Hilton Alexandria Mark Center

Address: 5000 Seminary Road, Alexandria, Virginia, 22311, United States | 4 star hotel
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This 4 star hotel, located in the Alexandria West area of Alexandria, is near Old Town Waterfront, The Birchmere, Cameron Run Regional Park, and Fort Ward Museum and Park.
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          TravelPod Member ReviewsHilton Alexandria Mark Center

          Reviewed by kobussod

          Great Service

          Reviewed Mar 16, 2013
          by (7 reviews) Cape Town , South Africa Flag of South Africa

          Hilton hotels always offers great service world wide. From shuttles ,food ,rooms etc.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Historical Traveler Reviews Hilton Alexandria Mark Center

          A second rate business hotel


          I am writing this immediately on my return from a three day stay at this place, which is really a very weak hotel. This place tries to pass itself off as a business/convention center, but it really doesn't cut it.

          The problems started at check-in. I had reserved a room with a king bed. When I checked in, the clerk could barely lift her head to acknowledge me and never responded when I asked if I would be getting the kind of room I reserved. To make it worse, they were out of all non-smoking rooms in the main tower. I was relegated to a room in the cheesey annex building (a glorified 5 floor motel) which was about a block away through an underground maze past the gym, some meeting rooms, etc. There was one elevator, which was remarkably slow. And when I got to the room, I discovered that there were only two small beds, and not a king as I had requested. When I called the desk to ask for another room, the clerk could barely take the time to talk to me and never said they were sorry. The room was freezing cold from air conditioning, and the screen door to the terrace was off its track and backwards.

          As it turned out, the room actually worked ok for a basic business hotel. Bed was fine, as were the tv and other facilities. Although I do not travel with a computer, a colleague told me that he was aggravated because his room did not have high speed internet access for his computer; I cannot confirm this.

          The conference center was an equally big bust. I went to the men's room, and there were ants crawling on the floor of the stall. I was at several sessions of meetings where the was audio-visual equipment, which was totally inadequate; the sound was deficient as one example.

          If this place really wants to make it as a conference center hotel, it had better get its act together and work on servicing its business clientele.

          I can see Washington Monument from my bed!!!


          I stayed at this marvales hotel several times, and every time I got different room, but this time I got a wonderful room at 22 story; I can see Washington Monument laying down on my bed; it is gorgeous view, day or night!!!

          The location is so convenient at the exit of I-395, and so easy access to many restaurants and stores around. It is also very close to Alexandra Old Town and the Metro station which makes travel a pleasant.

          The staff are very nice, and check in is very fast. Everyone I encountered were so nice.

          The hotel itself is very shine with huge lobby, lots of sofa and nice restaurant on promises. The business center is 24x7 that I was able to use several complimentary Internet computers.

          The swimming pool is very nice and good size that make swimming there an enjoyment. The hotel is big enough that you can always find parties, activities going on.

          The parking lot is at the other end of the hotel that you can use room key to access. Someone mentioned it was $8 a day, but they never charge me.

          The hotel rooms are brand new or old depends on which side of the room you got. I started given older rooms, but as I visited more and more, I have found that I was given higher and higher, newer and newer room. One time I was even given a corner room at higher floor that gave gorgeous view of Washington DC area!!!

          I love this hotel a lot! Every time I visit Washington DC area, I stay here. I even stay here when I drove to Orlando FL from Jersey City NJ; it is a good first stop at Friday night.

          When I visited Washington DC museums, I can either drive to the Mall and park around 10am; there are planty of free parking there, or I drove to Metro station and take subway over. Either way are very convenient.

          Although this is one of the best hotel at Washington DC area, it gives the best price too. So, I am not surprised every time I was there it was sold out!!!

          Nice hotel, room in Retreat building inconvenient; got sick on the food.


          April 15 - April 18, 2004.

