Los Angeles Marriott Burbank Airport
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TravelPod Member ReviewsLos Angeles Marriott Burbank Airport
I must admit that this was something of a surprise. Because of my work I get to spend quite a few nights per year in franchise hotels, and often in airport locations so I tend to expect professional but kinda cold greeting, bland overpriced food, a hotel gym barely worth it's name etc - not much to write home about.
Imagine the surprise when we're greeting by a chatty personal and positive front office team when checking in. Our stay was booked on reward points, and for that reason or another we get a junior suite (nice!) which is a first for me unless I have arrived after midnight and would be leaving at the break of dawn. Not to bad to have a good size room for a two night stay. Our first room smelled like a smoker had run a convention in there, so we call the front desk to ask for another room. We expect them to be slow about it and maybe downgrade us, but the room change is done in 5 or 10 minutes and now to a nice and fresh one. Because we're on a 3 week vacation we needed to use the laundry facilities - only one washer driver available at the time, but both worked fast and with good results. Room service dinner was very good; Club Sandwich with a local twist together with an excellent fruit cobbler - all at what we felt were regular prices and with very fast service. The gym is actually worth it's name with a good amount cardio and even better and very good selection of weight equipment - this was actually better than our local gym at home! Cudos for this one!. All in all a very positive experience.
I would say that Marriott Burbank exceeded my expectations in a very positive way. Yes - it's still a franchise type of hotel, and yes - it's next to the airport. But not all great hotels are small boutique type of establishments - they can actually be franchise hotel as well when you least expect it.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Spacious and clean rooms. Heavenly beds, Never have slept that good in a hotel before.
Rooms separated from convention area so that you won't get disturbed. Even though the hotel is directly next to the airport, you don't hear anything.
Some restaurants in the near vicinity, just a few minutes drive into Burbank gives you even more opportunities.
Warner Bros and Universal Studios are also not far away so enjoying some quality time is also no problem.
Staff is always friendly and helpful, even at busy times.
Free Wifi only available in the lobby, which is sometimes a little wacky, so you better have a mobile plan for your device.
For a convention this hotel is very good, especially with the airport right next to it.
I wouldn't recommend it for a LA trip though, since you're dependent on driving and it's taking quite some while to get into the city.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Los Angeles Marriott Burbank Airport
There is NOTHING around this hotel - nothing but the airport. The hotel is at least 20 minutes from Universal Studios. Its at least 10 - 15 minutes drive to get food. Not a very good area. The hotel is a basic 3 star hotel that is dated - very dated - and in need of refurbishment.
The front desk was never much help at anything that was asked of them. This hotel is not up to the Hilton standards that I come to know.
We were very disappointed. Do not stay here unless you want to walk to the airport.
Very convenient to BUR airport, but understaffed
Stayed 2 consecutive nights here in July. Stayed here a few years ago. Location is good if you are using the Burbank airport.
When I got to the room, there was no clock or clock radio and one of the lamps was broken. I called down and they took care of both issues.
Free shuttle was very convenient to and from airport. Used it both ways. Did not really hear airport noise in room, for as close as it is.
Pool and hot tub were filled to overflowing with kids, so did not stay in area.
Restaurant food was okay, but breakfast service was very poor and it is overpriced, as well.
Housekeeping was not good. I left the hotel at 6:30 AM, returned at 4:40 PM, and they were just entering my room to clean it. I really did not need that hassle. I quietly spoke to the front desk about it and they gave me a meal voucher for the hotel restaurant to make up for it. Still, it would have been better to get it done in a timely manner. Even worse, the room was not really cleaned.
Hairdryer in room is very old-fashioned and too weak to dry your hair, so bring your own. If you call the front desk, it rings many times and you often get a recording. Lines were often long at the front desk--just not enough people to handle the crowds. I think this is an often- used airport/business hotel that is a little tired and in need of an update as well as more staff at the front desk, restaurant, and housekeeping.
Nice Hotel, Helpful Staff
Stayed here one night on business. A nice business oriented hotel. You could almost walk here from the Burbank airport (almost). They've got a Dollar rentacar in the lobby.
I tend to be rather nit picky. My room was absolutely spotless with no physical or mechanical blemishes of any kind. The room was quiet as long as the window was closed. The windows are narrow, but my view of the Burbank airport wasn't worth looking at anyway.
The staff was courteous and quick in every instance. My experience was 'service with a smile', even the parking attendant. I did notice in the morning that my ironing board wouldn't hold up. I called downstairs. They had me a new ironing board in about 3 minutes!
I ordered room service for breakfast. Service was fast and the food was excellent.
Great for business stays
Hilton Burbank is about my second home, I have stayed here so much. This is a typical business hotel. It has spacious rooms, which are a bit outdated. Many meeting rooms, including convention centre. Great restaurant (daily grill). In the restaurant you will find the bar, with superb barkeepers (great when travelling on business alone). 2 small pools. Area is typical industrial. Easy access to freeway 5. Great staff in hotel, always friendly.
Conclusion: A great place to stay when you are for business in the Burbank area.
Was very comfortable
I was surprised at the nice rooms at this hilton. everything appeared new and clean in the room. Convenient location and did not hear any noise from airport. Front desk and bell staff were very nice and accomodating. I would definitely stay here again when in the area on business.
