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Historical Traveler Reviews Hilton Arlington
Wow - what a change
I travel to the area for both business and pleasure fairly often. Because I am a Hilton Honors member, the unbelievably convenient location, and the very friendly staff I stay at the Hilton Arlington on a regular basis. The hotel just completed a TOTAL renovation and wow -what a change. The rooms are fabulous, the beds have been updated and everything floor to ceiling (in a very tastefully decorate room) is brand new.
The hotel is located above the metro and is just minutes from all the major attractions in DC, without those DC weekend prices. What a safe neighborhood. The hotel is actually connected to a mall and several area restaurants.
I couldn't be happier about the renovation and can' wait to come back to what I call my second home!
OK, but an inconsistent choice
We had two rooms the middle of October. Got a great rate on Priceline, $45 per night (booked far in advance). The hotel was just about sold-out and the going rate was over $250 for the time we were there. We actively use Priceline, so we know not to expect the best rooms, so this review is without a "Priceline Bias".
The Good: Great location, Metro is two steps away. Good restaurant choices are nearby, there's a Mall with food court and mid-scale chain restaurants that is a 5 minute indoor walk away (thru a connected office building), there's also an IHOP across the street. It's just a $15 cab ride from Reagan National Airport. Parking is onsite thru a 3rd party garage. Overall the property is a solid 3 star choice, without any major frills.
The Bad: The rooms are incredibly inconsistent in quality and shape, the building design means that many rooms are not "square". Our first room had a horrible view of the HVAC system (no biggie), but our in-room HVAC system didn't work (old wall mounted units, couldn't change the temp.). Also, our phone had a terrific buzz on the line. The lobby was being renovated (behind schedule), but a minor inconvenience. The parking garage has horrible customer service, more than once there was a problem with an unmanned booth (he had to go get his breakfast), a broken gate and surly service, $14 a night I think. More than one soda machine was completely sold out while we were there, no snack machines.
The Overall: After the problem with our first room, they did relocate us to a better choice (but the HVAC unit was still old), the night manager was more accomodating than the day staff. While waiting in lobby, another guest said that it took them 4 separate tries to straighten out their credit card charges. We would stay there again for sure for the price we paid, but we would make sure that the room was at least average quality. It's about a 15 minute Metro ride into the center of DC, so the location is better than most outlying hotels. If you are expecting a good, clean hotel without all of the extras, this would be an adequate choice. Certainly better than a Holiday Inn, but for sure not the Four Seasons.
Although there seems to be some remodeling going on elsewhere in this hotel, the two times I have stayed here, my room was rather run down and outdated, dark, and gloomy. really not up to Hilton standards. No exercise facilities - supposedly they will give you a discount coupon for a gym down the street in the mall. The three big benefits to this place are that it is still better than the other hotels in Arlington, the Ballston metro stop is just below the hotel, and there is a fabulous deli/pastry shop at the entrance.
Clean Room, Unfriendly Front Desk Staff
My wife and I were in town for a wedding in September (2004). We chose this property because it was very close to the wedding reception. The rooms were very clean and the furniture appeared to be somewhat new but was nothing fancy. The bathrooms were small but clean and nicely appointed. Although when you turned on the bathroom light, a heat lamp also turned on. The heat lamp could not be shut off unless you turned off the bathroom light. This made it very unconfortalbe if you were in the restroom for a period of time. The walls were also somewhat thin.
The hotel was above a metro station and in a convenient location. The only issue we had was with the hotel front desk staff. They were not very helpful or courteous. Just to note one incident, when we checked in, they did not ask me about parking and I forgot to ask. After checking in I went back to the desk and asked if I parked my car in the correct garage. The lady at the desk asked me, in a snooty way, "did you tell us that you planned to park? You need to tell us if you had a car." She then looked at me as if I was stupid an then proceded to tell me that parking was $13 extra per day. She then proceded to give me a parking pass. Not very customer service oriented. We gave it an above average rating because the rooms were clean, in a good location, and we found an internet special for $63 per night. We would consider staying there again, but only if we had a good rate.
Expected better from a Hilton
I stayed here for business this past June and was surprised and disappointed by the overall quality. It is very no-frills. The lobby is small. The rooms were dated. On the plus side, the hotel sits right above a subway stop (convenient to DC) and a Starbucks. For the price, though, I would have chosen somewhere else. Only reason I stayed here was b/c of a meeting nearby.
