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Historical Traveler Reviews Hilton Glasgow
The best hotel in Scotland
We frequently stay at the Hilton Glasgow; whenever we have to go to Glasgow on business it is our first choice of Hotel. I love it - the decor, the brightness, the spaciousness, it is an absolutely beautiful hotel.The staff are courteous and helpful, the concierge is wonderful, as are all the porters who always make me feel very welcome. I asked for a spare pillow and it was with me in 2 minutes flat. The bedrooms are without fail immaculate. I must agree though with another comment, that the entrance is a nightmare to find!! Now we have visited a few times we know our way in, but the first time - well! we went round and round for ages. Some clear, large signposting would be really beneficial. I'm sure the hotel have lost guests to the Marriott because they couldn't find the way in. I love this hotel and have nothing but the highest praise for it. I will never stay in another hotel in Glasgow unless the Hilton falls down. May that never happen.
I stayed at the Hilton, Glasgow a couple of years ago and paid in excess of £300 for one night for a basic room. For that kind of money I might have expected decent service but found my rubbish bin had not been emptied from the previous occupant and had dirty cotton wool and a considerable amount of long, dark hair in it.
I was woken bright and early by cleaning staff clattering around and chatting outside my door at 7.00 a.m. - could have done without that as I only got to bed at 1 a.m.
A "full" breakfast was delivered to my room at a cost of £14 and featuring three long dark hairs draped, like garnish, over the top. The scrambled eggs were watery (had they been microwaved?) and the bacon was so lean, they appear to have trimmed all the meat off it too.
Value for money? Not on your life unless Bruce Forsyth is looking for a new hair weave.
Clean? Yeuch, no.
Would I go again? Not even if they paid me £300!
Although we don't go on holiday often I have stayed in many of the worlds best hotels but I can now also say I've stayed in the worst.After an hour and a half of search we eventually found the entrance after asking baffeled police tourice info people and just people off the street we finally arrived following the limo of steps who had been playing at a concert that night.l When we arrived it took a further half hour to park as we had been forced to follow the limo through the servies entrance to find the way in which rendered the car park inaccesible. Then we had the reception left unattended while the staff asked for autograhs. We got to the bedroom to discover that after paying for a movie we couldn't get any sound above level 10/100 renedering our pay movie also useless but no refund. The next morning our room service breakfast failed to arrive and we were forced to go down to the poorly furbished dining room to be served with scrambeled soup and three sausages which would appaer to have been fossilised in copacted fat and grease.We visited glasgow three more times that month each time we went to the marriott next door no problems no celebrties and an excellent breakfast.
Luxury hotel on edge of City Centre
We stayed the weekend 5-7 March. The hotel is away from the City Centre and looks out on M8 motorway. It fully justifies its 5* and my wife and I would not fault it at all. On foot there is an unclear unimposing entrance from Waterloo Street, some 15 mins walking from Glasgow Central. We had room 1812 on Executive Floor, thanks to our Gold Card in the Hilton frequent customer programme. This was well equipped, including ADSL socket had I had my portable PC with me. Camerons is a fine restaurant (as was Rogano, downtown). Hotel leisure centre has a wide 15 m pool open 06.30 every day. Doorman (same name as me, Alan) is a delight - as another commentator has noted. But for its off-centre location, this is definitely a hotel to re-visit. The Marriott and Holiday Inn were adjacent to the Hilton, if readers want alternatives in the same location.
Average four star property
The hotel is fine for a four star property (three stars if you are American) but don't go expecting anything more. There wasn't anything luxurious about this place at all, even Camerons the much hyped fine dining restaurant was very basic in terms of its food and service. The bellman was a real gem and Glasgow is well worth a visit, the architecture is amazing.
Wonderful staff and facilities , a real pleasure to experience this level of hospitality and kindness. Thank you to all.
Overpriced and poor service
Very disappointing evening and overnight stay. Cost of a function we were attending was over-priced, tables were crammed into the room, service both to table and at the bar slow and sloppy, no glasses cleared from the table until someone complained. Manager of the function unresponsive to complaint. Overnight stay was ok, room was lovely. Long queue for a table at breakfast & then for the food itself.
Skipped the toast 'cos you have to make it yourself. This hotel is not at all what I would expect 5* to be - it's a long way from acceptable.
A real treat
great service, food and value! not the best location but only a short taxi ride to city centre. hotel facilities are fantastic and the staff couldn't be more helpful. give the mini bar a miss - a tin of coke costs £1.95 !! bathroom was lovely, clean and spacious with a really powerful, hot shower. 3 restaurants in hotel which you should really make a reservation for in advance, weekends can be VERY busy! the car park at the hotel is very small and is open to other people, not just guests so getting a space is pot luck.
At my visit to the Hilton I found the staff were truly fantastic! The girls at the front desk were extremley friendly and bursting to make your stay special. The rooms were spacious and the views amazing. (Ask before booking to stay in a high floor overlooking the Clyde). The hotel had 2 restaurants and a bar, which I unfortunatley didn't get a chance to visit. As renowned the Hilton can be slightly pricey, a continetal breakfast for 2 was over £30! The hotels location to the city centre is not in a desirable area and I do not reccommend walking here late at night. A taxi from the front door to the city centre is only £3 and well worth the cash. The health facilities were great and staff again very helpful, a pool, spa, sauna/steam room and gym are on the lower ground floor.
Standards are slipping
Have stayed here twice was great in 2001 but after returning in 2002 very disapointed from the fridge not working and the maintenaince man nearly electrocuting himself while attemting to replace it and large queues for breakfast and in general looking a bit tired and the staffs response to complaints we have been very busy not good enough
TripAdvisor Reviews Hilton Glasgow
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