Hilton St. Louis Downtown At The Arch

400 Olive Street, Saint Louis, Missouri, 63102, United States | 4 star hotel
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Location

This 4 star hotel, located in the Downtown St. Louis area of Saint Louis, is near Old Courthouse, Jefferson National Expansion Memorial Park, and Federal Reserve Bank.
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Amenities

       

    TravelPod Member ReviewsHilton St. Louis Downtown At The Arch Saint Louis

    Reviewed by birniewedding

    Nice place, staff could be better.

    Reviewed May 2, 2013
    by (8 reviews) Swindon , United Kingdom Flag of United Kingdom

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Hilton St. Louis Downtown At The Arch Saint Louis

    Great Place

    from

    Stayed one night at this hotel and wished we could have stayed longer. It is a beautiful hotel. The front desk staff and the bell staff were extremely helpful and friendly. The rooms are very, very nice.

    The only problem was there was not any place to get a reasonable breakfast. We were not up for paying $10 for a waffle at the hotel dining room. They did have free coffee in the lobby which was very nice. We will definitely stay there again.

    Enjoyed the Hilton

    from

    I really enjoyed my stay at the Hilton St. Louis Downtown. While St. Louis is not the most glamorous of locations, this hotel is top-notch. I had some great meals in the restaurant and my room was VERY clean. I would recommend the hotel to anyone visiting St. Louis.

    Love the Hilton

    from

    We stayed at the Hilton downtown in Febuary, it was a wonderful hotel, beautifully decorated. We had one of the jucuzzi suites. The room was done in all dark colors and looked very rich. The bathroom was huge with a jucuzzi and a big glass shower. Everything in the bathroom was done in marble. The bed was one of the most comfortable I slept in, also had down pillows and comforter. We ate breakfast the next moring (Sunday Buffet), it was very good. We will definitly go back.

    Great business hotel

    from

    I just spent 5 nights in this hotel; my stay was great. Although it is five minutes' walk from the arch, the hotel does not have any view to speak of, but it is new and spotlessly clean; the decor is simple and elegant. The bathrooms, while not large, are more than adequate, and the size of the rooms is also just fine. There are free high-speed internet and a refrigerator (no minibar) in every room, a great fitness center, and a very nice bar. I did not visit the restaurant. The lobby is beautiful. Housekeeping was also fine. I will definitely stay here again when I visit St. Louis on business.

    Fantastic stay!

    from

    I just got back from a four-night stay at the Hilton St. Louis Downtown. From start to finish, it was a remarkably good experience. Every single staff member is very friendly and goes out of their way to greet you. The lobby is very nice. The rooms are on the small side, but the beds are wonderful and the bathrooms are great. Marble walls and granite countertops. I also had a minifridge in my room where I could store food. The fitness center is top rate, too. Another perk: you get two free bottles of water in your fridge every day. Very nice touch. The bar can be fun, and the restaurant's food is pretty good. The only downside was the location of my room. It looked out into an alley, which made for a lack of sunlight and noisy mornings (trash trucks). Everything else about the hotel, though, more than made up for a few minutes of noise each morning. I would definitely stay here again, especially if I come to St. Louis again on business.

    Nice Hilton

    from

    Loved the lobby, room, staff, and everything else about this place. It is beautiful inside and out. However, the charge for parking is a little steep. I know it is downtown and parking is limited but $15.00 for a night is a bit steep.

    Great Hilton

    from

    I read a couple of other reviews and had some trepedation about staying at this new Hilton. I was glad I ignored the negative reviews. This is a top notch Hilton. Although it was newly opened in May, it is located in a old building. That's all that's old about this hotel. Every person I dealt with at the hotel was extremely courteous and friendly. The rooms are fantastic. Upgraded linens and Pillows. For those of you who are Hilton Honors gold and above, you get a massive bathroom with a jacuzzi tub and walk in shower, plus free breakfast for two. I walked to laclede's landing which isn't too far as well. The other hotel in St. Louis I would recommend is the Westin. Also a great hotel. I loved this hotel and would definitely stay here again.

    Great New Hotel

    from

    I just completed a week at the St Louis Hilton and was very happy with the hotel. It is new, has a beautiful lobby (it was an old bank), great gym, and a great downtown location. If you are looking for a quite business hotel in downtown St Louis I think this is your best bet. Breakfast buffet was great, lunch was good, but dinner was just OK.

    Nice Hotel, but again, bad housekeeping and management

    from

    I have to echo the previous review.

    My wife, my daughter and I arrived around 2 on a Saturday and were allowed to check in early. The valet obviously had issues, because the doorman (I don't think he was actually the doorman, though) had people from the front desk parking some of the cars waiting for valet service. Valet parking is $22. The lobby area is very nice. Well decorated, very inviting. The elevators require room keycard access to all floors, which is very nice, in my opinion. We went up to our room and dropped off our bags. The room, though smallish, was large enough and very well decorated. There was an armoire with tv and mini-fridge. We left the room and headed out to a baseball game.

