Hilton Kuala Lumpur
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TravelPod Member ReviewsHilton Kuala Lumpur
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Not Your Usual Hilton
We stayed 5 nights at the Hilton KL Sentral in March 2005 and to say it was a wonderful experience is a bit of an understatement. The hotel is new, and modern but not overly minimalist. It stands on its own little enclave shared with the Le Meridien Hotel and is 10 minutes from the city and has easy access to downtown. Opposite the hotel there is the clean and new, KL Sentral, which is the train station that provides quick and easy access to the airport on the KLIA Express Train taking 28 minutes and costing 35 MYR, the Putra LRT (light rail) to downtown and the monorail also to downtown. The fares averaged RM 1-2. Cheap taxis door to door are readily available costing RM 8 -16 depending upon where you are heading. We had no problems with any taxi driver not using their meter. However, we did use only the yellow taxis and found them to be spotlessly clean and with pleasant and helpful drivers.
The hotel rooms are all large, with great amenities. We chose a Hilton Innovation Suite since it was such a good deal as it came with Club access for 615 MYR (USD $161). It came with a comfy leather lounge, 4 seat dining area, king bed, luscious bathroom with two sinks, separate toilet, and a spacious bath, free safe large enough for a laptop and TV. The shower has both a rain shower and a normal showerhead. In the bathroom lay also, Bvulgari toiletries and a range of aromatherapy ones also. Fluffy robes, and large fluffy towels also that are standard in all good hotels. It also had a guest toilet and sink, two huge plasma TVs and two DVD players and sound systems. We had our own DVD's but you can call for others to loan. There was also a separate study area with a large desk and ergonomic chair with a great view.
All rooms come with lifestyle boxes, which were a unique idea, in these boxes labeled business, relaxation and leisure were items to borrow or purchase to enhance your stay. For example the business box came with free use of office supplies but for a deposit you could use a mobile phone and only be charged for phone calls via a pre-paid phone card. The relaxation box came with free jet lag bath salts to use. Or as I did, I ordered a complimentary pet goldfish in a bowl, which was relaxing to look at for the duration of my stay. My fish was named Dee Dee and I got attached to her.
Food throughout the hotel was very good. Although we dined everywhere special attention should be noted about the wonderful Peking Duck at the Chinese restaurant and Teppanyaki at the Japanese Restaurant. We loved the ceremony, ambience, inexpensive price and food of both restaurants. The hotel foyer can be busy at times but once in the elevator you can't hear a thing. The pool on the 8th floor is beautiful especially at night where there are lights everywhere and tall candles lit and a romantic boardwalk.
Service was excellent we were club level and enjoyed the 2 1/2 hours of complimentary drinks a day, which includes music from a live band, and light eats, full morning breakfast, fee use of internet in the lounge, and free laundry (4pces per day). The hotel was also open to requests and on one evening we called to see if the chefs could bring up our favorite dessert "soufflés" with two glasses of champagne. Even though the operator did not know what one was, she located a chef that did and even though it was not on the menu brought it to the club lounge where the view is lovely (not of the city but of the country) which made for a memorable evening. The desserts were half the price of what we would have paid at home, and the Champagne was no more than that at home.
Staff everywhere was kind and courteous, the gym complimentary and is large and comes with state of the art exercise equipment as well as a Jacuzzi, sauna and steam room separate for males and females, but there is a combined Jacuzzi near the swimming pool area. I could go on and on but I am sure you get the idea. There's a few very minor things' they are working out but this is a new hotel. We feel confident to recommend it and would gladly return to it ourselves. Laid back, (not lazy) not stuffy, but providing customer service, great rooms, excellent ambience and all at a great price.
Fancy modern hotel, best shower and comfy bed, excellent experience to stay. I was impressed with the TV screen under the makeup mirror!
But location is better to stay in golden tri-angle area. The housekeeping was a bit slack for 5 star hotels.
