Hilton Baltimore BWI Airport
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Historical Traveler Reviews Hilton Baltimore BWI Airport Linthicum
The hotel needs to work out a few kinks.
We were staying here for a wedding. When we checked in (over an hour past the check-in time), they told me that they had no rooms available at that time and that we can pre-check-in and check back with them in 20 minutes. We told them that we had a wedding to prepare for. She said again that there was nothing. I asked her again if anything was available - it was going to be just the two of us. Apparently, she had been looking for a room with 2 double beds. When I told her that one single bed would be fine, she finally found a room for us. Other people in the group were not as lucky - one person had a room assigned to him. When he opened the door, someone was already in bed. This incident happened, not once, but TWICE. The poor person didn't get a room until 2am. The rooms themselves were fine. Management just needs to iron out a few problems.
Thank you for taking the time to share your experiences with the hotel through TripAdvisor. The Hilton Baltimore BWI Airport values the opportunity to hear from all of our guests. It is this valuable feedback that allows us the opportunity to constantly reevaluate the product and service that we offer to the traveling public.
Please accept my apologies for the service that you received during your visit. Indeed during your stay over the Memorial Day weekend there were unanticipated staffing challenges that caused some significant frustrations. We have identified the issues and will use your comments in making the effective changes necessary to prevent this from re-occurring.
I truly appreciate the time and effort to provide us with this feedback. I would encourage you, when in the Baltimore area again, to stay with us and experience the positive changes. In the meantime, please do not hesitate to visit us online or search for our hotel blog to see exciting new information.
This new Hilton needs work
I stayed at the Hilton BWI for a weekend for a family affair. The hotel itself is very nice. The rooms were nice. Decent bathroom, nice flat screen tv, comfortable bed.
What was extremely dissappointing was the service.
- On Sunday morning for breakfast was told that room service would take one hour to one hour and a half. Furthermore, to order a la carte in the restaurant instead of eating the $17.00 buffet would take up to an hour. The excuse given was that the hotel was full and they weren't staffed properly. The hotel had been booked full for weeks.
- maid service poor. I left my room at 1030a. At 930p, I went to the front desk to let them know my room had not yet been cleaned. They then cleaned the room. Other people in my party had the same problem.
- The tv stopped working and needed to be fixed.
The service was not what I expected from a Hilton. The hotel is nine months old yet still seemed to have numerous problems. If you want decent service, I would not recommend staying at this hotel.
Why I loved it:
New . . . . Clean . . . . Stand alone shower . . . . Free Shuttle every 15 minutes. . . . HDTV 32" . . . . Quiet . . . . Inexpensive on Priceline.
My only criticism . . . soften up the lobby and add some more retail amenities. But I don't sleep in the lobby, so that is a minor issue to me.
Cold and sterile
This is a new hotel, and it looks like a cold, bland box. The colors they used for walls, carpet, etc., are some of the most dark, gray, boring I've ever come across. It has a corrugated tin look about it, not inviting at all. It is very quiet, with almost nobody staying there - kind of eery. Restaurant food was equally boring, chicken dish was served at room teperature to me and my colleague for dinner. Our waiter seemed like he was simply going through the motions waiting for his tip.
The meeting rooms were even worse; dark gray colors did not help with the atmosphere for my meeting! The layout was also strange, we were put on the first floor for one meeting, the seond floor for another - a pain at best. Must have been some confusion about our meeting location, because we were interrupted several times by people walking in accidentally. What's up with that?
In short, not a grerat place for the business traveler. And definitely not a friendly place if I were staying for leisure. Lots of other options around the airport, or better yet the Inner Harbor.
Not what everyone says
Came to the hotel on a corporate rate, and the rate was modified after I checked in -- my bill when I checked out showed a rate more than $30 higher than I was quoted. When I complained about it to the front desk, they told me I would have to call their accounting people, rather than take care of the problem there and then. Very disappointed for a Hilton. The rooms were nice and new, but I also got the feeling they are an assemply line of a hotel, not caring about individual service.
