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How has this hotel rated in the past?
- Breakfast Available
- Wireless internet connection in room (surcharge)
- Reduced mobility rooms
- Indoor pool
- High-speed internet in room
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TravelPod Member ReviewsHilton Anchorage
Had to pay extra charge for internet.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Anchorage
Needs some TLC (and a new chef)
We stayed at the downtown Hilton Hotel in Anchorage Alaska two nights in May 2005 prior to a cruise. The hotel had all the usual Hilton lobby things, and people bustling about, but we were told on the phone the night before that we were looking great to get an upgrade, yet when we checked in they were full with a woman's conference. (Hmm..those pesky conference's are booking at the last minute again I see)
We paid and got in the elevator. THe doors opened on our floor, and I stopped my wife from getting out as the scrapes on the wall, the worn carpet, and the poor state of the room door exteriors made me think the elevator had stoppedo n a service floor. Nope, after checking it was indeed our floor. Entering the room was a relief, as the beds and furniture looked clean and better, but there was a large "gum deposit" ground into the carpet right in front of the desk/table area.
We had arrived late and called room service. Food was good, but $3.50 each for two cans of coke was a rip-off. They could have told me it was only $1.25 each in the machine on the floor. Then they had charged me a whopping 19% gratuity, and the delivery lady still hung her hand out for a tip! I tipped not realizing she wound up with about 35% on my order.
The beds were great. Best I have ever slept on. The front desk was helpful and the coffee bar was nice. As it was our 30th anniversary, we made a reservation at the "Top of the World" restaurant in the Hilton. A mistake in my book. Being from the midwest originally, we unfortunately saw nothing on the menu to our taste (a clue guys? We all don't want to eat French on vacation?) and we said thanks but no thanks and rose to leave. Suddenly there was prime rib available that was not shown on the menu. We said ok, that might work, but they offered mashed potatoes saying they had no baked. (mashed with prime rib? huh?)
We said ok, ordered the prime rib and mashed potatoes with veggies of the day. The prime rib must have been left from lunch, and the "mashed" potatoes were slices of half cooked pototoe with cheese melted on top. (Thats augratin to us, not mashed, but cooked is much better) The potatoes were inedible, and the meat tough and dry. No au jous, to help the meat either. A better than $60 meal that I would have had a hard time paying $20 for. We professed our thoughts on the food, and no offer to adjustthe bill, no offer to replace the food, just an offer to provide carry out containers (Hello? We didn't not eat because we liked it! Are you deaf?)
All in all, the beds are warm soft and the best ever. The stafff is great. Don't let the rough appearance of the halls bother you. And don't order soda from room service, or eat in the restaurant upstairs and you will have a fine time. Its close to shopping, and adjacent to the Saturday swap meet or farmers market. It's close the the Alaska Railroad too. I'd stay again, but would somebody get the gum out of the carpet please?
Anchorage Hilton was great
We just got back from a two week Alaska trip and spent a couple of days at the Hilton. Great views and good location. The rooms were very clean, large and while not brand new, were perfectly acceptable for a downtown hotel. Staff was prompt and gracious. Can't think of a single complaint.
Trip and View of a Life Time
My trip to Alaska was compounded and made better by my stay at the Anchorage Hilton. Super veiw of Anchorage the Cook Inlet and the Chugach Mountains. Perfect location for a wandering traveler. Right down town so you had access to every thing.
Not only was the Hotel entertaining but the location was near some other fine sites and things to see.
If any one else ever or I ever get the chance to return I'll stay at the Anchorage Hilton with out question.
My husband and I stayed at The Hilton Anchorage in April 2004. The hotel is in the city center, within walking distance of many downtown shops and restaurants. There is a nice lobby with a Starbucks, coffeeshop, 2 giftshops, bar, business center and two enormous stuffed bears. My husband is a Hiltons Honor Member, so we received a key to the Club Lounge, which is open 24 hours. The Club Lounge has a big screen tv and views of Denali (depending on the weather) and Cook Inlet. There was a free continental breakfast available in the Lounge in the morning, as well as snacks in the evening, free juices, water and sodas, and a computer terminal with internet access. You could purchase alcohol. This was an excellent free perk; I would recommend that you join Hilton Honors before staying in this hotel.