Hilton goes Hip in KL
Hilton has raised the game with this excellent contemporary hotel in KL. This is a great fusion of a large business orientated hotel with resort standard leisure facilities and cutting edge styling. I loved the rooms which are spacious, cleverly designed and a bold, refreshing change from the standard comfortable-but-boring interior design and furnishings you expect in a large chain hotel. No detail's too small. The Plasma TV and the 2nd TV in the bathroom are just the beginning of the great design features you'll find.
The pool is huge and very nicely appointed. Restaurants and bars looked great although I wasn't able to try them. Room service food was excellent, staff on the telephone were happy to recommend the best dishes. Service was very quick without compromising on food quality.
If you can afford it, don't miss the opportunity to stay in an executive room where you'll find all manner of extras and the simply stunning executive lounge on the 33rd floor. Everything's free in the lounge; internet access, breakfast, a great afternoon tea, the evening cocktails and snacks. Plus it's a great place to admire the views of KL at any time of day. Be greeted by name every time you visit and welcomed warmly by the friendly and professional staff. The executive floor is a real treat and definitely worth paying extra for.
If you're already familiar with KL then the location is fine as you'll be used to taking the Light Rail or Taxi to places that you want to visit. If you've not been before then it might take some getting used to as the hotel feels a little isolated, there certainly isn't much in the way of a local walk that you can take straight from the hotel. Mandarin Oriental is better location for first timers but it's beaten hands down by the Hilton in room quality and service, in my opinion.
2 minor problems, the lift seemed to stop at every floor on the way down, which can be time consuming if you got on at level 31! Also there was no mini-bar price list in the room although I could have guessed that they'd be high prices by Malaysian standards.
Instantly one of my favourite hotels in the world. If they can keep up the modern look and great service they deserve to be everyone's first choice in KL.
Truly leading-edge: absolutely magnificent
If you were to put a team of hotel staff and regulars together for a few days, and give them carte blanche to brainstorm any creative ideas for a cool new city-centre hotel, you might just come up with the new KL Hilton. As a cynical, jaded hotel guest, I was blown away by this place. It manages to mix a resort-style ambience with absolute professionalism.
The room was gorgeous - huge plasma screen, lovely bathroom (even featuring a mini TV screen in its mirror), hugely comfortable. Outstanding pool. Fantastic Exec lounge, open pretty much all day. And the restaurants are quite simply fantastic: a wonderful range, and excellent quality (especially the top-of-the-range Senses, which rates at least 12 out of 10). Sure, they have some minor things they can fix (like the length of the queues at reception), but the hotel had only been officially opened a few weeks before our stay, so they can be forgiven.
Very, very highly recommended and excellent value for money.
Simply the best
I'm impressed the moment i stepped into the lobby ! Whoever built this hotel must had have put a lot of thought into opening up spaces in creating a soothing, modern, and pleasant place to stay. The rooms were equipped with everything one ever needs staying away from home - from a piece of aromatheraphy soap to an instant camera. The 42" in room plasma tv is another feature one can't afford not to mention ! One will definately be spoiled for choice when it comes to dining in KL Hilton, i simply lost count on the number of F & B outlets found in this hotel. Adjacent to the hotel is the sentral station - where one can find rail connections to just about anywhere in KL. This hotel will top my list whenever i need to go down to KL.
Love and hate.
I was there in early Nov 04.
Best landscape pool in KL. Biggest in-room plasma TV in KL. Best looking room in KL, but avoid bigger rooms that ends with room number 09. Bad bad stench from the toilet, sewage problem. Toilet couldn't flush, choked, and i had to wait in the lobby till 12.30am for them to fix it. But i was quickly sent back down to Lobby again till 1am. Why? Because they promise to fix your toilet bowl, but not clearing up the mess. Bits of poop and toilet paper that they pumped out from the toilet bowl are all over the place. Magic service failed.
Love the open concept for bathroom.
Love the one-call Magic service concept, very friendly and accommodating people, always "yes sir, yes sir", but sadly nothing done. From water temperature, changing of sheets, etc. Hoping after a call from guest, they would do nothing and pretend nothing happened.