    After returning to the room we started getting ready for dinner. My daughter, ever energetic, began exploring around the room. She found a few "presents" left from the room's previous occupant. This included a mini electronic breathalyzer test, an empty beer bottle, an empty beer cup, an empty CO2 cartridge, some solution used to "remove bruises," and some other assorted trash. The CO2 cartridge I later found out is used as a drug, and the "bruise solution" is used to remove injection marks. So essentially, we found drug paraphernalia in our room, along with discarded alcohol products. This would be bad enough in and of itself, but the fact that my 3 year old finds this stuff under and around the bed makes it much worse. I took the items, placed them in the laundry bag from the room, and took them down to the front desk manager. She politely apologized and asked if we would like a movie "on the house." I politely declined and requested a clean room. We were given the same room, exactly one floor lower. I didn't ask for a room comp or even an upgrade, but she didn't even volunteer a new room; I had to ask! The last thing I wanted was to let my daughter find any more trash in the room or possibly something worse!

    The hotel itself is very nice, very new. Rooms are nice, beds and pillows are very comfortable. Be warned, though, about the housekeeping and one more thing: walls are very thin! I was woken up at 12:30 am by the people in the next room. I was going to call the front desk about it until I realized that they were not yelling or being too loud; they were talking in normal tones, I could just hear everything. Maybe this was just my room...

    Overall, be warned. I'd give them a little more time to adjust to being open. I, personally, wouldn't stay here again.

    Great First Impression Soiled by Dirty Diaper

    from

    My son and I stayed at this property on 28 May. After parking in the very convenient parking garage across the street and entering the beautiful lobby, my first impression was very positive. The hotel is in a stately old bank building. In fact, the gift shop is in the vault. The floors are gleaming marble tile and the lobby area is very nicely decorated. When checking in, I asked if my room was an upgrade due to HHonors Diamond status. The clerk told me that all of the room in the hotel are "executive rooms." Our room was a corner room on the fourth floor facing the street with lots of room, nice high ceilings, and luxurious decor. I was very impressed until...when discarding a piece of paper, I discovered a folded up dirty diaper and an empty water bottle in the waste basket under the desk. I immediately called "guest services" (which is the front desk) and informed the person on the other end of the problem She responded that a person from housekeeping would be up soon. In the meantime, I inspected the room for more residue from previous guests and found hairs in the bathroom sink and a short, curly hair on the surface of the outer double sheeting on the bed. When the housekeeping person arrived, he informed me that he was told to come up to my room because there was "a problem". However, he was not told any specifics so I assumed a managerial role. I showed him what I had found and asked that he please clean our room and change the sheets. My son and I then went downstairs. I stopped at the front desk and asked for a manager. When the front desk manager came out, I told her that I was unhappy about the housekeeping and that I had to provide direction to the housekeeping person to correct the problems. She seemed surprised and asked me what she could do. My response, since I hate to be put in the position of dictating compensation for dissatisfaction as a guest, was that she needed to make sure the problem was corrected. After apologizing for the problem, she then asked if we had eaten dinner (at 5:30). My response was that we planned to sample some local pizza. The manager then responded "Well, why don't you join us for breakfast?". I then realized that she had obliquely offered us dinner... I responded by reminding her that breakfast was included in the room price. She then looked at my guest record on the computer and realized that I was correct. The manager made no further offers and told me that she hoped the rest of our stay would go well. Quite peeved, I told her that I am a "one strike guy" when it comes to hotels and that my good initial impression was diminished by the dirty diaper followed by poor service. When my son and I returned from a walk about an hour later, a person from room service knocked on our door to deliver a basket including bags of potato chips, candy, and soft drinks. There was a note from the general manager stating that he was sorry for our bad experience and that our parking would be complimentary. In other words we went from being offered dinner (I think...) to being offered breakfast (value around $22) to being given free parking (value of $15). But, the bags of potato chips were "Big Grab" sized...

    The bed in the room was extremely comfortable and the room was very quiet. However, I was never completely comfortable given the obvious filth of the room upon our occupancy. The next morning we went to the lobby restaurant for breakfast and I gave the hostess the certificate we were issued for complimentary breakfast. After being seated, a waiter took our drink order: coffee for me and milk for my son. We headed for the breakfast buffet which is OK but nothing special. The French Toast was very soggy, having sat for a long time enveloped by steam. We returned to our table and were greeted by a different server who brought us orange juice and milk. She was unaware of the coffee order. Later, she brought me a guest check for about $22 and told me there was "no hurry". I mentioned that I thought the breakfast was complimentary to which she replied that I needed to present a certificate. Having had enough of the poor communication between employees at this hotel, I went ahead and charged the breakfast to my room but also wrote a note on the check asking why our complimentary breakfast was not complimentary. At checkout, I handed the clerk a less than favorable critique card recounting our bad experiences. The final bill did not include breakfast so one can assume that someone found my certificate in all of the confusion. However, nobody in a management position came out to apologize for the bad stay nor did anyone ever contact me during the following week to discuss the problems noted on the critique card,

    Bottom line: This is a potentially very nice new hotel (just opened this past spring). However, the management clearly is not up to the task of running a first class hotel in the downtown area of a major city. Recommendation is to wait a year or so before staying here so that the bugs can be worked out.

    TripAdvisor Reviews Hilton St. Louis Downtown At The Arch Saint Louis

    4.00 of 5 stars Excellent
     

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