Hilton Dunkeld House
How has this hotel rated in the past?
TravelPod Member ReviewsHilton Dunkeld House
hotel is beautiful.
We got really good rooms with comp. wine and chocolates.
Used the pool afew times. very chilled
A bit of luxury
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Dunkeld House
Not what we expected
Before starting, it takes quite a bit to disappoint me. This place most certainly did however.
This hotel has quite a reputation and we hoped it was ideal for a couple of nights away in autumnal October. Surroundings can't be faulted - the river tay is a beautiful centerpiece to the hotel. The hotel itself is however shabby and in need of some serious investment. This is I think the most expensive Hilton in Scotland. We had our wedding at the Hilton East Kilbride which is a fraction of the price but is much better.
The rooms in Dunkeld are in need of new decor, the grouting in the bathroom was filthy and mouldy and the bed was the worst I have ever slept in. Every time I moved I felt the noise would waken up the whole corridor. This in a deluxe room. I shudder to think what the basic rooms were like. Also not to be picky but I would expect at least a king size bed rather than a double.
The first nights food was a disaster. We both ordered well done steaks at a supplement - mine was raw and my wife's was not much better. She politely and nicely asked if they could brown hers up a bit more and it was returned like a biscuit. It could hardly be cut!
Breakfast the next day was a 45min ordeal. The queue to get anything hot from the tiny serving window was about 50 long. Someone needs to re-evaluate how this is served. The speed of the queue is limited by the toast maker at the serving window and it doesn't take a genius to move this elsewhere. An elderly woman at the next table asked if she could have some breakfast brought to her as she could not stand for such a long time. She was delivered some food including a 'hard boiled' egg. The egg turned out to be raw.
In fairness the second night's dinner was much better as we stayed away from the steak.
Overall not impressed and would not go back. Also advised others who were thinking of going to stay away. At this price they are taking the mick.
Lovely setting shame about the decor
We were staying at the hotel for a wedding on the weekend of the 20th march 2005, and encountered various problems with this hotel. From a booking being cancelled - to bills that were charged differently from quoted price- check and double check your bill. Meals were a dissapointment and some had to be sent back as the meat was full of gristle, but to be fair the breakfast was superb. As someone mentioned earlier still no spa bath the refurbishment must be still ongoing. The decor definately needs to be addressed as the furnishing in the lounge areas especially the chairs and cushions need a good clean and carpets in the public area were threadbare in places. Staff were all very helpfull, but I will not be encouraging my friends to stay at this hotel. Nice to have experienced a Hilton Hotel but won't be in a hurry to return.
Few Problems - OK but didn't meet expectations
We stayed at the Hilton Dunkeld for a 2 night weekend break in March 2005. We were on a Dinner, Bed & Breakfast leisure rate deal and had paid extra for a deluxe room which was to include mineral water, fresh fruit and bathrobes in a room overlooking garden grounds.
The first room we were given was in a separate block to the main hotel and while the room itself was very nice, the block was in the middle of a construction site where they are building timeshare lodges I think. When we looked out of the window of our ground floor room all we could was a JCB digger and a lot of mud. Not very pleased with this and I didn't fancy having to walk back there in the dark after having our evening meal in the main hotel. So back to reception to get another room. We were allocated another room quickly by Reception in the main hotel and I checked that this was the same level of room as our rate afforded us. The receptionist advised us yes. We were then given a Club Room which was nice enough if a little tired and dated. Seemd OK until I sat on the bed only to find the springs had completely collapsed and the bottom was hanging out of the bed. Thinking that I would have to call to get moved again, I phoned Reception and asked for a Duty Manager to come up. The Duty Manager arrived very promptly and was very helpful in finding us a 3rd room along the corridor. We moved again. This room had twin beds instead of a double so the Duty Manager advised us that she was send a Housekeeper to zip link the two beds together and also send our water, fruit and bathrobes. A housekeeper arrived and struggled for about 5 minutes trying to get the beds together with no success before leaving, saying that she would have to go and get help. We went out for a walk to let them get on with it.
We had a beautiful walk along the banks of the River Tay which was lovely and when we arrived back at our room we found the beds had been linked together but no water, fruit or bathrobes. We called Reception again, spoke to the Duty Manager and within 10 minutes, 2 members of staff arrived with fruit, water, bathrobes, complimentary bottle of wine and sweets. Very impressed. The Duty Manager was also kind enough to speak to us personally at dinner to make sure everything was OK.
So overall our experience was problematic, took a few attempts to get things rectified but once they were, things were OK.
