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TravelPod Member ReviewsHilton Brisbane
the hotel is very convenient to stay as to its location. amenities are perfect for a single traveler like me.. vintaged bar drives me like a crazy so i want to go there back soon.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Fantastic hotel as always with hilton
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hilton Brisbane
Stayed at this hotel for a few days. Room service staff were very polite and efficient. Room was clean and comfortable. Location was perfect for sightseeing. Food of good quality. Breakfast was plentiful but expensive but that seems to be normal for good hotels in Australia. Would go there again.
Hilton Brisbane - a dump which smells like a stale nightclub
I stayed for a night while in Brisbane for work this week. The first mistake I made was booking through an internet site - you are treated as a second rate customer. I was allocated, without asking, a smoking room. It smelt like the ferral uni student night clubs which the Hilton sits near in the Mall. The old furnishings, curtains etc just stank. When I asked for a non-smoking room I was told the hotel was full, but they could put a room air cleaner (a noisy little machine) into the room!! I checked online and discovered rooms still for sale at the hotel, so when I asked again at reception for a non-smoking room, one mysteriously appeared. While waiting, a couple checked in beside me and the other staff member cheerily told them they had been upgraded. The new room was on a higher floor, with some new furnishings - but mostly still 80's era taps and fittings.
As a regular to Brisbane I thought I'd give the Hilton a try. Never again. There are so many other better value places. And if you are coming to Brisbane for a holiday - stay somewhere much nicer!!
Fantastic Business Hotel
Stayed for one week whilst visiting on business.
Booked a room on the executive floor, clean, roomy, airy, good set of supplies, free water and apples every day - very nice touch. La Source toiletries - also very nice touch.
Executive Floor lounge and staff were fantastic, food and beverage selection also very good.
Could not fault this hotel and would now use it as a base when in Brisbane.
Excellent and warm service, great luxury hotel!
My husband and I stayed at the Brisbane Hilton for one night on a short trip en route to the Sunshine Coast earlier this month. It was a Wednesday night and eventhough this hotel is located right in the centre of the CBD and next to the major shopping centre, Queen Street Mall, it wasn't very busy or noisy. It is in a very handy location right next to shopping and local attractions.
We had booked on a corporate rate and were given a deluxe room and I was initially a little apprehensive having read some of the negative comments from other reviewers.
The night before checking in, Reception had told me that we would be given a one-year old refurbished room and that if I taken one of the slightly cheaper options being offered on the internet, would have got a 20-year old room. I thought that was fair enough, so I stuck to the deluxe room.
We were pleasantly surprised. Upon arriving, we were promptly greeted by very friendly and polite concierge staff. They told us that the lobby was on the 6th floor and offered to bring our luggage up, but we didn't need that service.
Checking in was very efficient, and as they had pre-allocated the room the night before, we were given a room on the 16th floor which had a partial view of the river and eventhough there were buildings in front they were actually not that close. The room was very clean and quite spacious. It looked like it had recently been refurbished. The carpet was new and the room had a glass writing desk with a leather reclining chair and a couch. We had a king size bed which had been turned down with chocolates waiting for us and there was even a menu pillow from which you could choose different types of pillows.
The bathroom was bright and clean and although it looked like it had retained its original marble/granite tiles from floor to ceiling, was well maintained, i.e. no grime or mould in the bath, etc. The sink and marble benchtop were clean and I did note that the sink waste plug was already very rusty as noted by one other reviewer (they could have replaced it during the renovation). Luxurious bathroom amenities were provided (Crabtree & Evelyn shower gel, etc.) and even bath salts. There was no separate shower which would have been nice.
I requested a support pillow just before leaving the room to go out and by the time we got back it had been brought up. Also ordered room service and were told that the meal I wanted wasn't available as the chef had left but they offerred to have the apprentice chef on the late shift prepare it. Unfortunately, it turned out that the meal could have been better but then they did try. Room service prices were cheaper or more or less at par with those in other hotels.
The only setback is that the grand lobby is actually not on the street level and the rooms are built around the sides of the building leaving a hollow atrium in the centre of the building which was quite dim. The was a fast glass lift from which you could look out into the atrium.
Upon checking out, the concierge were very helpful with our other accommodation enquiries.
In summary, this is a great luxury hotel with genuine friendly service all around and we would definitely stay there again. Truly 5 star!
Very poor hotel
The only thing going for this hotel is the location.
The room had awful ripped stained carpet an old rickety bed, dirty bathroom and tv that didin't work. We complained and all we got was a "yeah that side of the hotel hasn't been renovated yet"
Even after all the renovations, I will never stay here again not even for free!
Terrible sloppy staff you really do feel like your in a 'chain hotel' we werent' game enough to eat any of the food here, we spent as much time as possible out of the hotel.
Ruined what was supposed to be a nice romantic getaway.
Have just spent 2 nights at the Hilton in Brisbane at the end of our tour of Oz and for a so called 5 star luxury hotel it falls very short of the mark.
The location is good, very central, the atrium looks good and the rooms are pretty standard for a city hotel. No hot water available in the shower one morning.
However the service is awful, particularly for the prices they charge.
It took nearly 15 minutes ( twice) to order drinks in the bar, the staff are very good at ignoring you and chatting with each other.
Ate in the restaurant twice, both times had to wait over an hour for a table and were then shown to a table that had been empty all evening. Quality of the food is not as high as you would expect for this standard.
Had to check 3 times with Concierge that our hire car was being returned and then having booked 24 hours in advance for a Maxi cab a normal sized taxi was booked.
The rates are all pretty similar for luxury hotels in Brisbane so I would give this one a miss and go elsewhere.
outstanding value, excellant service & location
The Brisbane Hilton was a very pleasant surprise. According to the reception desk, many of the rooms have been recently refurbished - our Executive level room was very comfortable and the complimentary breakfast in the lounge was more than adequate. My only complaint is that the hotel shares its car park with the adjoining mall so the rates are a bit steep.
Old and dark
it is conveniently located in the heart of the city. The lobby is fully enclosed (no windows) so it is dark. The hotel is quite old and the rooms are very average. I recommend The Atrium Restaurant. They have nice dinner buffets. They also have a nice gym, but is also open to the public so it can get quite busy.
TripAdvisor Reviews Hilton Brisbane
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