Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, Texas, 78701, United States | 3 star hotel
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This 3 star hotel, located in the East Cesar Chavez area of Austin, is near Esther's Follies, Stubb's Bar-B-Q, O. Henry Home & Museum, and French Legation.
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    Historical Traveler Reviews Hilton Garden Inn Austin Downtown/Convention Center

    Ok room, but Crowne needs to work on Cleanliness


    The pros of the Crowne plaza are: large hotel room, nice decor, proximity to 6th street, free broadband access.

    The cons of the Crowne plaza are: lack of thoroughness in cleaning and maintaining the rooms. The room had a 2 screw size holes in the wall, stains on the carpet and chair upholstrey, etc. My husband opened up a washcloth to wash with and found a big wad of hair! And although the breakfast and view from the restaurant were good, we made friends with a few ants on our table and one that arrived to the table on my husbands coffee cup.

    Fair, but with all the cons would spend a little extra $ and try another hotel next time.

    Great Place at a Great Price


    This hotel had a great location and nice room. It is with in walking distance of some great clubs. The service was excellent. I do not recommend eating the breakfast buffet, as the food is awful! We will definately stay there again.

    Loved the Crown!


    Stayed Apr 22-26, 05 to attend a tournament held at the Austin Convention Center. The room was on the 16th floor with a nice view of the city. Staff was friendly and willing to assist. The room was warm and inviting. We had breakfast at the Rooftop on the 18th floor...the continental breakfast and great! I can't find anything to complain about other than I wished they had an airport shuttle bus...that would have been even super! Enjoyed our stay and the hotel atmosphere was just spectacular!

    Good Location


    We only stayed one night in the hotel but enjoyed our stay. The hotel is conveniently located just of I-35. We didn't realise that it was valet parking only ($15 a night). We usually like to leave stuff in the car that we don't need and go back to the car on a needs basis however Valet parking meant we couldn't do this. Valets were friendly. Check-in was quick and hassle free. We asked if there was a room on the Club floor and got upgraded free of charge to a King Suite. The best part of this room is the fantastic bathroom (although the jacuzzi bath was v. noisy). At check-in we were also given vouchers for complimentary cocktails that night in the hotel bar (18th floor - great views of the city) and vouchers for full complimentary breakfast. All in all we thought we got good value for money. We didn't use the pool at the hotel instead drove to Bartons Spring Natural Pool in Zilker Park (only 5-10mins away). This pool is fantastic and is a must on a visit to Austin.

    Many good qualities


    We just returned from a 3 day stay at the Crown Plaza in Austin. While this is an older hotel, I felt it had many good points. It is in a good location right off 6th street at I-35. The rooms are large and although a bit worn, they have very good mattresses, pillows and comforters. The beds were also double sheeted which I really appreciate. Our room was very quiet and we had a terrific view of the capitol. My favorite part of the hotel is the restaurant. The Rooftop Dining room provides a lovely spot to eat and enjoy the city. The food was good and the prices reasonable for a city hotel. Finally, I had the best experience I have ever had with room service. We arrived home one evening tired and hungry around 8:00 p.m. We ordered from room service and our meal was delivered in around 20 minutes! It was hot and delicious and very much appreciated. Parking was $15.00 per night, but that is certainly within reason for a downtown hotel. Also, all personnel were very friendly and helpful. Look for special rates and enjoy a night at the Crown Plaza.

    Not Recommended


    If you are looking for a smoke-free, clean hotel do not pick this one. Even though I was assured I was in a non-smoking room, smoke permiated the walls and the hallways. The carpet was filthy and there were ants in my bed.

    Great room with jacuzzi for 2! Excellent location!


    We picked this hotel because I was serching for a hotel room with something a little special. The room we had is considered a King jacuzzi suite. It was a two area suite. When you walk in it had a living room with a TV, sofa sleeper and a full bar with fridge, then the bedroom had a King bed and another TV. The furniture was beautiful.

    The view was looking down onto the famous 6th street from the 11th floor of this hotel. The best though....was the bathroom...it had a huge jacuzzi tub that easily fit 2 people, it also had a seperate shower stall and two vanities and 2 toliets! There was door that could seperate the 2 room bathroom area if necessary. This could be a great set up for a family or a great setup for a romantic night! The price rate great too at $192.00 for the night with the AAA discount. The valet parking was mandatory at $15.00 additional. This was nice for a special treat! The location is walking distance to the restaurants on 6th street.

    Very Nice Hotel


    Check in and valet parking was smooth and flawless. Received room on club floor for only $15 more a night that included continental breakfast and two free drinks per day/night.

    Room was luxurious and very comfortable with excellent view of downtown Austin. Close to convention center and walking distance to all downtown nightlife.

    Restaurants were very good especially one on 18th floor. Had delicious rib eye steak and very friendly waitstaff.

    Would definitely stay here again!

    Nice Building, Awful Staff


    The clerk at check-in acted like I was bothering him. When I got to the room it was obvious someone had just taken a shower! There were wet towels strewn about and the bed was unmade. I thought someone else would walk in any minute and want to know what I was doing in their room. When I called the desk the same offensive clerk reacted like I was being a pain in the neck. They sent some towels up and told me I was registered there. Not a whiff of concern about the mysterious shower taker. Probably staff getting ready for a big date. My room was prepaid by the client, yet they tried to bill my incidental card anyway. Thats why I only have 100 dollars on that card. The three people I was travelling with all had the same problem. I walked past the desk several times and each time the guest was working out a billing problem. I paid my incidentals in cash yet they billed my card anyway. Seems double billing is a policy there. If 1 percent of the guests don't catch on it's found money. It's 3 blocks from the convention center, so I am reluctant to say I won't stay there again, but I will be eagle eyed next time. The building itself was good enough, but the staff all had an attitude problem. Personally, I don't expect fawning service, but I hate contempt. I mean, it is a business, Right? Thumbs down on the staff, considering the room rates.

    I like it


    Great Hotel!

    TripAdvisor Reviews Hilton Garden Inn Austin Downtown/Convention Center

    4.00 of 5 stars Excellent

    Travel Blogs from Austin

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