How has this hotel rated in the past?
- Shuttle bus service
- High-speed internet in room (surcharge)
- Wireless internet connection in public areas
- Indoor pool
- Room service
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Historical Traveler Reviews Hilton Meadowlands East Rutherford
Very Nice Hotel
This is a very nice hotel, and I thoroughly enjoyed my stay here. I can understand the past reviewers' remarks, though. I requested a non-smoking room; however, when I opened the door, the smell of cigarette smoke was very strong. I immediately called the front desk, and they were extremely helpful in assigning a new room immediately.
My room was clean, and felt very comfortable. There was some wear and tear in the bathroom, mostly on the floor tiles and grout.
Room service was excellent, and very fast. Breakfast was delivered promptly at the time requested.
The hotel is equipped with wireless internet access only. If you don't have an adapter in your laptop, you can borrow theirs for free. It is a little bit of a hassle to have to call the front desk each day you want to get access, because they have to give you a unique access code each day you use it. But the staff were very friendly, and service was quick.
Overall, this is a nice hotel in a convenient location.
They fail with a Capital "F"
It was my first trip to the NY area. I was in town for a conference at Jacob Javits. My first issue occurred at check-in, where the hotel attendant commented that since I was getting the room at such a discounted rate ($50/night), I shouldn't find anything to complain about. The second issue occurred when I requested a non-smoking room, but was still assigned to a carpeted ashtray. The attendant said I could either leave my room for one hour in order for them to fumigate it, or I could wait until the next day when I would be out of the room anyway. I chose the latter. However, when I came back to the hotel later that night, the problem still hadn't been corrected. They brought a little machine to the room and I opted to go to the bar for a drink.
The final straw was on my last night. At the arena next door to the hotel, there was a rap concert. Many of the "roadies" were in the circular driveway telling patrons of the hotel that they had to get out of the way. When I went inside the hotel to complain about the idiots out front posing as hotel staff trying to clear the driveway, the female staff attendant (who seemed frustrated by the guys, too) apologized and said the hotel security was managing the situation. But the hotel security consisted of one guy with a walkie-talkie and a flashlight.
I pointed to the Sheraton's promise to accommodate their guests and asked if I could have ONE drink coupon. She very curtly said no and advised me to have a nice evening.
If it isn't locked down, don;t expect to find it
I attended a large wedding at this hotel last night and I cannot begin to tell you how many personal items were suddenly "missing." From personal property checked in to the coat check to an ovesized presention gift item presented to the parents of the bride (a very large item that no guest could have left with inconspicuously), to linens and centerpieces brought in by the private caterer, to a cell phone left on a table, to more ... And the hotel didn't take one step to try to recover the items by calling an emergencty staff meeting and conducting a thorough search of the premisis and the staff before they left. I've never seen such arrogance and lack of concern!
Only 1 problem at this hotel
I'll start off by telling about the "bad" since the good does outweigh it substantially. The bad part about this hotel is that it is SMOKEY. There were smokers crowding around the entrance to the hotel during our 4 day stay. Also, after you push your way through the smokers, you get a face full of smoke as soon as you open the doors. This is because, as another reviewer already stated, there is an open "lounge area" no more than a few feet from the check in desks where people are allowed to smoke. So, the whole lobby smells like smoke, especially around the 5:30 or 6 p.m. hour where all the business travelers are there for happy hour. My husband and I both HATE cigarette smoke and are highly allergic to it, so we think that this is a BIG downer for this hotel. We were relieved when our non-smoking room was definitely non-smoking (no smells in the room). We were on the Club Level, room 2120. This is a great room to have, as it is 2 doors down from the Club Level Lounge and has a great view of Newark, NJ and you can see planes flying overhead, going towards the airport. Also, if you look to your left out the window, you have a great view of Lower Manhattan. And, your view straight ahead is of the river and lots of cat tails/pussy willows. Granted, you can see the toll plaza off of the NJ Turnpike from this room too, but it isn't a big deal. The Sweet Sleeper bed is nice (love the duvet covers and triple sheeting), but the mattress is no where near the comfort level of the Westin Heavenly Beds. We were very happy to hear that this hotel allowed our dog to stay with us, at no extra charge. She got a "welcome package" from the front desk that included doggie pick up bags and latex gloves for the humans to use to pick up doggie waste. And, there was a name tag with the Sheraton logo on it to put on her collar while at the hotel. This is a great idea. They also offered a dog bed for her, but we had brought ours from home. We did get A LOT of dirty looks from the business crowd for having a dog in the hotel every time we took our poor girl for a potty break, but we didn't care. We just gave them dirty looks back for polluting everyone's lungs with their "cancer sticks". The continental breakfast offered for the Club Level was good, but was closed one day. This day, we were offered breakfast coupons for use in the restaurant---this continental offered was the same one offered upstairs. But, we left halfway through our meal because we were getting sick from the smoke coming from the "lounge area" at 7:30 a.m.! Yuck. I would like to mention two people who were very helpful during our stay. Kique (pronounced kee-kay) was the gentleman in charge of the Club Level lounge during the p.m. manager's reception. He was so nice and friendly and went out of his way to be helpful with clearing our plates, etc. The nightly manager's reception was a nice touch, as there was fruit and veggies and other snacks for free.The Lounge is non-smoking too and there aren't any "drunk" people up there like at the bar downstairs. I would recommend staying on the Club Level (floors 19-21) just for the use of the Lounge and for the views of NYC from the lounge. Patrons on these floors can also just go sit in the lounge and enjoy the views and watch tv too. Plus, if you are on 19-21 floors and you don't get lucky enough to get a NYC view room from your hotel room, you can always go up to the lounge to take pics. The view from here is the best as you get the full frontal view of the skyline. Just perfect. Julia, from housekeeping was also very nice and took care of our room and even put up with our dog sniffing at her the whole time. ha.ha. We would stay at this hotel again if we go to the area (which we probably will because of business travel) even with the smoke situation simply because there are no other nice hotel choices. I just hate it about the smoke. The indoor pool was a nice touch, but since the enclosure is not heated, it was too cold to swim. We did enjoy the jacuzzi, but it is small, so you usually had to "wait your turn" to use it, or else scoot people over. When my husband and I were in there, 2 men got in to use it with us, even though the jacuzzi was barely big enough for 2. So, we felt uncomfortable being that cozy with strangers so we got out. I would recommend this hotel if you have to be in the area for business, but if it is just a pleasure trip to see NYC, stay in the Times Square/Broadway area for a better experience.
First Class all the way
Stayed 1 nite ,had a big company party , from check in to check out this place is great, the view of NYC was cool the beds and pillows are the best, I suggest the King bed if only 2 people. booked online for $99.00 what a deal for the quality of this hotel, Keep up the good work Sheraton!!!!!!
I booked the Sheraton Meadowlands through Starwood Preferred Guests approximately 2 months in advance as an pre-night stay to the Giant-Eagles game at Giants Stadium on November 28. We arrived late in the evening. Check-in was smooth. Walter at the desk was very pleasant. I requested a room with a nice view. We were given a corner room on the 16th floor with a nice view of the NYC skyline.
Parking was in an adjacent lot to the hotel--very short walk. And the parking was free--the front desk gives you a pass to show the parking attendant.
Room was clean and nicely sized. Given the lateness of the hour, we did not explore the area. The next morning we had the pleasure of seeing all of the Eagles players leave for the game (Go Donovan McNabb and Tyrell Owens!!!). It was a great surprise that our team was staying in the hotel.
The Bistro Restaurant has a great buffet for about $14pp--with a full spread--eggs, bacon, sausage, potatoes, pancakes, french toast, muffins, bagels, fruit, cereal and yogurt. Definitely worth it.
Check-out was easy and the front desk provided directions to the nearby stadium. Rooms were clean, bed was extremely comfortable and towels and linens were fine. My husband and I were overall very pleased with the hotel and would stay there again for a pre-night stay before a game or event.
Early in Jersey!
We went down to see a Giants-Eagles game me and 7 friends, the Hotel was in the middle of no wear but the building it self was great, very clean , the staff was very friendly and heplfull. We came back around midnight from NYC and decided to stop in the sports bar at the hotel. We ordered food and beer, we went back to order more beers and we where told it was last call it was 12:30...on a saturday night. They had a special on beer 2$ for coors light and we where told that they where all out so no more specials by the very rude and grumpy waiter (we tiped good we gave 1$ tip for every 2$ beer). I went to the front desk of the hotel to complain but i was told that the management was not the same. I then went back to the other waiter and i asked him if he could make us the same deal on the Bud after a few minutes he accepted and gave us one round and said that was it. A few minutes later a crowd of people started walking in and some where served drinks , they finally asked everybody to leave around 1h15 the was still lots of people with half finishes drinks, so we all left and finished our drinks in the lobby.....very classy!!!
I would probably find another property
As a Starwood member, I usually go out of the way to find a property and this was no exception. The hotel is in a pretty crappy part of town and the directions are tough. I needed to depend on a GPS system more than I would typically need to. The main issues that I had during my stay were not the bed (great Sheraton Sleeper) or the view but service. On the first night that I stayed around midnight a fire alarm went off. I quickly gathered my things and went downstairs only to find that the area right outside the stair well was dark and hidden by foliage. There was no direction by the hotel staff on where to go or what to do. The guest sort of huddled around the front entrance (it was a very cool night). I went inside to find the hotel staff to include the management huddled around the front desk. I inquired why they were not taking care of the situation and looking out for the desks and their response was that once an alarm was activated we have no responsibility, the fire chief does. Forty five minutes later I was back in bed only to wake up later with no hot water. Calling down to the service desk their only response was that they can send someone up in 30 minutes, not very convenient seeing I needed to go to a meeting. I asked them to come up later and fix the issue. The next morning I woke up again early to catch a plane and again no hot water. I have no idea if it was the fact that I was on the third floor but I like warm showers in the morning.