          The first night I was there, I got really sick on the food. I mean, really sick.... I was bringing up what I ate from the hotel restaurant (Finn & Porter) for about 3 - 4 hours. It was very alarming. I'm not allergic to anything as far as I know. Just when I thought that the restaurant food at a Hilton would be safe to eat.... Needless to say, I never ate at that restaurant again.

          My hotel room was in the Retreat building. This was about a 5 minute walk from the main part of the hotel building. It was a bit of a pain - getting to the fitness center, main entrance, etc.

          My hotel room was slightly better than a room at the Holiday Inn. When I stayed at the Wyndham Garden at Dupont Circle, my hotel room seemed nicer.

          The shuttle, as others have mentioned, picked people up every 30 minutes. It stopped at Pentagon City (where you can catch the shuttle), Ronald Reagan National Airport, and then back to the hotel.

          The shuttle took 20 minutes to get to the Pentagon City metro stop, including on the weekday and weekends.

          To get to D.C. proper, this usually only took 10 to 15 minutes via the metro rail system - e.g., L'Enfant Plaza, Gallery Place - Chinatown, Judiciary Square, Federal Triangle. I found it very convenient.

          If you went to Pentagon City, there were 2 malls (each facing each other - different sides of the street) and also a strip of stores called Pentagon Row (accessible via the parking lot - you go through the Pentaon City Centre food court to the parking lot and then you get to Pentagon Row). There also are plenty of restaurants (including my favorite, Chevy's).

          All in all, pretty good. A nice hotel for attending professional functions. The guests were friendly. The staff was nice. The only reason why I give this hotel 3 stars (neutral / average) is because of my dining "experience" (not a very good one).

          One interesting thing is the mixture of guests. I was sometimes the only one wearing a suit while taking the shuttle. A lot of people seemed to be on vacation or visiting relatives, etc.

          Alexandria Hilton Mark Center 3*


          I just spent two nights at this hotel. The lobby is very large and accommodating. The night we checked in was very busy and only 2 of the 4 elevators for a 30-story building were working. It took 30 minutes to get to our room on the 9th floor. The room was large with average furniture. The bed linens felt like sandpaper. The bathroom was nice but small. After arriving back at the hotel on the second night after a very busy day we were surprised to see that we had not received any housekeeping services. We called to inquire why and to request clean towels and were told that we had not yet checked in. We assured them we had otherwise how did we get a room key and already spend one night! There was much confusion but we finally got our clean towels. However, there was no apology for the mix up. Self-parking was free. Conveniently located just off 395 and Seminary Road. Yes, we will probably stay here again.

          Making reservations


          I just got off the phone trying to make a reservation with the Alexandria Mark Center for one of the attorneys to attend a seminar in April. This is quite a large conference scheduled. I asked the reprensentative to give me a goverment rate. She really gave me a hard time about what the initials stood for in the conference. I know she repeated herself at least 5 times. It was obvious, she did not want to help me. I adamantly demanded a gov't rate room. She put me on hold to find out if there were a block of rooms available, which she should have done at first; she left me on hold. This experience could have been avoided if she only decided to give good customer service. I am very upset, because, In my opinion, this should never have happen.

          Especially since I was cordial during the whole conversation. I told my attorney what happen. He said, next time book him somewhere else, it's not worth the headache or his patronage.

          Hilton Mark - Was First Class


          We stayed at the Hilton Mark and it was entirely wonderful. We were on the 20th floor and the room was nice and very spacious. The front desk was pleasant and the conceirge was always helpful. We ate breakfast every morning at Finn and Porter's and it was reasonalbe ($10 pp) and tasted great. The Shuttle runs every half hour to Pentagon City (shopping & metro) and then to the airport and back to the hotel. The metro is easy enough to figure out and get you around to anywhere you want to go (white house, museams, etc.). However, if you are interested in King Street (shopping, bars, nightlife) then you would be better suited to stay in that area rather than at the Hilton Mark. We would have to take the shuttle to the metro then a taxi ($6) from the metro to the bars and waterfront (you can walk it but not at night in Winter) if you want the nightlife. Then you would have to catch a taxi back to the hotel (shuttle stops at 11:00 PM) which was about $18 with tip. So we could have saved some taxi $$ if we had stayed on King Street (Embassy or Hilton Old Town). But back to the Hilton Mark - it was first class and have no complaints over than location.

