Hilton Americas - Houston
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Historical Traveler Reviews Hilton Americas - Houston
My new favorite hotel in Houston -- I prefer it over the 4 Seasons for several reasons -- HBO, cordless phone, large bathroom, long hallways (good for safe late night or early morning walks), coffee pot. Clean and comfortable and I found the staff to be friendly and helpful.
Nice Hotel with Bad service
I recently spent one night 7/31 at Hilton Americas Houston hotel. 1600 Lamar
Houston, Texas 77010. There are a few issues id like to bring to your attention at this hotel.
After spending an evening at the theater, my wife and I decided to go back to the hotel for a relaxing swim in the pool and room service dinner afterward dinner. At 9:45 we made are way to the pool, as we tried to enter the pool area we were stopped and told the pool is closing at 10:00 Pm and we would not be allowed in> we went back the room very disappointed we could not use the pool facilities at such an early hour of the evening. . We then called room service at 10:45 PM room to place our dinner order, we were told it would arrive in 20 to 30 minutes; room service did not arrive until 12:35 AM
When I asked the room service attendant why the two hour the delay, I was informed that he was the only one on duty to deliver room service at this hour. This is not acceptable at such a fine hotel as this. It ruined rest of our evening. After going to bed I received many phone calls throughout the night that woke us every 30 minutes from someone looking for a Mr. Hutchington, after the 5th call, I called the front desk to let them know there is no one in our room by that name , and I explained that I have had five different calls for this person, the front desk attendant was very rude and seemed put off by the call and said " well, if this person is not in your room you should have called earlier" I was very taken back by this poor attitude and lack of professionalism . I have stayed at Hilton many times and we have always enjoyed our stay and this is one of the reasons we have booked an up coming vacation to Hawaii for two weeks staying at the Hilton Waikoloa Village, on the Big Island. We are now questioning our decision in hotel for our vacation, and are considering canceling the booking due to concerns we experienced at this hotel. I hope this issue can be worked out, I usually enjoy my stay at the Hilton and this is highly unusual to receive such bad service from a Hilton.
Eye-Candy Hotel, Leaves a sour taste
The hotel is in a great location and you would thing it would be a natural drawer for conferences, meetings and business trips. With its strategic location to the main sports centers (Minute Maid, Toyota Center, Convention Hall, etc) a meeting planner begins to salivate when they see the place and thing about the savings in trave expense, add in the grad diosece architecture of the first floor and you think that you have found the right hotel.
WRONG!!! Once you check in it is all down hill and I mean without brakes, or safety net.
1) I reached my hotel room and .. the door was open with the safety latch stuck. I contacted security and they never showed up to the room.
A cleaning maid, literally picked the lock with a credit card, again this was the in-room safety latch!!
2) There was no shower water pressure. Zero. It felt like you could walk through a lawn sprinkler and had better results 3) The restaurant food was terrible. They have three restaurants and I tried them all. The room service from the cafe arrived in about hour and it was burnt, when I called back they told me it would take another 45 - 60 minutes to replace. I asked for the restaurant manager, the hotel manager and they were not available. I asked for a call back and it never came. I asked for a credit to my bill and I didnn't receive until I complained at the front desk. The skyline cafe has a menu of maybe 3 entrees, pretty slim picking. The so-called steakhouse, Spencers, is rated at a 6.8 out of 10. In Houston, that is like cheap hamburger. Anyway, me and my party of 5 went to the Astros game and our plan was to have a late night dinner. We made this decision because the hours of service listed in the hotel guide showed 5PM to midnight for Spencers. We arrive at Spencers at about 10:15 and were told that the kitchen had just closed. I protested that the hours of service were posted in the hotel guide and I was told..oh well they are wrong. They then offered us their bar menu, which of course we declined.
4) Don't try the taxis, they don't like short trips. We reported two cabs to the Taxi Commission because they actually tried to put us out of the cab..i.e. circled back to the hotel, after we told them our destination was a short trip 5) Finally, I left some property in my room. I contacted the hotel and after me transferred all over the place, security assured me that they woudl check the room and lost-and-found and contact me with the result.
I am still waiting,,maybe they are trying to figure out where my room is, after all they never showed up there either
Pros and cons
First, the pros. Excellent location across from convention center and Compaq Center (Rockets), a few blocks from Minute Maid Field (Astros).
Comfortable accomodations, good restaurants, friendly staff.
The cons: Parking fee is a gouge. Lack of hot water at all times of morning and evening. Room cleaning sometimes doesn't occur until you are getting ready for dinner.
I am sure they are working things out since it is very new, and all in all, I would return.
THE OPENING KINKS ARE STILL HERE (Mar 2004)!!!
