Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead, Tyne and Wear, England, NE8 2AR, United Kingdom | 3 star hotel
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This 3 star hotel, located on Bottle Bank, Gateshead, is near International Centre for Life, Seaton Delaval Hall, Gateshead Music Centre, and Bessie Surtees House.
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    Historical Traveler Reviews Hilton Newcastle Gateshead

    Great hotel - not like Hiltons at all!


    Thi is a great hotel, i agree with the previous reviewer that this is not at all like any other hotel i have stayed at in the Hilton chain - it is modern with lovely decor (no dodgy patterned carpets) and the windows are properly soundproofed so it doesn't matter if you are near the road. The service was excellent, the hotel was full when i went but every time i ordered room service, it was no longer than 15 - 20 mins. Friendliest and most efficent staff i have ever seen in a hotel, and the location and views are superb. I usually stay at the Copthorne in Newcastle - never again after finding this gem of a place! Try it - even if you don't like Hilton hotels, you will be surprised!

    Ab fab!! Staff excellent


    Stayed on sat 12/3/05 and found it to be in a prime location. Have stayed in other Hiltons across the uk and have found them to be average so was not expecting too much. Upon walking into the hotel was very impressed with the reception. Staff very friendly. Got to our rooms and all i can say is WOW. extremly comfy, fresh and bright.

    The door staff were very friendly, my friend and i after returning from a night out decided to have a few drinks in the bar and JOHN and FREDERICK the hotels door and reception staff were lovely.

    Totally recomend this hotel.

    Excellent new years eve party here


    Just stayed here for new years eve with friends. Excellent rooms overlooking Tyne bridge, very modern and clean. Lovely bar area with balcony over looking Tyne. Enjoyed black tie ball, over 300 guests. Food and service good. Would stay again, good value overall

    Excellent Hotel


    Stayed here on business in November, 2004. The hotel was excellent - great room, good size, good staff on check in and out and so on.

    Nothing to complain about - breakfast was good and efficient. Didn't eat dinner here so can't comment on that but across the Quayside is a whole host of good places to eat so why eat in the hotel?

    The hotel's in a great location for Newcastle centre and the Quayside.



    Perfect location for a weekend stay in Newcastle. Just across the Tyne with magnificent views of the Baltic and the Millenium Bridge. My husband and I have now stayed at this brand new hotel twice and found it on both occasions to be excellent. With the new Sage Concert Hall about to open it is destined to become even more popular. I would recommend it to anyone looking for a good hotel in Newcastle.

    Fantastic hotel


    We have just returned from this hotel, having spent a lovely weekend at the Hilton, we booked a executive room which was overlooking the tyne the lounge was excellent lovely complimentary tea and champange at 6pm, would go back, staff very helpful.

    Don't bother waisting your money


    I was looking forward to a weekend in this new hotel but ended up shattered. I had 2 nights of non- existant sleep due to loud music and drunk people in the street below till 3:30 AM.There are 2 night clubs right next to the front side of the hotel and the tuxedo princess - I think most of the noise came from the ship though ! The hotel management were not sympathetic at all. Considering that the hotel is a new build and the clubs were already there,you'd think that the double glazing to the windows could exclude the noise-unfortunatly that's not the case.

    Wedding Service


    Planning our wedding for 2006, and the Hilton being a brand new hotel in Gateshead was top of my list as a possible venue. Absolutely loved the stunning rooms to hold a wedding breakfast and evening reception, and the staff member was extremely helpful showing us all the facilities including bedrooms.

    However, it took over three attempts for them to send out a wedding brochure with details of menu and overall costing. On reciept of the brochure we noticed a minimum number of 80 guests were required for the wedding breakfast; we questioned this as planned a smaller wedding, only wanting to invite family, then more than making up for the number in the evening and wanting to book a considerable number of executive rooms. However the Hilton were not willing to compromise their policy.

    I would also like to comment on the fact that they were unwilling to discuss alterations to evening buffet menus.

    A huge company like yourself should be customer oriented.

    Very Nice Hotel


    Stayed in this hotel with my friend from Bournemouth 6.8.04 - 8.8.04. The staff were very helpful, the hotel is lovely VERY modern. The rooms are spotless. I would reccomend this hotel to anyone interested in staying in Newcastle it is close to all bars and shops and has lovely views.

    The wrong panini


    There may be a difference between the lunchtime and evening shift of staff within this new, superbly located hotel. However, having visited the hotel to meet a friend for a quick drink last night, 11 May, I was so impressed with the art on display that I wanted to take my husband for a quick bite to eat and a drink today. There was, unfortunately, a problem with my husband's panini, the wrong one was brought. The young chap serving behind the bar wasn't well versed in how to handle a complaint, I couldn't even say he did his best to apologise, he said it wasn't his fault it was the girl who took the order or the person who cooked it. Sorry Hilton, you're going to have to learn that age old saying in training and customer service "own the problem", don't blame someone else. The staff in the evening were friendly, smiley and welcoming.My husband called it an "Ikea" hotel, very clean and clinical, in an environment like that your staff are going to carry you because of their warm and friendly persuasion.

    TripAdvisor Reviews Hilton Newcastle Gateshead

    4.00 of 5 stars Excellent

    Travel Blogs from Gateshead

    Scotland vs Samoa

    A travel blog entry by danielprescott on Oct 10, 2015

    7 photos

    ... we went back to the hotel with Leaine and Frank to watch the Australia vs Wales game and I wanted Wales to win but they didn't. Me and Leaine went for a walk to see the Gateshead Sage building and then went back to the hotel. We had dinner at an Indian Buffet restaurant and I ate lots and lots of ...

    Newcastle and rugby

    A travel blog entry by danielprescott on Oct 09, 2015

    10 photos

    ... br> Then my dad and his friend Frank and our cousin Nick went to the All Blacks vs Tonga game.

    For dinner Isabel, Mum and our friend Leaine and I went to have dinner at the Slug and lettuce. And then we went to ...


    A travel blog entry by eddiemcmillan on Oct 09, 2015

    ... had a big line and a £7 cover charge so we went into the place next door instead. After a couple of beers there we were pretty tired so got a taxi home - relatively cheap for the distance. Got back about 2am, Darryn fell straight asleep in all his clothes. Olly and I stayed up for a bit. Olly tried to check out the night club - Deep - which was literally right below us (really weird place for a night club) but there was a cover charge so he didn't ...

    Boykiw Boykiw Boykiw !

    A travel blog entry by donbq on Oct 03, 2015

    3 photos

    Or something like that was being cheered loudly at st James park, where the Springboks were playing Scotland. Ok maybe it was just "Bokka Bokka!" Being chanted by the boisterous South Africa fans. A pretty crazy day as I got a message from Keith about 1130 the night before letting me know he had an extra ticket to the South Africa-Scotland match being played in Newcastle. I let him know yes and then after spending 30 minutes on the phone in ...

    Well he did offer

    A travel blog entry by woggley on Jul 08, 2015

    ... plane. That's definitely enthusiastic! So if anyone knows anyone along the south coast that would take in a tired cyclist for a night, please get in touch?
    After we had a look at a possible route, off I went to a very comfortable bed and slept like a log.
    Just what I needed, before the Sapperfest.
    Got to give Zoe a shout out too, very talented glass artist, and can be found at zoegarnerglass.com so check her ...