Hilton Bath City
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TravelPod Member ReviewsHilton Bath City
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Historical Traveler Reviews Hilton Bath City
No pool as advertised
I booked this hotel partly because it had a pool for my kids to unwind in after a night on the plane. Or at least the description on the online booking service said it did. Boy were my kids disappointed to learn that the pool had been closed for two years! We could have left the bathing suits at home. Overall, the hotel was too shabby for the price. Parking next door cost $40 a night. The free buffet breakfast was great though. Good location too.
Great for Families
Excellent location right on the river and in the heart of the city. Staff were friendly and parking was easy next door in the supermarket parkade. Family room was two double beds with sitting area so worked well for a family of four. Room was quiet and had a fantastic view of the river and included access to the fitness club. Breakfast was good and included made to order waffles and omeletes.
My wife and I have just returned from a Winter Break package at the Bath City Hilton (8th, 9th & 10th February 2005. We arrived earlier than we expected at 1pm and was told check in time was 3pm. It was suggested that we take a look at the City for a couple of hours as the City centre was a few minutes walk away. If we left our luggage with the Porter, it would be in our room when we returned. We took the Bath City bus tour and we had a wonderful introduction to the City. We returned at 5pm and as promised our luggage was already in the room. We were given room 401 on the fourth floor with beautiful views over the river Avon and Pulteney Bridge. The room was very clean, though in need of decorating. Dinner was included the first night and the food was excellent. The restaurant desperately needs refurbishing though. And so to bed, and now comes the downside! NEVER accept room 401 if you are offerd it at check in. You will get no sleep! Its directly underneath the roof top machinery ventilation plant. The room ceiling drones and vibrates all night, coupled with various motors starting up and shutting down. When we put our head onto the pillow the volume seemed to increase! We asked to be moved the next morning and was immediately given a room on the 3rd floor.
Very enjoyable stay
Excellent hotel in a very central location. Rooms very comfotable and the bathrooms were kept well.Got a deal on the Hilton web site which included bed and breakfast and dinner on the first night...food was great...reception staff were very efficient and very friendly...I would have no problem recommending this hotel to anyone!
No airconditioning, do not stay here during summer
We stayed for one night in June. There is no airconditioning at this hotel and the fourth floor room was unbearably hot despite opening the only window. When we complained we were told that the whole hotel was hot and that there was nothing that could be done.
The room was clean and breakfast was good but we were glad to leave early the next morning glad that we had not booked a further night.
Outstanding Staff and location
My husband and I have a soft spot in our hearts for the excellent staff at the Hilton Bath Hotel. One of our co-travelers had to be hospitalized for four nights. My husband and he stayed behind while the rest of the group moved forward.
The staff was simply gracious and kind to my husband each day as he returned from hospital duty. They helped arrange transportation back to Gatwick for flight out. Well Done! Kudos!
The hotel is very central to sights of Bath. But the rooms are not air-conditioned (we hit a heat wave). Food is excellent! Terrific experience!
Loved our room wtih a view but...
My husband and I had a lovely weekend earlier this month, room was great with lovely view over river. However, when we arrived we parked in the public car park (market) adjacent to the hotel as instructed in letter from reservations department. Went into reception, car park to use is other side under Waitrose. Should have been mentioned in letter as it was very cold and windy when we arrived. Earlier in the day before leaving home I had booked dinner for 8.30 p.m. there had been several choices of time. On arrival at dining room at 8.25 p.m. we were asked to take a seat as our table was not ready. At 8. 45 p.m. I asked how much longer to wait and was told 10 minutes. At 9 p.m. I asked the manager how much longer, he said 2 minutes. At 9.10 p.m. I asked again, he said 2 minutes. At 9.40 p.m. I was a little cross and very hungry, another 2 minutes and he found us a table. (Not impressed). We spoke to the manager later in the evening and he explained that the 7 o'clock bookings had not arrived until 7.45 p.m. and that had held everything up but I don't think this is very acceptable if you are a guest on the hotel. Otherwise the weekend was fine and the staff were all very friendly and helpful. Unfortunately having spoken to Angela before we left on Sunday, she was going to ask reservations to ring on the following Monday regarding a further visit with about a dozen friends in July but was heard nothing further.
Not up to Scratch
This is surely NOT a Hilton !!!! I am at the highest level of VIP status with the Hilton loyalty program (about 100 nights per year) and this was made known to the hotel at the time of booking because it entitles me to an automatic upgrade. However, on arrival we were allocated a dingy, dirty, room with a single window overlooking the air-conditioning plant. If this was an 'upgrade' I would have hated to see the standard rooms !!! Only after we dragged our bags all the way back to the foyer and eventually found someone in authority who would listen did we end up with a 'suite', which was not much better than the quality expected of a 'standard' Hilton room elsewhere. A fruit platter arrived with the compliments of the management, but without the plates, knives, etc, required to enjoy it. Likewise, we had a jug to boil water, but no tea, coffee, sugar, cups or teaspoons. We tried to have dinner in the restaurant, but found that the bar and 'waiting' area was already packed with hungry guests awaiting tables, so we went elsewhere. Once again at breakfast we had to join a long queue to wait for a table. As with dinner, at least HALF of the restaurant tables were empty- there were simply not enough staff on duty to cover the demand. Needless to say, service was terrible but the staff were doing their best. The experience was great because we loved Bath, the city - but we would definitely stay at a different hotel next time.
Not that bad
We stayed there for a weekend. It was clean and tidy and the food was fine. No queues at breakfast if you could be bothered to get up at a reasonable time. However, as with most hotels if you waited until later, of course there were queues. We had coffee/ tea making facilities and a hairdrier and TV remote too. We were told on booking about the cost of car parking but this is typical of most cities of this type. In fact there was a reduced rate for hotel patrons. My only complaint was that some parts of the hotel were a bit'tired' and in need of refurb. As for the vagrants, they are wherever you go these days but I don't think that is really the fault of the hotel. We got a reasonable priiced deal for the weekend and had no complaints.
Not quite the standard which one is paying for
I had booked a long weekend break for my family of 2 adults and three children. However, upon arrival, a double room had only been reserved.
Terribly apologetic but obviusly the fault lay with central reservations and we had to stump up for the upgrade to a suite to accommodate the family as no family rooms were available.
The suite had no hairdryer nor iron nor remote control for the television or teaspoons. Two shampoos were left in the bathroom each day - fortunately we had brought our own.
We had to queue lenghtly for breakfast - terribly apologetic but a little understaffed - no complimentary tea or coffee to make up - nothing in fact. However, food was excellent but no consideration given to guests when seating which meant carrying baby stroller up and down steps.
Good central location but itinerants and vagrants with dogs beg outside of the hotel and they are never moved on. Parking is provided underground beneath the shopping centre next door and is charged as an extra.
I would have classed it ok as a 3* but definitely not worthy of its 4* rating. Friendly helpful staff were a bonus.
TripAdvisor Reviews Hilton Bath City
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