If you are expecting first class food, then you will be disappointed at dinner. It is no more than average. Wine is very overpriced as you might expect from a Hilton hotel like this. Restaurant service is attentive though and breakfast in the morning was very good. Hotel grounds are lovely, leisure centre fine, beauty salon good, had a good manicure there.
Overall a pleasant stay but not great, hotel setting and grounds make up for problems in service etc. Oh, and had to check bill carefully on checkout as they tried to charge me for the complimentary wine sent up by the Duty Manager! I really should learn just to lower my expectations and not be so disappointed!!
Hilton Dunkeld house retained its usual very high standards. The Autumn colours on the estate were simply stunning and the hotel food was its usual high quality. A planned refurb of some rooms will ensure this hotel remains one of the best in the area. To see the salmon leaping in the River Tay is always magical.
A great place to visit.
House wines at over £18 overpriced as you would expect from Hilton. Rooms nice though a bit dated and spa bath didnt work and hadn't for some time and was waiting on being replaced. Lovely grounds.
Changed rooms as first one was small, and overlooked the bins.
Location, location, location
Lovely location in rolling private grounds down by the Tay, surrounded by tree lined hills and cliffs.
Very friendly and helpful staff, excellent food. A real treat all round.
Only slightly critical observations are that the smoking rooms in the more modern wing appear pretty shabby (not the first time smokers get saddled with the rooms in need of a lick of paint)
Also on one visit the smell of chlorine coming from the pool was so strong that we had to turn back before we got there and abandon plans for a dip.
All round though a lovely, well staffed hotel in a terrific location. Well above the Hilton's usual standards these days.
An all round good hotel
Dunkeld House Hotel is one of the very few Hotels in Scotland that has everything to offer, a superb location, set in its own grounds next to the river, fantastic leisure facilities and an above average restaurant. The staff will go out of there way for you which is a rareity these days... Its so good that I have been struggling to book another stay there for next month.. Guests will not be dissapointed this hotel has everything you expect on a short break from a Hilton Hotel
A particularly pleasant hotel
The only minor criticisms I could think of after a very enjoyable 2 nights at the Dunkeld House are (a) there weren't any spare pillows in the bedroom (I'm sure they would have provided some if I'd asked), and (b) the Tartan Landseer Baronial theme is a bit overdone. That those are the only negatives simply demonstrates that this is a particularly pleasant place to stay if you're exploring this beautiful area. The staff seem genuinely friendly and attentive, the rooms are comfortable, and the restaurant produces very good food in the morning and in the evening.
Outstanding place to stay
A super place to stay you are greeted at check in with a drink. The hotel location is peacefull and very beautifull. The staff is very helpfull and accomodating I have stayed at the Dunkeld Hilton 4 times and am planning a revisit for two days again this August. The food is very good and the rooms are certainly well above average.
The value for the price paid is very good. The hotel is not the average hotel in Scotland its location and scenery makes it above average.
Could Be Better
We held our wedding at Dunkeld House in the summer of 2000. The Hotel had just be taken over by Hilton from the previous owner, Stakis.The wedding was fantastic with guests from New Zealand, Australia, America, Hong Kong, Europe and UK. All the guys in kilts and a welsh friend playing the bagpipes! A truly memorable time, with friends still taking about it now!Fast forward to Summer 2003.While visting family we decided to spend a night at the Dunkeld House to celebrate our wedding anniversary. It was fantastic that some of the senior staff rembered us (must have been a hell of a party!)However, the House has been over 'Hiltonfied' With new 'Hilton' corporate style signs littering the place. The signs are modern in both appearance and materials, and certainly looked out of place with the traditional surroundings of the House.Staff in Blue uniform and lime green shirts just looked ugly against the back drop of tartan, rustic and wood. Nothing wrong with the staff, as they were ever pleasant, polite and efficient. However, there was a variety of accents around from Europe and South of the Equator which also dulled the sense of Scottish which clearly inate in the House.Hilton could do much to de-corportise the Hotel. Indeed we felt that they were using the place to advertise Hilton, rather than advertise the Dunkeld House and all it has to offer.As my wife said, we returned to Dunkeld House to remember the Scottishness of the place and the wedding not to be inundated with Hilton this and that.Notwithstanding, the surroundings are still beautiful, and there much activity for everybody ranging from leisurly walks to clay pidgeon shooting. The House is surrounded by park land and it's a shame that a small 9 hole golf course wasn't built around the place.Dunkeld town itself is pretty and has some great wee shops. Take a stroll around the cathedral and chill out by the banks of the River Tay.
TripAdvisor Reviews Hilton Dunkeld House
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