          Have plenty of time!


          Hotel was good. People were nice. Don't be in any hurry if your are relying on the shuttle for the commute to D.C. Service from the hotel to D.C. was good. The wait at the shuttle stop in D.C. is what took forever. One time after sighseeing we waited over 45 minutes just for a shuttle to arrive.

          Don't leave anything behind!!!


          The accomodations of the hotel were honorable and the staff on hand were very sincere. However, the brochures and maps found at the hotel lobby of the city were very out-dated. We went to see an exhibit advertised of one of the Smithsonians and the exhibit had left ten months before. My biggest complaint, however was the charge of returning pillows that I had left at the hotel. The charge on my credit card was for $83.97 to ship two bed pillows from D.C. to east Tennessee (about 6 hours away). The hotel general manager, Greg Brown, and the supervisor of the lost and found, Joe Hughes, were very uncompromising about hearing my concerns about the outrageous charge. FedEx quoted the shipping charges, if packed correctly, should have been $20.61. That is a difference of $63.36. What ever happened to the motto "The customer is always right", or "We are here to serve you". I felt I was treated unjustly and will never again be a patronage of a Hilton hotel due to this arrogant behavior from the upper management positions.

          Never moved the van.


          We just got back from our trip to DC. We parked our van and never had to move it. The shuttle from the Hilton went to Pentagon City metro.

          Our bus driver George gave us bottle water on the way out the door and advice on the metro and told us about the large food court inside the Fashion Centre (which is attached to the metro) Great advice, saved us a lot of money. The rooms were very clean and we asked for a roll away and received one quickly without charge. It really isn't a tourist hotel, but the shuttle ran every 1/2 hour or so and we didn't have to call it to come get us like a lot of others had to do at the metro...ours came at exactly the time it was supposed to. Great place to stay!

          What a sight for sore eyes...!


          My 4 year old daughter and I came to Washington D.C. the last week of May and first week of June 2003. We were visiting my husband at Ft.

          Belvoir because he was recalled with the Navy in April 2003 for 6 months. He had made accomodations for us at Ft. Belvoir because the rates were outstanding. (Well, I guess you get what you pay for at Ft.

          Belvoir!) When we arrived the room at Ft. Belvoir was several galaxzies FAR from acceptable-especially with a toddler. The night that we arrived we decided that we needed to find a nice hotel without any uninvited "guests," a working air conditioner, and a bathtub. I got out the trusty AAA book and called several hotels. Many were booked and others were outrageously expensive. Finally I called the Hilton Alexandria Mark Center. To my surprise, the AAA rate was CHEAPER than staying at Ft. Belvoir!!! I immediately booked it and started packing.

          The next day we checked in at our new place and it was absolutely wonderful. The rooms were very clean, (no uninvited guests!) a good working air conditioner, well-stocked with fresh towels (and a nice bathtub)-housekeeping was great and very attentive! (Especially when my daughter had an accident one night.) My saving grace was that the hotel had a mini-bus that took us (and picked us up) to Pentagon City Mall/METRO (and airport.) This helped me out so much with a toddler! No traffic jams-hassles etc. The curtious staff even gave me detailed directions to a SAFE coin laundromat! Security was great because you have to have your room card to get in and out of the parking garage-which was extremely convenient. The four elevators were always speedy and seemed in good working order. There were several conventions and weddings which were pretty noisy coming into the lobby, but none of that noise carried up to the rooms. The fitness center was very nice and the indoor/outdoor pool was nice too (a little chilly though.) The Express Check out was great just like everything else! I would definitely stay here again (and plan to when we return see my husband again.)

          TripAdvisor Reviews Hilton Alexandria Mark Center

          4.00 of 5 stars Excellent

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