Hilton Newcastle Gateshead

Bottle Bank, Gateshead, Tyne and Wear, England, NE8 2AR, United Kingdom | 3 star hotel
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Location

This 3 star hotel, located on Bottle Bank, Gateshead, is near International Centre for Life, Gateshead Music Centre, Seaton Delaval Hall, and Bessie Surtees House.
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Amenities

       

    Historical Traveler Reviews Hilton Newcastle Gateshead

    Great hotel - not like Hiltons at all!

    from

    Thi is a great hotel, i agree with the previous reviewer that this is not at all like any other hotel i have stayed at in the Hilton chain - it is modern with lovely decor (no dodgy patterned carpets) and the windows are properly soundproofed so it doesn't matter if you are near the road. The service was excellent, the hotel was full when i went but every time i ordered room service, it was no longer than 15 - 20 mins. Friendliest and most efficent staff i have ever seen in a hotel, and the location and views are superb. I usually stay at the Copthorne in Newcastle - never again after finding this gem of a place! Try it - even if you don't like Hilton hotels, you will be surprised!

    Ab fab!! Staff excellent

    from

    Stayed on sat 12/3/05 and found it to be in a prime location. Have stayed in other Hiltons across the uk and have found them to be average so was not expecting too much. Upon walking into the hotel was very impressed with the reception. Staff very friendly. Got to our rooms and all i can say is WOW. extremly comfy, fresh and bright.

    The door staff were very friendly, my friend and i after returning from a night out decided to have a few drinks in the bar and JOHN and FREDERICK the hotels door and reception staff were lovely.

    Totally recomend this hotel.

    Excellent new years eve party here

    from

    Just stayed here for new years eve with friends. Excellent rooms overlooking Tyne bridge, very modern and clean. Lovely bar area with balcony over looking Tyne. Enjoyed black tie ball, over 300 guests. Food and service good. Would stay again, good value overall

    Excellent Hotel

    from

    Stayed here on business in November, 2004. The hotel was excellent - great room, good size, good staff on check in and out and so on.

    Nothing to complain about - breakfast was good and efficient. Didn't eat dinner here so can't comment on that but across the Quayside is a whole host of good places to eat so why eat in the hotel?

    The hotel's in a great location for Newcastle centre and the Quayside.

    Brilliant

    from

    Perfect location for a weekend stay in Newcastle. Just across the Tyne with magnificent views of the Baltic and the Millenium Bridge. My husband and I have now stayed at this brand new hotel twice and found it on both occasions to be excellent. With the new Sage Concert Hall about to open it is destined to become even more popular. I would recommend it to anyone looking for a good hotel in Newcastle.

    Fantastic hotel

    from

    We have just returned from this hotel, having spent a lovely weekend at the Hilton, we booked a executive room which was overlooking the tyne the lounge was excellent lovely complimentary tea and champange at 6pm, would go back, staff very helpful.

    Don't bother waisting your money

    from

    I was looking forward to a weekend in this new hotel but ended up shattered. I had 2 nights of non- existant sleep due to loud music and drunk people in the street below till 3:30 AM.There are 2 night clubs right next to the front side of the hotel and the tuxedo princess - I think most of the noise came from the ship though ! The hotel management were not sympathetic at all. Considering that the hotel is a new build and the clubs were already there,you'd think that the double glazing to the windows could exclude the noise-unfortunatly that's not the case.

    Wedding Service

    from

    Planning our wedding for 2006, and the Hilton being a brand new hotel in Gateshead was top of my list as a possible venue. Absolutely loved the stunning rooms to hold a wedding breakfast and evening reception, and the staff member was extremely helpful showing us all the facilities including bedrooms.

    However, it took over three attempts for them to send out a wedding brochure with details of menu and overall costing. On reciept of the brochure we noticed a minimum number of 80 guests were required for the wedding breakfast; we questioned this as planned a smaller wedding, only wanting to invite family, then more than making up for the number in the evening and wanting to book a considerable number of executive rooms. However the Hilton were not willing to compromise their policy.

    I would also like to comment on the fact that they were unwilling to discuss alterations to evening buffet menus.

    A huge company like yourself should be customer oriented.

    Very Nice Hotel

    from

    Stayed in this hotel with my friend from Bournemouth 6.8.04 - 8.8.04. The staff were very helpful, the hotel is lovely VERY modern. The rooms are spotless. I would reccomend this hotel to anyone interested in staying in Newcastle it is close to all bars and shops and has lovely views.

    The wrong panini

    from

    There may be a difference between the lunchtime and evening shift of staff within this new, superbly located hotel. However, having visited the hotel to meet a friend for a quick drink last night, 11 May, I was so impressed with the art on display that I wanted to take my husband for a quick bite to eat and a drink today. There was, unfortunately, a problem with my husband's panini, the wrong one was brought. The young chap serving behind the bar wasn't well versed in how to handle a complaint, I couldn't even say he did his best to apologise, he said it wasn't his fault it was the girl who took the order or the person who cooked it. Sorry Hilton, you're going to have to learn that age old saying in training and customer service "own the problem", don't blame someone else. The staff in the evening were friendly, smiley and welcoming.My husband called it an "Ikea" hotel, very clean and clinical, in an environment like that your staff are going to carry you because of their warm and friendly persuasion.

    TripAdvisor Reviews Hilton Newcastle Gateshead

    4.00 of 5 stars Excellent
     

    Travel Blogs from Gateshead

    Heading South

    A travel blog entry by jo.kidd2 on Aug 10, 2014

    3 photos

    ... and we had a good laugh over things that had happened recently. After we left them to get their train back home we had a look at the map and decided heading east looked more attractive weather wise. So off we headed to Darlington in Durham. There was a Britstop in the area called the Foresters Arms which described itself as a very friendly local pub. We had heard that before and it hadn't quite lived up to its billing, however this time all ...

    On to Northumberland

    A travel blog entry by bstokesdenver on Aug 10, 2014

    6 photos

    ... 12 miles away. We opt for the one in Allendale knowing it will be very small. The meeting house is big, built in the 18th century and rebuilt in the 19th. There is a cottage next door they let out and an old graveyard. We join 4 other people for worship. One extends an invitation to drop by this week if we get bored on a rainy afternoon. We have good internet so will take advantage of it today while it ...

    Looking for dead people

    A travel blog entry by julieandnick on Aug 09, 2014

    2 comments, 5 photos

    Travelled to my ancestral town of Bishop Auckland and found the public cemetery. Spent an hour looking for Teasdales or Wilkinsons but had no luck. As far as cemeteries go we found the burials were in no real order with plenty of space between the bodies. Bishop Auckland is a market town in demise. Many shops have closed and the market square had a couple of vans selling fruit & veg and meat. ...

    Day 26 - Glasgow

    A travel blog entry by rachaelmcneil on Aug 05, 2014

    3 photos

    Victoria works at the commonwealth games so this morning she got me like a visitors pass and I got to go into the village! It's so cool In there! They have like a big food hall where they get all their meals and a big like party tent with music pumping all the time to unwind! So that was a really cool thing to see! After my little tour Victoria had to do some work so I ...

    Into the Hills‏

    A travel blog entry by mandyandcharlie on Jul 27, 2014

    3 photos

    ... The road took us up over a range of hills (the summit was 2000ft) and the views out over the dales were absolutely spectacular. Being back in the high country was really good for Charlie's soul - he was thrilled to see some tussocks! Part of the road, where Whitfield is, was voted one of Europe's ten most scenic drives. And it really was FAB.
    We were heading for a Britstop in Whitfield, on the way to Hexham, and after the ...