Hilton London Croydon

Address: 101 Waddon Way, Croydon, Surrey, England, CR9 4HH, United Kingdom | 4 star hotel
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This 4 star hotel, located on 101 Waddon Way, Croydon, is near Knightsbridge, Prince Charles Cinema, St. James's Palace, and Sloane Square.
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    Historical Traveler Reviews Hilton London Croydon

    Agree with others. Needs to do much better! Not a good Hilton


    I am a Gold Hilton Honours member. I booked 2 rooms and requested interconnecting. On arrival a very nice receptionist gave me keys to 2 rooms on the 3rd floor but not interconnecting or adjoining. I pointed out my request and she quickly found me interconnecting rooms. I was assured that payment for the rooms had NOT been charged to my credit card even though this was a pre-pay rate which seemed strange.( There was no room upgrade as this property does not have executive rooms or lounge access)

    I arrived at the rooms and they both seemed a decent size but on closer inspection i found that the air conditioning in one room did not work at all and a couple of light bulbs were out. I called the front desk and someone arrived within minutes to check things out. I was told the air con. could not be fixed that night and a large room fan was sent up and blown bulbs were promptly replaced. Once all the lights were on i noticed how shabby the decor was, mould on the backs of the curtains, mould around the bath tub, carpets stained etc. The hotel was built in 1992 and doesn't look as though it has been refurbished since.

    The next morning only one of our 2 rooms were noted in the restaurant as including breakfast when, in fact, both of them included breakfast. I went to the front desk to sort this out. On check out i was told that the room charge HAD been charged to our credit card even though the night before i'd been told it hadn't. I had visions of being charged twice. I will see when my credit card bill comes through?????????????

    This is a poor Hilton and i would not stay again or recommend.

    Could Be Better


    I took my wife here for Valentines and all the arrangements were very well arranged and i thought we were in for the biggest treat of our lives - i mean this is the Hilton right!!!

    Actually this Hilton aint all that. The corridors were really worn and bit dirty showing signs of ageing. The room wasnt bad but once again i expected better. Food wasnt bad again thus all in all Hilton Croydon was a bit of a dissapointment for me....

    R Chawota

    Not really living up to the Hilton name


    Stayed here on business for around three weeks so got to experience most of the good & bad points of the hotel.

    First, the bad:

    1. The waiting/kitchen staff leave a lot to be desired - screaming matches in the kitchen which spill over into the restaurant are not acceptable, and happened more than once.

    2. Room service trays were left to fester in corridors for days at times, to the point that the smell was offensive.

    3. Rooms with adjoining doors to other rooms are very noisy (i.e. you can hear everything next door, and vice versa.

    4. Rooms are quite noisy - especially ones facing the road (on two sides) and ones overlooking the back service entrance (tipping bottles into a lorry every morning at 5am - nice!) - means you can't really sleep with the window open/get any fresh air.

    5. The food is expensive for what you get so eat elsewhere.

    And the good:

    1. The gym is well stocked but is very small

    2. The rooms are large but a little on the tatty side

    3. Erm... you get a fresh supply of shortbread biscuits every day

    All in all its OK - probably best only for very short stays.

    Good value if not perfect


    For London, ok Croydon,the price was good. Large and comfortable bedroom if a little 'worn'. Woken up by noise from people below awaiting transport after a function and clearly considerably the worse for drink. Staff were a little icy but all in all well worth the money. Location is ok. Waddon station for trains to London about a 10 minute walk, also local buses to centre of Croydon. Ignore the Americans who think you have to go to central London first before taking the train to Gatwick. There's a good rail service from East Croydon directly to the airport.

    Where is Croydon?


    We are just about to end our stay here. The beds a really big and the linens are nice. The staff are friendly. BUT this Hotel is not convienient to Heathrow or Gatwick airports. Be prepared for an hour and a half bus ride from Heathrow or a 80 taxi ride! If going to Gatwick you must take a bus(or 8 courtesy shuttle?) to the train station, now take a train to Victoria Station then get the Gatwick express to the airport!! A taxi to Gatwick would be 30. We knew we chose a poor location when the people at the information desk at the airport had no idea how to get there and had to get out three maps and asks friends how to get there. But if you are driving this is a good 3 star hotel.

    No problems


    Must of got a room upgrade as the bed was huge, there where no problems even with several Christmas functions on. All said a done no complaints unless you mention five pounds a glass of wine (for a small glass!), get the bottle or bring your own!

