Hilton Alexandria Mark Center
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Travel Blogs from Alexandria
... cafeteria. Here you can buy all the standard fare, we opted for a salad roll and an endless cup of soda, quite expensive but ok. After a bit of a sit down, it was off to explore our first Smithsonian. Here they had stuff on the ocean, prehistoric man, mammals, and geology. It was designed to be very interactive and educational, it was pretty cool if that is your thing. The collection is quite immense. Upstairs, there are two levels the public can explore, was the gem section ...
... as Chloe. She is a 23-year-old girl from South-Korea (or 24 in South Korean age). She is a Media & Communications intern and is a BIG fan of taking naps during her internship. Oh and she takes the same class and civic engagement project as I do, that’s just awesome!
Last but not least (!) we have Elyse. She is a 21-year-old girl from Massachusetts, or simply Mass as she prefers to call it. She is an International ...
... ago been abandoned at home., such as service station attendant.
Anyway I was able to buy a ticket on the Tokyo Metro without much difficulty, but buggered if I could work out how to use the Washington Metro Machines. Once explained by the lady from the booth who took pity on me and showed me how I was on way. Buying a casual "paper" ticket is pricey, a $1 extra per “paper” ticket ie you need to use the smart cards.
How has this hotel rated in the past?
Hilton hotels always offers great service world wide. From shuttles ,food ,rooms etc.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsHilton Alexandria Mark Center
Historical Traveler Reviews Hilton Alexandria Mark Center
I am writing this immediately on my return from a three day stay at this place, which is really a very weak hotel. This place tries to pass itself off as a business/convention center, but it really doesn't cut it.
I stayed at this marvales hotel several times, and every time I got different room, but this time I got a wonderful room at 22 story; I can see Washington Monument laying down on my bed; it is gorgeous view, day or night!!!
April 15 - April 18, 2004.
I just spent two nights at this hotel. The lobby is very large and accommodating. The night we checked in was very busy and only 2 of the 4 elevators for a 30-story building were working. It took 30 minutes to get to our room on the 9th floor. The room was large with average furniture. The bed linens felt like sandpaper. The bathroom was nice but small. After arriving back at the hotel on the second night after a very busy day we were surprised to see that we had not received any housekeeping services. We called to inquire why and to request clean towels and were told that we had not yet checked in. We assured them we had otherwise how did we get a room key and already spend one night! There was much confusion but we finally got our clean towels. However, there was no apology for the mix up. Self-parking was free. Conveniently located just off 395 and Seminary Road. Yes, we will probably stay here again.
I just got off the phone trying to make a reservation with the Alexandria Mark Center for one of the attorneys to attend a seminar in April. This is quite a large conference scheduled. I asked the reprensentative to give me a goverment rate. She really gave me a hard time about what the initials stood for in the conference. I know she repeated herself at least 5 times. It was obvious, she did not want to help me. I adamantly demanded a gov't rate room. She put me on hold to find out if there were a block of rooms available, which she should have done at first; she left me on hold. This experience could have been avoided if she only decided to give good customer service. I am very upset, because, In my opinion, this should never have happen.
We stayed at the Hilton Mark and it was entirely wonderful. We were on the 20th floor and the room was nice and very spacious. The front desk was pleasant and the conceirge was always helpful. We ate breakfast every morning at Finn and Porter's and it was reasonalbe ($10 pp) and tasted great. The Shuttle runs every half hour to Pentagon City (shopping & metro) and then to the airport and back to the hotel. The metro is easy enough to figure out and get you around to anywhere you want to go (white house, museams, etc.). However, if you are interested in King Street (shopping, bars, nightlife) then you would be better suited to stay in that area rather than at the Hilton Mark. We would have to take the shuttle to the metro then a taxi ($6) from the metro to the bars and waterfront (you can walk it but not at night in Winter) if you want the nightlife. Then you would have to catch a taxi back to the hotel (shuttle stops at 11:00 PM) which was about $18 with tip. So we could have saved some taxi $$ if we had stayed on King Street (Embassy or Hilton Old Town). But back to the Hilton Mark - it was first class and have no complaints over than location.
Have plenty of time!
Hotel was good. People were nice. Don't be in any hurry if your are relying on the shuttle for the commute to D.C. Service from the hotel to D.C. was good. The wait at the shuttle stop in D.C. is what took forever. One time after sighseeing we waited over 45 minutes just for a shuttle to arrive.
The accomodations of the hotel were honorable and the staff on hand were very sincere. However, the brochures and maps found at the hotel lobby of the city were very out-dated. We went to see an exhibit advertised of one of the Smithsonians and the exhibit had left ten months before. My biggest complaint, however was the charge of returning pillows that I had left at the hotel. The charge on my credit card was for $83.97 to ship two bed pillows from D.C. to east Tennessee (about 6 hours away). The hotel general manager, Greg Brown, and the supervisor of the lost and found, Joe Hughes, were very uncompromising about hearing my concerns about the outrageous charge. FedEx quoted the shipping charges, if packed correctly, should have been $20.61. That is a difference of $63.36. What ever happened to the motto "The customer is always right", or "We are here to serve you". I felt I was treated unjustly and will never again be a patronage of a Hilton hotel due to this arrogant behavior from the upper management positions.
Never moved the van.
We just got back from our trip to DC. We parked our van and never had to move it. The shuttle from the Hilton went to Pentagon City metro.
Our bus driver George gave us bottle water on the way out the door and advice on the metro and told us about the large food court inside the Fashion Centre (which is attached to the metro) Great advice, saved us a lot of money. The rooms were very clean and we asked for a roll away and received one quickly without charge. It really isn't a tourist hotel, but the shuttle ran every 1/2 hour or so and we didn't have to call it to come get us like a lot of others had to do at the metro...ours came at exactly the time it was supposed to. Great place to stay!