Wonderful hotel in a crappy part of town
Front desk staff very helpful. We reserved a king, non-smoking room and when we got there, it reeked of smoke. They switched our room, after at first offering to "freshen it". But, when we said we'd rather just have another room, they gave us one which smelled much better. We were on one of the Club Floors (19-21) which is definitely the way to go. You could hear a pin drop on these floors at night and breakfast and evening snacks (which were included in the rate) were wonderful. The person in charge of the evening snacks in the Club Lounge on Floor 21 was so nice. His name was Jaime (I think it is pronounced Hi-me). The view of NYC from the Club Lounge is to die for. Worth every penny of the Club Floor price to get this view. Ask for a room with a NYC view. We did and after being told they "didn't have any available on that floor", we ended up being able to see lower Manhattan from our room window as well as a nice view of the river. The 3rd floor fitness center, indoor pool and jacuzzi was very nice. We had it to ourselves most nights. You can walk out onto the sun deck from the 3rd floor and have amazing city views as well.
There seemed to be "private" bar parties in the lobby every night. You have to hold your breath to get to the elevators or die of carbon monoxide poisioning from all the cigarette smoke. They shouldn't allow smoking in their lobby. It technically isn't the "lobby", but the front desk is no more than 2 feet from the area where all the "skanky business people" were sitting around smoking and drinking. This area seems to be where all the people there go to "hook up" as we witnessed one lady in business attire dragging a very intoxicated man by his necktie from the elevator into their hotel room. No, they were not there as a couple. They became a couple after getting drunk at this hook up party. I hope they don't have spouses back home! The part of town that the hotel is in and this part of Jersey any way is not nice. Very industrial. Not that it mattered to us, but there is no shuttle to the Giants Stadium even though their shuttle advertises transportation within a certain mile radius. Since this is just up the street, I am sure it fell into that range. Yes, there is a bus stop right next door to the hotel. But, don't plan on taking this bus into NYC to visit. It is only a local bus and goes no where near NYC. We ended up taking a bus over on Lyndhurst and Polito Avenues (a couple miles away) into NYC. Whatever you do, DO NOT take the 190 back from the Port Authority (the bus terminal in New York) to Jersey. It does NOT stop at Lyndhurst/Polito, even though you can be picked up by this bus to go into NYC. We thought since we rode the 190 bus into NYC that we could take it back to where we were picked up. WRONG! After passing up the stop, we figured the bus would "circle back around". It did not. After an hour we figured out we were not going to be dropped back off where we started. No, we weren't just "dump tourists" who didn't push the Request For Stop Button. The driver didn't go within a mile of where we had been picked up or we would have just walked! When we asked the bus driver what we should do after we figured out he wasn't going to drop us off where we were picked up and that we were lost, he dropped us off in the ghetto! I swear we saw a man shooting himself up with some sort of liquid in a syringe and also smoking out of a crack pipe right next to where he made us get out , because he said it was the last stop. We were sooo scared and we live in D.C. so we know about the bad part of town. This made the "bad parts" of D.C. look good! We got totally screwed and had to take a 50 dollar cab ride back to where we had parked, because the bus didn't go back that way. Take the 192 or 191 instead!
I had a starry-eyed view of NYC, but after a 2nd visit there in a couple months, I must say I am disappointed. Only the touristy spots in NYC are nice: Times Square, Empire State Building, Central Park--in the day time of course. Most of NYC just smells and is quite dirty and gross. So, is the part of New Jersey closest to NYC, which unfortunately this hotel falls into that part of Jersey. 4 out of 5 stars for this very nice hotel who unfortunately is surrounded by a not-so hot location.
Bogus Pet Policy
When I saw that this hotel had noted a pet friendly policy on the Sheraton website, I had to call just to make sure. When it sounds too good to be true, it usually is. Yes, they do allow pets 80 lbs. and under and there is no pet fee! How nice, I though, a hotel this close to NYC that allows dogs. But, just as I was thinking of actually making a reservation, the lady follows up with, "But, you can't leave the dog alone in the room." Now, someone please explain to me how you can sightsee in NYC, while dragging your pet along? How can the hotel be "pet friendly" if you have to sit in your room and babysit your pet? If I would have wanted to sit in the room with my dog, I would have just stayed home! She said "People have been complaining about barking." Yes, dogs do bark, but the hotel should not say they have a pet friendly policy if they do not have one! People with pets, beware! Leave your pooch at home or be prepared to sit and stare at the walls with him, instead of see the sights!
TripAdvisor Reviews Hilton Meadowlands East Rutherford
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