    Not great!!! - stay in the Jury's Inn for value for money


    I stayed here whilst on a business trip. Considering this is a Hilton hotel, the rooms are very basic, the bathroom is shabby and dated and the so called mini bar was empty!!!

    I would advise you to stay in the Jury's In for value for money and a closer location to the train station.

    Not as Great as Advertised


    Although the hotel was clean and had a nice lounge area in the lobby, there were some problems I experienced while in this hotel.

    First of all, we did not recienve the rate we were promised when we made our reservation. We were promised a rate of 50 pounds, but when we got to the hotel we found out that the rate jumped up to 80 pounds. This would not have been so bad except that we were working with U.S. conversion rates which equalled about 150 dollars.

    The room was definately not worth that much. It was just a little bigger than my kitchen and had a wonderful view of the parking lot below.

    To make matters worse, we cancelled our reservation for another time, with plenty of time to spare, but about a week after we were originally scheduled to stay, we received

    I would definately not choose this hotel to stay in again, we got a charge on our credit card report for not properly cancelling our reservation. The problem was that we did cancel our reservation, so we had to call overseas to sort this problem out.

    I felt the General manager was unsympathetic about our concerns, and, in my opinion, very rude.

    I do not recommend chosing the Hilton Croyden for a stay in London.

    Great Value


    This hotel was very clean and the staff was extremely helpful. It was a great location from which to explore London. The room rate we received included a buffet breakfast and buffet dinner!

    Loved the full weekend


    efficent from the word go,didn't matter if you were there with a group of 100 or were on your own. Nothing was to much trouble. I left a customer feed back form and was contacted by the manager with in 2 day's of getting home. I have stayed at this hilton 4 time's now and wouldn't use any other

    They have recently had an upgrade on there resturant area and it has to be said it's great.

    The only down side has to be there's not enough staff on duty especially when they are covering the bar and cafe also

    Well worth the money and of course london is just down the road in one direction and gatwick the other

    TripAdvisor Reviews Hilton London Croydon

    3.50 of 5 stars Very Good

    Travel Blogs from Croydon

    Back to old haunting ground

    A travel blog entry by os2015 on Sep 07, 2015

    3 photos

    ... br> Made a couple of planning phone calls, booked my train for Grantham on Thursday, then got a taxi to Edith Murray's, my lovely host for 3 nights.
    (Edith is the sister of Charles Ella and in-law of Lorraine, my Macleod (Melbourne) friends.)
    Why the title? My first job when I came to England in 1967 was in Croydon. Lived in a neighbouring suburb, Norbury, then in 1969-70 lived in nearby Purley and worked in Waddon, on the site of London airport, used during WW2.

    Day 5

    A travel blog entry by imjustmaddie_ on Mar 28, 2015

    3 comments, 6 photos

    ... in the car parks and walk around and see all of these wild deer and there are a few different types there. They are pretty tame but I imagine if you got too close they would go for you. But you can still get relativity close, only a few metres away. So we took some cool photos and drove around the park which was really good. Then headed back home to have a traditional english roast dinner made by Andrew. Mike was shocked when I said I've never had Yorkshire pudding ...

    Moving day

    A travel blog entry by aus_ambo_abroad on Jan 26, 2015

    6 photos

    ... grabbed some dinner, as that was the day gone! We found a pub along the Queens Walk that had seats outside by the Thames which were quite nice, however after about 5 minutes of sitting out there while I ordered Will got too cold and wanted to eat inside.

    We found a shop that sold leather boots at a reasonable price. I was happy, all the boots I'd seen so far were 100 pounds! I found a pair for 55 that have the most amazing fur lining to keep my feet ...

    Stansted Perils

    A travel blog entry by elizabethleland on Dec 27, 2014

    ... trying to communicate with the hostel lady. Well...that, and I took a wrong turn to the bus stop, but we'll breeze right over that one. As you might guess, I missed my bus to the airport. By 2 minutes. I hopped on the next bus to Stansted Airport and hoped all would be well, but no, I think it was fated to be a messy trip from the start. We got caught in "unexpected traffic", which put me at the airport 10 minutes before my gate was slated to close. I don't know why I had it ...

    It's the same the world over

    A travel blog entry by stedders on Oct 14, 2014

    3 comments, 4 photos

    We caught up with Joan today to meet her friend Sean, who has a hole in the wall watchmakers shop in Piccadilly Circus station. We arrived to find a line of four people waiting to be served, most of whom watch was not ready. I’ve decided it is a universal truth that the watchmakers are the same worldwide – too much work and too many customers. We went out for a coffee and Greg, Joan and Sean talked about watches and the various conundrums on how to fix ...