons this year and Canary Wharf was one of the best.
my boyfriend and i stayed at the hilton canary wharf for 2 nights. the room was just the standard hilton guestroom but was great. large, very modern and lovely touches throughout such as complimentary bottled water and good quality toiletries. we got a deal for 90pound per night with dinner included on first night(which was great ) and breakfast on both days. i dont know how much a room costs by itself...you would be better to get a deal on there website. the breakfast was brilliant with the best variety i have ever seen(too much to list!) the staff were great too, very pleasant and helpful. there are shops around canary wharf and the station is anly about 2 or 3 minutes from hotel and you can get into oxford circus station in about 12 minutes. however keep in mind some thing do shut in canary wharf after business hours but most of the shops were open on the sunday. great hotel would definately reccomend it.