Way better than expected and a good price
This was quite a surprise. A brand new hotel, a great king bed room, far enough from the runway to be reasonably quiet, for $93 US a night. Marriott, the only other upscale chain on this awfulstrip of hotels in the middle of nowhere was charging double. Excellent restaurant, good service, nice friendly people. If you have to stay at the airport, this has to be the best place to stay for the quality and the money. A word of warning, the airport strip has virtually no amenities. You either eat at the hotel or at another hotel or McD's and there is no place to go. If I ever had to stay near Baltimore airport again, this would be the place.
Definitely will stay here again!
We stayed here for a quick weekend trip for a MD family reunion and first-time visit to Baltimore (room 721). This hotel is very close to the airport (you can see the planes departing from your window if your room is on that side), and is among all of the other BWI hotels on West Nursery Road. It is brand new and very sleek. We found our beds to be very comfortable and the rooms nicely appointed for an airport hotel. Loved the flat screen TV and the decor. We did use the business center to print our boarding passes and were a little disappointed in the prices for that ($1.49 per page!), but the PCs were nice and new. You are only about 10-15 mins from Inner Harbor, where we spent one morning and one evening of our trip, broken up by an afternoon nap at the hotel. Check in went smoothly, clerk was very nice, professional and helpful. The prices for the breakfast buffet at the Acqua restaurant onsite were a little outrageous for the selection ($15 pp), but the omelet chef and server were both very friendly and inquisitive about our travels. Omelet chef informed us that the hotel will have underground parking opening in a few weeks. Overall, the hotel decor may come across as cold and impersonal, but we did not find our stay to be that way at all. We would definitely consider staying here again.
Nice and new
This is a brand new hotel with a very modern look throughout.
My guest room (920) did have the flatscreen tv and it wasn't a problem to tilt it to be seen anywhere in the room. The bed was nice and comfortable with a full load of pillows. The air/heat in the room was somewhat noisey and did constantly turn itself off and on. My guess is that there is still some adjustments going on.
The bathroom fixtures were very nice -- Kohler -- and my room had a glass enclosed shower only, no bath.
The hotel has a very large bar area as well as an adjacent restaurant. The bartender was the only employee in the bar, and it's not set up for him to easily take care of the guests not at the bar (it's a long walk around) or to order and serve guests food. The kitchen is a good hike and that left guests alone at the bar for extended periods. New guests arrived wondering if the bar was open.
They've got a few kinks to iron out as any new hotel does, but that's probably why I not only got a great rate, but triple Honors points for my stay.
More style than substance
Yes, this is a new hotel and it is visually stunning..... but its not for me. If the lobby/common areas don't depress you then the room certainly will. Charcoal carpet, grey/taupe walls and a tiny bathroom make for a cold, dreary environment. And flat screen TV's are nice, but you can't swivel them so unless you are watching dead-on from the bed, the picture isn't so good. Say, from the armchair.
But thats ok in this hotel as the chairs are so uncomfortable you won't want to sit in them. Another case of a commercial designer placing style over comfort. They should have asked advice from the folks who design the Hilton Garden Inns on how to build a comfortable hotel.
My experience with the staff wasn't as positive as the first reviewer. I'm a Diamond level Honors member and wasn't offered any upgrades or other perks, such as breakfast, etc. , when checking in. It could be this hotel does not participate in the Honors program, however.
The beds are comfortable, but they should be. The a/c cycled off and on all night so i finally shut it off. Water was hot and had good pressure.
This hotel is one of many in the great desert of BWI-land so there is absolutley nothing to do in the area and no restaurants anywhere nearby. Make sure you have a car or be prepared to spend some serious money in the hotel's bars and restaurants. The PC in the business center is $ 6 for the 1st 15 minutes.
Sorry to be so negative. Obviously a lot of money was spent on this property but its missing that element that makes a hotel stay comfortable and relaxing. The aging Marriott down the street is still the better option for the area, if you like high-end hotels.
we stayed two nights at this lovely property! the hotel is brand new.it's a beautiful modern/comtemp style. They have truly trained the
staff there as all we encountered were top notch! we stayed on the concierge level and were pleased with the service. The hotel has a huge meeting area. There is a very nice gym and pool there as well!
Once word gets about this hotel it will be the choice for many in the bwi area! Our room was terrrific and the flat screen tv are fantastic! Bed was sooo comfortable and the bathroom amenities are top notch! we will definetly reccomend this hotel and look forward to a return stay if we are in the area!
TripAdvisor Reviews Hilton Baltimore BWI Airport Linthicum
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