Hilton Oakland Airport
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Historical Traveler Reviews Hilton Oakland Airport
After reading several of these reviews I was skeptical, but it was terrific I was delightfully surprised, infact we are going back tomorrow night.
This can't really be a Hilton
This place is outdated and a dump. The staff is unprofessional. The hotel lost a guest package after the hotel signed for it and they said that their offices are such mess that it must be lost, but if the guest would like to help them look through the mess they could! We asked the desk to help us with transportation to the SF airport and they finally found a number out of the phonebook and said for us to call ourselves. We asked if they could arrange the transportation for us and they said they don't do that. We called the number and made the arrangements. The transportation never showed up. We had to make alternate arrangements the next day.
My family and I stayed at the Hilton Airport before an early morning flight. We got in to the room and it wasnt too big or too small, but there were stains on the carpet and the bathroom was gross! There was hair all over the floor and the toilet...it was disgusting. The water pressure was pretty weak too. When we checked out and told them about the disastrous room. The man at the front desk informed us that we were accidentally put in a DIRTY ROOM!!! we were shocked. We are waiting to hear from the manager and hopefully we will get our money back since the rooms are 100% guaranteed, and we paid $144.00 for that room. I have not seen the regular clean rooms, but anything would be better than the dirty room we had.
Ok but strange location!
(Aug. 2003) I stayed in that Hotel for one night, because I did not get a room in SF. The room was ok - but not the standard of other hotels of the hilton brand.
The hotel offers a shuttle to the metro. The metro station is around the Oakland A's stadium - not a nice place to wait for the bus in the night ! This year I will stay on my trip across the West in SF!
Okay for discount prices
WE have stayed at this hotel a couple of times, mainly because it accepted our offer from a discount website. The room is okay, but always located in the back building but the sunsets were great. I agree, that hotel guests should not have to pay parking. I feel that the hotel should keep records of guests car license plates and non guests should have a separate lot. A car was parked below our window overnite and the alarm sounded every half hour, and when I complained to guest services, I was told that there was nothing that could be done since they do not have a record of who owns the car, however, the desk clerk deducted one of our meals when I told her of the ordeal. On our last day, housekeeping took our used towels and did not replace them with new ones. The room doors slam shut and was very annoying especially late at night. I would have liked to have had the room service lunch items offered for dinner as the items on the dinner menu are too limited and too pricey and not family oriented.
An 'OK' Hotel
This is just an 'OK' hotel. There's nothing spectacular about the hotel other than its convenient location to Oakland International and it is noise-free from airport and highway traffic. You could walk from the rental car center to the hotel, but it's about 1/3 of a mile on fairly flat terrain. There are only a couple of local restaurants in the area which are decent enough. My only complaint is that I had to pay $5 to park. I can understand paying for parking if attending a convention, but I was a hotel guest. Parking should have been no charge.
Sleazy Airport Hotel - Convenient but Needs Remodel
We also needed a hotel close to the airport when we booked a room here.
We're used to staying at 4 and 5 star hotels though and couldn't believe the mediocrity of this hotel. First, we booked and paid for a room with a king sized bed - we got a room that had two double beds and reeked of cigarette smoke. When we asked to move, after much hassle, we got placed in the "handicapped room" with everything modified for someone in a wheelchair. We complained to management about the hoops we had to jump through but they didn't seem to care. The hotel seemed sleazy, a step up from a motel 6 - it's in need of a major remodel. But if you're used to staying at budget hotels, this may be the place for you.
Great location--EXCELLENT service
This hotel's location was very convienient to the airport and rental car return. In fact, when we renturned our rental car, we just walked back to the hotel--no need to even wait for transportation. The staff was very friendly and helpful and the shuttle left frequently taking you to the airport, BART, and even Jack London Square. We went for two Oakland Raiders games and the staff was even all decked out in Raider clothes! Really great place to stay if you are going for the games and the shuttle takes you right to the Coliseum gate (BART), which is a life-saver instead of fighting traffic when the game is over! (They did charge $6 round-trip for the game shuttle--but it was well worth it!)
Much better than expected for an airport hotel
I agree with everything said by the reviewer from Arlington. This hotel was a very pleasant surprise, and far above the norm of airport chain hotels.
It also has a a good fitness center, with high-quality equipment, and a bright, airy location.
What really made the difference was the friendly, well-trained staff.
Most places offer services, but this hotel really delivers smoothly and efficiently, whether it is the shuttle (airport and/or rental car location), the restaurant, or the concierge.
One anecdote: As we were heading for the airport shuttle, I bought a Diet Coke from the vending machine, but it was warm. I mentioned this to the passing security guard, and she personally brought me two ice cold Diet Cokes (one for me, one for my wife) in the shuttle, just it time for departure. Pretty impressive, personalized, customer-oriented servce!
Nice spot near the airport
We were looking for a hotel near he Oakland Airport to stay in before catching an early morning flight back to D.C. Some of the user reviews of other places near the Airport sounded pretty horrifying. Based on user reviews, we chose the Hilton, and I'm glad we did. It is extremely convenient--right at the entrance to the airport, with very frequent shuttle service. We were able to check in, drop off the bags, drop our rental car at the airport and return to the hotel (saving us a useless overnight car rental charge) all in the space of about 30 minutes.
The hotel itself is very large, spread over four separate three story buildings. Rooms are nice, very large and clean. And they are quiet--pretty amazing considering how close it is to the Airport. We didn't get any airport noise while we were there. Also, we were able to get a rate of $108 for two on the internet--not stellar, but fine for a nice hotel in a very convenient location.
TripAdvisor Reviews Hilton Oakland Airport
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