Hilton Newport

Address: Chepstow Road, Newport, Southern Wales, Wales, NP18 2LX, United Kingdom | 3 star hotel
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    Historical Traveler Reviews Hilton Newport

    Not good


    Not nice frankly, it looks terrible, and the reception staff were very poor. The room itself was ok, but overpriced (more like a £30 p/n) and the bathroom was appalling, in both décor and facilities. Breakfasts were ok, but really this whole place looks dismal, and is very expensive for the level of facilities they offer. They even tried to overcharge me, and failed to apologise for this once I pointed it out to them.

    If you want to stay in 1982 then the Hilton at Newport is for you, otherwise don't bother.

    Give it a go


    Just returned from a weekend break at Newport Hilton. After reading some the reviews, we were a little apprehensive of what we would find. I am pleased to say, we didn't need to worry. Yes whilst some of the rooms and corridors were a little tired and could do with a lick of paint, they were fine. The rooms were a similar layout to travel lodges. For this reason alone perhaps the hotel didn't warrant a 4* rating. However, the main entrance, lounge, bar and restaurant were clean, modern and created a relaxing atmosphere. Breakfast in particular was to a high standard. Staff were clean, polite and helpful. The leisure facilities were reasonable. My only complaint there, is that the pool and jaccuzi were not heated during the weekend we were there, and talking to locals, this was a common occurance. I would recommend this hotel for a relaxing place to stay, close to Cardiff but not too close to be bothered by the drunks that seem to roam the streets of Cardiff at night. We chose this hotel as a base to stay whilst attenting the Paul Weller concert at the Cardiff International Arena. We were not disappointed by either. Mind you I will add the Concert was the best!! Remember when looking at reviews, often people tend to write them if they have had a bad time, there are only a couple of bad reviews and the lack of good ones should tell you it all. Happy Holidaying...

    Don't Ever Bother to Go Here!


    This was the worst hotel I have ever stayed in. The bathroom was disguisting, very poor in cleanliness! The shower did not work. I complained to a very un interested member of staff and was told she couldnt help me. The beds were ok however the whole room was very tired! The food, eventually, was ok. There was a convention taking place and only 1 lady serving in the evening who had only just started the day before and was still learning the ropes!! The morning breakfast was no better. It took 3 attempts for us to get coffee.

    Overall; my key card did not work and I had to have it replaced; The shower didn't work; Service was awful; the whole place needs a shake up! I did leave feed back with full contact details however I have never heard from them!

    Do NOT Stay Here


    We stayed at the Hilton Newport on a special offer weekend break 5-7 August 2005. The rooms are alittle tired but fairly clean but don't expect to sleep much as the doors have a lovely loud bang when they close (great at 3am). The view out of the window was lovely - (discarded ladders, tables & chairs). You are charged £3 per day to park in the car park from where you walk up to the hotel entrance past loads of empty boxes thrown out side the kitchen door.

    But the worst thing about this hotel is the restaurant. The food at dinner was awful - we ordered lamb which was 4 tiny pieces of very rare meat (not even sure it was lamb). The lemon tart was part frozen although we were assured that chef had cooked it fresh that day! An awful 3 course meal for £25. If we thought dinner was bad - breakfast was even worse - you had to ask for plates, ask for bread, ask for tea. The girl who was cooking the eggs kept dissappearing. The tea was luke warm water poured into your cup and you added your own tea bag! We had to ask for milk which eventually arrived when the tea was cold. There were mushrooms dropped on the hot plate and we saw a member of staff pick them up with her bare hands and put them back in the pot. All in all it would have better to have breakfast at the local Tesco cafe! Please take my advise if you have to stay there do not eat there. Better still stay at the premier lodge down the road which I'm sure will be much better.

    Disappointing Hilton at Newport


    this hotel is not what i would have expected from a Hilton Hotel. The rooms did not have airconditioning, it looked like a set from a meditteranean soap opera.

    the food was OK in the restaurant, but poor value at £25 per head for a table d'hote menu. The service was absolutely terrible, the waitress couldn't take the cork out of the wine (overpriced at £25) and had to have a go at a second bottle. My dinner partner's beer was asked for three times, we have to ask for bread rolls, even though other guests were being served them, the vegetables didn't come with the dinner until we asked for them (5 mins of waiting) and the horseradish sauce was found eventually!

    extremely disappointing as a special weekend away. We wouldn't go back. Go to the Hilton in Cardiff instead.