Not up to Hilton standards
The room was not up to the standards I come to expect from a Hilton hotel. The bathroom was not clean and there were burn holes in the conforter. No mini bar or other amenities as noted in the hotels web site.
Not noisy if you keep the windows shut
Our room was a little musty, so I turned on the air conditioning. But it put a weird smell in the air, so I turned it off and opened the window. Window overlooked the pool and east to the Burbank Hills, so it was a nice view, but the window only opened about siz inches. It was chilly and rainy outside so it cooled the room down and gave us some fresh air, but we could only leave it open for a short time before we got pretty cold and the planes drove us crazy, cuz you could hear them take off towards the east over our hotel. Basically, we'd get the jet blast right into our window. OH, and when I tried to sleep with the window open, you could hear the machines on the hotel rooftops running, and the train going by tooting their whistles. The train is CLOSE BY. At night, the planes dont' run past a certain hour. i think Burbank Airport is respecting the residential areas by not operating flights pasta certain hour. But we forgot about the trains, and the trains operate at night so they don't stop up traffic during the day. BUT, the good news is, if you can take the stuffiness in the room, and keep the window shut, you can't hear a thing. The windows are insulated well when closed.
The rooms were clean and well kept. 5 star. We were on a club floor in the East Wing. Hmm, not sure what the perks were. We were only there for a weekend stay. Got the room for $100 per night on an internet special. So for the price, it was worth it. Had to pay $8 day for parking. Since you're next to the airport, I can see why they have to charge, but I hate paying for parking.
Didn't eat at the restaurant. You have to exit the hotel and walk up to the main street to get to the restaurant. Maybe there was an exit from the west bldg.? Don't know - didn't go there. There's so many restaurants around in east Burbank at the foot of the hills, just jump in a car and go to the main drag of restaurant row and shopping mall, and you can find just about anything. But it was centrally located between family in the northern valley and the Universal Studios area, so I can't complain about location or proximity to freeway.
People were nice enough. Service was OK. a 8 out of 10. They're quick for only having one person doing all the bell work and one person handling all the check-ins at night, but I was told that since they had so many people staying there, we didn't get the extra upgrade perks we had hoped for with the hilton card, or the extended check out time I had planned for.
For someplace that had so many people staying at the hotel supposedly, I never saw that many people milling about. Also, they had a cool coffee stand with treats in the glass case that looked pretty good, but it was NEVER open the whole weekend I was there. This was Oct. 15-17, 2004. Didn't even bother to ask the registration desk. Didn't want to wait in the line. Didn't see any concierge. i think it was the same guy who was taking our bags to our room. For a huge place, they don't appear to have much staff, but miraculously got us where we needed quickly. So, I do commend the people there for working hard under the circumstances. They deserve a good tip.
Overall, its a nice place, and given a good price, I'd stay there again. Its a nice clean place to STAY, but not someplace I'd want to be for an extended time.
Mixed bag at the Burbank Hilton
Well, our recent stay here was a mixed bag. Here's a quick review:
Pretty quiet for being next to an airport
Nice fitness room
Good coffee bar in lobby
Great (although very expensive) restaurant on site. Waiters wonderful--friendly, helpful, accommodating.
Friendly, helpful maid service. Left extra coffee, sugars, towels etc.
Comfy beds, baths, A/C, good tv
Staff giving out wrong information and just plain being surly:
1. Our bags were lost coming in. This hotel is directly across the street from the airport, so you'd think that if the bags came in at 9 PM, we'd get them before 11 PM. Nope. The airport told me to tell the front desk to let them drop the bags off for me. Front desk said I needed to call security. Security was clueless and put me through to front desk, because they had no idea what I was talking about. Front desk sounded confused. Bags sat downstairs for an hour before someone called our room.
2. The first day, I read the long-distance calling instructions in the room and could not understand them at all. Called front desk for explanation of charges. Was reassured that calls only charged when call goes through--that if I hung up before the answering machine picked up, there'd be no charge. Was charged 100.00 on check out for these non-connected calls. Front desk person very rude, but removed charges, and said it was my fault, because I should not have taken the word of a front desk person (see the irony?) and should have called the operator instead.
Nasty view of vacant lot, trash-littered roof, and ugly airport parking from our room
Ice machine did not work for all 5 days of our stay
Pool areas looked a little tired and run down
Really slow elevators
So in closing, I'd say the price of this stay was definitely too high for what we got. Go somewhere cheaper and save the money, even if the service is decreased, since it seems to be lacking a bit here.
Note: We stayed as vacationers, not business travelers.
I was assigned a suite in the east tower. The room is huge and the hallway is spacious. Staff are very friendly. There is a breakfast room on the first floor for gold and diamond members, otherwise you can always order from the Daily Grill. Though just across from the Burbank airport, I don't notice much noise. Parking is about 9 bucks a day. There is also a fitness room and a swimming pool, and the convention center is next to the two towers. Our stay is a quite pleasant one and will definately stay here again.
Great business & meeting hotel!!
This hotel is convenient for the business traveler. Burbank Airport is so much easier to get in and out of than LAX. The guest rooms are clean and luxurious and the staff were the friendliest I encountered on my travels. The Daily Grill is fantastic and supplies room service 24 hours, what a nice added surprise to my stay. Also convenient to Universal Studios and all the studios in the area.
Mark - DC
TripAdvisor Reviews Los Angeles Marriott Burbank Airport
Travel Blogs from Burbank
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