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Historical Traveler Reviews Hilton Austin
We stayed for only one night on the 25th floor which is the executive level. The hotel was absolutely clean and beautiful. Staff was very friendly and helpful. The most comfy beds I have every slept in. Food at the Liberty Tavern was just okay. I would recommend staying on the executive floor, very, very nice. Also has a beautiful health club and great pool on the 8th floor. We would definately stay here again!
Great Stay, Very Comfortable
Fantastic, very comfortable. I usually have problems sleeping well in hotels, not this time. The bed which included a down comforter was so comfortable, I slept through the night and did not want to get up the next morning. The staff was available but not intrusive. Overall, I had a great stay.
Hilton Austin Convention Center
We took our two children 9 yrs and 12 yrs to Austin. The Hilton Convention Center is new, nice, and right in the 6th street district of excellent food & nightlife.Our room was on the Executive Level which had a lounge area where complementary water, sodas and appetizers were served as well as continental breakfast. The staff was very helpful & courteous. The rooms were great and well priced for the amenities. The gym is right on the pool, so I could work out while watching the kids swim.This was our first trip to Austin, and the hotel made the visit very positive.
Not bad at all
I shared a room when I was here for a conference in January. Overall I was really impressed with the interior and feel of the hotel. Everything seemed really clean, untouched and new (perhaps, because it was!). The only downside was the amount of noise in the evening (but then we were in live capital of the world) and the hotel seemed to be surrounded by construction sites. The room was nice, maybe a bit small but I really liked the shower! The staff were ok, neither friendly nor unfriendly, but the food in Liberty's restaurant was really too greasy. Having said that, I enjoyed my stay here very much and I would recommend it to others.
To quote Randy Jackson from American Idol...
It was just a'ight. My husband is a Hilton Diamond HHonors member so we spend a lot of time in Hiltons both on business and pleasure. We took a weekend trip to Austin this past weekend (4/16 - 4/18) and were intrigued by the hotel's location to the State Capitol, Sixth Street and other restaurants, shops, etc.
Valet parking...super quick. We arrived around 3:30 p.m. on a Friday evening and didn't have to wait at all. We took our bag to the HHonors check in desk and were given a room on the 26th floor, executive level.
Check in was quick, although the gentleman checking us in seemed a bit rehearsed and stiff...there's a fine line between awkward and professional and he was riding it.
The room was beautiful and the bed comfy, although it overlooked the parking garage construction. The bathroom fixtures were very nice and wow...flattering bathroom lighting! That was a plus.
Room service...we ordered lunch on Saturday around 11 a.m. and the server dropped her tray and the water glasses broke all over the place.
Surprisingly, the food stayed intact! She apologized profusely and we cleaned up as best we could and ate our lunch...which was really good.
Their chicken soup is super-rich and very tasty.
Unfortunately, when we arrived back at our room around 4:30, it had not been cleaned even though the room service server said she'd contact housekeeping and have them come by ASAP. My husband called them and they said they'd come by...and it was 45 minutes before anyone came by to clean our room. Unfortunately, they forgot to leave fresh towels and clean glasses and didn't take out the trash...not very profession IMO.
Both evenings we went to the 25th floor for evening hors d'oeurves and drinks...what a spread! Hiltons are hit and miss when it comes to the evening snacks on the Executive Levels but this was great! We had duck with sauteed mushrooms and some sort of chicken thing, along with the usual cheese and cracker tray and veggie plate. All drinks were complimentary. The kicker? DESSERT! That's right kids...big slabs of chocolate cake which were first come, first serve.
Saturday morning, we were awoken to...sigh...construction sounds. You know that beep-beep-beep sound that the cranes make? We got to listen to it starting bright and early at 7 a.m. How that sound travelled all the way up to our floor I don't know, but fortunately some things are still sacred and there were no construction sounds on Sunday. I'd recommend requesting a room on the other side of the floor so you don't have to listen to the noise but then again...if you're on the other side you have to listen to Sixth Street until 2 a.m. Tomato, tomahto I guess!
Saturday night we ordered room service again (Chris Rock was on HBO...couldn't miss that and we did the Sixth Street thing the night before), this time from Finn & Porter, which is in the hotel. We ordered some sushi and a tomato & mozzarella salad. The sushi was average at best. The spicy tuna roll was good but the rainbow roll and tuna sushi tasted very...fishy. At least no one spilled the tray on the floor again!
BTW...we were comped for the spilled lunch, which was a generous gesture on the hotel's part.
It was a nice weekend but I just don't think we're Austin people. The hotel was very convention-y, meaning big and slightly impersonal but we had a good time overall.
Attended a convention there. Beautiful place. Friendly staff. Close to nightlife and dining. I saw nothing to complain about during my four day stay. the beds were the best ever. each bed has seven pillows. talk about comfy. also they use the best smelling shampoo and conditioner.
first, i didn't want to get out of bed, then, i didn't want to get out of the shower. i would recommend this place to anyone.
My husband and I went to Austin to get away for the weekend. We found the Hiltons location excellent because it was within walking distance to everything that we wanted to see. The rooms were great and extremely comfortable (6 feather pillows). Besides the comfort and newness to the hotel the staff could not have been more helpful. I am looking forward to the next time we go to Austin just to stay in this hotel again.
Bizzare, yet good
I stayed here for a few days in Feb. 2003. It had just opened, and it showed. The interior is large, opulent, and just as you would expect for a convention center hotel. However they were mired with new hotel problems such as:
I check in and get put in a room overlooking the construction site for their new garage. This is a problem because even at 26 floors up, you can still hear the noise.
I call and request a new room, I get put on hold for 15 mins.
Eventually, I hang up because I need to make an appointment.
I walk up to the desk and they happily assist me in getting my new room.
Caveat: The room is about six rooms down the hall on the same side of the building. Same problem.
I call the front desk and talk to the person who put me into this room, finally they move me into another room, this time on the corner on the other side of the building. They send a bellman with the key and he assists me with my bags. I am very satisfied.
Caveat: 20 mins later, once I have settled in, a couple opens the door.
Apparently I had just beat them to the punch, and their desk agent did not realize that the room was being assigned to me.
These are problems borne out of the newness of the hotel (I hope) and should be ironed out in the long run. Pros/Cons as follows:
Pros: Good location for nightlife, good bathroom counter space, comfortable beds, exceedingly helpful (despite inexperience) staff, pretty good treats at the lounge on the 25th floor, one of the only hotel properties in downtown Austin that has both a nice pool and gym.
Cons: Housekeeping did not clean my room until 4:30, decor has a bizzare sort of african theme to it, rooms are small on average, hotel is relatively massive and a little impersonal.
Overall: The staff makes up for the relative ho-humness of the overall experience. Good deals can be had at the concierge levels on the 25th and 26th floors, but don't bother if you can't get one of the corner rooms. This is key: STAY IN A CORNER ROOM! The extra space is well appreciated. A resonably good deal at $110-140.
Great new Hilton
This is a first class, new Hilton. Excellent location a block away from popular 6th street entertainment. Beds, layout and amenities are top notch.
Hilton was top notch
The brand new Hilton downtown is incredible. We stayed in a corner room and had a great view of the city. Rooms (especially corner rooms) are huge. Ammenities were outstanding. Beds were awesome. I highly recommend this hotel to anyone. My friends and I were in town to party downtown and the lady at the front desk put us in a corner room away from everyone else so noise was not an issue. At one point we probably had 15 people visiting and there was plenty of room to move about. We loved our stay so much that we already booked 4 more nights over the next 2 months. The location is perfect for 6th street or the warehouse district nightlife.
TripAdvisor Reviews Hilton Austin
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