    Average business travel hotel


    Not bad for a motel which is basically what it is, I had by some bizzare chance (as happens with business travel some times) a vast room with 2 double beds which was clean and tidy with pretty decent furnishings and bedding. Bathroom was a bit dated but acceptable.

    Despite having quite a nice room (I suspect others aren't so good) this is one of those souless places with endless corridors. A lick of paint in a modern colour scheme would brighten things up no end. Pretty decent swimming pool and gym.

    Food was acceptable but dull, roast and veg kind of fare, my colleague and I were glad that we left when we did as the menu had just changed to the Christmas one which gave every indication of being Turkey roast every nice or nothing... you can get fed up with Christmas dinner quite quickly!

    Very Good


    Don't really understand where the bad reviews have come from.

    We received a good deal in price and the Bedrooms where large with all mod cons.

    The health club is great and the evening meal we had, we couldn't fault if just a little expensive.

    It's 4 miles to Newport but ideal if travelling through on the M4



    A disgrace to the Hilton brand. This place is a cheap motel (if only it were cheap) with Hilton signs nailed to it. It smells of boiled cabbage, the carpet is a mid-80s nightmare. Coach parties everywhere.


    We had to argue with the restaurant manager for 10 minutes to be allowed into the 3/4 empty restaurant as it was 'booked up' and were then relieved of £25 ($35) each for a lacklustre steak and outrageously over-priced wine

    The 'fresh' fruit at breakfast looks suspiciously tinned


    'Tired' to put it mildly (rusty shower rail, faded white plastic bath, sink etc, peeling paint, flimsy furniture, terrible TV reception).

    On the plus side, the staff are very nice - it's not their fault that they have to work in such a hideous place (wearing yellow shirts, too). Nice and close to the motorway for a quick escape

    In short - get a tent. Alternatively try the Celtic Manor up the hill, or the proper Hilton in Cardiff, which is awesome.

    No food!!!!


    After booking a hotel room at the hilton hotel in newport I was shocked to find out that no meals,breakfast or evening are included in the price!!£130 for a room for one night,i think breakfast at least should be included in price.

    What? No Lunch!


    Having stayed overnight at the Hilton a few times I decided to meet someone there for a business lunch (the carvery was good). To my amazement the dining room was closed at lunch time! Is this what one should expect from a 'Hilton' hotel? I shall not be returning there.

    TripAdvisor Reviews Hilton Newport

    3.00 of 5 stars Good

    Travel Blogs from Newport

    How did I manage to make it to adulthood?

    A travel blog entry by michaelparsons on Nov 05, 2015

    Our adventure begins with a very traffic-free drive down the M4 to Heathrow. After lots of chatting and swapping of sweets I realised that I had left something very important behind, on a chair in Whitchurch Primary School's staffroom. I had been very organised, surprising myself with my precision and attention to detail by arranging every ticket, ...

    Finally, a castle

    A travel blog entry by arne_yveline on Nov 02, 2015

    2 photos

    ... go to markets more often. Sadly ours don’t have the kind of stalls filled to the brim with hats and vests, run by a smartly dressed gent I couldn’t help but compliment on his dashing appearance, and who was so very nice to blush for me.

    After taking the groceries back and finding out tomorrow was going to be rainy, we hopped in the car to go visit St Fagans National History Museum, from this point on known as Welsh Bokrijk. The main thing ...

    An Excellent Disaster

    A travel blog entry by gibbslocates on Dec 22, 2014

    3 comments, 5 photos

    ... The vino collapso was poured and party poppers filled the air. Pop Music drifted in the background. A quick look around at our fellow guests and you could see that our old friend Alcohol was certainly doing the trick. Food was served and very good it was too. Then after everyone was suitably bloated the band took to the stage. This caused great excitement and Sir David Attenborough's languid commentary wouldnt have been out of place...it was as if a herd of Elephants ...


    A travel blog entry by hittingeurope on Jul 04, 2013

    Ok so I'm writing this whilst in a bus to the airport which means our trip is pretty much over :( both fairly knackered I think we're looking forward to going home however I do feel a little hint of sadness. It's gone by crazily quickly, I guess because we've packed so much in. Sure there've been things we haven't managed to-never making it to ...

    To a very wet Wales

    A travel blog entry by thereays on Apr 29, 2012

    ... to the 1600's.

    It is nice to be on a site with good facilities, we are definately not "roughing it" campervaners!, the Caravan Club never fails to please in this respect.

    The weather has improved (very) slightly, we even manage a walk to explore the grounds, without getting wet.