Nice location and staff, but rooms could be better
Just returned from Washington, DC and stayed at the Hilton Arlington and Towers for one night. We got a good rate through expedia. The lobby was a bit on the small side, but cozy. The Orange Line Ballston subway station was right outside the door. The staff went out of their way to make our stay more comfortable. There were no double-bedded rooms available so they gave us a king and a roll-away bed. The roll-away bed did just fine. The room was fairly large and included an easy chair with ottoman. The window opened, which was a plus. The desk included a chair with wheels. The only problems were that there was a large brown stain at the bottom of the bathroom sink and that the room had a slight smell of mildew or mold. A good value for the Arlington area.
My stay was great!
In March I accompanied our seniro high school band on a trip to Washington, DC. I has stayed at the Hilton on Connecticut in the DC area before and was expecting to share a small room with 3 other women.
I very pleasantly surprised to find a fairly good sized room and bathroom. The four of us had no problem moving around the room. As part of the tour deal, the hotel provided breakfast buffet every morning which was very good---eggs, bacon, sausage, potatoes and toast. One of our members asked i f we could have some fruit with breakfast which we did a few mornings minus the bacon and sausage. The staff was very friendly and helpful. The adjoining mall and businesses were very nice to have, especially when taking teenagers shopping. I know that sometimes the kids did get a little loud but the staff never seemed to get bent out of shape. If there was a problem, they talked to the band director who then corrected the problem. One drawback was the fact that there were only 2 small elevators which we had to use to get to our rooms. Often times, we would have to wait about 5-10 minutes to get to our rooms. There were stairs, but they were only to be used in case of fire. I would recommend this hotel to anyone staying in the Washington, DC-Arlington area.
Hilton Arlington & Towers - Nov '03 stay
I won this hotel on a Priceline bid.Hotel didn't seem very full at 2pm on 11/22/03 when we checked in. No one was in line at the front desk. We self-parked in the garage (and were told of the $13 per night overnight rate). I had my Hilton Honors card out and on the counter before he even looked up our name. I asked if we might, please, have a Towers room. He said "No problem at all, but only because it's a weekend night." He says it's not as likely during the week when business travelers are the majority of the clientele. He gave us Room #722 and explained the hours for that afternoon's appetizers & cash bar happy hour and for breakfast (Towers level) the following morning. Gave us two keys. Very pleasant and polite...his name was Michael. A bellman took us up; showing us in the elevator how to use our keycards to access the towers floor rooms. The room had a King bed...with a large, comfy 'chair & a half' along with a desk, several more sitting chairs, side tables, 2 robes in the closet, a handsome TV cabinet, a mini fridge, marble counter tops in the bath. A good sized bath with plenty of towels and Neutrogena products. Since we only stayed one night, we did not use any of the hotel amenities...nor did we get a chance to shop/walk in the area surrounding the hotel. Real nice, though...with a Rock Bottom Microbrewery, a Macaroni's Grill restaurant, and an Episcopalian church right next door. Convenient to everything. My only disappointment was that the hotel didn't have a pool or hottub. There was a hotel amenities binder in the room which said you could use the nearby Ballston Gym/Spa for a reduced single day rate.
Okay but nothing special
I spent there four nights, and I have to confess that I have expected more from a Hilton hotel. As European I only know Hilton as a luxury hotel chain, but the Arlington Hilton and Towers is only average. The access to Washington Metro is excellent, and the breakfast is very delicious. If you have bad luck, you are accomodated in a lower floor room where you can see the air condition devices being situated on the roof. I couldn't open the window because of the noises produced by the air condition. My room was large enough, and the bathroom quite okay. I really appreciate this, because rooms in Europe are normally much smaller than the ones in the US. Staff is always helpful!
Fine place to stay
The Arlington Hilton is a good hotel in a good location at a great price. The hotel is in a converted apartment building in the Ballston section of Arlington. It's right above the Ballston Metro Station (Orange line) with quick access to D.C. or the West Falls Church metro station (shuttles to Dulles.)
The rooms are typical Hilton - clean and comfortable if a little bland - and some actually have unique configurations because of the building's shape. With rates of $79 on weekends, it's tough to beat the value.
TripAdvisor Reviews Hilton Arlington
Travel Blogs from Arlington
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