Love the earth-loving concept of changing bedsheets on every alternate day. Upon check-in, i took a shower getting ready for a nap after a long journey. But when i lift the duvet to crawl into bed, I saw a big brown stain that is the size of a palm on the bedsheet. Thought i'd just inform them to change during evening turndown. But they didn't. Nevermind, then i'd just inform them to change in the morning (and also placed the card that reads "If you want your sheets to be changed, please placed the card on the bed"), but they didn't again. Call them again, only to know that to knowledge, if guest place the card on the bed, it actually means no changing of sheets, claiming that i made a mistake. So i patiently read to her word for word that is written on the card and she said "Is it?". Finally its changed, but only the pillow cases and the duvet cover, the sheet with that stain is still there. I gave up. The concept is good, but not when workforce is making use of the reason, turn it into an excuse to not change the bedsheets. Very high chance someone could be sleeping on previous guest drool stain.
Love the executive lounge, Ms Eva and Ms Natasha (i guess), they are the professionals. Nasty encounters with one of their staffs. I was sitting at the smoking section for breakfast, i asked for tea. This lady gave me a look, without acknowledging, and walked away. Since i need get some food, i followed behind her to the food station only to hear her muttered all the way in malay, and heard her loud disgruntle when reaching the pantry. Thought of nothing till she walked out of the pantry looked all shocked and surprised to see me. Tea is served, but it turned out to be earl grey. Sugar is by the side, but its brown (raw) sugar. I don't even know her why the dismay look from start. Approach her after the meal to ask if i'd done something wrong, why the service refusal, she said was too busy. But the lounge was not crowded??? Next morning, saw her greeted her like everyone else, but it didn't get any better. I gave up. Since she was serving my section, to get things done and to enjoy the rest of my day, i decided to self-served, even for tea.
Love the food. 14 venues to wine and dine including the sister hotel Le Meridien. You can dine at Le Meridien and charge to your Hilton room.
Love the location. KL Sentral a transportation hub in KL. Not within walking distance to anywhere but with 4 train lines serving KL Sentral, who needs to walk.
Love and hate the concierge. Noticed its about to rain, i asked an umbrella. Immediately without checking, the guy told me they are all loaned out. Not convinced because its not even raining yet, who would asked for an umbrella but me. Approached the second guy and i immediately got it.
The hotel is so new, so nice, but nobody is maintaining it. This is really a very nice hotel if not for a few 'bad eggs'.
We stayed here in December 2004. The hotel is only 2 months old. VERY impressive lobby and the room is VERY high tech with 42 " plasma screen TV. The view is awesome.
The breakfast was outstanding.
By far, the best hilton I've stayed at and I've stayed at Hiltons worldwide.
More thought on follow through!
I was not disappointed with the prompt and efficient manner my requests were responded to, as expected of any hotel that class. But what tells one apart from another is the follow through, an area perhaps the Hilton Kuala Lumpur needs to give more thought. Lunch and dinner were promptly served in the comfort of my room but it took them longer than expected to come collect the cart and clear the room. Furthermore, I had to wash up the coffee percolator after the previous guest. All in all, I take comfort in the fact that it's a newly launched hotel!
Loved this hotel!
Best Hilton I've ever stayed in. Brand new with every service imaginable. These are very modern, funky. luxurious rooms. Spend the extra money and get the Executive Level, we never left the hotel for food or drinks, and the quality is incredible. The incredible pool is heaven in a busy busy city. Great workout facilities and good spa. Very busy hotel, was completely sold out when we were there. Walk across the street to get to Sentral Station and 28 minute train ride to airport. Don't even think about staying elsewhere!
We got to book the hotel just a few days after the opening days. The hotel decor is excellent ! Cool view of KL . The food is good although I must say they need to train the foreign workers to provide high quality service associated with reputable hotel such as Hilton. Apart from the door bell that is not functioning, we are impress with the hotel new concept & design !!
TripAdvisor Reviews Hilton Kuala Lumpur
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