Our room was just average and was a handicapped room, which we didn't need. I would have preferred a normal room. We had a nice view of the Chugach Mountain Range, but also of the roof of the building next to us, on which was a large bag of trash which remained our entire visit. This could have easily been removed by opening our room window. The room looked tired and needed renovation.
The hotel has no parking lot on the premises, instead you need to use a public lot about half a block down the street.
Be warned that this is a "cruise ship" hotel and according to one of the staff, is extremely full during cruise ship season.
We ate lunch in the coffeeshop and the food was fine, however, I would highly recommend Simon & Seafort's Saloon & Grill at 420 L Street, (907) 274-3502 (just a short walk away) for lunch or dinner. The seafood is excellent, the service is friendly and efficient. We ate lunch there one day and liked it so much, we went back for dinner. Be sure and make a reservation for dinner, they are very popular.
I enjoyed Anchorage, but if I visit again, I would chose a different hotel.
Stayed at Hotel on June 24th on a Holland America Cruisetour. Only two elevators to the tower roons. One had been out of order for 5 days. Large group of us trying to get to our rooms at the sametime. Not fun. Room was not that good but the view to tne east was great. The breakfast buffet was very nice and had great service. Much nicer that the next two nights at Alyeska
Loved my stay
I have the opportunity to travel to Anchorage several times each year. I have stayed at both the Captain Cook and the Hilton and for me it all boils down to SERVICE, SERVICE, SERVICE! Although the Captain Cooks rooms are nicer; I find that the Hilton makes up for it in Customer Service. I am greeted at the front door by "Dave the Doorman" and virtually escorted to the front desk where I am greeted with fast and friendly service. The lounge is staffed with bartenders and waitresses who are FRIENDLY and the Sales Office is one of the best I have had to deal with. It is worth noting that the hotel is in the process of upgrading all the rooms.
We stayed here the night before leaving for the interior, and on our return to Anchorage, so we had 2 different rooms. Both times I when I reserved, I asked for the most renovated and updated room available. They put us on the "Club Level". The first carpet was so dirty that I had difficulty stepping on it, but the hotel was full and there was nothing else available. The bathroom was old with cracked tiles, and the King or Queen bed that we asked for turned our to be 2 doubles. The second room that we got upon our return was a bit better, but not much. We originally had reservations for the Captain Cook, but changed for the Hilton because we found out that the Captain Cook does not have AC, and it can get very warm in Anchorage. The Hilton's AC worked well. I found the bell staff to be exceptionally helpful and efficient.
What could go wrong next?
Everyone in our party thought the rooms were dirty. It was very outdated, in need of some major updating. We couldn't even find our room, as there was no room number. Our tub didn't drain properly and was very slippery. A mat was finally brought up and the tub roto-rootered. After waiting to be able to shower, I was stuck in the bathroom while two repairman fixed the TV. You had to be on an upper floor to have a view. We all had views of air conditioning stacks or backs of other buildings. This was not what I would expect from any hotel with the name Hilton on it.
Loved the Hilton
This is a fantastic hotel, more like a Westin than a Hilton! Fabulous pillow top mattresses with down duvet and down pillows. Our room was large, the staff very friendly and the gym was great! Nice indoor pool and jacuzzi and a very extensive workout area with at least 8 cardio machines, weight machines and free weights. We just spent the night, checking in late, but they have a 15th floor restaurant that I would have liked to try as well as a Starbucks and cafe for breakfast.
Anchorage Hilton; Relaxing and Fun
We get away to the Hilton Anchorage a couple of times a year. The breakfast buffet is excellent and we have found the service to be quite good. The hotel is within walking distance of everything downtown, the railroad station, fifth avenue mall, and the tower rooms provide awesome views of the city or inlet. The Top of the World restaurant is expensive but nice for a special occasion. My suggestion is to get a tower room, floors 17 through 22 for the best view. The indoor swimming pool and hot tub are small but nice, and relaxing. I found the work out facilities to be quite good. There are gift shops and Polar Bears to greet you in the lobby. The hotel offers tours (extra cost) that will take you to various highlights in the city. Try the trolley tour ($10) for a very inexpensive way to see the city. Have a great vacation!
TripAdvisor Reviews Hilton Anchorage
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