DON'T LET THE HILTON NAME FOOL YOU!!! THE OPENING KINKS ARE STILL HERE, AND THEN SOME!!!I stayed in the hotel for 3 nights at the end of March 2004, and I have never had a worse time staying at a hotel. 1. The beds were so soft that a 3 month old baby literally sank when placed on top of the mattress. The mattresses were either used or were of super-cheap quality. I ended up with such bad back pain, and I'm in good health without prior issues. I ended up sleeping on the floor for the final 2 nights. I've slept better on gravel (no joke!). 2. The water pressure is so weak in the showers that I could not wash my hair w/ the shower water. I had to turn the water to bath mode to get adequate water pressure.3. I specifically asked the front desk for a room away from the elevators, and was told point-blank that my request would be accomodated only to find out when I took the elevator up to my room that I had a location RIGHT NEXT to the elevator!4. The hotel charges you $12 for self-parking and $22 for valet parking. The hotel actually charges you MORE (not less) if you are a hotel customer. I parked at a lot away from the hotel (paying $5 per day), but on the day of check-out, the hotel tried to charge me $12 per day for parking (AND tried to tack on some taxes for the parking fee as well). The taxes would not have applied to a non-hotel customer. I had to tell the front desk that I did not use their parking structure to get the fee taken off.5. The thermostat did not work adequately, and the room was either too hot or too cold.6. In summary, this hotel tries to use its good location (next to the basketball/baseball stadiums, next to convention center) to get a McHilton mass-turnout and provide poor quality of beds/rooms and service.DON'T LET THE HILTON NAME FOOL YOU!!!
The opening kinks are gone!
The opening kinks are out, from my experience. The hotel is beautiful, the rooms excellent, service just fine. I noted I was given only decaf with the complimentary coffee and I called housekeeping & they sent up two real coffees in a heartbeat. I enjoyed my stay tremendously. The location is right next to the Toyota Center and adjoins the George R.
Brown Convention Center, with Minute Maid Field two blocks away. There are three restaurants and a coffee bar on the property. Spencer's steakhouse is just ok, but the service was excellent and very friendly.
Downtown Houston is exciting and has been newly refurbished for the super bowl. I'd stay there again, even without the super hotwire rate!
Go Somewhere Else
I booked and prepaid for a room at the Hilton Americas with the understanding that I would be given a room with either two queen beds or one king size bed. At check-in my boyfriend and I were told they only had "Parlor Rooms" available, and we were sent to one of those.
Parlor rooms are extremely small (about the size of my own bedroom) and only have a sofa bed. We were also told the bed would be made for us when we got to the room, but it wasn't, so we made it ourselves. The problem there is that we only had one flat pillow to share between the two of us. When we requested another pillow, we were given another blanket instead. The water pressure in the shower was nearly nonexistant, so I had to use the bath faucet just to rinse the shampoo from my hair. Privacy is also not an option. There were people on either side of us every night and it was possible to hear everything above a whisper. In addition to having no privacy, this means you will get no peace and quiet either! On several different nights we were kept awake by loud neighbors, as well as unanswered cellular phones ringing constantly at all hours.
The staff was friendly, but that doesn't make up for their lack of knowledge. When I checked in I was told I would be given a 50% refund for being put in a Parlor Room, I took her word for it so I never asked any further questions. The next morning I tried to leave the $12 per day parking garage with my room key, but it didn't work. That meant I had to pay $12 cash and then get a receipt to take to the desk later to get a refund. When I did that, I was told the $12 would be credited to my account, but when I saw my invoice I was actually charged twice for that day on my credit card as well as the $12 cash. When I checked out, that was very easily cleared up, but I also asked for some kind of receipt or confirmation regarding my 50% refund. This is when I was told I would only be able to receive a Hilton gift certificate because I booked online. Well, thank you very much Hilton -- But I think I will be staying elsewhere! I'm not sure I would like to deal with any of that again, even if it's free for a night. I have stayed at so many better quality hotels for a lot less money!
Could be better ...
Lovely Hotel ... What I did not like ...
1. Car Valet was not a part of hotel ... this is not communicated ... when I arrived, I asked them my options and was told valet or Houston streets ... not true ...hotel has self parking adjacent to hotel 2. No Hot Water for bathing 3. Stayed in room 17045 - 2 double beds ... first bed has a mattress that is either old or broken ... it is not level ... please check it ...
This MUST BE REPLACED!
4. Can not walk out on street to night life
What I liked ....
1. hot tub and swimming area ...
2. staff was very gracious 3. 2 blocks from wonderful Josephine's rest ...
Never Again Hiltons
Book a Room for 3 nights $500.00 and got to stay for 1 night. No refund or coupon for another time nothing at all. We checked in on Friday night at 8:00 pm with our 2 small dogs which we paid an extra $50.00 for their stay. Saturday morning we left for AutoRama around 10:00 am and when we got back at about 4:00 to check on the dogs they were gone, needless to say I was having a panic attack so my husband called the front desk and they would not tell him anything but that the manager would be up to see us shortly. She got to the room with our dogs and informed us they could not stay there that for 1 they were disturbing other guest and also they could not be left there without one of us there. we could not very well take our pets with us to the autorama since no pets or aloud. so this meant we had to leave. without any refund at all and still charged us the $50.00 for the pets for 1 night.
After this I would never give Hilton Hotel Chain a cent of my hard earned money again. I will stay at the motel 6 first. They do not care about their customers at all just get the money and their thru with you.
New Hotel not equipped for large crowds
The new Hilton Houston Americas hotel is lovely but still has many kinks to work out before it constitutes a well-run luxury hotel.
I spent one night recently - the night prior to the Houston Marathon.
Check in was crowded but went smoothly. However, getting to my room was problematic. The hotel has multiple elevator banks but the elevator service was VERY slow. There were elevator lines in the lobby and we had to wait up to 10 minutes on our floor to retrieve a down elevator.
Our room had no toilet paper when we arrived. Our wake-up call never happened. The building temperature was frigid in parts and oppressively hot in others (elevators). TV checkout, which was encouraged, did not work. The parking card the front desk gave me to exit the garage did not work.
TripAdvisor Reviews Hilton Americas - Houston
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